Zero star company.
Zero star company.. I m stuck with the contract... Pls help me god.. 2 words to describe viewqwest = extremely bad
关于 ViewQwest
数据更新- 网站
- viewqwest.com
- 分类
- 电子与科技
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 42 条评价
- 差评回复率
- 0%（0/183 条）
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ViewQwest靠谱吗？
ViewQwest（viewqwest.com）在 OK.one 的综合评分为 1.5 分（满分 5 分），基于本站收录的 209 条用户评价，属于电子与科技分类，口碑较差。84% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 42 条。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were let down by their experience overall. Customers frequently encountered persistent internet disruptions, extremely slow connection speeds, and unexpected service drops throughout the entire duration of their broadband contract. Many people also experienced billing complications, including unexpected charges, hidden fees, and rigid renewal terms that caused financial frustration. Some reviewers were not happy with the unhelpful customer support and excessively long delays when attempting to get technical assistance for faulty equipment. However, some people mentioned that resolving any problem was nearly impossible due to unresponsive agents and automated responses that provided zero practical solutions.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
ViewQwest - How can a Singapore origin company be so bad service in Malaysia?
I had been waited for ViewQwest installation for 1 month. The reason they always give is TMNET no reply and need me to call almost every 2 days to follow up. If no call then no action. Call them, they start to tell you 14 working days and start counting the day with you. Does it means you need to wait until the 14 days then only will response. I have made an ordered to installation 2 weeks before CNY, just imagine how long now. They came once but found out the TMNet has no modem but I have clearly informed them I have terminated the previous internet provider and it is a fresh switch over. They said this is TMNet issue because in their system it is not a new installation but we have informed you earlier there is no device left in the home before you come. Really bad service, no response. First time I see a Singapore origin company doing this bad in other country.
Worst ISP ever
Worst ISP Frequent and prolonged downtime, fraudulent charges and exceedingly poor customer service. They do not follow up with connectivity issues and complaints, do not return your calls and continue to demand payment despite completely failing to provide the service standards expected of an internet service provider. These all seem to be recurring complaints that several people on this thread have. ViewQwest and other internet service providers in Singapore are regulated by the Infocomm Media Development Authority of Singapore. All customers who have had a bad experience with ViewQwest or other internet service providers can submit complaints to IMDA by calling 6377 3800 or emailing IMDA at info@ imda.gov.sg. IMDA may not always be aware of various issues that consumers face with ISPs, so we should bring such issues to the attention of IMDA for the benefit of Singapore consumers.
Terrible service and unethical company
Terrible service and unethical company, was lied to multiple of times by staff and had to fork out money because I was told there was no charges for certain services but eventually was charged and they refused to wave the charges. After ending my contract they kept charging me. Bottom line if anything goes wrong you will suffer with ViewQwest.
Very bad customer service & connection!
Very bad customer service & connection ! There is no internet service for 05 days and all they can do is keep pushing and pushing the accountability to the MODEM, NETLINK and so on..Definitely will not be renewing my contract when it's up. TERRIBLE SERVICE!
Beyond Terrible Internet Connectivity - Absolutely no HOPE
Hi, We are using Viewquest corporate internet services and honestly, I do not even wish to put one star for Viewquest. They deserve everything lower than one star!! Their customer service is OK, but the internet connectivity is so terrible. We have ongoing connectivity issue with them for almost 6 months now and it is still not resolved!! Their internet connectivity is beyond words to describe how terrible it is. Honestly, any mobile hotspot connection would be even better.
Questionable business practice
Questionable business practice. Signed up for Viewqwest previously and told the sales staff to remove the Freedom DNS from our package. The staff told us it is free for 3 months and after that it will be cancelled if we don't opt in to continue. So we left it as it is but recently we found out that we had been charged for this Freedom DNS that we never wanted. Called the customer support and they said it can only be cancelled via writing in to Viewqwest, the complete opposite of what we were told by the sales staff. A cautionary note to all potential and existing Viewqwest customers, do check your bills carefully as you might be unknowingly charged for hidden services. Will be looking to terminate our contract once its up, prefer to get a more honest internet provider.
Lousy company provides with super lousy…
Lousy company provides with super lousy service to their customers. Call in for technical assistance and no one going to answer your phone. After answer the call will only said need to send down technician to check. But we all need to work, someone had to take leave and waiting at home. Nor efficiency at all. Definitely will terminate the contract.
Seriously rubbish connection
2 outages weekly for the last 2 months. Unable to reach tech support, line forever busy. No more. Gonna go with the cheapest mofo next. Fugg you ViewQwest.
Just got off the line with the most…
Just got off the line with the most unfriendly and most unprofessional Customer Service guy called Guna... Wished I had seen recent reviews before giving viewquest another try... Hopeless, really hopeless!
