VidMuse is an AI video creation platform, that serves as an AI Director, for structured video generation. It guides creators from prompts, images, music, references, and briefs through scenes, shot lists, storyboards, and video generation. Create music videos, ad videos, and general AI video projects with multiple models and timeline controls.
It's buggy, pricey and quality varies from shot to shot
It's buggy, inaccurate, it makes so many huge mistakes, but when you point to them, and it acknowledges them, it says "open a ticket to complain". You waste so much money but the final result is more miss than hit
VidMuse 回复2026-03-13
Dear Dorian,
Thank you for sharing your feedback. We are sorry to hear that the quality of your video generations has been inconsistent and that you’ve encountered technical errors.
We understand that being directed to "open a ticket" can feel frustrating, but this is the most effective way for our human technical team to access your generation logs and investigate exactly why certain shots did not meet our quality standards. We want to look into your case to see how we can assist you in achieving more accurate results.
To help us conduct a thorough review of your account and your specific projects, could you please provide your registered email address?
Additionally, please submit the details of the "missed" shots through our official portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will analyze your history to provide a clear explanation and the necessary guidance to improve your creative output. We are committed to supporting our users and continuously refining our AI's accuracy.
Best regards,
The VidMuse Team
Glad I didn't subscribe or buy anything. Multiple times I instructed it to use only available credits. Multiple times it created shots which used credits and then wanted me to buy more credits. I've been trying for over an hour to get a 30 second test video and still don't have one. AI can be annoying, but this iteration goes way beyond that. Strongly recommend not wasting your time.
VidMuse 回复2026-03-13
Dear Tim,
Thank you for sharing your feedback. We are concerned to hear about the difficulties you encountered during your video generation process and your concerns regarding credit usage. We truly want to help you resolve these issues.
To help us conduct a thorough technical review of your account and understand why your generation attempts did not yield the 30-second video as expected, could you please provide your registered email address?
Additionally, we encourage you to submit the specific details of your experience through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will analyze your generation logs to provide a specific explanation and the necessary assistance to improve your experience. We are committed to ensuring our tools work effectively for all our creators.
Best regards,
The VidMuse Team
The worst experience possible. Running in unclear loops. Don't waste your time.
VidMuse 回复2026-03-13
Dear Preku Cour,
We are sincerely sorry to hear about your experience. We aim to provide a seamless creative process, and it sounds like you encountered a technical issue with "unclear loops" that we would like to investigate and resolve immediately.
To help us look into your case and understand what happened during your session, could you please provide your registered email address? Our technical team will review your account logs to identify the root cause of this issue.
Additionally, we encourage you to share more specific details through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your account information, we will prioritize a review to provide you with a clear explanation and the necessary assistance. We are committed to ensuring a better experience for you on our platform.
Best regards,
The VidMuse Team
After repeated system errors, wasted days, and credits spent due to errors, I've contacted the team countless times, both to fix the issues and to receive a refund for the credits spent due to system errors. Nothing. Nothing at all. All silent. Disgraceful and shoddy service.
VidMuse 回复2026-03-13
Dear Andrea,
We sincerely apologize for the frustration caused by the technical issues you’ve described and for the feeling that your concerns have gone unheard. This is not the standard of service we strive to provide at VidMuse.
We would like to investigate your account immediately to understand the specific system errors you encountered and to review our communication records regarding your previous requests. To help us conduct a thorough review of your account history and logs, could you please provide your registered email address?
Additionally, we encourage you to submit the specific details of the errors and the credits spent through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your information, our team will prioritize a review of your case to provide you with a clear explanation and the necessary assistance to resolve these issues. We are committed to improving our platform and ensuring our users receive the support they need.
Best regards,
The VidMuse Team
I have a very bad experience with Vidmuse, as I provide photos of the main charactzer who nis in his late 40s, but the AI generates visuals of an older 70s man. When I try to get support, I get straneg answers that they have a technical issue, but no one solves it! It seems like a scam to me to just have video producers pump more money into credits and in the end get erroneous results!
VidMuse 回复2026-03-13
Dear Ruud,
We are sincerely sorry to hear about the disappointment you’ve experienced regarding the visual accuracy of your character generation. We understand how frustrating it is when the AI output does not match your provided reference, such as the age discrepancy you mentioned.
We would like to investigate your account to understand why the previous support responses did not resolve your issue and to analyze the specific technical logs of your generation attempts. To help us conduct a thorough review of your case, could you please provide your registered email address?
Additionally, we encourage you to submit the specific details of your encounter through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will prioritize a review of your history to provide a clear explanation and the necessary guidance to achieve the results you envision. We are committed to assisting our creators and continuously refining our AI's accuracy.
Best regards,
The VidMuse Team
They nuked my project, erased everything. project cost over 3000 credits, when informed they offered 1500 credits so I could recreate my video..not sure how that is even possible
VidMuse 回复2026-03-13
Dear Neil,
We are sincerely sorry to hear about the loss of your project and the frustration caused by the discrepancy in credit compensation. We understand that investing over 3,000 credits into a project is a significant effort, and we want to ensure this is handled correctly.
While we see that a partial compensation of 1,500 credits was previously offered as a gesture of support, we would like to conduct a deeper technical investigation into your account logs to understand exactly why the project was erased and review the initial assessment of your case.
To help us reopen and prioritize your investigation, could you please provide your registered email address?
Additionally, we encourage you to submit the specific details of the "erased" project (such as project name or approximate date) through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will manually review the data logs to provide you with a clearer explanation and the necessary assistance to resolve this situation. We are committed to supporting our creators and ensuring the stability of your creative work on our platform.
Best regards,
The VidMuse Team
🚨 DON'T USE IT !!! NO ONE WILL REFUND YOU AND YOU ARE GOING TO PAY A LOT !!!!
