ViewQwest（viewqwest.com）在 OK.one 的综合评分为 1.5 分（满分 5 分），基于本站收录的 209 条用户评价，属于电子与科技分类，口碑较差。84% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 42 条。数据最后更新于 2026-10-24。
Most reviewers were let down by their experience overall. Customers frequently encountered persistent internet disruptions, extremely slow connection speeds, and unexpected service drops throughout the entire duration of their broadband contract. Many people also experienced billing complications, including unexpected charges, hidden fees, and rigid renewal terms that caused financial frustration. Some reviewers were not happy with the unhelpful customer support and excessively long delays when attempting to get technical assistance for faulty equipment. However, some people mentioned that resolving any problem was nearly impossible due to unresponsive agents and automated responses that provided zero practical solutions.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Signed up with VQ 2 weeks back. Wasn't aware of their infamous horrible service. Came with invoice that charge 2 months in advanced. Got the 10Gbps, but the network connectivity is nowhere near to even 1Gbps! I will break the contract in the soonest as i can! Freaking shitty services.
If there is 0 star to be given, VIEWQWEST would earn it hands down. I had the same issue as many of these complaints here. Terminate my broadband service 2 months ago. They told me termination took 3 days. I was still billed the following month after termination email received that it is completed. I wrote to them, they said it will be refunded back to the form of payment i have setup (which is credit card), and that will take 7-14 working days. I reach out to them 1 month later to enquire why the amount was not refunded yet, they told me that i would need to submit my bank account details for refund, and that process will take 3 weeks. This is rather unethical in dealing with subscribers that are leaving them. They purposely charge you even after termination and do not refund your money accordingly after termination.
The outage was for days. That’s unusually long and not even with apology or acknowledgement. Poor customer service recovery with no attempts were made at all. See the Straits Times article: viewqwest-probed-by-regulator-over-week-long-service-disruption Kept closing the ticket saying case is closed with our request being ignored. Finally sending an email to say “As outlined in our service terms and conditions, our residential broadband service does not include guarantees that would support compensation for service disruptions”. No apologies. No attempts at customer recovery for the prolonged outage. Pretty much meaning to say we can take your money and not deliver the service. Hope IMDA comes down firmly on the company, Poor form.
I have never given any scathing reviews before, but there's always a first. 1) Poor aftersales service - the service representative tried his/ her best to support my enquiry to terminate the service (they were polite and patient), but took at least 3 days before I could get a call from them. Additionally, when I asked to terminate my contract, I learned that I would have to RETURN the router and any paraphernalia. This is AFTER they had confirmed the termination of my contract in writing, after I had cancelled it. They continued to charge me $80 per month even after the service was terminated while the router was still in my possession. I tried to return the router to their Suntec office in early April 2025, but the shop was closed for renovation. This company never makes things easy for its customers and in my opinion, simply is a rip-off with their poor service/ support. Oh. That's not to mention how poor the internet connectivity is, which prompted my decision to move to another internet service provider.
I cancelled my plan on 3rd April, was told that the official termination will be completed within 3 working days, i was charged for an additional month on 6th April. Called in, they told me plan is confirmed terminated and they will refund the money within 10 days to the credit card that they charged to. Been more than a month and nothing is done. I submitted a support email and called the next day, they now say they saw my support ticket and need me to send in my bank name, account holder name, and account number to process the refund. They then proceeded to delete my support ticket without a single acknowledgement nor reply. They owe me 2 months worth of subscription and constantly telling me different things to postpone the refund. I have had absolutely ZERO good experiences with viewqwest for my 2 years with them. If you're getting convinced to sign a plan with them, think many more times. It's gonna be hell.
Absolutely terrible service, no one get's back to you. They promise an installation then don't connect deliver, they can even manage to check their own schedules. Shouldn't have listened to moneysmart sg
Billing cannot even explain of additional charges, support was not helpful at all. Been asking the same question for 3 times and they just ignore you.
100% agree with the other reviews. 0 communication from company on an outage affecting customers. No response to their technical service e-mails, no proactive communication on the issue. We are hot spotting from our phone for days. Instead they just charge me for another month's service that I'm not receiving. I've been with View Qwest since 2023 and I've not experienced this before. But honestly this is a terrible service company that obviously does not care about their customers at all. We will not repeat our contract and wish we could break it. We might just do that as I know they could care less and they get paid anyway, but I get a more reliable provider.
