Windone

Very respectful and great after service…

Very respectful and great after service and customer service as well my bike got the rare wheel broken and they replaced for me on time with the warranty Thanks again

Windone is a very professional company…

Windone is a very professional company and wants to make sure you have a exceptional customer support experience. Just keep your purchase info and be sure to put the warranty in place after you buy it do its smooth sailing. They are there to make sure you have a quality bike. The bikes are very good as compared to others in forms of value and capability. We have two and looking to buy their newest model when it cones out to US market. BOTTOM LINE Windone is a TRUSTWORTHY BRAND- tell them DUTCH sent you!!!

They were great at keeping me updated…

They were great at keeping me updated and assured on my order!

Daniel Winchester美国 · 写过 1 条评价 · 体验于 2026-08-19 · 发表于 2026-09-28

Once I figured out how to call

Once I figured out how to call, the rep assisted me in finding what I needed and the delivery was quick and the price was reasonable. My biggest wish is that all parts would be listed on your website to make it easier. But the part (display) works perfectly and the bike is up and running again. Thanks!

Tarrisa Perkins美国 · 写过 2 条评价 · 体验于 2026-09-26 · 发表于 2026-09-26

Purchased to ride with the grandkids.

Purchased to ride with the grandkids.. arrived quickly but battery didn't work.. contacted support and within 24 hours a new battery was on the way!! Now.. is it fun.. heck yes!!! This bike is quick and fun (and we own gas dirt bikes)! If you are thinking it over.. just get it.. you won't be disappointed!

★★★★★

★★★★★ I can’t say enough good things about my experience with Windone, and especially with Claire and the customer service she provided. We had an issue with my kids’ electric dirt bike, and Claire was absolutely fantastic from start to finish. She was responsive, professional, and genuinely cared about getting the problem resolved. She sent us the replacement part we needed, and once it arrived, I installed it right away. It was completely plug-and-play, fixed the issue immediately, and the bike is back up and running perfectly. What impressed me most was the level of follow-through. Great customer service isn’t just about selling a product—it’s about standing behind it when something goes wrong. Claire and Windone did exactly that. My kids are thrilled to have their bike back, and I’m extremely appreciative of how Claire handled everything. Five stars for Claire and the Windone team. Highly recommended!

Jimmy Bishop加拿大 · 写过 1 条评价 · 体验于 2026-09-25 · 发表于 2026-09-25

Dealing with Chole

Dealing with Chole. Prompt reply with information. Simple instructions for the issue.

Windone support

The person(Claire) who I was talking with via email and was helping me with my bike was wonderful! she delivered very useful information and was great to talk with!

Hashir Khan加拿大 · 写过 1 条评价 · 体验于 2026-07-14 · 发表于 2026-09-23

Best Customer Service by Claire - Solid E-Bike - WindOne E2 Off-Road Adventurer

Customer Service Review: The customer service by Claire was outstanding, she helped me answer over 20 questions on email with very helpful, wholesome, and kind replies. Thank you Claire for the best experience! She helped me answer questions about brake light (yes), passengers (she said off-road is not recommended or made for that but it still works fine for me), seat, foot pegs (some work), delivery (it arrived well), taxes (they are already included), minimum height (I forgot what she said but 5ft is fine), etc. The answers are not exactly what Claire said, and are not accurate, but mostly it is what I remember. Bike Review: Solid E-Bike - WindOne E2 Off-Road Adventurer Firstly, WindOne E2 Off-Road Adventurer works very great. It is almost exactly how it is shown in the website. I have really enjoyed this bike through the summer. However, I have faced some obstacles with this E-Bike. The first problem I faced was that the front brake caliper was a little misaligned so it was making a sound when rubbing through the disc. So, I tried to fix that on my own by looking at some videos on the internet, and turns out I had unscrewed a bolt that leaked the brake oil. Which then I had to take to a repair store to do brake bleeding for $50 CAD when I could have just got the calliper alignment for $20 CAD. I don’t know if it was misaligned from my fault or the company. But this was not a big issue and easily fixable. Additionally, the seat cover got a very small tear from the back, like the size of a small seed. It is not getting bigger though. Which I think is probably caused because I use this bike for 2 passengers weighing around 120kg together so the weight does not distribute properly. I think the seat cover could have been slightly stronger. Since I had to get a seat cover to have 2 passengers sit on it. Finally, I think there are some things that this bike could improve. I think it should have a key to open the bike and turn it off so no one could steal it, as that is what I thought the key was for but it was for the battery. Also, I think it should have slightly more precise range since with 2 passengers I get a maximum 35km with only throttle (maybe it is because of 2 passengers). Additionally, I think the seat cover should be slightly stronger. Another point is that it should have a proper place to add passenger foot pegs since the ones I installed had to be tilted in order to place. Lastly, I think the sticker should say 500 watts as said in the Canadian Website but it says 750 watts on my E-Bike. This was one of the reasons I bought this E-Bike since legal limit in Toronto is 500 Watts. But I think the watts being this much over does not affect the legal laws here. In conclusion, I think the E-Bike was a great purchase for its price. It just needs small touch ups. I have got more than 300km on this already and looking forward for more this summer!

