我的设备安装不正确
我的设备没有安装好，我的家也有损坏。那个需要修复
Vivint 回复2026-08-05
Hi Shauntez, thank you for bringing this to our attention. We'd like to learn more about what happened. Please reach out to us at [email protected].
关于 Vivint
数据更新- 网站
- vivint.com
- 分类
- 家庭服务
- 所在地
- United States · Provo, UT
- 状态
- 待认证
- 近 12 个月
- 276 条评价
- 差评回复率
- 55%（44/80 条）
是 Vivint 的所有者？ 免费认领此主页，验证后即可回复客户评价。
Vivint靠谱吗？
Vivint（vivint.com）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 276 条用户评价，属于家庭服务分类，口碑一般。评价两极分化：65% 给出 4 星及以上，同时 25% 打了 1 星；商家回复了 55% 的差评。数据最后更新于 2026-08-10。
用户怎么说
销售人员和安装人员都非常…
销售人员和安装人员非常专业和友好，当天就安装好了
Vivint 回复2026-08-06
We're so pleased to hear that our team was professional and friendly, and that your installation was completed so quickly! Thank you for sharing your positive experience.
两个扎克真是太棒了
销售团队扎克非常棒。灌输技术扎克超越了我在景观方面遇到的问题。他确保一切都很完美并且按照我想要的方式进行。
Vivint 回复2026-08-06
We're so happy to hear that our team provided such a positive experience! It's wonderful to know that everything was made perfect for you.
我已经打了大约 5 次电话，询问我的…
我已经就我的传感器问题打了大约 5 次电话，仍然没有人来修理它们，系统也过时了
Vivint 回复2026-08-05
We're sorry to hear you've had trouble with your system. Please email us at [email protected] so we can investigate further.
很高兴
布莱恩非常彻底，完美地解释了一切。
Vivint 回复2026-08-06
We're so glad to hear that everything was explained clearly and thoroughly for you. Thank you for sharing your positive experience!
一定很好，很棒的员工是…
一定很好，很棒的工作人员很棒，他做得很棒，我会考虑其他人也获得这个程序
Vivint 回复2026-08-05
Thank you for your wonderful 5-star review! We are so glad to hear that our staff provided such an awesome experience. We truly appreciate your recommendation.
工作快速的专业人士……
感谢你们，专业人士工作迅速并完成工作。
Vivint 回复2026-08-05
We're so happy to hear that our team was professional and efficient in getting the job done for you. Thank you for sharing your positive feedback!
拯救自己的悲伤和沮丧
他们没有指出一些小字。 就像锁定的合同一样。 我的系统在一个月后就出现了问题。总是显示电池电量低，但很难找到技术人员，当他们来时我就被充电了。 取消并不是一件容易的事。 为了你自己，不要使用 Vivint。
Vivint 回复2026-08-05
We're sorry to hear about your experience. We'd like the opportunity to look into this and help. Please email us at [email protected].
整个安装过程...
整个安装过程非常顺利，技术人员也非常乐于助人。
Vivint 回复2026-08-06
We're so happy to hear that your installation was smooth and that our technicians were helpful. Thank you for sharing your positive experience!
愿意与您合作，竭尽全力……
愿意尽最大努力与您合作，如果可以的话我会给 10 颗星
Vivint 回复2026-08-06
We are so happy to hear this! We always strive to work with our customers. Thank you for your kind words.
感谢您的轻松沟通和...
感谢您轻松的沟通和完美的服务。
Vivint 回复2026-08-05
We're so glad to hear that you had such a positive experience with our service and communication. Thank you for your kind words!
Vivint 是货真价实的
Vivint 回复2026-08-05
We are so glad to hear you are enjoying our services! We appreciate you taking the time to share your positive experience with us.
永远无法更新...的温度
永远无法更新应用程序上的温度。总是失败。
Vivint 回复2026-08-05
That's not the experience we want you to have. Please reach out to [email protected] so we can take a closer look.
在我们的身上开了一个两英尺宽的洞……
在我们的纹理天花板上开了一个两英尺宽的洞。 没有理由去那个地方。
Vivint 回复2026-08-05
Hi William, we're sorry to hear about your experience. We'd like the opportunity to look into this and help. Please email us at [email protected].
需要工作
相机的质量很棒，我们真的很喜欢它们。智能门锁是垃圾，无法使用和/或锁住我们的前门。烟雾探测器的电池没电了，安装后一天就坏了，所以我们把它断开了，因为我们家里已经有一个了（我们告诉销售代表我们一开始就不需要它，但他坚持要这样做）。由于烟雾探测器和门锁已断开，整个安全系统的控制面板开始发出警报。值得庆幸的是，我丈夫想出了如何从控制面板错误中删除设备，这样它就不会再出现了。最后，当我们告诉一位 23 岁的销售代表我们正在考虑取消订单时，他对我们大发雷霆（请注意，我们仍处于 14 天的试用期）。来到家里设置系统的技术人员也做到了。他们没有引导我们完成整个过程，在我们昂贵的木门上为传感器钻孔，也没有询问在哪里插入东西，只是在最方便的地方插入。现在我的床边已经插了上百万个设备来安装这些相机。不用说，我们对 Vivint 在他们的服务中提供的治疗不满意。
Vivint 回复2026-08-05
We're sorry to hear you've had trouble with your system. Please email us at [email protected] so we can investigate further.
很棒的技术员
很棒的技术人员。当我处于不同的状态时，他向我解释了该系统并帮助我在手机上安装了该应用程序。
Vivint 回复2026-08-05
We're so glad to hear about your positive experience with our technician! It's wonderful that they were able to clearly explain the system and assist you with the app installation, even from a distance. We appreciate you sharing your feedback.
绝对可怕！
绝对可怕！不要相信他们！这是一个骗局
Vivint 回复2026-08-05
That's not the experience we want you to have, Nicole. Please reach out to [email protected] so we can take a closer look.
8月4日
2026年8月4日，两台摄像机离线。我重新启动面板并重新启动 rooter。支持无济于事，我问了与人工智能相同的问题。我无法在阁楼上使用两台摄像机。我无法接触到一台摄像机，因为我很难越过客厅的高天花板。为什么他们不能从他们的位置重新启动我的摄像机？与支持人员聊天是浪费时间。
Vivint 回复2026-08-05
Hi India, we're sorry to hear about your experience. We'd like the opportunity to look into this and help. Please email us at [email protected].
从销售到安装的每个人......
从销售到安装的每个人都非常专业且知识渊博！
Vivint 回复2026-08-05
We are so happy to hear that your experience, from sales to installation, was so positive. Thank you for sharing your kind words!
强效剂
很棒的服务
Vivint 回复2026-08-05
We love hearing success stories like this. Thanks for choosing Vivint and for sharing your feedback.