Drops all the time
Using them for a year for home internet. Every 2 days internet just drops for 10-20 minutes. Super unreliable if you're working from home
关于 ViewQwest
数据更新- 网站
- viewqwest.com
- 分类
- 电子与科技
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 42 条评价
- 差评回复率
- 0%（0/183 条）
是 ViewQwest 的所有者？ 免费认领此主页，验证后即可回复客户评价。
ViewQwest靠谱吗？
ViewQwest（viewqwest.com）在 OK.one 的综合评分为 1.5 分（满分 5 分），基于本站收录的 209 条用户评价，属于电子与科技分类，口碑较差。84% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 42 条。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were let down by their experience overall. Customers frequently encountered persistent internet disruptions, extremely slow connection speeds, and unexpected service drops throughout the entire duration of their broadband contract. Many people also experienced billing complications, including unexpected charges, hidden fees, and rigid renewal terms that caused financial frustration. Some reviewers were not happy with the unhelpful customer support and excessively long delays when attempting to get technical assistance for faulty equipment. However, some people mentioned that resolving any problem was nearly impossible due to unresponsive agents and automated responses that provided zero practical solutions.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Customer Service Should Not End the Moment a Customer Terminates
I am deeply disappointed with ViewQwest and the way they have handled my home internet termination. When I signed up for the service, the process was smooth and convenient. Installation was arranged, the equipment was brought to my home, and everything was set up for me. That level of service is clearly possible when a customer is coming on board. However, the moment I wanted to terminate the service, the experience changed completely. I was told that I have to physically bring the modem, power adaptor, and connecting cable down to ViewQwest myself. There appears to be no reasonable pickup option offered, even though the equipment was originally delivered and installed as part of the service. This feels extremely one-sided. The company is able to provide convenience when acquiring a customer, but once the customer wishes to leave, the burden is pushed entirely back onto them. This is not just about returning equipment. I am willing to return what needs to be returned. The issue is the lack of care, flexibility, and customer consideration in the process. For a home internet service, customers may include elderly users, people with children, people with work commitments, people with mobility issues, or simply people who do not have the time to travel down physically just to return equipment that was originally provided as part of an at-home installation service. A basic pickup option, even if chargeable, would be far more reasonable. What made this worse was the conduct of the service staff. The staff I dealt with were unhelpful and dismissive. Despite my repeated requests, I was not given a proper resolution or a reasonable escalation path. I also asked to speak with a supervisor, but this was not handled properly. A company should not only be customer-friendly at the point of sale. The real test of service quality is how you treat customers when something goes wrong, or when they choose to leave. ViewQwest, this termination process needs to be reviewed. Customers should not be made to feel trapped, dismissed, or inconvenienced simply because they are ending a service. I hope ViewQwest takes this seriously and provides a proper response, not just to me, but to all customers.
Misleading signup, no internet after 3 weeks, cancellation process appears designed to trap customers
Signed up 3 weeks ago. Still no internet. Two support tickets, two phone calls, zero resolution. The signup flow shows an "installation date" with a 9am–6pm window. This is not actually your installation date, it's the date they'll email you to begin scheduling. This is not made clear at signup. When my "installation date" passed with no contact, I called and asked to cancel before the process started. Told I might still be liable for early termination per their terms, that the request would be escalated, and I'd hear back in 1–2 business days. No response for a week. Friday: got a call. The agent opened by saying she was calling about my termination request, verified my identity, then immediately pivoted to scheduling installation and informed me I was now liable for early termination fees because the process had begun. The customer portal has no meaningful self-service — only ticket submission with no reliable response times. Read the early termination terms carefully before signing. They appear to apply even when no service has been delivered.
