WorldSoccerShop (worldsoccershop.com) has a 2.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Sports and its reputation is poor. 61% of reviews are 1 star, a relatively high share; The business has replied to 81% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
V
Vlasi · 1 review · Experienced 2024-06-01 ·
★★★★★
WARNING STAY AWAY!!!
Order was placed on hold because an item was out of stock, despite being listed as in stock at the time of purchase. I was never contacted about the delay. Later another delay for a different issue that I remedied immediately. Again, no response whatsoever.
I think this place is a shack out in the middle of nowhere which must have 2-3 people working there. That's the only excuse for such TERRIBLE CUSTOMER SERVICE!
Do yourself a favor and stay away from this place.
Reply from WorldSoccerShop2024-06-23
Vlasi,
Sorry for the issue with your order. Please send me your order # and I can look into the status.
This is our busiest time of year but we try to exceed our customers expectations.
Yours in Soccer,
David F
V
Vic · 2 reviews · Experienced 2024-05-03 ·
★★★★★
Order never arrived
Reply from WorldSoccerShop2024-06-03
Vic,
Sorry for the delay with your order. Please send me your order number and I can check the status. Was it an order with customization?
Or you can contact customer service can answer questions: email - [email protected] or call customer service by phone 1-800-277-7255.
Yours in Soccer,
David F
I bought some cleats on May 23rd order no. 0429632142, paid international shipping with fedex and they haven't even sent anything. I called both customers service numbers and the office is closed even during business hours, sent an email and they did reply saying they were going to check the order but nothing yet.
Reply from WorldSoccerShop2024-05-28
Victor,
Thanks for your order for the NIKE PHANTOM GX II ELITE HAALAND FG FIRM GROUND SOCCER CLEAT and your patience while we process the order. This is the start of our peak season and we are adjusting to the increase in orders. You will receive an update on shipping status shortly.
Yours in Soccer,
David F
Been a soccer fan all my life. Ordered my first kit here and down to the detail and fast shipping time was great. Ever since my other soccer store closed down, I needed a new place for authentic kits and very happy that this place exist. Will be buying more!!!
Reply from WorldSoccerShop2024-05-20
Shaun,
Thanks for the review. We work to have the best selection of authentic soccer gear from around the world and hope World Soccer Shop will become your go-to soccer store.
Yours in Soccer,
David F
t
troy b · 3 reviews · Experienced 2024-05-09 ·
★★★★★
Not amazing
Hard to get refunds.
order number below
#891675-3658835-4366681#
Reply from WorldSoccerShop2024-05-09
The Order # you provided is not a WorldSoccerShop order #.
Troy,
Unfortunately that is not a WorldSoccerShop.com order #. There are many fake/copycat scam sites that are designed to look like WorldSoccerShop.com.
Please make sure in the future (and for other customers checking out reviews) that you go directly to the WSS site at - https://www.worldsoccershop.com/
Yours in Soccer,
David F
Troy,
Sorry for your experience. Please send me your Order # and I can look into it for you and see if your order qualifies for a refund.
https://www.worldsoccershop.com/
Yours in Soccer,
David F
M
Milan George · 9 reviews · Experienced 2024-04-19 ·
★★★★★
why is every kit in the shop expensive…
why is every kit in the shop expensive and is there a way to make it like 20 dollars like other shops
Reply from WorldSoccerShop2024-04-22
Thanks for your review/question. We buy directly from the club brand sponsor (eg Nike, adidas, Puma, etc) so customers know their product if official. Beware of sites selling deep discounted new jerseys as many of the are knock-off counterfeit items. Some from shops that are intentionally designed to look like World Soccer Shop. For the best shopping experience make sure you go directly to World Soccer Shop - https://www.worldsoccershop.com/ - so you know your jersey is official.
Yours in Soccer,
David F
A
Abe J · 1 review · Experienced 2024-02-10 ·
★★★★★
Best shopping experience
I've only had positive experiences with them and will strongly recommend them always.
Reply from WorldSoccerShop2024-04-03
Abe,
Thanks for dropping a review and your high praise. We try and have a great selection of soccer gear as well as great customer service for our customers.
