Weight Watchers

So far great experience!!

Happy but a little lost

I like WW but I feel I’m not using the app as I should. That’s on me. There is alot offered with the program I just am not an app person so it will take some getting used to.

My CareTeam is Great!

My CareTeam has been very helpul, supportive, and communicative. They are making this whole experience so positive for me, and I really appreciate that.

Overall experience is good

The Care Team is very responsive and provides timely and informative information, answering all questions. The mail pharmacy service using the US Postal Service has a considerable delay from date of order by care team to date of delivery/receipt (8 days in my case). One apparently has to use the WW App to take advantage of most of the information. The price of the medication goes up over time with dosage increase and this should be made totally clear right from the beginning.

Tracking my meals is difficult unless I eat fast food

Tracking my meals is difficult bc all you offer is branded packed foods with high carbs, fats and salt. Ex: cottage cheese it goes to every low cost chemical brand. There are better options. If I input sourdough toast and I get some random fast food breakfast special. Basically all the breakfast options are fast food. I do not eat fast food and it is an insult to every overweight person to suggest we sit around with greasy fingers! We have all tried every damn clean diet and are still frustrated. Why can't you just list RED LEAF LETTUCE? Not Sally's bar lettuce with 33,000 units of sodium. WORK WITH US HERE. If I input mushroom morning drink, I get one. There are multiple drinks. Research them and put them on the list AND LIST INGREDIENTS with pros and cons! You are an app run by AI for goodness sakes! Fill the menu!! I'm going to continue bc I can use you for what I want but I would not recommend you. Get you your AI meal prep on with useful info or go home.

Courteous, prompt, and thorough

I am very pleased with the courteous and prompt responses by my Care team. I am also impressed with the thoroughness on my current validating health prior to proceeding with a refill.

New me

My experience has been well I don't eat the best but my portions I've definitely going down after taking the weight loss medicine it's at a nice Pace you don't feel stressed about losing weight it's a great program

The app and online account is difficult…

The app and online account is difficult to navigate. I can’t find where it tells me which plan I’m paying for. Once I click on the Med+ section it gets stuck with just medication information with no way back to the main page.

I like the doctor

I am pleased with my interactions and…

I am pleased with my interactions and quick responses with the Doctor and the team members.

Great resources and constant support

I find the workshops very engaging and informative. The sessions with the nutritionist have been helpful as well. The folks that work on the med+ team are very responsive.

Just returning to WW after being away…

Just returning to WW after being away for several years. My needs have changed dramatically with age and I'm pleasantly surprised by the ease of use and services offered through WW. Looking forward to being partners again with WW.

Disappointing cancellation and billing…

Disappointing cancellation and billing experience I signed up for a WeightWatchers promotional membership and later attempted to cancel. During the cancellation process, I specifically remember selecting the option to be notified when my promotional commitment was ending. I relied on that notification to remind me to cancel before standard billing began. I never received it and was subsequently charged $23.71. Customer service told me their system did not show that I had selected the notification option, so they refused my refund request. I understand the membership terms, but if a customer uses a cancellation feature and relies on a notification that is never received, I believe the company should take some responsibility rather than placing the entire burden on the customer. What was particularly troubling was the representative telling me they had reviewed my profile and could see how much I had engaged with the program. I found this unnecessarily invasive during a simple billing dispute. I was then told my account and request had been reviewed by an escalation agent, who also denied the refund. Even more frustrating, the representative initially offered a prorated refund of the $23.71 charge only if I accepted a new $10/month membership. I was contacting them because I wanted to cancel, not purchase another membership. I have now canceled. The $23.71 itself is not the only issue—the bigger issue is that I attempted to cancel, relied on a notification feature provided during the cancellation process, never received the notification, and was ultimately told that because their system did not record my selection, the problem was entirely mine. I would strongly recommend that anyone signing up carefully document the cancellation process and take screenshots of all notifications and renewal terms.

Love the in person meetings

Love the in person meetings. Great coaches and participants. Increased motivation and success.

I always learn something in workshops

Workshops.

The few workshops I have listened to just read straight from their note cards. Don't really feel like they are experts. When you talk strength training don't tell me I need to do it. Let's gear it toward different age groups and demonstrate. Workshops to me seem useless for me. Nothing new same as every other diet plan. I would not pay extra for them. They did not draw me in to listen to more. Weigh in was okay.

Our Friday 10:30 coach (Becky) is both…

Our Friday 10:30 coach (Becky) is both fun and knowledgeable.

Better than ever

Probably tried weight watchers 10 times in the past twenty years and it's better then ever. So easy to track. Love the diverse online workshops. Love the zero points. Everything is great so far.

I enjoy the online workshops

I'm losing weight finally!