Internet is down for last 72 hours. Spent so much time calling Tech Helpdesk - long wait, left email - no reply, left voicemail - voicemail box if full. When finally managed to speak to tech support - oh 2nd line working on it and there is no further escalation possible. After 72 hours, I called billing to ask to waive off penalty to switch to another telco - sorry you still have to pay the penalty. They said they will create a case for manager to review and will get back in 1-2 days time. The operation floor has no way to transfer line to supervisor on duty. So no escalation for customer beyond 1St line for tech and billing. No choice have to suffer for the remaining of contract. What next generation of business this company is trying to sell? Tech and operation is a sham.
No internet for more than 3 days and still ongoing internet problem. Called customer service technical support, raise support tickets and still no resolve. Recalled when Starhub (previous provider) internet was down, within 24 hrs resolved.
Impacted by an outage for over 48 hours now, no internet. There is no communication, no response to any enquiries, no ETA, no workaround, no option to escalate the issue. Each time I call them i get told that they are aware and working on it. When I ask the technical team what my options are i get told to contact customer support and vice versa. Very frustrating. When asked about terminating the service I was advice that there would be an early termination fee, despite the fact that they haven't been able to deliver any broadband for over 48 hours!!!!!
I really regretted taking my IT guy's recommendation to switch from Starhub to VQ on broadband services. Since switching to VQ in Nov 2024, there has been random but short downtime (less than a day). Irritating but bearable. However, 3 days ago VQ has been experiencing island wide outage and till now they have not been able to solve the issue. Such a long downtime is absolutely unacceptable and the local authority has to take serious actions against the company to make them improve their service. Unfortunately, for most customers, we are helpless and can only wait for them to restore their network. Terminating the contract means having to pay the penalty of the outstanding fee balance. VQ should put out a statement on what causes such long downtime and what they intend to do to compensate their customer for the inconveniences and disruption.
Easily the worst Telco in sg. Never experienced such connectivity issues before. Wifi cuts off randomly for few days and no news from them about the issue.
ViewQwest has been extremely disappointing. There’s a complete lack of communication between the company and its customers. Server maintenance happens without any prior notice, and when the service goes down, there are no updates at all — you're just left guessing. Their social media channels are practically dead, with no useful information posted when issues happen. Yet somehow, they still have the cheek to keep advertising their promotions like nothing’s wrong. Absolutely frustrating and unprofessional. Customers deserve better.
Would rate 0 star if there any. More than a scam company that ripping customer for termination charges that even is messed up with their own system portal. showing fake / wrong contract end date and wanted user to pay for it. worst of all, when their customer service cannot answer your enquiry, they either ignore your multi email or HANG your call. Randomly can have maintenance without notice / inform. sometime even on peak hour / working hour. and they just kept quiet. When they got shit network they blame on the Asus gaming router which provided by them. Strongly suggest to stay away!
Always auto no WiFi no Internet at home.. It is suppose to make our life hassle free from worrying about Internet avaliablity especially at home but it simply cmi and gives constant fear.. it is such a unstable and unreliable company.. I have since terminated it and never regretted this decision.
Bad. No connectivity for 24hours. No notice, no etc. All guessing and waiting. I will want to cancel
I would rate this zero stars if i could. Imagine paying termination fees just because their network service is so rubbish, and moving to another provider. That is how bad it is, and that is what I'm doing tomorrow. The network has been sketchy for the past 2 weeks and i'm absolutely fed up of ViewQwest. They are a shit network provider. Please do not use them.
If there's a zero I would rate this unscrupulous company that. Avoid this company at all cost. Try it n u will know..by the time I hope it's not too late for u to switch company. Customer service horrible. Not customer oriented at all. They would rather lose a long term customer just to feed their own ego. Hope this company won't last long if they don't improve themselves.
Its super duper lousy provider. Very lag and have to pay a huge fee for them to come over your place to have a look at your installation issue or slow wifi, compared to singtel its free. please avoid using this provider.
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