Vividstormscreen（vividstormscreen.com）在 OK.one 的综合评分为 3.2 分（满分 5 分），基于本站收录的 32 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：53% 给出 4 星及以上，同时 38% 打了 1 星；商家回复了 93% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
Most reviewers were somewhat happy with their experience overall. Consumers generally find the projector screens to be of exceptionally high quality, praising the crystal-clear picture performance and the extremely quiet motor. Many people also warmly appreciate the helpful customer support team that guides them through installation and ensures everything runs smoothly. However, some reviewers were not happy with unexpected delivery delays and additional shipping costs required for their international orders. Some customers also noted poor communication and a complete lack of response when trying to reach out for customer assistance. A few reviewers also experienced frustrating issues with malfunctioning parts and broken electronic units.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。very good customer service. We really appreciate their help. They gave us good recommendations and gudied us to select the products that we desire to get. all the response were promptly. After we received the products ( screen and projector), we are very satisfied with the products. These products are highly recommended.
I did buy a new screen during the World Championship Football 2026. I've already owned a Vividstorm screen (from 2019), and because I did buy a new projector I've also wanted a new screen. The quality of the screen itself is excellent, with the new projector the image is great. The problem is with the base. The base isn't straight al all. It's pretty tilted. When I extend the screen the left top of the screen was more then 5 cm more to the front then the right. I did try kestone correction, but the image was so distorted then, it was unwachable. I've talked to support about this. They did suggest to place a ring on the inside of the screen to adjust for the base being distorted. This helped to some extend. The screen is now still more forward on the left, but it's less then 2 cm. With a little keystone correction the image got more or less ok. But, I didn't pay for more or less ok. I still believe that the only option is to replace the base, but Vividstorm isn't willing to. I have to say that support was really trying to help out, but when there is an issue that can't be solved remotely, or without replacing, they have reported the issue to the quality control team. Yes, that's helpfull! As it's more or less ok now, I just let it be, but happy about it, I'm not...
I am extremely happy with VIVIDSTORM. Their products are very well made and the quality is exactly what I expected. My screen looks absolutely amazing in my gaming/cinema room and I couldn't be happier with the final result. I previously used one of their ALR screens, which is a great product in itself, but over time I discovered that a different screen material was simply better suited to my personal preferences and my room. This was not a quality issue with the ALR screen. It was purely about finding the screen that worked best for my particular setup. And this is where VIVIDSTORM really impressed me. You might think that once a product has been purchased, getting proper help afterwards can sometimes be difficult. My experience was exactly the opposite. I had contact with two different ladies from their team, and both of them were incredibly helpful. They took the time to listen, answered my questions, gave me advice and genuinely tried to help me find the best solution for my specific situation. I eventually chose their Cinema White screen, and for my gaming/cinema room it turned out to be exactly what I was looking for. The 120-inch screen looks absolutely fantastic and I am extremely happy with the picture and overall quality. What stands out to me most is not only the quality of the product, but the way I was treated as a customer after my purchase. That kind of service is becoming increasingly rare. A fantastic product, excellent build quality and genuinely outstanding after-sales support. VIVIDSTORM absolutely deserves 5 stars from me, and based on my personal experience I would recommend them without hesitation!
I bought my 100-inch S Pro floor rising screen back in 2022. Unfortunately, at the end of August, the screen suddenly stopped working and wouldn't rise anymore. I contacted Chloe via email, and she was incredibly responsible. She worked closely with her manager to find a solution that worked perfectly for both parties. To my surprise, I received my new replacement screen just two days after she confirmed the resolution! I relocated to the UK for work five years ago, and I've experienced a lot of disappointing customer service from major companies here (like David Lloyd and Hillarys Blinds). Unlike those companies, which often lack proper after-sales care, Vividstorm provided an excellent experience. Even though Vividstorm is a Chinese manufacturer with head office in HK, they prove that Asian companies are becoming truly globalized when it comes to world-class customer service. It also proved that why UK's economy is declining......
