Most reviewers were let down by their experience overall. Customers frequently encountered persistent internet disruptions, extremely slow connection speeds, and unexpected service drops throughout the entire duration of their broadband contract. Many people also experienced billing complications, including unexpected charges, hidden fees, and rigid renewal terms that caused financial frustration.
Some reviewers were not happy with the unhelpful customer support and excessively long delays when attempting to get technical assistance for faulty equipment. However, some people mentioned that resolving any problem was nearly impossible due to unresponsive agents and automated responses that provided zero practical solutions.
I signed up with viewquest in February, staff were very patient, support via email and phone is prompt and effective they answered all my questions, I had no issues with setup and connectivity. I had to go abroad and as I had the no contract plan was easily able to return the hardware and terminate the service, I am now abroad but my parents signed up with them. Their service is top notch and the personnel kindly spent 1.5 hrs on the phone helping my 70+ mother with the set-up so the home internet can start working. Greatly appreciate their excellent service support I myself might not have been successful to provide such support from abroad.
I won't say any bad thing about the speed because I really enjoy it during the daytime, especially when I'm usually supposed to attend a webinar or video conference. But their customer support needs serious improvements. The agents aren't unfriendly. It seems their lack of experience providing useful answers to our questions is the reason. I only hope they would address this issue.
I am no longer a resident of nor have legal status in Singapore. I left just before Corona hit & SG and international borders were all closed to foreigners. I have not been able to return and am stuck in Indonesia trying to get back to Australia. All this time Viewqwest has charged me for a service I no longer use saying the only way to terminate is to bring the hardware back! I cannot do this as I do not live there & all my friends have also left & the ones that are there, also have busy lives or were locked down!
Viewqwest takes very long to respond and when they do they just keep saying the same over & over again, to return the hardware. What kind of service provider is this? Corona has hit us all & this is unprecedented. I will not be back to Singapore for many many months if not a year or two. You will just keep charging me all this time even though I am not using the service nor even in the country?? Very compassionate of you!
I was a Viewqwest subscriber for 2 years. During these 2 years my internet connection cuts off at least once a day for no reason. I always thought it was the router/ design of the house/ etc etc etc.. I also reported this to the technical service team multiple times, each time I was told that the connection on their end has no problem.
It was a frustrating 2 years. I recently changed service provider and the connection has no issue.
Viewqwest has one of the worst connections. I HIGHLY DO NOT RECOMMEND VIEWQWEST and suggest you stay away from them.
Very disappointed with the support given. My connection was down in march. Till today august. I still face the problem. Have called 10x. everytimes thay said to restart my router. How many times I have to do it. This is common sence. Pcs were connected directly to router. I requested to have router replacement. Said will do on my 3th complaint but false hope. Is this the way to solve problem 10x not one.
Their support helpline are always busy, when I email the support team for a callback, they don't reply back. When email to customer support, also don't reply back. Lucky my contract will be over in another 1 more month. Byebye sucker
I signed up for the best possible connection offered by Viewquest and have been repenting the decision since the installation. Every day multiple times the connection drops. They even sent a technician to check but to no benefit. The customer service initially was responding with different options to reset router modem etc but now has completely stopped responding. I took up a 2yr contract and raised this issue since the 10thday of signing up. Now their response is if I have to cancel the connection I still need to pay 2yr subscription cost. Can anyone guide on where to file a complaint against this sort of unfair practices in Singapore?
Never had any issues with service. Very happy with the orbi (have 2) set through the house. AND I stream (using a subscription service out of UK) all the time and I have NO issues. However, when I used StarHub the streaming service never worked. Yes, Netflix worked fine, but View Qwest has FAST service and great customer service. I am now in my 10th month AND saw all the poor reviews...gotta say, I like this company!
Worst company ever. After cancelling everything properly and shifting houses, they still charge you and even called a debt collection company to ask payment on a non-valid invoice. What a joke of a company. Oh... had a period of 2 months that the internet broke down 1-3 times EACH week.
Never in my entire life have I seen a company constantly “evade” a customer’s request for cancellation of service and “lie” to them. Then proceeds to turn to charge late fees for when the payment was not made for the month, despite ongoing requests for cancellation.
Useless internet service
I have paid the Ballance and still didn't have any internet services GO TO HELL VQ
Verry angry of on ViewQuest I hope one day VQ will be no longer operation
Just a useless company GO DIE 😠😠😠😠😠
How are they even allowed to get away with this kind of service?
generally one out of 20 log-in works, for a short period, then no connection again. we got this isp as a main with another isp starhub as a back-up. after year 1 starhub becomes the main and vq becomes back-up which seldom works anyway. we so tired of calling/asking for help we just count the days until the contract is over. Don't understand how the government permit this kind of service when we want to be a 5G nation.
ViewQuest advertise and charge me for a 1Gb plan. I don't expect to get 1Gb download speed, however I also don't expect to get less than 50Mbps. I have emailed ViewQuest many times and they now do not reply
Worst HR Syazwan Own Rules and Policies | No respect for Labour Law.
This company works based on their own rules and regulations. Basically its not a professional working place. The company can ditch you whenever they want to and the bosses only hire good looking girls. Salaries are delayed and are not on time. People close to management and bosses are the ones blessed with promotions. No merit-based hiring or promotion or incentives. Will not recommend working here if you are a professional.
Feeling relieved to finally end my relationship with VQ
I am so happy that my relationship with VIewqwest is ending soon.
I have never been with a service provider and encounter such ridiculous service. Now i felt Starhub, singtel, M1 is so much better.
WHen I signed up 2 yrs ago, the download speed is only less than 50mbps, more than 70-80 pings everytime and my subscription is 1Gbps. I could not even use watsapp at home. Their technician come down 4 times unable to find out any fault and push the fault to Singtel as they rent their network from Singtel according to their technician. This last for 4months... I called in hotline for support, once they heard my account number, they slam the phone. Wrote more than 50emails to them, only the first few replied. Wrote to IDA and they cannot help much and I received a final email form VQ indicated that after reviewing their investigation, they will close the case and theri decision is final. They will not entertain any appeal.
Called in their billing department to get some rebates since I cannot use internet at all for the past 5 months and rejected too.
Is this the service provider you want?
Go try it at your own risk!
Their FB is flooded with bad reviews but recently they masked all the comments to invisible.
I have set 3 reminders in my calender not to forget this special day to terminate with them. This is a special day to me, so happy that I can finally end my relation with them!
Trash customer service. Do not get their line. You wont receive any reply on their customer service. Sent in 2 emails and call in still no response on my issue.
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