Most reviewers were let down by their experience overall. Customers frequently encountered persistent internet disruptions, extremely slow connection speeds, and unexpected service drops throughout the entire duration of their broadband contract. Many people also experienced billing complications, including unexpected charges, hidden fees, and rigid renewal terms that caused financial frustration.
Some reviewers were not happy with the unhelpful customer support and excessively long delays when attempting to get technical assistance for faulty equipment. However, some people mentioned that resolving any problem was nearly impossible due to unresponsive agents and automated responses that provided zero practical solutions.
I have used quite a few large ISP in Singapore. Most of them did not offer reliable internet connection and speed.
Customer service / Tech support from the 3 large ISPs is like air something which is there and yet you can't see and use them to resolve issue and problem. Usually blame on my Hardware and Software.
Switching over to VQ has given me another view on internet surfing.
Customer services aka Technical support from VQ was excellent. VQ respond to my issue and provide timely update. 24hrs support is another plus point. Support engineer was impressive as they know their network and equipment.
Provide customer portal, service downtime update. I felt that services from VQ worth every dollars I paid.
PS: Please maintain up your Services and support.
Recently I have switched internet provider from Singtel to ViewQwest. I encountered frustrating glitches that disrupted my viewing of videos on Hulu and contacted ViewQwest technical support team. However, I am very happy with the efforts of ViewQwest in rectifying the error I had while using the VPN service. To my pleasant surprise, the support team was very responsive and provided me with very good customer service. The follow-up was good and eventually the problem was solved. Compared to my previos provider, the service here is leaps and bounds better. I do wish though that the VPN service works smoother and streams at a faster speed on the U.S and UK sites. As of now, I'm a proud subscriber of Viewqwest fibrenet.
Good service.
Unfortunately only higher broadband plan has no contract.
Freedom VPN speed can be flaky.
ViewQwest 回复2012-10-13
Hi Sutopoh,
Thank you for your review.
We are constantly working on improving our VPN service. We need our customers to give us constant feedback on any issues they face so that we can keep abreast of these issues. Also have you signed up on our customer forum? http://forum.fibernet.sg Its a great place to post issues so that other customers can see them and we can have the community help make our products and services better.
Best Regards
Excellent service, no International bandwidth capping, local bandwidth more than promised.
Excellent customer support, very fast and positive follow-up.
It was a convincing and flashy sales presentation
Actual fact is that the' Outsourced Technician' just fitted the wireless router,Tested the connection and was gone in a flash...
Called emailed Custome Service to hardwire the apartment as signal was weak-promptly said we don't do-speak to our 'contractor..' directly..
After they hardwired @160/- per room,tested connection..
then they were gone in a flash!!
Nowt-two rooms not getting signal-So I had to buy Repeater,I had to get from Sim Lim,the Tech Support ran me through once,call gets disconnect-not bothered to call back..
Had to repeat process,new chap,had to start all over again..
Still signal is weak-Now still happier with good old ADSL-2Mbs
Absolutely Lousy follow up-only like to sell the package-not bothered with customer support..
The signal does not travel very far..
I was with two of the large ISPs and they could not deliver, even marginally. Their helplines were cold and uninformed at best, quick to blame the target sites for the painfully slow speeds.
Finally gave up and tried Viewquest. Speeds are 70% there during peak hours, through the roof on off peak. Aftersales is personal and warm, they do take pride in solving issues. The forum for highlighting issues was a great idea.
Glad I switched.
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