Yours in Soccer,
David F
M
Mr. Thomas · 1 review · Experienced 2024-03-13 ·
★★★★★
I had an excellent experience with this…
I had an excellent experience with this company. I just recently bought a Jersey and I asked them what to expect upon delivery time. That communicated with me in real-time. And I got the package sooner than expected. Perfect experience.
Reply from WorldSoccerShop2024-03-14
Thomas,
Thanks for your review and glad to hear you had a great experience and are ready to hit the soccer field or cheer on your favorite team.
Yours in Soccer,
David F
R
RedCardFoul · 1 review · Experienced 2024-02-16 ·
★★★★★
Sizes run really small
Beware!!! Sizes run really small!!!
Ordered 2XL but fits like a Large
Reply from WorldSoccerShop2024-02-19
Sorry for the sizing issue. We try and highlight in the Product Descriptions when items run small. Can you send me your order # and the product SKU that ran small so I can confirm this information is included in description.
You can return the item if it is still has original packing and hang tags. Customer service can answer questions: email - [email protected] or call customer service by phone 1-800-277-7255.
Yours in Soccer,
David F
J
Jason Wright Jason Wright · 1 review · Experienced 2024-01-06 ·
★★★★★
Customer service Representative best I…
Customer service Representative best I have met. Paulen
Reply from WorldSoccerShop2024-01-08
Thanks for the review. I'm glad we could help you with your order issue and get it resolved.
Yours in Soccer,
David F
H
Hunter mac · 1 review · Experienced 2023-12-07 ·
★★★★★
Upset because of sloppy jersey printing want compensation
I ordered a Chivas jersey and a Raul Jimenez replica Mexico jersey a little over a month ago. They came in faster than expected (I live in Canada) they both fit me pretty good (size L) just I was mad because the number Raul jersey in the front was already peeling off. I think that it should have been pressed better for sure and I sort of lost my excitement from my order when I first got it.David F I purchased this using guest checkout and I threw out the packaging that Mya have had my order number on it but I can say it was ordered are from the start to middle November and I ordered the Raul Jimenez and chivas third jersey both size large I still have the tags on themif you need proof. 2nd Edit: I can’t find the email, I may have deleted it but I can tell ut adress if we can make this private so evryone on this doesn’t see my adress
Reply from WorldSoccerShop2023-12-22
Hunter,
Sorry for the delay getting back with you. I checked with our customer service lead and she has requested that you reach out to our customer service email [email protected] with more information. She has informed the customer service team so they have some background on the issue and once they look up order can research as well as leave notes for any future inquiries.
David F
Hunter,
Can you check the email you used with order to search for the Order #? It should have come from [email protected]?
It may be easier to contact our customer service department by phone 1-800-277-7255 to have them look an order up by your last name or address.
Hunter,
Thanks for your order but sorry to hear about the issue with the customization. What is your order #? I can take a look to see if there is anything I can do to help correct the issue. I can look it up with this number.
Yours in Soccer,
David F
I ordered Messi's Authentic Inter Miami Jersey (to Italy), the product arrived quickly considering the period and in perfect condition and packaging was really good. I read a lot of negative reviews and was hesitant at first but everything went well. Thanks WSS
Reply from WorldSoccerShop2023-12-19
Jonatan,
Thanks for shopping with World Soccer Shop and leaving a review. The Messi jersey was one of our biggest of the fall which I guess is not that surprising. Glad you were able to pick one up and that the experience was easy and enjoyable.
Yours in Soccer...football/Calcio
David F
k
kunad ayo · 1 review · Experienced 2023-12-12 ·
★★★★★
The whole episode dealing with…
The whole episode dealing with worldsoccershop looks like scam or deceptive marketing. Order a jersey on the site with a flat rate FedEx shipping to Canada. Few days later got a mail from them, requesting that i pay extra 61 dollar for shipping, not minding 35 dollar was posted on their website for shipping. Anyways asked them to cancel since I initially paid with PayPal and not comfortable sharing my credit card info with them.
Reply from WorldSoccerShop2023-12-18
Kunad,
Sorry for the shipping related issues with your order. I'd be happy to look into your order if you could send my your order #.
