ViewQwest（viewqwest.com）在 OK.one 的综合评分为 1.5 分（满分 5 分），基于本站收录的 209 条用户评价，属于电子与科技分类，口碑较差。84% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 42 条。数据最后更新于 2026-10-24。
Most reviewers were let down by their experience overall. Customers frequently encountered persistent internet disruptions, extremely slow connection speeds, and unexpected service drops throughout the entire duration of their broadband contract. Many people also experienced billing complications, including unexpected charges, hidden fees, and rigid renewal terms that caused financial frustration. Some reviewers were not happy with the unhelpful customer support and excessively long delays when attempting to get technical assistance for faulty equipment. However, some people mentioned that resolving any problem was nearly impossible due to unresponsive agents and automated responses that provided zero practical solutions.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。4apr2025. horrible. Submitted termination request in the website, phone call come in and ask why leave and try convince me to stay. i say i dun wan, she offer 1 month free, and i dun wan, she bargain, say give 2 month free. Ape Lanjiao? pasar malam ah ? then when i confirmed that i want to terminate, attitude changes. all the question i ask, she throw to customer service, ask me go call another number. Lmao commision no more ? sound pinoy and hard to understand.
The service very bad. Company should send your guy to attend service customer course. I have yet to sign and there is one guy called Clifford Zhang WA me. He never explained properly and ask customer to go ahead if online plan is better than he provided. Indicated text like, “isn’t it the same?” (Meaning plan is the same) If it is the same, then the difference will be your service, if u want to achieve your KPI/commission. In addition, do I know you? U text omg. It is an irritating to me, who the hell you answered a customer with OMG???
predator beware. got a new card number and did not update it. just nice was overseas and also did not realise wifi was offline till i got back 2 weeks later and hit with $80 reconnection fee. like many others have said here the customer support is non existent
First of all i did pay my bill few days late which i always do it and nothing happen like this before, so they decided to deactivate my broadband and when i called them up, this guy told me that they can waive it off cause it was my first time get suspect, but little did i know from where which i cant take it, i have additional bill in my account without them to update me that they have change the policy or whatever shit! Recently had an issue with them and they insisted me on paying the reactivation fee when already paid the bill. Requested them to check and waive and they still insist on paying and is system bounded they can't do a thing. Their service standard now is so bad! And plus i even upgrand my plan and have two broadband at home but due to this stupid matter when they deactivate my account, i can only use one broadband out of two! Technical site cant solve the problem. They called me from 6pm till 930pm still cant solve the problem. Even try to email them even if i need some extention time to pay my bill, they only get back to me for so long. I would not recommend this broadband company to anyone. They dont even deserve any star at all !
Recently had an issue with them and they insisted me on paying the reactivation fee when already paid the bill. Requested them to check and waive and they still insist on paying and is system bounded they can't do a thing. Their service standard from good in 2018 now is like SH!T.
Internet down for 16 hours (and counting), logged 5 calls, no call back. Been a customer for years and zero service. Never again - do not use them
Impossible to cancel. I've submit a cancellation request via their online management portal, and was informed that they'd contact me. They then called my personal mobile number and tried to convince me to stay, and I said no. Then a month goes by and I get another charge to my card. I send them an email via their residential support address asking what's going on. No reply. I've been charged another time since then, with multiple attempts to get in contact with them via different means (except by phone, since I'd prefer not to endure the wait times). My guess is that this is either extreme incompetence, or they have shady sales/support people who get an incentive if they convince a customer to stay (e.g. a percentage of subsequent revenue or something idk), so after the phone call he marked me down as not having cancelled, so he could get paid. I guess my next step is either sit on their support phone line for a few hours, or to contact the CCCS and my bank.
I haven’t even started the service, but my customer support line experience was, in my view, hot garbage. I needed help with changing the date of my Netlink Trust Activation Date because the invoice that was generated had the wrong date. You first have to wait at least 15 mins 1 Residential > 4 Installation help > to even get on the line with someone. That person cannot help with the issue, they have to transfer you to yet another team. This second person also cannot confirm on the call whether the date can be moved up - mind you we were asking for at least 3 business days from the call. They say their other team needs to handle the request. I leave it at that and hang up. No acknowledgement email - nothing on record showing the email is being processed. I have to call again at the end of the day to follow up - same long drawn out process, same response that the person on the line cannot confirm dates. Only then do I get an ACKNOWLEDGEMENT EMAIL that the request is being looked at. 5 business days pass and STILL NOTHING - not even an indication of when the next earliest date is. I’ve sent multiple email chasers to no avail. Now I’m worried they will mess up the (wrong) date that was stated in the initial invoice.
Weaponised incompetence--they struggled to locate our account because the account itself is still linked to our old address (five years ago) in their system, although we've been receiving monthly bills at the correct, new address. Requested 3rd party authorisation for managing the account, weeks ago, and somehow, it's still pending despite several follow-ups. Mindblowing, really.
My biggest mistake was to sign up with Viewquest. Service is down so much. Never had a single problem with Singtel.
Absolutely abysmal customer service. So called 24/7 customer service is a complete lie. They leave you on hold until you give up. Send an email and no answer. The only way to get their attention is to stop paying your bill.
everytime i always Dc from my game suddenly. always gave me crap excuses and also do MAINTAINCE without warning. they only think that it always on time is the deduction of bill. 70 per month with crappy network is no joke.
The worst ever! Use them at your own risk. From the connection to the customer service, everything is a fail.
The customer service experience is really bad. I wouldn't recommend it at all. They essentially can't solve any problems, always putting you on hold and only delay hoping you won't follow up after. If there are no issues, it's ok. But the problem is the moment you have issues, you realize it is not worth the trouble
Shady promotions! You will end up paying more! DON'T USE THEM
internet is decently fast and customer service is good. however, in the past 1-2 weeks, on a daily basis, the internet would be interrupted and required me to unplug and replug the ethernet cable between modem and router which is increasingly annoying
Very lousy internet connectivity.why this type of company exist. They con people to subscribe to their service.
Poor customer support & technical support.
I was told that i had to pay for a Price increase due to the higher cost of power. fine. I had the option to terminate my datacenter contract, so I did. I migrated out of their DC. Now comes the hard part. According to their OWN rules, i could not terminate on short notice. Now get this. I had to give them 3 months. So i did not contest that anymore and paid for the 3 months which ends on June 30, 2023. Here is where it gets worse, so with several back and forth to coordinate the Access pass and loading bay #, i get the email that contained both the Access Pass and Loading bay #1 for June 11, 2023. I go there with my sons to pack up my heavy servers into large boxes. As we were at the loading bay, we were told by STT Global staff that we could not remove OUR own equipment without Clearance. What?? why should i need clearance to remove my equipment when i have settled my bills with ViewQwest. To make it short, STT Global required us to return our heavy servers back to the rack. And we had to suffer paying the lorry for doing nothing. Oh and it gets worse. Now I ask my Account officer for a date as to when I can get the clearance.. The answer: "they are working on it.." Phone calls to her and her manager are unanswered. A complaint filed with their customer service contact returns with "Case is solved". I have all the email trails with me. And I am of course venting my frustration here. I am also hoping no one else suffer the same fate I had.
共 209 条符合条件的评价
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