BEWARE of Viewqwest cheating tactics
BEWARE of Viewqwest cheating tactics. They offered Freedom DNS for free for 12 months when signing the 2 years contract and even without activating or using this free service, they quietly started charging me additional $10.70 monthly from 13 months onwards. When I realised it after a few months of extra charges, the customer service said it is stated in our contract that we must email to request for termination of this service, else we must pay for it and no refund will be given. I will make sure I terminate Viewqwest service once my contract ends and NEVER will I ever use them again.
Horrible service
Horrible service. They don’t bother to resolve problem and close ticket when the issue not resolved.
Viewqwest is the Lousiest Customer…
Viewqwest is the Lousiest Customer Service Provider Previously they deducted using Manual Transfer, I been calling in to ask for deduction via phone. They change policies without informing me, This month i am out of job and i am on MSF Comcare as i two month no job. I called Viewqwest to request that i will do a manual payment, they say okay but today they deducted all the outstanding despite phone recording. I had never allowed them to deduct via Bank Card, my phone conversation had always been i will called in or i will do Bank Transfer. This kind of services is bad and never uphold promises. I am prompt in payment in the past, just because i lose my job and didnt pay them for two months, they keep deducting my card without my approval. If your network is strong and no downtime, i will suck thumb let you deduct. But within one month, downtime of 3 days and constant internet loss.... you telll me how They are different from my Telco line - Starhub and Zero1 which allows Installment of the outstanding acorss next 6 months.
No choice I have to at least click at 1…
No choice I have to at least click at 1 star to rate and give my review about Viewqwest services. Given a choice and in my opinion, they probably don't even deserve a star. I have been with Viewqwest for at least the past 6 or 7 years. For a start, they are extremely good with almost dedicated bandwidth feeling to me but throughout the following years', things turn southward. Probably due to more and more users getting on board to Viewqwest and they are not increasing their infrastructure setup proportionally to maintain the same service speed that I used to enjoy. Though in my last renewal, I have optioned for a lower fee scheme with the same bandwidth but I do still experience deteriorating internet accessing speed. I bet till this contract ends I would definitely do a switch to another ISP. So long Viewqwest and thank you for not being appreciative of your existing customer.
suka blyat cant f**king play siege
suka blyat cant f**king play siege reeee lan cable commits seppuku kicked from every game DONT F**KING BUY FROM THEM THEIR CUSTOMEER SeRvIcE is trash reeeeeeeeeeeeeeeeeeeeeeeeeee
Tool for payment
They launched new tool to pay for service, which doesn’t work. Basically you just need to add credit card and it supposed to charge automatically, but it doesn’t. So they keep sending emails stating the debt and requesting to add a card to their tool - and they do not even check. It took 4 month for them to understand that tool doesn’t work; and at the end the disconnected internet for me because of the debt. To reactivate I need now to do private transfer to their bank account - and I cannot do it because the bank account they sent to me has mistake. Horrible service
Repetitive Incidents
1. Horrible service lapses for home and business plan. 2. Their agreement did not state start or end date so I cannot terminate on time. 3. Their Account Manager took weeks to reply with useless apology. 4. Their Account Manager shows no interest in my feedback and quickly ended the call. 5. Their support hanged up my call during the long down time. X. After changing to competitor, zero problem.
I have no problem with the internet
I have no problem with the internet. It is quite stable and fast but their service is horrible and they are very unethical. I signed a 2 year contract with them in 2014 and when the contract is about to expire, they did not send any email, sms, letter or call me to ask if i want to renew my contract. Instead, they just charged my credit card for 2 more month with a new and more expensive monthly subscription fees. When i realised that my contract has expired and i told them that i don't intend to continued with ViewQwest, they refused to refund me the 2 monthly subscription fees they illegally charged on my credit card without my permission. As i did not sign any new contract with them, they have no right to charge me. Eventually, i have not choice but to sign another 2 years with them. Now, i am on my fifth year with ViewQwest and my contract will expire next month, so i wrote to ViewQwest informing them i am not going to renew my contract and they told me that i need to return to their office the modem including the yellow fibre optics cable which are both 5 years old!!! What kind of cheapskate company is this?? The other telcos do not do that, they even upgrade you modern when you renew your contract with them and when you contract expired they don't ask you to return your modern back to their office, because it is such a cheap piece of equipment. ViewQwest even warn me if i don't return the modem and cable by the contract expiry date, they will charge me another month of subscription fees even if i have already switch over to another telco. Unlike other telco, the monthly invoice that ViewQwest sends you does not show the date you sign up and the date your contract expires, so subscriber will easily overlooked when their contract expires. Shady business tactic!
Viewqwest is nonsense
Viewqwest is full of nonsense . Don’t sign
Beware of this company
Subscribe since 2018 for their internet and one voice. Their one voice never works, paid for 6 mths and they refused to refund and terminate. Now their internet speed only 70-80mbps when i sign for the plan 1gbps. Their technician cannot resolve on site and say will escalate to upper level. One day later received their email say their decision is final and will not do anything about it! Worst ISP ever in SG
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