Constant downtime
Constant downtime - totally unusable for web calls. Most unreliable provider I ever experienced. Stuck in a contract with full regrets. Think twice before signing up.
About ViewQwest
Data updated- Website
- viewqwest.com
- Category
- Electronics & Technology
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 42 reviews
- Replies to negative
- 0% (0/183)
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Is ViewQwest legit?
ViewQwest (viewqwest.com) has a 1.5 out of 5 rating on OK.one, based on 209 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 84% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 42 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Customers frequently encountered persistent internet disruptions, extremely slow connection speeds, and unexpected service drops throughout the entire duration of their broadband contract. Many people also experienced billing complications, including unexpected charges, hidden fees, and rigid renewal terms that caused financial frustration. Some reviewers were not happy with the unhelpful customer support and excessively long delays when attempting to get technical assistance for faulty equipment. However, some people mentioned that resolving any problem was nearly impossible due to unresponsive agents and automated responses that provided zero practical solutions.
Auto-generated from all reviews of this business. For reference only.What people say
Worst Wifi Provider. Dishonest
Worst Wifi Provider. Dishonest and will avoid providing technical resolution. Internet is usable. With repeated intermittent downtime. That makes the internet usable. When contact for support, staff dispel it as a modem placement issue and refuse to provide further assistance, instead offering a $50 monthly fee waival as a compensation for poor connectivity. Staff share clause that the company is not obliged to ensure wifi service is usable for customer and disallow any cancellation of contract So the goal is to lock you in irregardless of whether the product is user
The worst wifi provider ive had the…
The worst wifi provider ive had the displeasure of having to bear using. The only thing they are consistent in is the constant downtimes. Half the time, you cant even load videos or hold a call without lagging, let alone doing other stuff that requires good wifi connectivity
Poor Customer Service and Wrong Termination
Very disappointing experience with ViewQwest. I submitted a termination request on 5 September for my broadband to end on 11 October 2026 due to the same issues that were raised by others. I was told customer service would contact me, but no one did. On 12 September, I submitted another enquiry only to follow up on the earlier request. Instead, my broadband was terminated at 12:00am on 13 September without any confirmation or warning. I did not request immediate termination. Based on this experience, I would not recommend ViewQwest to anyone
Horrible customer service
Horrible customer service. The people there are like robots repeating their system constraint and they cannot do anything about it. They are just like messengers not customer service.
Regrets and Worst Provider
I would like to share my experience with this provider. The worst home boardband provider I had ever came across in my past 25 years. I have signed up for a $30 monthly subscription and activated my home boardband on mid of June, and not yet reaching 3 monthly subscription, I'm paying more then $135 already. I have send them on my dispute of the payment, but there is no conclusion and their service was bad. Repeating the same phrase, same email content but did not rectify my payment dispute. But there is one thing that they are very prompt on saying and repeating. “JUST WANT YOU TO PAY OTHERWISE LATE FEES OF $10 APPLIED”. This provider has make me felt like a loan shark provider which is not honest and no integrity on promoting their packages. I have lodge and report this matter to CASE. The worst experience I had. I wish by year of 2028, I will definitely change the provider. Their internet speed most of the time could not able to connect but yet showing the full bar. when I'm loading internet, it is slow or neither not loading at all. I have been using my mobile 5G then I could able to use the internet or streaming. I am someone who will play games, steaming of Netflix and online drama. Therefore, loading keep repeating. Email to their technician and their response will saying "there is no problem in the internet". If I were to rate them, I would rate (-) negative - 5 stars Please think twice before sign up.
This is my second review of ViewQwest
This is my second review of ViewQwest. I left my first review almost a month ago, on 16 July 2026, and unfortunately, my experience since then has only reinforced my concerns about their customer service and support. The hardware kit was not delivered on the promised date, leaving me without home internet after my previous provider had already terminated my service. Since I had never received the hardware kit or used ViewQwest’s service, I decided to terminate the contract, and ViewQwest agreed to the termination. And guess what? 3 weeks later, I received a notification that a delivery from ViewQwest was on its way. I immediately informed them that the contract had already been terminated and questioned why the hardware was being sent. Yet, the hardware kit was still delivered to me. It has now been almost a week, and I have still received no response from them. Honestly, the whole experience has been incredibly frustrating. The lack of communication and follow-up is really disappointing. If you’re considering signing up with ViewQwest, I would strongly suggest thinking carefully before committing to a 24-month contract. Make sure you’re comfortable with their customer service and support before making that commitment.
Avoid at all cost
Avoid at all cost. Do not sign up for a internet that does not even work just to save couple of dollars per month. Internet is bandwidth is way below promised standards. Technical support blame issue on device age instead of focusing on fix. Research for multiple IMDA penalty due to outage and read other customers review before signing up Do not regret
Buyer's Beware - IMDA Investigation
Buyer's Beware - Do not sign on due to cheap price, broadband service is unuseable, consistently intermittent. Drop off constantly during video call. Drop off constantly during peak hours. Technical service is a hoax. Technician will seek to convince and delude you that internet is fine. Despite objective speed test showing bandwidth achieving under 10% of promised bandwidth. Company will seek to tie you into contract and force you into paying penalty. Despite malfunctions and inability to resolve service issues. Seek IMDA assistance at QSM>imda.gov.sg and contact number at 6377 3800, if you are stuck in similiar situation. IMDA has launched several investigation into provider for malfunction.