Poor Customer Service and Poor Internet Connectivity
Too many outages and no compensation provided at all. Had 1 outage that lasted close to a week and not even an apology. Poor customer service that could not help me with changing my hardware when it stopped working under warranty. Lastly, when I called to terminate my service, customer service says no need to do anything, just let the contract lapse. They proceeded to charge my credit card for service AFTER the contract. Have to keep chasing for my refund. Absolute nightmare
Dont bother - just use singtel or myrepublic
I've been a ViewQwest customer and recently recontracted, which turned out to be the worst decision I've made as a customer. Connectivity - Frequent dropouts throughout the day. For a provider that markets itself on premium (used to be), high-speed internet, this alone is already a red flag. Customer Loyalty Team - The loyalty staff convinced me to recontract without advising me that I needed to submit a relocation request before recontracting, a basic procedural step that, had it been mentioned, would have saved me weeks of grief. Once the contract was signed, support from their end completely evaporated. They are incentivised to close deals, not to actually help you. Customer Service Team - Every call ends the same way: a ticket gets filed, and that's where it stops. No follow-up, no ownership, no resolution. Each time I called back I had to re-explain my entire situation to a different rep from scratch. Nobody reads the case notes, nobody takes initiative. The support literally ends at "we've raised a ticket." Broken Promises, Zero Accountability - I was promised expedited processing, callback appointments from both staff and a manager, and a 24-hour manager review. Not a single one was honoured. Every update I received was only because I called in and pushed for it myself. If I had waited, I genuinely believe nothing would have moved at all. The result: 13+ days in a billing month paying for a service I could not use, a delayed property handover, and four people at home relying entirely on mobile data. Their response to my compensation request was to deny the bill rebate, and to claim, contrary to what actually happened, that proper advice had been given. If you're considering ViewQwest for the premium experience they advertise, be warned: the moment something goes wrong, you are entirely on your own.
WORST PROVIDER IN SINGAPORE
WORST PROVIDER. BEEN WITH THEM FOR MORE THAN 10 YEARS. RECENTLY THEY MAKE MISTAKE AND TRY TO BURY IT. DO NOT RECOMMEND
Worst customer service
I had an extremely frustrating experience with ViewQwest, and I strongly advise others to think twice before signing up. Their customer service appears to be disconnected from actual service delivery, and they seem neither empowered nor willing to resolve issues. I signed up for OneVoice but was billed twice for activation fees. I contacted customer service multiple times regarding various issues, but none were resolved. Each time I called, I had to repeat my entire situation from scratch. Despite assurances that they would follow up, I never received a single callback or update on the status of my cases. Update (19 March 2026): I was charged twice for OneVoice activation. Customer service claimed they cannot waive the duplicate charge because I submitted the request twice. However, I only did so because I never received the confirmation email the system said would be sent. Additionally, the technician who performed the installation confirmed that only one number was activated, and the duplicate request was not valid. Despite explaining this, customer service refused to waive the duplicate charges. They also could not provide assurance that my broadband service would not be terminated due to non-payment of these disputed charges. Overall, this has been a very disappointing experience — poor accountability, lack of follow-through, and unresolved billing issues. I regret choosing ViewQwest.
Fraud, scam!
Fraud! Scam! Avoid this leech! Their 10gbps plan is 100 times slower than my old StarHub 1gbps plan with 6 year-old routers! On top of that, internet service is always intermittent or non existent. I inputted my credit card details on my account but when they failed to debit due to their system fault, my service was deactivated and I had to pay $80 to restore service, TWICE! Customer service refused to investigate when I pointed out the problem, keep repeating that it is their right to bill me! Never called back when I asked for manager or raised technical issues. When I asked to cancel the service, I was coldly told that I can pay up for the rest of the contract period, and can bring down my router to their office to speed up the process. Damn bad!
Fraud - stay away!
This is fraud - please stay away!!! We are currently initiating investigation and litigation against the provider. We purchased a 10GBPs service for a contract, and from the day 1 internet was disrupted with less than few mbps speed. They have refused to fix the service and have charged us for the full 2 year service in the first 2 months itself despite the internet service being disconnected by their team. The customer service has been highly unresponsive, and terminated the internet post our complaint of lack of internet speed and charged us with a 2 year fees.
Customer service = No service
Customer service = No service Feel like talking to the wall My internet service had been down for 2 weeks after many empty promises of a call back, still no call back from anyone and service still down. Best of all I'm still paying for a "piece of shit" service This service provider do not even deserved a single star !
Out source job to unprofessional…
Out source job to unprofessional technician to help hook up modem or router new or upgrader on residential properties, can't even know how to troubleshoot. Recontract for internet usage on home billing still base on previous billing amount where customer re-sign a lesser plan but they still billing previous amount ,dear customers pls check on your monthly bills whether are your over paying your bills.Customer Service not efficient ,out source answering service to Philippines , customer don't understand their English + specking to fast .
This is probably the worse service provider
This is probably the worse fibre service provider i ever encountered. I was left stranded for 2 weeks without internet connection which I am still paying for it, back-end maintenance done twice (which I dont understand why 2x, does that means the first round was useless?). After maintenance done, no one bother to call me and inform me that the connection is resumed, I have to call myself. I emailed over to complain, no one bother to reply. Now i have to suffer with this bad service for another 2 years.
