技术很友好，花了一些时间……
技术人员很友好，并花时间解释了系统的使用。
Vivint 回复2026-08-05
We're so glad to hear that our technician provided such a positive and informative experience. Thank you for taking the time to share your 5-star review!
关于 Vivint
数据更新- 网站
- vivint.com
- 分类
- 家庭服务
- 所在地
- United States · Provo, UT
- 状态
- 待认证
- 近 12 个月
- 276 条评价
- 差评回复率
- 55%（44/80 条）
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Vivint靠谱吗？
Vivint（vivint.com）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 276 条用户评价，属于家庭服务分类，口碑一般。评价两极分化：65% 给出 4 星及以上，同时 25% 打了 1 星；商家回复了 55% 的差评。数据最后更新于 2026-08-10。
用户怎么说
一切都是令人惊叹的镜头，而且……
一切都是令人惊叹的镜头和录音更改等
Vivint 回复2026-08-05
This makes our day! Thank you for your review and for trusting Vivint to help protect your home.
5/5 - 谢谢！
技术太棒了！他对我和我的朋友都很好，而且安装又快又简单！
Vivint 回复2026-08-06
We're so happy to hear that your installation was quick and easy, and that you had such a positive experience with our technician! Thank you for sharing your feedback.
有史以来最糟糕的安全系统服务
有史以来最糟糕的安全系统服务。如果允许的话，我会给他们零。不惜一切代价远离他们。隐藏费用，他们谎称免费将我们的系统搬到新房子。取消过程极其困难。不推荐！
Vivint 回复2026-08-05
That's not the experience we want you to have, Mackenzie. Please reach out to [email protected] so we can take a closer look.
整体很棒！
总体来说很棒。优质的产品和优质的服务
Vivint 回复2026-08-06
We're so glad to hear you had such a positive experience with both our product and our service. Thank you for your wonderful feedback!
我不推荐维文特
我不推荐维文特。该系统非常慢，当我尝试查找视频录制时，加载或下载需要很长时间。对于你所付出的代价来说，这根本不值得。 我已经使用这个系统很多年了，但问题却接连不断。当它卖给我时，他们听起来好像这是最好的选择，但老实说我很后悔买了它。我已经为这个安全摄像头系统支付了数千美元，但根据我的经验，它还没有交付。 真正让我沮丧的是，我花了几百美元为我的房产的不同区域购买了其他相机，而那些更便宜的相机比 Vivint 工作得更好——更快、更可靠、更少麻烦。 根据我的经验，Vivint 价格过高，不值这个钱。我建议远离。
Vivint 回复2026-08-06
We understand how frustrating it can be when system performance and overall value don't align with what you're looking for. We appreciate you taking the time to share your concerns and would welcome the opportunity to review them further. Please email us at [email protected] with your account information so we can take a closer look.
安装
安装师傅很棒！
Vivint 回复2026-08-06
Thank you for the 4-star rating! We appreciate you leaving us a review.
未经我允许就拉走了我的信用
未经我的许可就取消了我的信用，我为我的单位预付了全额费用。 对此一点也不高兴！！ 还在等待我的平板电脑底座，这是安装后第二天承诺的。 已经两个多星期了，当我询问时，我得到了基本的、没有信息的答复。
Vivint 回复2026-08-06
We understand how concerning it can be when there are questions regarding account setup, financing, and follow-up on promised equipment. We appreciate you taking the time to share your concerns and would welcome the opportunity to review them further. Please email us at [email protected] with your account information so we can take a closer look.
专业精神
该系统及其工作原理的专业性、信息和解释受到了高度赞赏。菲利克斯和法拉兹（？） 合作得很好！
Vivint 回复2026-08-05
This makes our day! Thank you for your review and for trusting Vivint to help protect your home.
门铃摄像头和恒温器太糟糕了
门铃摄像头太糟糕了...不如Ring，即使在低灵敏度设置下也会出现许多误报，铃声也不起作用。 恒温器完全是垃圾。 完全失败，无法通过App或手动控制温度！ 预定的技术人员预约时间为上午 8 点至中午 12 点，但没有人出现。
Vivint 回复2026-08-05
We appreciate your feedback. We'd welcome the opportunity to discuss your concerns directly. Please contact us at [email protected].