Outstanding Product and Customer Support Experience I rarely write detailed reviews, but my experience with the 120" VIVIDSTORM DuraPlus Weatherproof Motorized Outdoor Projector Screen has been so positive that it deserves recognition. To be completely honest, I was initially skeptical about making such a significant purchase from a company located halfway around the world. I had concerns about shipping, product quality, communication, and what kind of support I would receive if something went wrong. I'm happy to say that every one of those concerns was completely unfounded. From the moment I placed my order, the experience was exceptional. I was fortunate to purchase during VIVIDSTORM's anniversary sale, which made the value even better. Throughout the entire process, I received regular updates, clear communication, and outstanding customer service. A special thank you goes to Liana and the entire VIVIDSTORM team. Their responsiveness, patience, professionalism, and willingness to answer numerous questions made me feel confident and supported every step of the way. Customer service like this is becoming increasingly rare, and it truly sets this company apart. When the screen arrived, I was impressed by the quality of the packaging. It was extremely well protected, arrived without damage, and reflected the care VIVIDSTORM puts into its products. Installation went smoothly, and even after delivery, the support continued. The team remained readily available to answer questions and assist with minor issues, which demonstrated their commitment to customer satisfaction long after the sale. Most importantly, the screen itself is fantastic. I am using it with a Hisense PX3 Pro projector and a Mackie Thump 215 outdoor wireless speaker, and the combination has exceeded my expectations. The picture quality is excellent, the motorized operation is smooth and reliable, and the overall build quality feels robust and durable. Living in Texas, where wind is almost always a factor, I was particularly interested in how the screen would perform outdoors. The DuraPlus screen has handled our conditions remarkably well, providing a stable and enjoyable viewing experience even when there is a constant breeze. Overall, this has been one of the best purchasing experiences I've had in years. From ordering and communication to shipping, installation, product quality, and after-sales support, VIVIDSTORM delivered on every promise. If you're considering an outdoor projection screen and are on the fence like I was, I can confidently say that VIVIDSTORM has earned my trust and my recommendation. Highly recommended.
Great product so far, works as intended, pretty cool technology and I like it much more than a tv. Using the projector and screen feels much better on my eyes
Any claims that there is no support is an absolute lie - do not trust those reviews. I heavily researched projection screens and Vividstorm showed up in many reviews. When I purchased my screen, I got an email asking me questions to help me ensure I was getting the right screen for my home. We went back and forth and few times and agreed with them that I needed an ALR screen. I would have had the wrong screen for years. Who does that??? Then, once I installed it, I had questions and again had email support, and as much as I needed. When I had more questions, I was given a Whats App number and we were chatting in real time! Again, I've not gotten that level of support on any product anywhere in my 56 years. I got a 120" ALR slimline motorized tension obsidian long throw screen, ceiling mounted. I couldn't be happier.
Such a horrible company. One of the shadiest companies out there. It has been close to a year and they have resolved any of my issues.
Hi Aaron， We’re sorry to hear about your experience. We have checked our records, but we’re unable to locate an order placed directly through the VIVIDSTORM official website under the information available from this review. It appears the product may have been purchased through a third-party dealer or reseller. We would still like to understand what happened and see how we can assist. Please contact us with your dealer/reseller name, order number, and the details of the issue so our team can review the case. If your concern relates specifically to the purchase, delivery, or service provided by the dealer, we would also recommend contacting the dealer directly, as we do not have access to their order or transaction records. Thank you. VIVIDSTORM Team
I love my screen! It arrived extremely well packaged and on time. Everything worked straight away. I did get a little confused with the height adjustment and bluetooth power off function but the customer support was very helpful and answered quickly to get this solved. Thank you Vividstorm!
Hi David, Thank you for the wonderful feedback! We’re so glad to hear that your screen arrived safely and that you’re happy with the overall experience. It’s also great to know our support team was able to help you quickly with the height adjustment and power-off setup. Thank you again for choosing VIVIDSTORM, and we hope you enjoy many great movie nights with your screen! Best regards VIVIDSTORM Team
I contacted VividStorm do to an issue that occurred after having my screen for about 4 years. VividStorm analyzed my videos and sent me the parts I needed to fix my issues. I was a little intimidated on replacing the parts but the tech videos they sent me guided me through the process. They were very responsive to all my inquiries. The replacement part made my screen have new features that allows me to use the screen with my smart home system. Thank you VividStorm for helping me correct my issues.
