Dracks,
Thanks for your order and sorry for the issue. Can you please send me your order so I can look into it for you?
I don't know all details surrounding the license agreement with the official customized balls and will need to look into why we can not get the Croatia vs Morocco ball for you.
Thanks for your patience.
Yours in Soccer,
David F
KidsVip,
Please send me your order # and I can look into your order. Or you can contact World Soccer Shop directly at WSS email contact - [email protected] or call customer service by phone 1-800-277-7255
Yours in Soccer,
David F
T
Twotwo · 写过 1 条评价 · 体验于 2022-10-16 ·
★★★★★
我还没有收到我的订单
我还没有收到我的订单。三个月过去了，追踪号码现已过期。我给他们发了电子邮件但没有回复。
WorldSoccerShop 回复2023-01-16
TwoTwo,
Sorry for the issues with your order. Please send me your order # and I can look into it for you.
Or you can contact WorldSoccerShop directly. I know you mentioned you had emailed but please make sure you are using the below contact information.
WSS email contact - [email protected] or call customer service by phone 1-800-277-7255
Yours in Soccer,
David F
JP,
Sorry for your experience. Please send me your order # and I can look into the order and get you some options. We try and make sure any items Not in Stock are listed and with an estimated arrival at our warehouse date before you add the item to your cart.
Your in Soccer,
David F
Emily,
Sorry for the issues with your order. Please send me your order # and I can look into it for you? Or you can contact our customer service directly at - https://www.worldsoccershop.com/ - [email protected] or call customer service by phone 1-800-277-7255
Yours in Soccer,
David F
Kim,
Sorry for the delay with your order. Please send me your order # and I can check the status for you. We have had some supply chain issues on deliveries although will need to know the specific item(s) to research and get you an answer.
Yours in Soccer,
David F
Ham,
Sorry for your experience. You should have received an order #. Can you send it to me? Or can you send picture of review email?
I searched for an order under your name but did not find one. Did you order direct from World Soccer Shop - https://www.worldsoccershop.com/
If you have additional questions you can contact WSS directly at [email protected] or call customer service by phone 1-800-277-7255
Yours in Soccer.
David F
J
Jozeph SD · 写过 3 条评价 · 体验于 2022-12-02 ·
★★★★★
不值得
如果您对商品不满意或订购了错误尺寸，他们将向您的帐户收取 6 美元的退货费。不值得。
WorldSoccerShop 回复2022-12-05
Jozeph,
Sorry for the issue with your order. Please send me your order # and I can check the issue on the fee.
Yours in Soccer,
David F
Luis,
Sorry for your experience with your last order related to the shipping discount. Please send me your Order # and I can look into the order and see about having the shipping discount applied/credited to your account.
Yours in Soccer,
David F
Good morning Enzo in Austria.
Thanks for your 5-star review and I'm glad you had a great experience. Please let us know the next time you need an official jersey. We purchase directly from adidas, Nike, puma and other top soccer brands.
That is a cool jersey. Love the look.
For other customers checking reviews, please make sure you order direct from World Soccer Shop - https://www.worldsoccershop.com/ - and if you have questions prior to order contact WSS directly at [email protected] or call customer service by phone 1-800-277-7255
There are MANY copycat/Scam sites made to look like World Soccer Shop but are not! Please verify before placing your order.
Yours in Soccer (or should I say Football),
David F
Lamya,
Please send me your order # and I can research it and determine what is causing the delay. Please make sure you have the correct contact information for customer service. They can help you as well. WorldSoccerShop -https://www.worldsoccershop.com/ - [email protected] or call customer service by phone 1-800-277-7255 to speak with a sales agent.
Yours in Soccer,
David F
Adrien,
Sorry for your experience. Please send me your order # and I can look into your order and make sure you get the item you ordered customized properly.
Yours in Soccer,
David F
Liz,
Sorry for the delay with your order and getting answers about the status. I see that it is out for delivery today.
The Tottenham t-shirt is an official licensed custom item so takes additional time to ship. I will check with site design as this is incorrectly showing 'In Stock and Ready to Ship'.
Yours in Soccer,
David F
Sorry for the issue with your order. Can you please send me your Order # and I can look into the status for you.
Yours in Soccer,
David F
N
NICK LONGO · 写过 2 条评价 · 体验于 2022-09-20 ·
★★★★★
更新评论：订购了一件定制球衣，我是……
更新：我找到了一位客户服务人员，Nayeli，我对订单的当前状态以及后续步骤非常透明。还要感谢 David F.，他回答了我最初的评论，并且对订单状态非常周到、简洁且信息丰富。 他们甚至不遗余力地留下了道歉的信息并确保它正在路上。非常感谢并展示了出色的客户服务。谢谢你！
原始评论：我订购了一件定制球衣，我非常兴奋地想把它作为礼物，但已经大约一个月没有更新了。它会来吗？我永远不会知道，因为不可能联系到任何人。尝试了电话、电子邮件，希望在这里能有一些运气。订单号 423806489。
WorldSoccerShop 回复2022-10-06
Not a problem, Nicholas. Thanks for your patience and working with our team to get the issue resolved and for you to receive the Italy jersey. A nice looking jersey!
Nicholas,
Sorry for the delay with your jersey. Jersey customization is done in-house and requires additional time and with the World Cup in a few weeks we have been working hard to get items shipped. I am surprised you have been unable to reach customer service. The best contacts are WorldSoccerShop -https://www.worldsoccershop.com/ - [email protected] or call customer service by phone 1-800-277-7255 to speak with a sales agent.
Yours in Soccer,
David F
JT,
Sorry for the delay with your jersey. Please let me know the Order # and I can research the status and get back with you.
You can also contact WorldSoccerShop -https://www.worldsoccershop.com/ - directly and speak with customer service at [email protected] or call customer service by phone 1-800-277-7255 to speak with a sales agent.
David F
My apologies again for the delay with your order, Arianne.
The Predator cleats shipped on 9/16. I'm not that familiar with the international shipping process and potential delays (clearing customs into Canada from our warehouse in the US) but have asked our customer service lead to reach out to you with more details.
David F
Arianne,
Sorry for the delay with your order. Please send me you order # and I can research it for you.
You can also contact WorldSoccerShop -https://www.worldsoccershop.com/ - directly and speak with customer service at [email protected] or call customer service by phone 1-800-277-7255 to speak with a sales agent.
David F
S
Sam Chappell · 写过 1 条评价 · 体验于 2022-09-19 ·
★★★★★
你会等啊等
库存商品和运输时间不准确。
WorldSoccerShop 回复2022-09-20
Sorry for your issue. We work to keep all notifications up to date for in stock items and shipping times. What is your order # and I can look into it for you? And we can check the problem products to update the in stock status as well as shipping estimate.
Your in Soccer,
David F
Daragh,
Sorry for the issue with your order. Please send me your order # and I can research it and get you an answer.
You can also contact WorldSoccerShop -https://www.worldsoccershop.com/ - and speak with customer service at [email protected] or call customer service by phone 1-800-277-7255 to speak with a sales agent.
David F