我想要一份合同副本
我想要一份合同副本！有关如何使用或编程该系统的说明1
Vivint 回复2026-08-06
We understand how important it is to have access to your account documents and clear instructions on how to use your equipment. Please email us at [email protected] with your account information so we can take a closer look and assist further.
Vivant 家庭报警系统
更好的服务
Vivint 回复2026-08-06
Thank you for the 4-star rating! We appreciate you leaving us a review.
技术人员和技术支持人员对其系统的工作原理知之甚少……
Vivint 集线器面板每天都会与 Vivint 断开连接。安装技术人员不太了解事物的工作原理。归咎于面板坏了，而事实上，没有互联网/无线网络服务才是问题所在。当致电技术支持时，被告知同样的事情，“缺少 wifi 服务只会影响相机的实时取景，而不影响服务”。在我安装了 AT&T 互联网后，将 Vivint 集线器面板连接到 wifi .... 没有更多问题，也没有更多断开连接的情况发生。
Vivint 回复2026-08-06
We appreciate you taking the time to share your concerns regarding your installation and support experience. We'd welcome the opportunity to review your concerns further. Please email us at [email protected] with your account information so we can take a closer look.
试图取消我正在逃跑……
试图取消我正在四处奔波
Vivint 回复2026-08-06
We understand how important clear communication and efficient support are when making changes to your account. We'd welcome the opportunity to review your concerns further. Please email us at [email protected] with your account information so we can take a closer look.
他们给你明确的指示……
他们给你明确的指示，告诉你取消的步骤，你打电话，然后让你原地踏步，直到你发出威胁。客户服务很荒谬，很高兴我在买家悔恨期内取消了。
Vivint 回复2026-08-06
We understand how frustrating it can be when you're seeking to make changes to your account and encounter difficulties along the way. We appreciate you taking the time to share your perspective and would welcome the opportunity to review your concerns further. Please email us at [email protected] with your account information so we can take a closer look.
Vivint 不是一家适合做生意的公司
该设备不断断开与互联网的连接，导致系统无法运行。我已经多次致电他们的技术支持来解决这个问题，而且这种情况不断发生。他们已经能够使其重新启动并运行，但安全系统的价值很大程度上取决于其可靠性。如果我期望系统随时断开其互联网连接，那么它并没有提供任何实际的安全性。有一次情况非常糟糕，我打电话给 Vivint，要求他们取消我的合同，销售代表告诉我我可以随时这样做。他没有提到的是，该设备是通过第三方提供资金的，如果我取消，我将立即承担所有设备的全价。我上个月发行了一张新的借记卡，但在 1 日起草时我的付款没有完成。我收到了一封来自 Bread 的电子邮件，通知我这一点，所以我打开了应用程序并更新了我的付款方式，认为这可以解决延迟付款的问题。由于Bread是第三方，他们没有收到更新的信息，因此没有按时收到付款，所以我被收取了滞纳金。 Vivint 是一家不可靠的公司，他们雇佣了不诚实的销售人员。不要给他们你的钱。
Vivint 回复2026-08-06
We're sorry to hear about your experience and understand how frustrating it can be when equipment reliability, billing, and account concerns do not meet expectations. We appreciate you taking the time to share your perspective and would welcome the opportunity to review your concerns further. Please email us at [email protected] with your account information so we can take a closer look.
与销售人员的良好经验......
与销售人员和安装人员的合作经验也很好。
Vivint 回复2026-08-06
We're so happy to hear that you had such a positive experience with our sales representative and installation technicians. Thank you for sharing your satisfaction!
设置过程既简单又快速，爱…
设置过程简单快捷，喜欢我们的 Vivint 安全系统！
Vivint 回复2026-08-06
We're so happy to hear that your setup process was easy and fast! It's wonderful to know you love your security system.
售货员人很好
销售人员非常好。安装过程虽然有点坎坷，但最终还是成功了。他们反应非常灵敏。
Vivint 回复2026-08-06
We're so glad our salesperson was helpful and that the installation was resolved. We appreciate you highlighting our responsiveness!
摄像机无法在该区域拍摄…
摄像机无法拍摄我们需要的区域。 是的，他们已经重新定位，但仍然没有运气。
Vivint 回复2026-08-06
We understand how frustrating it can be when your system isn't providing the coverage you expect. We appreciate you taking the time to share your concerns and would welcome the opportunity to review them further. Please email us at [email protected] with your account information so we can take a closer look.