Hi Drew， Thank you for sharing your experience! We’re glad our support team could help get your screen working properly again and guide you through the repair. Best regards VIVIDSTORM Team
Well what can I NOT say. This company has made me feel like part of their family! I ordered a 120" ALR long throw screen, they warned me about Laser speckle with my projector and offered to send a sample (which I ignored, my stupid mistake). Anyway, the screen came as quickly as it could coming from China to the UK. It was delivered, packaged amazingly. The screen setup was quick, it is of very high quality, the motor is quiet! I can use my phone to set maximum height etc and raise and lower it if the remote isn't to hand! Amazing! But I should of got the UST screen and bought a UST projector instead then I wouldn't be worried about laser speckle! Do NOT ignore Vividstormscreen customer service! They are knowledgeable, polite and reply quickly (time zones taken into account!) I ordered a second, smaller screen for a second room which is close to delivery and I shall leave another glowing review for that as well I have no doubt!
Dear Nigel, Thank you so much for taking the time to share such a wonderful and detailed review. We are truly delighted to hear that you are pleased with the screen quality, secure packaging, quiet motor, app control, and the support you received from our team. We always try to provide honest compatibility advice, especially regarding laser speckle, so your trust and understanding mean a great deal to us. It makes us very happy to know that you felt like part of the VIVIDSTORM family throughout your experience. We are also grateful that you chose to order a second screen, and we hope you will be just as satisfied with it once it arrives. Thank you again for choosing VIVIDSTORM and for your kind recommendation. We truly appreciate your support. Warm regards, VIVIDSTORM Team
Vividstorm S pro. Product is amazingly good! I had concerns about the customer service because of some reviews I’ve read. I’ve been in touch with the support of vividstorm.eu and vividstorm.com. I had to cancel an order, the refund was instantaneous, and the help I got from the support for a setting problem on my screen was fast and precise. Nothing to complain about so far
Hi Philippe, Thank you so much for sharing your experience! We’re delighted to hear that you’re happy with your VIVIDSTORM S PRO and that our support teams were able to assist you quickly with both the refund and screen settings. Your trust and positive feedback mean a great deal to us. We’ll continue working hard to provide reliable products and responsive customer service. Thank you again for choosing VIVIDSTORM! VIVIDSTORM Team
I looked at several projector screen suppliers before buying and decided to go with Vividstorm because they offered substantial discounts and free delivery. I was a little hesitant about ordering from China while living in the UK, but as soon as I placed my order, I was contacted by a customer service representative who checked that my projector was compatible with the screen. That immediately gave me confidence that they genuinely cared about getting the order right. The estimated delivery time was 25 days, which seemed perfectly reasonable considering how far it had to travel. To my surprise, it arrived in less than a week. The screen was extremely well packaged, and everything arrived in perfect condition. When I set it up, I needed to adjust the upper screen limit because my ceiling is lower than the screen's maximum height. I spent about an hour trying to do this without success and became convinced I had received a faulty screen. I contacted customer support that evening, but as their office was closed, I received a reply the following morning. Eliza, who had also helped me after I placed my order, could not have been more helpful. After a few emails back and forth, we identified the problem and got everything working perfectly. I'm absolutely delighted with the screen, and the customer service was outstanding from start to finish. It's refreshing to deal with a company that genuinely cares about its customers, and I would have no hesitation in recommending Vividstorm to anyone looking for a high-quality projector screen.
Hi Steven, Thank you so much for taking the time to share such a detailed review! We’re delighted to hear that your screen arrived much earlier than expected, was securely packaged, and is now working perfectly. We’re also very happy that Eliza was able to help you resolve the upper-limit setting issue quickly and provide the support you needed. Your trust and recommendation mean a great deal to our entire team. Thank you again for choosing VIVIDSTORM, and we hope you enjoy many wonderful movie nights with your new screen! VIVIDSTORM Team
I am very happy with the 120” VIVIDSTORM White Cinema Slimline Motorized Tension Projector Screen that I purchased to use with my XGIMI Titan Noir Max Projector. My order included an extended drop to better suit my requirements, and the customization fee was very reasonable. Delivery to my address occurred faster than expected and it arrived well packaged. The installation was easily accomplished within an hour’s time. The best part of my experience has been the absolutely prompt and dedicated customer support. Any and every question that I had was addressed promptly and satisfactorily. Thank you VIVIDSTORM!
