ViewQwest（viewqwest.com）在 OK.one 的综合评分为 1.5 分（满分 5 分），基于本站收录的 209 条用户评价，属于电子与科技分类，口碑较差。84% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 42 条。数据最后更新于 2026-10-24。
Most reviewers were let down by their experience overall. Customers frequently encountered persistent internet disruptions, extremely slow connection speeds, and unexpected service drops throughout the entire duration of their broadband contract. Many people also experienced billing complications, including unexpected charges, hidden fees, and rigid renewal terms that caused financial frustration. Some reviewers were not happy with the unhelpful customer support and excessively long delays when attempting to get technical assistance for faulty equipment. However, some people mentioned that resolving any problem was nearly impossible due to unresponsive agents and automated responses that provided zero practical solutions.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。It is really easy to work with this guys, the speed is also good. Sometimes they spend on the phone with me more than 20-30 minutes to solve an issue or just explain something. And I really cant explain why but during the weekends the speed drops a bit but still not pain to die from.
Updated as of 12 April 2023 - Internet is back ytd at 5.20pm. With no reasons stated why, just an email of apology to avoid answering the WHY to users. Tested my speed earlier on my 1GPS Subscription, Download speed is 81Mbps and Upload speed is 73.8Mbps. Tell me issit normal? I’m starting to really get frustrated. 11 April 2023 - So today, the wifi was down since morning. Until now- 5.16pm. Help desk line was engaged, or either line wasn’t engaged but not picking up. Can I file this to CASE singapore? I know that service disruption is not encouraged. Seen cases like starhub or singtel wifi down just for few hours and it’s unacceptable already. This is alrdy down for 8 hours and more. It’s just bad luck for me to sign up with them for 3 months + Signed up for 1Gbps in Jan 2023, first day was so good, tested speed was 800-900mbps and that’s fine but after 2 days, it’s always getting 100-300mps. Called in March 2023, Technician called back and said ITS NORMAL. If it’s normal, don’t sell it at 1Gbps, just sell it at 200mbps and user will be happier if they see it reached 300mbps. Seeing the website home page displaying that they are awarded the FASTEST internet provider for 4 years just made me laughed off.
Let’s go straight to the point, the network is horrible. I signed up for a 2gbps plan, but the download/upload speed I’m getting is 1-2mbps. Yes you read that correctly and it’s not a typo. I’m only getting 1-2mbps even though my plan is 2gbps. And it’s not even consistently at 1-2mbps. It fluctuates constantly and drops to 10kbps sometimes. Serious waste of money, time and effort.
Rubbish company, avoid like the plague. Horrible service, promised installation, the person didn't show up. And then we were left without internet for over ONE MONTH. They also trap you into a 2 year minimum contract even if you're only in the country for one year. Horrible customer service. We regret our choice to go with ViewQuest, so to M1 instead.
Unreliable service provider and bad customer service. WiFi signal is poor even though my device is merely 8metres away with no obstruction. Worst still, monthly subscription price charged is different from actual price stated in invoice. Despite corresponding with customer service a few times, they could only admit it as a technical glitch, apologise but refuse to terminate contract. I have taken my case to the Consumer Association of Singapore for assistance. Do not be misled by their promo price stated on website.
I signed up in 2020, and I'm ending my contract with them today. I hope whoever sees this, considering signing up with VQ, NOT to consider it at all. The cheapest service is also the worst. Can watch Youtube, but can't play games as the ping is too horrible. Also, i have to return the modem + cables to them after contract in order to end it. Ridiculous.
Very bad service. They will continue to charge you if you if you request to terminate their service. They said they will only stop charging you when you return the equipment.
Worst customer service ever. They never call back even after saying they will, they sent a modem and expected customers to update themselves. When we had an issue they didn't offer to send someone to help. Now I have another issue which they were unable to help with after 4-5 frustrating calls. When I requested someone to come down they said they would waive the charge and fix an appointment. They never called to book an appointment. When I finally got an apt after calling back 3 times, they sent someone. Now they are promptly charging me and refusing to acknowledge their offer to waive the charge. Even though this was an issue on their side. Horrible. Can't believe anyone is still using their service.
The service is good enough. I do not experience serious problems.
every game i play i dont even stay connected for 1 hour. GTA,Destiny 2,Minecraft,Terraria,honestly any multiplayer game. i just get removed from the game because i cant stay connected for some reason but my discord is fine
Not even worth a single star rating. Fxxxup service provider. Sign up for 500mbp plan. But speed check about 100mbp only. Sign up only 4 months, but service down for 4 times. Means every month need to call up the fxxup customer service. Expensive charges but providing fxxup service and poor speed. Don't ever consider this fxxup ISP.
