Windone

James Katwere乌干达 · 写过 1 条评价 · 体验于 2026-07-20 · 发表于 2026-07-20

The service was clear and helpful

Josh Martin美国 · 写过 1 条评价 · 体验于 2026-07-17 · 发表于 2026-07-17

Always get the best customer care!

Support team was great and responding…

Support team was great and responding promptly. Initially, the first problem was resolved on the phone shortly after purchase. The first issue regarding problems with the Display was also resolved easily. The most recent was a bit more complicated. Exchanging emails with Claire took some doings but was eventually resolved. I was very pleased my guarantee covered the battery, which turned out to be the problem. Thanks, Claire!

LeBeauCityMack美国 · 写过 2 条评价 · 体验于 2026-07-16 · 发表于 2026-07-16

claire has great customer service

the customer service is genuinely helpful as a first time ebike owner and im not sponsored either , ive emailed claire back and fourth for a key replacement and she is the best customer support agent ive seen thru any company thank you for the replacement keys 🙏

NanoYG美国 · 写过 1 条评价 · 体验于 2026-07-16 · 发表于 2026-07-16

Responds very quickly and has been…

Responds very quickly and has been extremely helpful with keeping my bike alive and functioning. Shout out Chloe!

Larry Rego加拿大 · 写过 1 条评价 · 体验于 2026-07-16 · 发表于 2026-07-16

No Replacement parts

I purchased an S14 e-bike for my son less than a year ago. Unfortunately, he recently bent the front rim. When I contacted Windone customer service to purchase a replacement, I was told the S14 has been discontinued in Canada and that no replacement parts are available. It is extremely disappointing that a bike less than a year old is already unsupported. A damaged wheel is a normal repair item, yet because replacement parts aren't available, my son is left without a usable bike. I expected much better after-sales support. If you're considering purchasing a Windone bike, I would strongly recommend confirming that replacement parts will be available for years to come. In my experience, buying a product that becomes unserviceable within a year is simply unacceptable.

Ryan Preston加拿大 · 写过 1 条评价 · 体验于 2026-07-15 · 发表于 2026-07-15

Great experience got me what I needed…

Great experience got me what I needed as quickly and promptly as possible.

Amazing Customer Service

Amazing Customer Service, which in this day and age seems fleeting. Bought 2 RS5 bikes for our boys, 10 and 7, and we have been happy with them. Had a couple issues but Claire helped us get it sorted fast. These are a great value for what they cost you.

The customer service is great - Chloe

The customer service is great. Chloe has been the person with whom I’ve communicated with. I could always count on a quick response (albeit the time zone difference does cause delays). I’ve had two different issues in just a few months of ownership. One issue was a broken power button assembly when shipped. This came within a week or so. The next issue was a defective front fork. This took a couple of weeks to get here from China. I’m not impressed with the longevity of the front fork and hope that an upgraded one becomes available because I’d gladly test it out for you. My son only weighs 90 lbs so the suspension in the front should be more robust. I couldn’t imagine what it would do with an adult rider. All that aside, I’ve been impressed with the level of professional support and specifically from Chloe. Again, if I were rating the bike it would be hard to give it more than a 2 star due to the issues in the short time of ownership. I really want to be a happy long term customer and I really hope the quality improves so that I could recommend your products. Thank you, Chloe, for always being kind.

Claire was amazing

We unfortunately had issues with the bike so I was definitely concerned about how this was going to play out, but Claire was over the top helpful and caring! Responses were prompt and in the end I could not be happier in dealing with Windone! Thank you Claire, you made this an excellent experience

Would like to start off by giving a big…

Would like to start off by giving a big shout out to Chloe, she has been awesome from the start to finish. Super pleased with the products, purchased a battery and charger for my K2 bike which is off the hook ! 10/10 experience, hands down would recommend them to family and friends ! Thank you Windone and Chloe !

Reed Donvito加拿大 · 写过 1 条评价 · 体验于 2026-07-01 · 发表于 2026-07-02

Chole has always been the best person…

Chole has always been the best person to communicate with through email. I have never had anyone better. And she is always able to help me when I need it.

Chris Bogle美国 · 写过 5 条评价 · 体验于 2026-06-15 · 发表于 2026-06-29

The first battery was a lemon but they…

The first battery was a lemon but they made it right and sent a replacement.

sam my加拿大 · 写过 1 条评价 · 体验于 2026-06-29 · 发表于 2026-06-29

Best service ive ever gotten

Best service ive ever gotten , i suggest claire !

Clarence Trott加拿大 · 写过 1 条评价 · 体验于 2026-06-25 · 发表于 2026-06-27

Claire at Windone has been amazing

Claire at Windone has been amazing. I have a display problem on my Windone S16 and she immediately sent replacement parts. I tracked the shipment to E-bike in Barrie Ontario. Unfortunately when I arrived four days later the dealer could not find the required parts. I contacted Claire again and they are now shipping the parts directly to me. I am impressed with Windone support.

Windone Support Team

Claire is extremely helpful when we need anything support wise. Highly recommend!

Swift Communication & Resolution

Purchased WindOne E2 bike less than one year ago and had some chafing on a wire/chord that caused an E3 error message. Reached out to customer support and had immediate response with request for shipping information to have a replacement motor sent our way. Received within days, and the bike is back in working order. Chloe was fantastic, and we are glad to have our E2 back in normal operation. Fantastic customer support.

OLEG CHENUSH美国 · 写过 1 条评价 · 体验于 2026-06-24 · 发表于 2026-06-24

Hello Claire and Windone Support Team,

Hello Claire and Windone Support Team, I would like to express my sincere gratitude for the outstanding customer service I received from Windone. From the very beginning, your team responded quickly, communicated clearly, and handled my warranty claim professionally. After reviewing my video, your engineering team promptly diagnosed the issue and arranged for a replacement controller under warranty at no cost. I am especially impressed by how fast the entire process was handled. It is rare to find a company that stands behind its products and supports its customers so efficiently. Thank you, Claire, for your professionalism, kindness, and excellent communication throughout the process. I will definitely leave a 5-star review and recommend Windone to others based on this positive experience. Thank you again for your support. I look forward to installing the replacement controller and getting back on the road. Best regards, Oleh

Great affordable compact e-bike

This was exactly what I was looking for, small, compact and foldable. Easy to install heck there's really no install other than putting the left and right pedal after that you just need to unfold and adjust to your height/length for riding. First thing I did was tested the top speed and yes 19mph is the top speed :). Definitely worth the price for the size of e-bike. No problems or issues.

I had a very positive experience with…

I had a very positive experience with Windone customer support, especially Chloe. Whenever I had a problem with my bike, she was always helpful, patient, and understanding. She took the time to answer my questions and worked hard to find solutions for every issue I encountered. Even when my bike experienced multiple problems, Windone stood behind their product and offered me a replacement bike. This showed me that they truly care about their customers and want to make things right. I really appreciate the professionalism, kindness, and support I received throughout the entire process. Thank you, Chloe, for your excellent customer service. Highly recommended!