I'm not sure if we were running a promo at the time but the cost is based on size and weight by our normal policy.
https://www.worldsoccershop.com/content/shipping
'International delivery charges are based on size and weight, and the final amount you pay will also be dependent on tax rates in your country (more on this below). Because of this, we can’t give you an exact amount, but we can tell you what to expect. '
Hope to find a reliable shipping solution to Canada.
Yours in Soccer,
David F
The products on worldsoccershop are reliable, i bought a puma cleats and after wearing it for eight (8) months the cleats are still in excellent condition.
Reply from WorldSoccerShop2023-12-15
Niccain,
Thanks for your review. I'm glad you are loving your Puma cleats. I have an older pair (maybe 2 years) and it is still in great shape...great quality but probably not playing as much as I used to as well.
Please visit World Soccer Shop the next time you need training gear or officially licensed gear.
Yours in Soccer,
David F
I got an email informing me that my order was on backorder, and when I asked to cancel it, it miraculously got shipped! And each time one different person answers your message ignoring all the previous conversation. Acting dishonestly like this, they keep scamming customers. Don't ever shop there.
Reply from WorldSoccerShop2023-12-13
Michelle,
Sorry for your experience with the backordered item but glad that it got resolved and shipped. I'll make sure the customer service manager makes sure all reps are reading and updated on issues before reaching out to customers.
Have a great holiday. Yours in Soccer,
David F
Fatima,
Thanks for the review. We work hard to have the best selection of soccer gear from around the world. Please make World Soccer Shop your first stop when looking for your next jersey or soccer gear.
Yours in Soccer,
David F
V
Vincent R · 1 review · Experienced 2023-12-07 ·
★★★★★
I was worried over nothing
I made an order on the 15 of November 2023. On the 7th of December, I still haven’t received anything. I check the tracking number and couldn’t get anything with it. From checking the review online, I thought I was never going to see that damn shirt. I then sent «one of those email» to customer service, I told them I wanted my money back… Then about an hour later, I got a reply from them, telling me the shirt was on its way. I went out to check the mailbox and there it was!!
Fastest customer service in the universe, thank you Lisa!!
Reply from WorldSoccerShop2023-12-08
Vincent,
Glad your jersey arrived and customer service was on top of the delivery (with maybe a little postal luck on the side). Enjoy the jersey.
World Soccer Shop works hard to ship all in-stock items out within 24 hours but please always make sure to select the appropriate shipping method if you need items quickly.
Yours in Soccer,
David F
Do not order from them. Its been 3 weeks now and I haven’t received my order. Was told they were processing my order immediately since what I wanted was in stock but i had to contact customer service to ask why it was taking to long to process. The following day they sent me an invalid tracking number that is showing no movement for the last week now. I tried even calling their customer service no-one answers. Kindly refund me if you can’t fulfill my order
Reply from WorldSoccerShop2023-11-27
Sorry for this issue with your order. Please send me your Order # and I can look into it for you.
Or you can contact World Soccer Shop's customer service. Please make sure you contact our customer service department directly by email - [email protected] or call customer service by phone 1-800-277-7255 with any additional questions.
https://www.worldsoccershop.com/
Yours in Soccer,
David F
G
Gary Lim · 1 review · Experienced 2023-11-23 ·
★★★★★
Scammers and Thieves
Ordered 3 jerseys - as per order number 0427976491.
3 weeks on, and the FedEx numbers they provided are invalid. Bloody liars - sending 3 different numbers for the same order? Which company would do that?
Refused to refund. Avoid.
All they do in the negative reviews left - is to "contact" them and blame it on a fake website.
Bloody thieves.
Reply from WorldSoccerShop2023-11-27
Gary,
Sorry for the delay with delivery. It takes longer on shipments to Australia. I see that 2 of the jerseys have been delivered on the third is in transit. Thanks for your patience.
Yours in Soccer,
David F
D
Dominic Sam bangura · 1 review · Experienced 2023-11-16 ·
★★★★★
Because of there constant work
Reply from WorldSoccerShop2023-11-16
Thank you. We work hard to have the best selection of official gear and team wear from around the globe and the best customer service.
Yours in Soccer,
David F