Avoid at all cost
Avoid at all cost - intermittent connection since sign up, technician unable to fix issue and tried to convince me that is it fine. Price is cheap for a reasonable, simply check out other ppl reviews and you will know. Never knew such provider exist
Un-usable Internet Connection. Unethical Customer Service
Internet is totally un-usable - intermittent downtime daily. Totally usable for Zoom Calls and any other video conferences. Customer Services is unethical - acknowledged that there is a issue with connection but attempted to close the servicing ticket claim job was done Avoid at all cause - almost scam like
Leaving the country for work reasons
Leaving the country for work reasons, and they want me to pay the entire remaining months on my contract. I can understand if I were staying in the country and just wanted to switch providers, but leaving the country????? I would never recommend this company, as I also found their internet service faulty. Do not sign up with this company at all. Go to Myrepublic - I never had any issues with them at all.
Disappointing Onboarding Experience Before Service Even Started
I chose ViewQwest based on its reputation and competitive pricing, but unfortunately my experience has been very disappointing even before my broadband service started. My first bad experience - Shortly after signing up on the next day, I requested to change my activation date and was told I would have to pay more than $100 to do so. My second bad experience - My hardware kit was then not delivered on the promised date, leaving me without home internet after my previous provider had already terminated my service. My third bad experience- Despite contacting customer service, I received no timely updates. I was eventually told that the hardware had been handed to the courier a week earlier and was advised to check with the courier myself if I wish to. As a customer, I believe ViewQwest should take responsibility for managing its delivery partner rather than passing the responsibility to me. The onboarding experience has significantly affected my confidence in ViewQwest’s customer service. As a customer entering into a 24-month contractual commitment, trust and confidence are essential. Unfortunately, I no longer have the confidence to proceed with the service.
Disappointing customer services and last minute charges
Very disappointing experience with ViewQwest customer service, especially as a customer of more than 5 years. I have been a loyal ViewQwest customer for over 5 years and have always expected a reasonable level of service and support. Unfortunately, my recent relocation experience was extremely frustrating. I requested a relocation of my internet service and was informed by ViewQwest that I had outstanding bills that needed to be cleared before the relocation could proceed. I immediately paid all outstanding amounts, checked my customer portal to confirm that everything was settled, and only then submitted my relocation request. The relocation appointment was scheduled one week later. During this waiting period, I was already without internet and had to rely on mobile data every day while waiting for the earliest available appointment. On the actual day of relocation, ViewQwest suddenly called me and informed me that there was still an outstanding amount of $64 and that the relocation could not proceed unless I paid immediately. This was extremely frustrating because: * I had already cleared all previous outstanding bills. * My account portal showed that my bills were fully paid. * I had personally checked again 2–3 days before the appointment to make sure everything was in order. * No one informed me beforehand that there was an additional charge that could affect my relocation. When I asked why this was only brought up on the day of relocation, the customer service officer explained that the relocation charges were generated after the request. However, there was no prior notification, invoice, or warning given to me. I requested that the amount be added to my next billing cycle, which is a reasonable solution used by many service providers. Instead, the officer repeatedly insisted that I must pay immediately or the relocation would be cancelled. The entire conversation felt more like a threat than customer service: "Pay now or we will not provide the service." I also requested a written explanation with the breakdown and timeline of this additional charge, but till today I have not received any response. For a customer who has supported ViewQwest for more than 5 years, this level of communication and handling was very disappointing. A good service provider should communicate clearly, proactively inform customers of charges, and focus on resolving issues instead of simply repeating policies. I hope ViewQwest reviews its customer service approach and improves how such situations are handled in the future.
I am experiencing a poor experience…
I am experiencing a poor experience with viewqwest recently. Recontracted and regretting alot. Definitely dont recommend Viewqwest Portal is hard to manouvre
DO NOT EVER BUY FROM VIEWQWEST
DO NOT EVER BUY FROM VIEWQWEST, ANYONE. ONCE YOU HAVE PROBLEMS, YOU CAN *NEVER, I REPEAT, NEVER, EVER* GET A MANAGER AND ABOVE TO TALK TO YOU ON THE PHONE NOR IN PERSON. ALL THEY HAVE ARE POOR MINIONS FROM THEIR PHILIPPINES CALL CENTRE WHO ONLY KNOW HOW TO REPEAT WHAT THEY ARE BEING TOLD TO REPEAT LIKE PARROTS. And the service sucks big time, Broadband Internet is unreliable (read others' comments on the Internet and other Facebook groups), some websites cannot be accessed (while mobile connection via other ISPs work), they change configuration without informing, disrupting your home network, and when u ask for assistance, all that they can do is to tell you to reboot your routers. COMPLETELY HOPELESS SERVICE. DO NOT SUBSCRIBE AND GET LOCKED DOWN! And after that they refuse to let you go nor refund you any money for their appalling services. Blood suckers!
Total FAILURE of a service provider
Total failure in every aspect of a service provider especially right down to the atrocious non-existence, rubbish grade of customer service (more appropriately the lack of it); and if by any strange luck that one gets connected to Cstmr Svc after being lead to Pluto and back, good luck trying to decrypt the alien lingo disguised as English. AVOID AT ALL COST!... NOT EVEN IF ITS FREE
Internet service is very bad
Internet service is very bad. Often cannot access some web pages. They arbitrarily change your router settings without informing, causing chaos to your connectivity. Really regretted subscribing to this and being locked down for 2 years. To those that read this, DO NOT SUBSCRIBE TO THEIR BROADBAND, IT IS HOPELESS.
Very bad customer service and attitude
Very bad customer service and attitude. Doesnt find a solution for consumer and just leave the customer idle and no response!!!!!!!
Terrible company
Terrible company, never switch your internet connection.
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