Vibe Zero美国 · 写过 1 条评价 · 体验于 2026-09-23 · 发表于 2026-09-23

Claire was an amazing support

Claire was an amazing support, received my packages promptly and got my bike going again! Thanks windone

I actually got the part

I didn’t really know if the display was actually going to show up, but it did!! Thanks, worked perfectly!

I can’t say enough nice things about…

I can’t say enough nice things about Chloe. Her customer service was 10/10. Everything was handled promptly and efficiently. Thank you very much.

Good communication and was quick when…

Good communication and was quick when asked a question about the item I ordered. Friendly and all around good service I would not hesitate to order again from them. Very polite and professional email responses

Cruz Walia加拿大 · 写过 1 条评价 · 体验于 2026-09-19 · 发表于 2026-09-19

Good place and service but shipping…

Good place and service but shipping just takes awhile other than that no complaints

Just perfect!

Richard J Peppin美国 · 写过 10 条评价 · 体验于 2026-09-16 · 发表于 2026-09-17

A good product and a helpful staff

The bike that I purchased is very good and sturdy. I had some questions about the instruction manual and was helped quickly by Chloe. Her response was fast, helpful, and very friendly. It is and was a pleasure to correspond with her.

brandon ashby美国 · 写过 1 条评价 · 体验于 2026-09-13 · 发表于 2026-09-14

reliable e-bike and great support!"

"I recently purchased an electric bicycle from Windone, and I couldn't be happier with the entire process. Chloe with windone customer service was outstanding ,helpful, responsive, and made sure all my questions were answered. When I encountered an issue with my bike, Chloe solved it immediately and without any problems. The bike itself is fantastic and has exceeded my expectations. I highly recommend Windone to anyone looking for a reliable e-bike and great support!"

Highly Recommended

Highly Recommended Excellent Customer Service Support from Claire Received replacement part fast Professional and Friendly Great E-Motorcycle Works great just as advertised Will purchase again

Shea Gibson美国 · 写过 1 条评价 · 体验于 2026-09-11 · 发表于 2026-09-11

Claire is exceptional in Customer Service

Claire is exceptional at her role in customer service. She is prompt in responses and is very helpful with locating parts and applying warranty coverages. I appreciate the extra effort to help out with questions regarding parts/service, and she helps bridge the gaps in questions between the engineering and the me as a customer. Glad to have her as a responsive CSR when I have questions or needs for my kids' eBikes. Many thanks Claire and WindOne team!

Keith Rhodes美国 · 写过 1 条评价 · 体验于 2026-09-11 · 发表于 2026-09-11

Need support from Windone? They are ready to help!

I had the reason to engage Windone, not once, but twice regarding my ebike. They provided prompt friendly service in a remote setting. They took care of all problems I encountered and would recommend the company and product to anyone. If you ever have to engage Windone for customer support, I hope you get Chloe on the other end.........she was awesome assisting me with my issues.