ViewQwest（viewqwest.com）在 OK.one 的综合评分为 1.5 分（满分 5 分），基于本站收录的 209 条用户评价，属于电子与科技分类，口碑较差。84% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 42 条。数据最后更新于 2026-10-24。
Most reviewers were let down by their experience overall. Customers frequently encountered persistent internet disruptions, extremely slow connection speeds, and unexpected service drops throughout the entire duration of their broadband contract. Many people also experienced billing complications, including unexpected charges, hidden fees, and rigid renewal terms that caused financial frustration. Some reviewers were not happy with the unhelpful customer support and excessively long delays when attempting to get technical assistance for faulty equipment. However, some people mentioned that resolving any problem was nearly impossible due to unresponsive agents and automated responses that provided zero practical solutions.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Disconnection fee at $127!!! Best part is telling me that if I signed before Jan 2017 there will be a disconnection fee. However, the new contract price bundled in the disconnection fee when I'm actually paying higher than the new price. That's so rubbish. Plus the sales person is like hungry for sales and didn't go through all details of the terms and condition. only mention if terminate early there will be a charges (which I agree to that).
Worst support ever! Incident either never solve or you have to wait for hours (Down time). Btw, my plan is 2Gbps but I'm only getting less than 100 Mbps (checked with speedtest.net). Check with the technical team but nothing was solved. Want to terminate the contract but was informed that you have to pay for the payment until the end of the contract + 100 plus disconnection fees! I will not recommend Viewqwest to anyone! If you doubt my review, you may like to look at their FB which they have removed all negative comments which conclude of > 80% of total people commented. GG
Agree with most of the reviews. VQ’s service is just plain horrible. Despite all the hype about being small and nimble and able to service their customers better, blah blah blah ... VQ is the worst I have experienced.
- Frequent maintenance and internet slow down. - Hidden charges if you ever terminate even without contract - bad customer service - no support - expensive - Seriously the worst service provider ever. Stink-tel is still 1000 times better than them
As per the rest of the review, the service is really bad. Ordered the broadband service and after a month, still have not received the modem. My house is without internet for weeks and they keep saying it will take. 3-5 days to deliver the modem. This is Singapore, it takes less than a day to deliver anything. The service is unacceptable and the CEO or COO should be fired. I can't even collect the modem myself. Ridiculous.
I have been a long term customer since 2013, was fine all along and recently after upgrading to fibeenet things change and it became slower and slower like those days in the early 90's. I called technical support and hailed on for as long 45mins to get a technician to answer. Each time as usual "will check and get back" which never ever happened. Recently I reported slow connection in early June and just last week in July they managed to change my modem after I given them peice of my mind to the sales manager Mr. Guna. He kept his word and on the very day his technical manager called to fix appt the very next day to Re replace the modem and it was kept as promised. But then on 22july my newly installed digital modem was down unable to serve the net. I called and called as many as 20 times to technical support and till now 23july I have no internet connections. Hope they will restore it as they promised by Sunday evening. Failing which Iam bringing the service down to defamation suit. (follow government style) I realised that they have 3 technical stations one at Pasir Panjang, pandan and the third at Philippines. So that's y when we call the technical hotline it will divert to the next available stations. Finally I have decided to shift my isp to others because poor technical support.
So called 24/7 tech support is BS. Only ever answer during office hours. Unable to access crunchyroll for months on multiple occasions, they did not pay me for my subscription that I am not able to use! all they can say is sorry. My biggest mistake is changing to this ISP. I never thought I will look forward to going back to Starhub.
Ordered in beginning of June, was told I had to wait until 18th of June for it to be activated, and up to a week after that for installation. 18th of June came, and no call from them. After complaining to customer service they scheduled installation for the 27th, so I took the day off work to receive the delivery. But when 27th came they were unable to deliver, so I cancelled. (They never responded to any of my mails.) I have paid rent for a month for an apartment I can't use because I need a network for work, and on top of this they are charging me $150 for cancelling an internet service I never received. This is the worst ISP I have ever encountered in this, or any other country.
been from good to very bad! Keep maintenance and service outrage. Customer promise call back but doesn’t call you back. Regretted recontract!
Doesnt deserve a star. Service is poor & Connection is poor. Extremely unproductive to be a customer of viewquest in Singapore
Please avoid this ISP at all cost. After 1 month signing, still without an internet as they are unable to fix an installation having booked a wrong one and cancelling on me previously. Customer service does solve the problem but just frustrates you.
Worst service ever. Promised delivery device for self installation, never deliver. Called in to check, say already delivered. Don’t know forge my signature or what. This is already 3 weeks from subscription. Still no internet.
Over my 2 years contract with ViewQwest, I had encountered several network issues, 2 modem issues & many slow internet speed issues. Called their tech support about my speed at 400+ mbps/sec (I signed up for 1 gbps for your info) and was being told that 400+ mbps was acceptable. I had to ask their tech support if I were to pay them half of what I’m supposed to pay was acceptable by them before they do something about my complaint. Do note that when my 2 years contract is up, they told me that I have to bring the modem to them and pay a cancellation fee of $125 (if I don’t remember the sum wrongly). When I questioned the CSO why is there a cancellation fee involved when my contract is up, she replied that’s because they never charged an installation fee when I sign up hence the cancellation charge is there. Isn’t it ridiculous? You waived the installation fee as a marketing strategy to lure customer than charged a cancellation at the end of their contract when they leave. Well done! Your company is a joke!
i am paying for 50mbps but what i get is 1mbps. When I called they never answer, waited for 30 minutes. I sent emails and they never reply. Dont trust this company either in singapore or malaysia
Worst customer service I had ever met. No response from customer service, keep dragging my problems and keep pushing to others (higher authorities) keep blaming the agent and said that maybe they do not know? What??? Really regret switching from my current ISP to viewqwest. Wake up your idea, viewqwest
Catastrophic technical support - unable to get their one voice to work properly - either no calling is possible even to local numbers or the IDD calling does not go through. Extremely Long waiting times to access someone at their tech support and no follow up - internet speed is also only a fraction (less than 40%) of the advertised speed. Overall not recommended and regretting having switched from my previous provider.
VQ Customer Service sucks! They scheduled to install my broadband internet once on Jun 23'17. However, 1day before installation date, VQ contacted me to inform on their inability to meet installation date. No new install date was offered. After much expedite, VQ committed to a new install date - Jul 06, 9 am-11am. This time, they simply did not show up?!!! No advance notification, nothing!!! Still waiting for new install date from VQ.......😖😖😖 ViewQwest Customer No. 00025463.
Great experience! Would strongly recommend.
We subscribe to the 2Gbps fibre broadband. It has been 4 months since I first contacted the technical support team re the connectivity and lagging issues on PS4 online games after the migration in Oct16. No one in the team seems to be able to resolve the issue. And worst of all, no one seems to be following up on the case. Everyone is just hoping that they are not the next person on shift to pick up the call. I need to explain the problem to a different person every time.....put on hold.....line cutoff.....call again......explain again.....put n hold again.....line cutoff again.....
Regretted switching to them 6 months ago. The worst experience ever since started using them. Internet speed never even reached halfway to what they claimed to provide when using ethernet, and always disrupted over wifi, to the point that I have to use my own mobile data just to access the internet. Technicians who came down also cannot solve the issue properly. Better off giving your money to the other internet service providers than Viewqwest.
共 209 条符合条件的评价
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