Hi Ron, Thank you so much for sharing your experience! We’re delighted to hear that your customized 120” White Cinema Slimline screen works well with your XGIMI Titan Noir Max projector, arrived earlier than expected, and was easy to install. We’re especially pleased that our team was able to answer all your questions promptly and provide the support you needed. Your kind words mean a great deal to us. Thank you again for choosing VIVIDSTORM, and we hope you enjoy many amazing big-screen experiences! VIVIDSTORM Team
I've bought their 120" ALR screen long time ago and i rememeber that day because i was blown away from the quality! A few month ago i needed their service for after a user error. and i was skeptical because alot of time has passed since the purchase! I was very very happy with their service. They have reached out for me in a way that no company would and were very responsive. I will buy from them again for sure. Thank you VIVIDSTORM team. You are awesome!
Hi Hanan, Thank you so much for your wonderful review and for being a long-time VIVIDSTORM customer! We’re delighted to hear that you were impressed with the quality of your 120" ALR screen and that our team was able to assist you even long after your purchase. Providing reliable after-sales support is very important to us, no matter how much time has passed. Your trust and kind words mean a great deal to our entire team. We truly appreciate your support and look forward to serving you again in the future! VIVIDSTORM Team
Limited Edition - The Dune fully concealed Premium Console is gorgeous and the support provided by VividStorm team is excellent and i always get the prompt response from the team. I highly appreciated the team's guidance during the installation and assembly. Whether it is a day or night i always get the support. I'm fully satisfied with the support and the Dune console. It's a gorgeous piece.
Hi Konar, Thank you so much for your wonderful review! We’re delighted to hear that you are fully satisfied with your Limited Edition DUNE Premium Console and that our team was able to support you throughout the installation and assembly process. Your kind words about both the product and our service mean a great deal to us. We truly appreciate your trust and support, and we hope you enjoy your beautiful DUNE console for many years to come! Thank you again for choosing VIVIDSTORM! VIVIDSTORM Team
I ORDERED THE SCREEN AND IT WAS DELIVERED EXACTLY WHEN THEY SAID THEY WOULD, THE SELLERS WERE POLITE AND IMMEDIATELY ADDRESSED Any QUERY I HAD, AFTER I INSTALLED THE SCREEN, IT WAS A TOTAL GAME CHANGER, THE PICTURE WAS CRISP THE PROJECTOR SCREEN WAS SUPER SILENT AND SMOOTH AND ALL WORKED WELL TO PERFECTION. THANKS FOR THE SUPPORT
Hi coni, Thank you so much for your wonderful feedback! We are truly happy to hear that your order arrived on time and that our team was able to support you promptly throughout the process. Your kind words mean a lot to our team. We truly appreciate your support and wish you many great movie nights ahead! Best regards, VIVIDSTORM Team
I simply can’t stand companies that don’t reply to customer emails. I’ve reached out multiple times and received no response. Customer support is extremely poor, and I cannot recommend buying from them.
Hi Poulpy, We’re sorry to hear about your experience. However, we were unable to locate any order under your name or review information. Please contact us again with your order number or the email address used for your purchase, and our team will check this immediately and assist you as soon as possible. Thank you. VIVIDSTORM Team
Screen defect and zero customer support I purchased a Vividstorm ALR 120” screen and after only 6 weeks of use, bubbles started appearing on the surface. This is clearly a manufacturing defect. When I contacted them to claim warranty, they offered no solution whatsoever and took no responsibility. For a premium product at this price, both the build quality and the customer service are completely unacceptable. Avoid this brand.
Dear customer, We are sorry to hear about your experience. However, after checking our system, we were unable to find any order record or previous support case matching the information provided in this review. To help us verify your purchase and investigate the issue properly, could you please provide your order number, purchase platform, and the email address used for the order? Once we confirm the order details, our support team will review the case carefully and provide the appropriate assistance according to our warranty policy. We take product quality and customer support seriously, and we would like the opportunity to look into this matter further. Best regards, VIVIDSTORM Team
I placed an order from Switzerland for a projector and a screen. Before the goods were dispatched, Vividstormscreen informed me by email that customs duties amounted to 20%. I then asked to cancel the order and receive a refund. Vividstormscreen had no problem with this and immediately refunded my purchase without charging any cancellation fees.
Hi Denis, Thank you for sharing your experience. We’re glad we could promptly accommodate your request At VIVIDSTORM, we always strive to ensure transparent communication regarding customs duties and any additional costs before dispatch. Your feedback helps us continue improving our service and making the purchase process as smooth as possible for all our customers worldwide. We appreciate your understanding and hope to have the opportunity to serve you in the future. Best regards, VIVIDSTORM Team
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