WorldSoccerShop

WORLDSOCCERSHOP- Save yourself the headache and shop elsewhere

Save yourself the headache and shop elsewhere. The worst part is that World Soccer Shop is a US-based company, but their service and fulfillment are horrible. I ordered a Spain World Cup jersey on July 6th with an expected 7–10 day delivery window. Seven days later, only a small gift arrived. When I called, I was told the jersey was delayed. By the time it finally arrived, the World Cup was completely over—at least Spain won! To top it off, they sent the wrong size, and since the final was already over, I had no use for it anyway. Trying to return their mistake has been impossible. Their customer service is a joke: you spend hours on hold waiting for someone to pick up, and they completely ignore emails. Do not buy from them.

Incredibly slow to ship

So first the good. They had the size of the jersey I wanted. But the bad: They charge for shipping on orders over $100. Many competitors don’t do that. I could live with that if they shipped quickly. But their shipping is a joke. They printed a shipping label and charged my card within hours of placing the order. It was another EIGHT days before the envelope left their facility and was given to USPS. This isn’t ETSY. They aren’t making the products. All they have to do is put it in an envelope and give it to USPS. There’s no chance I’ll use them again. Very disappointing.

shipping is bad

Easy to order. Shipping is a joke. Package arrived and jersey was literally in a ball in the bag. Did not look new due to this. Wrinkles were ridiculous. Had to be steamed to release all the wrinkles. Contacted the store and did not really care and gave brush off.

Don't order if there is a remote chance of exchange needed

Placed an order after hours on Thursday July 2nd, immediately called on Friday July 3rd at 6am PST after realizing I ordered an incorrect size on a standard Chelsea T-shirt for $37. Asked customer service if I could have the size changed on in my order on the T-shirt. This was about 8-10 hours after initial order. I was initially told I could cancel my order and then re-order. I was then told....oops it's too late, order is in processing so can't cancel. But I can return item and re-buy correct size. However, I would need to pay for return shipping followed by shipping on my new order. Wth.... This is a $37 T-shirt. So I have to pay $12.99 ( my shipping cost) to return and another $12.99 in shipping if I re-order just to get a size medium vs a large in a standard fan tshirt??? Makes more sense at this point to donate the brand new shirt to the Goodwill. I will spread the word amongst the circles I run in with kids who are avid soccer players and fans, Do not order from World Soccer Shop. Order locally in case a change or exchange needs to be made. Completely ridiculous for them to even suggest returning and rebuying when shipping charges ( return and re-buy) will add $26 to a $37 t shirt. Anyway-lesson learned. Don't purchase from World Soccer Shop. My order is 0437209351 in case the company actually reads these.

SCAMMERS!

SCAMMERS!! This website is an absolute scam, please please please do not order from here. I ordered a jersey that was supposed to arrive in 3 days and received an email from World Soccer that it would be on back order until july. I then asked to cancel my order, they ignored my email, and "sent" the jersey and marked it as delivered when no such package arrived. I have still not received a response from them and its been over a week. PLEASE don't do what I did and do not order from them.

Great price and lightning fast…

Great price and lightning fast shipping, I’ll definitely shop again.

I ordered a Germany soccer jersey for…

I ordered a Germany soccer jersey for my wife on Friday at 8:34 AM. I paid the extra charge for 2-day air shipping. The item was in stock and I did not ask for customization. They say in their shipping policies that if ordered before 2 pm, it would be shipped same day. I expected the jersey no later than the following Wednesday. It's Tuesday afternoon and they haven't shipped it yet! Germany is playing on Thursday. DO NOT ORDER FROM THIS COMPANY IF YOU EXPECT THEM TO SHIP IN A TIMELY MANNER. ***** Follow up - I called the customer service line. I explained the situation. The customer service associate told me she would try to convince the shipping department to change my order to overnight shipping, as opposed to the 2nd day air shipping I had purchased. I received an email from WorldSoccerShop at 5:54 pm on Wednesday. The shipping was still 2nd day air and I should receive my merchandise Friday afternoon. Clearly, their customer service department doesn't have any pull with their shipping department. Let me reiterate: DO NOT BUY FROM THIS VENDOR IF YOU EXPECT TIMELY SHIPPING.

solved issues quickly

Deceptive practices and even worse customer service

Placed an order on 6/16/2026 for a jersey and paid an additional $25.49 for expedited 2 day shipping. Website and email state that shipping would take place by 6/19/2026. It is now 6/22/2026 and the jersey is still sitting in their warehouse waiting for pickup. I called them and spoke with the most unhelpful rep I have ever encountered. Her excuse was that the dates are just a guideline and not guaranteed. I attempted to cancel the order as I am leaving for a trip in the morning and will not be home for 6 weeks to accept the delivery. Her solution is for me to return the jersey. I tried to tell her I will be travelling and will not be home within their 30 day return. She said there are no exceptions to the return policy. So now I am stuck with a $190 charge with $25.49 in additional shipping charges, only to not receive my order, and then be told I cant return it unless I somehow get back home from the other side of the world and mail it back to them within 30 days. I will be getting Amex involved regarding this charge and embarrassment of a company

Deceptive shipping and poor customer…

Deceptive shipping and poor customer support. I paid for Express 2-day Shipping and my order took 4-days to get to me. Customer support claims that it arrived in 2-business days and refused any refunds. Nowhere on their site, during the order process, or on my receipt was 'business' listed. DO NOT PAY FOR EXTRA SHIPPING!