🚨 URGENT - No Response After 72+ Business Hours / A lot of people don't have any response. Don't use this website.
Project ID: 62a0ccc9-4e73-473d-a4d3-b5db1023fecd
I submitted feedback tickets 72+ hours ago with no response and need urgent assistance.
ISSUE SUMMARY:
I paid for TWO complete replanning cycles (~8,000 credits total) due to REPEATED SYSTEM ERRORS, not user changes.
BOTH times, I explicitly validated the script/synchronization BEFORE generation. The AI system failed to execute correctly BOTH times.
TOTAL DAMAGE:
- ~8,000 credits spent
- Unusable deliverable
- 72+ hours waiting for support response for now - but a lot of people waited for so many time without any answer at all.
REQUEST:
Full credit refund OR free technical intervention to manually correct the project without additional charges.
I have screenshots documenting all issues. Please escalate this case urgently.
Thank you.
VidMuse 回复2026-03-13
Dear User,
We sincerely apologize for the frustration you’ve experienced and for the delay in our response. We understand the importance of your project and the significant investment of 8,000 credits you’ve made.
The Project ID you provided (62a0ccc9-4e73-473d-a4d3-b5db1023fecd) is very helpful. We would like to conduct a thorough manual review of our system logs and the script synchronization you mentioned to understand why the AI failed to execute correctly despite your validation.
To help us prioritize this investigation and locate your specific feedback tickets, could you please provide the registered email address associated with your VidMuse account?
Additionally, we encourage you to submit any further technical details through our official portal so our engineers can track this case directly: https://vidmuse.ai/en/feedback.
Once we have your account information, our technical team will analyze the generation history to provide a specific explanation and the necessary assistance to resolve these anomalies. We are committed to investigating this matter and ensuring our creators receive the support they need.
Best regards,
The VidMuse Team
Dear Pratap,
We are very concerned to see your comment. We take allegations of this nature very seriously and would like to understand the specific reasons behind your feedback.
Our goal is to provide a transparent and valuable tool for all our creators. To help us investigate your account history and identify any issues you’ve encountered, could you please provide the registered email address associated with your VidMuse account?
Additionally, we encourage you to submit the details of your experience through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will conduct a thorough review of your logs and activity to provide a clear explanation and the necessary support. We are committed to assisting our users and ensuring a professional experience on our platform.
Best regards,
The VidMuse Team
Poor quality, lots of errors when generating video - high cost - and no customer service why so ever. They don’t respond. So you’re basically throwing money (credits) out of the window. Stay away from this unreliable scam
Update March 20
They already had all the information of course - submitted exactly they way they ask below - but besides the promises below they haven’t done anything but REMOViNG credits - that’s right - stealing credits.
VidMuse 回复2026-03-13
Dear Bill,
We are sorry to hear that your experience with VidMuse did not meet your expectations regarding video quality and service responsiveness. We take reports of technical errors and credit consumption very seriously.
We would like to investigate your specific situation to understand why you encountered these errors and why our support team has not yet addressed your concerns. To help us identify your account and review your generation logs, could you please provide your registered email address?
Additionally, we encourage you to submit the specific details of the errors you encountered through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will conduct a thorough review of your history to provide a clear explanation and the necessary assistance to improve your creative results. We are committed to supporting our creators and ensuring our platform meets the high standards our users expect.
Best regards,
The VidMuse Team
Total waste of money. Credits needed to make a video are ALOT more than you think.. DONT WASTE YOUR MONEY WITH THEM!!
VidMuse 回复2026-03-13
Dear Noneya,
Thank you for your feedback. We are sorry to hear that the credit consumption on our platform did not align with your expectations. We strive to provide a transparent experience for all our creators.
We would like to investigate your specific account usage to provide a detailed breakdown of how credits were allocated to your projects. To help us conduct a thorough review of your history and logs, could you please provide your registered email address?
Additionally, we encourage you to submit the details of your experience through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will analyze your generation records to provide a clear explanation and offer guidance on how to manage your credits more efficiently to achieve your creative goals. We are committed to assisting our users in getting the most value out of our tools.
Best regards,
The VidMuse Team
The system always goes into error before completing thiers no education version for anyone to learn how to use it they want you to pay to produce with it incredibly long proccess and when you do pay it deducts for things like analysing charges for image creation if a scene generation is wrong its another lot of cost to generate a new one.
My video was an original duet (male & female). They had the voices messed up. Female shown singing male parts and male shown singing female parts. AI tried several times to correct it (using my credits and charging me for more credits) The AI chat told that there was a glitch and a HUMAN would contact me within 48 hours to correct the issues.. 7 days later, I still haven't received any word. I will be cancelling my subscription and reporting the charges to my bank, They need to get their ACT together!! Very DISAPPOINTED!!! Debbie Laux Cerkoski
Misleading “Free” Claim and Bait-and-Switch Pricing
I started creating a video on Vidmuse after seeing repeated claims that you could create a video for free. The platform allowed me to begin the process, upload content, and generate part of the video. However, once the video creation was already underway, I was suddenly required to pay in order to continue or access the result.
This feels like a classic bait-and-switch tactic. The service is not truly free in any meaningful sense if payment is required only after a user has already invested time and effort into creating a video. That is a material detail that should be made clear upfront, not revealed mid-process.
If Vidmuse requires payment to actually complete or download a video, that should be stated plainly before the creation process begins. Allowing users to believe they can create a video for free, only to stop them midway and demand payment, is misleading and unethical.
I would not have started the process if the pricing had been transparent from the beginning. I hope Vidmuse revises its advertising and onboarding to be honest and clear about costs.
Non existent customer service. AI constantly sticking. Credits charged for services uncompleted. A good idea ruined by careless implementation and putting money before service. Avoid at all costs.