Stay away from this horrible ISP. They are not accountable and they will push the blame. There has been multiple disruptions to their internet and multiple users are affected. Poor customer service and unreliable internet. Please spend your money somewhere else
Support call is just like show off, didn't help to solve problems. You can try by asking manager name and you will get pain into your nerve. CS can tell me cannot review manager name because got many manager. I requesting the CS who is your direct superior, she cannot review due to PDPA,,,, sound craps,,,, Managers or manager without name , how good support can they give, best is bring in PDPA as an excuse (Joke of the Year) Now, let the whole SG know how ViewQwest work with those leaders without names... cannot imagine if our leaders behave like them,,, all managers hide under the carpet can't review name...I really nhappy not on support, is because of the router spoiled ( which is a loaner when i signed the contract for the past 4years ) The support guy tried his best to resolve , but failed due to no longer have loaner for user ( just like renting a car without wheels ). He asked his superior enable to have early renewer contract so i can get a new router. I really appreciated the support guy to have alternative solution for me. My question is my contract will be end of this year and i entitle 6 mths free when i signed current contract last year during promotion. I received an email, with early renewal contract attached, i called up their CS to confirm before I SIGN (Pls take note if happen to you). To my surprise, she told me that the 6 mths free will be forfeited, (does she know how much it cost for 6 mths 2GB subscription) I felt if I sign I been rob, so i rquest for manager or supervisor which i wish to clarify. To my astonishment, she reluctant to disclose (personally I can feel she been instructed not to) the rest of the story is as above mention. Written all these is to make people alert when come across such issue. i believed the company (ViewQwest) have started to lose more and more customers in the coming future. The management of the company need to come to alert or they had already done so, which they can accept one after another feedbacks keep following into them. Wish them all the best Incident of Router spoiled and support from technican was last week Renewal contract call was yesterday (10 Sep 2021, 16:20 -16:45 with interval of 3 times (each waited is 2-3 minutes) for the CS to check with her computer or superior.
First, ViewQwest overlooked my email to enquire details on termination of services and overlooked the misinformed email they sent me. Next, they failed to give me an accurate details of the return policy and didn't state the penalty charges involved. That left me to make other arrangements after the misinformed message. Lastly, they failed to answer my question for a detailed breakdown of the charges involved for termination.
really horrible and poor wifi service, didn't resolve my issue. still dare to tell me it's already resolved? hello your connection is the worse. I don't even know how they have the audacity to position themselves as the fastest broadband company?! slowest more like it. 0 stars for me, please don't sign up with them. Everyday I have to use my circleline 4g data to surf the net. I feel conned to sign this 49.90 contract with them for 2 years and they give me such horrible wifi connection
Context: ViewQwest is reliant on netlinktrust (broadband provider) in SG to first set up right, before the ViewQwest modem can be setup. Problem: A simple set up took ~2 weeks+ and ViewQwest was uninterested in speeding it up. First, it took about 1 week for Viewquest to troubleshoot and then send us to Netlinktrust, and then daily calls for 1 more week to Netlinktrust to do the tech set up and communicate to ViewQwest. ViewQwest doesn't responsibly manage things end to end even though they charge activation fees (ironically). Advice for any future ViewQuest customers: Know that one just has to do a daily chasing and don't expect ViewQwest to help you get internet set up fast. Buffer at least 2.5 weeks and about 30-45 mins everyday to call. Be prepared to have get different answers from each agent and piece things together to solve.
Supposed to schedule a setup today but the delivery person went missing in action on us. What an utterly unpleasant experience. Please engage them at your own risk!!!
I agree with many coming here than the service is attrocious I had 7 crashes since i started to use viewquest (which was close to 3 weeks late to start due to technical issues) Please do not switch to viewquest like i did , you will regret it !
VQ sent me a new modem as part of a system upgrade and when it didn't work I've spent over 2 hours on the phone (most of it on hold) waiting to get an appointment. I waited 3 hours for a callback which never happened. I am not happy at all
I had a pleasant experience with customer service yesterday when a courteous and patient staff taught me that a faulty lan cable had caused ip looping between my router and modem and talked me into rectifying the problem. I must admit that i didn't have high hopes from all the reviews i have read but surprise, surprise!
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