Legit soccer jerseys from east coast USA.

Consummate professionals. Website is functional, great selection, decent turnaround time, customer service is tremendous. I've ordered dozens of kits from them, they have not disappointed. If i had to be picky... I ordered 4 kits this one particular shopping session and they sent 3 kits almost immediately, the 4th kit was a real madrid Mbappe authentic, it was backorder so it took a bit longer. That's happened 2 or 3 times where I'll get 75 prefect of my order efficiently, but due to world cup madness - I'm not being critical to them, that's just fan frenzy killing the availability. I ordered a man city authentic Haaland and it was just too slim, i called the help line and spoke to a delightful, helpful young lady and she helped me to a return, emailed me the printout and the process was so efficient. Great communicating and friendly. Blame puma, not the vendor. I will 100 percent always order from them. I'm in Las Vegas Nevada.

Estimated ship times are misleading

Estimated ship times are intentionally misleading. Products that say 2-3 days or in stock often take weeks to months to actually ship. If you’re looking to order a World Cup jersey with customization plan on it taking 30-45 days to ship then another 10 days to arrive (even if you pay for express overnight).

Great experience

I had a great experience, easy check out, fast shipping, they even replied to my story when I tagged them with the shoes I bought! Will continue to purchase from WSS ⚽️💪🏽

Poor Quality, Zero Customer Serivce

Order #0434435571 I've tried to contact the Worldsoccershop by phone-they don't pick up! I was on hold for over an hour, finally I hung up and sent an e-mail. Back story ordered a Bukayo Saka Arsenal 25/26 Third Jersey by adidas Item RV7025726003 in a Large. The website states the jersey is not eligible for returns as it is a "kit." Fine but if it's defective I want my $$ back! It fits more like a small/medium, second issue the hem seam is unravelling. I expect a little better quality for $139.99! I would have been better off buying a knock off in the parking lot at a game for $30, so disappointed.

This is *the* shop!

Alex, the social media manager, reached out to me and chose to gift me a brand new Arsenal kit for Christmas (!) but I also can't begin to count how many kits I've bought from them since I started watching soccer 15 years ago. We spoke on a Thursday and by Monday afternoon it was on my doorstep. Fantastic customer service? Check. Incredibly fast delivery? Check. Will I keep buying kits from them? Absolutely. If you aren't buying directly from the club then this is the best company to get your kits from!

6 orders from World Soccer Shop…

I’ve ordered from World Soccer Shop over 6 times this year. Every single order not only has been perfect when received, but the shipping has been speedy!!! I love this company for their vast stock of items. Wether buying for a player or a fan they always have something:)

⚠️ WORST ONLINE SHOPPING EXPERIENCE

⚠️ WORST ONLINE SHOPPING EXPERIENCE — STAY FAR AWAY ⚠️ I ordered the Ronaldo Black Portugal Limited Edition jersey, and when I placed the order, the website clearly showed it in stock with “plenty to choose from.” They even gave me an estimated delivery date of November 18. I waited patiently… and guess what? Nothing arrived. No email. No update. No warning. Absolutely nothing. I had to reach out to THEM to find out what was going on. Only then did they bother to tell me that the item was suddenly “not available” and they issued a refund. Seriously? If I hadn’t contacted them, who knows how long they would’ve let my money sit there without any communication. A supervisor eventually called me and offered me 20% off my next purchase — but here’s the joke: That discount doesn’t apply to jerseys, which is the ONLY reason anyone even shops here. It only works on cheap, pointless items nobody wants. Completely useless. This company clearly has terrible customer service, zero empathy, and absolutely no real solutions. They don’t communicate, they don’t update orders, and they don’t care. Do yourself a favor and stick to major, trustworthy sites like Adidas, Puma, Nike, or Fanatics. This website is a complete joke, and I’ll never waste my time or money here again.

Great Connection

What made my experience great was how they connect with you, your experience with them will be amazing.

WSS for the win! I want to buy every jersey.

Brilliant website browsing and ordering experience. All charges were straightforward, and I am confident I will be getting exactly what I ordered. It's nice to know that I am getting something amazing from people who love the game as much as I do. My new jersey will stand out beautifully in the supporters' section or hung up in my office cube, whichever one I pick. Can't wait to show it off, and I know exactly where I will be sending people when they ask where I got it.

It has been 2 weeks for order and i…

It has been 2 weeks for order and i receive nothing. Bad company