Ongoing billing issues and serious support failures
This review reflects both past and recent experiences, and unfortunately shows a clear pattern, not an isolated incident. Historical issues: • Billing claimed to be “fully reconciled” despite conflicting termination dates and unresolved discrepancies • Selective responses that ignored repeated questions • Missed callbacks and delays caused by the provider’s failure to return calls • Unclear termination process and unreasonable refund timelines justified by “internal approvals” • Statements implying an IMDA matter was settled, when it was not clearly endorsed or closed Current issues: • Internet outage with no effective support • Tier-1 agents unable to perform basic actions (e.g. modem reset) • Tier-2 escalation marked as priority but no callback • Requests for manager callbacks delayed or not actioned • Being told there was no manager on site during an active outage Overall, this points to poor billing practices, weak escalation handling, and declining customer support quality. Based on repeated experiences over time, I would not recommend this provider.
Very poor billing team
I’ve been disappointed with Viewqwest’s reliability and service. Nearing the end of my contract, they billed me for an entire year in advance without my consent. When I asked them to show me the clause in their Terms & Conditions that justified this, they simply pointed to a vague, unrelated clause instead of providing a clear explanation. This practice feels misleading and unfair, and it has convinced me not to continue with them once my contract ends. Transparency and accountability are essential in customer service, and unfortunately, Viewqwest has fallen short on both.
Poor internet + punitive customer treatment
Disappointed on multiple fronts. The internet quality was consistently poor throughout my 2-year contract. When I ended my service, Viewquest demanded I travel to their inconvenient location to return their equipment or face a (close to) $300 fine. After 2 years of use, the equipment is worn and old - why would a used modem, adaptor, and cable be worth ~ $300? This fine feels punitive, not like fair cost recovery. It's clearly a penalty for not re-signing their service. Poor internet, poor service, and aggressive customer treatment. Would not recommend.
Worst in the commitment..while…
Worst in the commitment..while terminate the service during handover time, the officer said that no charges will be applied..later they send bill and amount auto debited..I raised dispute once invoice receive and without clearing the dispute amount auto debited and no response from team..I didn’t recommend to anyone in Singapore..better find the other one
Billing issues with Viewqwest
Billing issues with Viewqwest -After my contract ended around a year ago, Viewqwest billed me for the broadband service for a year which I had chosen when I signed the contract. I requested to change to a monthly bill, but they said I had to re-contract to do this. -Terminated my service and returned my hardware to Viewqwest on 21 Nov 25. I received an email stating that the termination date is on the same day 21 Nov. I was told they will send me the final invoice within 1-3 working days. However, I have yet to receive the final invoice today (10 Dec 25) almost 3 weeks later. In the meantime, they billed me for OneVoice on 1 Dec 25. I wrote to them saying my service has already been terminated, but they told me to pay the invoice and they will offset with the final invoice. This is ridiculous since the bill is for the period 01/01/2026 - 31/01/2026.
Customer Support that does not provide support
Have a faulty router that customer service kept asking me to check with Linksys even though it is already beyond Linksys’s warranty but still within Viewqwest warranty. Multiple calls and explanations to customer service and they promised updates and replacement but still nothing, leaving me with more than 4 days without internet (at this point). Not to mention the multiple outages I have had this year…
ShitQwest
Internet keeps dropping out over 3 months. Still not fixed. Asked to cancel contract.-refund money paid up front. Viewquest lie & delay. Still no nearer to getting internet that works or a refund.
Poor customer service.
I subscribed to static IP and they give secureNet free for 6 months, when 6 months up, I terminated SecureNet and never expect the termination caused my static IP that I have used for 6 moths suddenly changed. It disrupted my server which is connected to factory production. Please do not subscribe to SecureNet with static IP if you have no intention to continue after the free trial. I have negative balance in my invoice for many months, and they didn't use it to offset the bill until I made noise, and they said they will do it on next invoice. I asked billing dept why? No answer for this. When I want to change my payment mode from annual to monthly, they said I can't base on their terms and conditions. I made a complaint in their community forum, and they suspended my account even though I have presented the factual events. This company is really very bad. Never switch to ViewQwest if not you will regret along the way 100%!
simba.sg
Singtel
MyRepublic
StarHub
M1 Limited
whizcomms.com.sg
Hototools
Alibaba Cloud