WorldSoccerShop (worldsoccershop.com) has a 2.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Sports and its reputation is poor. 61% of reviews are 1 star, a relatively high share; The business has replied to 81% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
D
Dracks · 1 review · Experienced 2023-01-16 ·
★★★★★
Sent wrong items
World soccer shop sent me a commemorative ball for the world cup game of Morocco v France when I originally ordered one for Croatia vs Morocco third place playoff. their shipping was delayed but was expected due to the holiday rush but they weren't able to correct the order or even attempt to and only offered a refund after spending 300$ plus on a ball you think they will be able to get the order correct this is a massive mistake that should of never happened and now I am out of a limited time ball that I bought weeks ago.
Reply from WorldSoccerShop2023-01-19
Dracks,
Thanks for your order and sorry for the issue. Can you please send me your order so I can look into it for you?
I don't know all details surrounding the license agreement with the official customized balls and will need to look into why we can not get the Croatia vs Morocco ball for you.
Thanks for your patience.
Yours in Soccer,
David F
ordered soccer shoes on November 25 2022
today is January 17 and no shoes yet!!!
sent 5 emails - no answer
if you want to deal with this headache then order from them
otherwise just order from the big retailers to avoid this bulsheet
Reply from WorldSoccerShop2023-01-17
KidsVip,
Please send me your order # and I can look into your order. Or you can contact World Soccer Shop directly at WSS email contact - [email protected] or call customer service by phone 1-800-277-7255
Yours in Soccer,
David F
T
Twotwo · 1 review · Experienced 2022-10-16 ·
★★★★★
I have not received my order
I have not received my order. It’s been three months and the tracking number is now expired. I emailed them and no response.
Reply from WorldSoccerShop2023-01-16
TwoTwo,
Sorry for the issues with your order. Please send me your order # and I can look into it for you.
Or you can contact WorldSoccerShop directly. I know you mentioned you had emailed but please make sure you are using the below contact information.
WSS email contact - [email protected] or call customer service by phone 1-800-277-7255
Yours in Soccer,
David F
J
JP · 1 review · Experienced 2023-01-12 ·
★★★★★
BUYER BEWARE
This company was taking advantage of World Cup hype selling products they didn't even have, doing shady shipping tactics such as producing a label, marking it shipped when the package was not picked up for 2 weeks later. Both times I've called I was told shipping to Canada can take up to up to 2 months. I call bull! I am a shipper that ships to and from the US all the time and yes, you can't control how long customs holds it, but you can chose a quicker service so it doesn't take a month to get a package to the border! There has been no update to tracking since Dec 14th, and it's a month later. It missed the world cup, it missed christmas, and they refused to issue a refund/return until it arrives. They were quite dismissive with my call/concern and seemed like they didn't care. If my products are not in my hands in a weeks time, I'm calling my credit card company to report.
Reply from WorldSoccerShop2023-01-12
JP,
Sorry for your experience. Please send me your order # and I can look into the order and get you some options. We try and make sure any items Not in Stock are listed and with an estimated arrival at our warehouse date before you add the item to your cart.
Your in Soccer,
David F
I placed an order on December 12 for a Christmas gift as it said it would take 5-10 business days to arrive. 3 weeks passed and it still did not arrive. I called twice to ask where it may be and the customer service was very rude for no reason when I just politely asked when I can expect the order to arrive. Avoid at all costs because if I saw these bad reviews earlier I would have just ordered from elsewhere.
Reply from WorldSoccerShop2023-01-03
Emily,
Sorry for the issues with your order. Please send me your order # and I can look into it for you? Or you can contact our customer service directly at - https://www.worldsoccershop.com/ - [email protected] or call customer service by phone 1-800-277-7255
Yours in Soccer,
David F
M
Medz · 2 reviews · Experienced 2022-12-29 ·
★★★★★
Nothing but Scam artists
I got a reply on TrustPilot to assist me again with my order.
Just for fun, I responded and send my order number and I get that I was refunded partially and other item as it shipped.
I made one bug order. They never honored the coupon code of 2dayoff.
Still paid shipping, and they end up sending one item that will arrive sometimes in 2023 after January.
The item was shipped was literally $5. Why would you even send it?
Reply from WorldSoccerShop2022-12-30
Medz,
Sorry I did not receive your order number. Please send it and I can check into the order.
Yours in Soccer,
David F
K
Kim Pontrich · 1 review · Experienced 2022-12-22 ·
★★★★★
Avoid
I placed an order with 2 day shipping , called the day after they were supposed to arrive. Guaranteed the items would be shipping the next morning. The morning they were supposed to ship received an email telling me they would not be received until the following month.
Reply from WorldSoccerShop2022-12-28
Kim,
Sorry for the delay with your order. Please send me your order # and I can check the status for you. We have had some supply chain issues on deliveries although will need to know the specific item(s) to research and get you an answer.
Yours in Soccer,
David F
H
Ham Tumwine · 1 review · Experienced 2022-11-18 ·
★★★★★
I made my order 1 month ago
I made my order 1 month ago. Paid by credit card. Transaction was cancelled as the money wasnt claimed. Then a month later. Money was deducted! I dont even have a shipping or tracking number. Only email i got was to write a review! I wouldnt recommend them.
Reply from WorldSoccerShop2022-12-13
Ham,
Sorry for your experience. You should have received an order #. Can you send it to me? Or can you send picture of review email?
I searched for an order under your name but did not find one. Did you order direct from World Soccer Shop - https://www.worldsoccershop.com/
If you have additional questions you can contact WSS directly at [email protected] or call customer service by phone 1-800-277-7255
Yours in Soccer.
David F
J
Jozeph SD · 3 reviews · Experienced 2022-12-02 ·
★★★★★
Not worth it
If you’re not happy with an item or ordered the wrong size they will charge your account $6 for a return fee. Not worth it.
Reply from WorldSoccerShop2022-12-05
Jozeph,
Sorry for the issue with your order. Please send me your order # and I can check the issue on the fee.
Yours in Soccer,
David F
L
Luis Pertusi · 1 review · Experienced 2022-11-28 ·
★★★★★
There no such thing g as free shipping
I ordered a jersey from this company and they sent me a code for no shipping. They sent me an invoice with out the shipping and then charged me 3 days later for the shipping. I will never order from here again. There trying to be sneaky. You can have the 10.99!!
Reply from WorldSoccerShop2022-11-30
Luis,
Sorry for your experience with your last order related to the shipping discount. Please send me your Order # and I can look into the order and see about having the shipping discount applied/credited to your account.
Yours in Soccer,
David F
E
Enzo · 1 review · Experienced 2022-11-16 ·
★★★★★
Can only recommend
At first I was quite skeptical about the website and also about the bad rating of it here on Trustpilot. But I have to say I can not complain at all. I ordered the Benzema golden edition shirt which was sent to me 1,5 months after I bought it on the website. It is the original jersey, the shipment was quite fast for the fact it came from the US to europe and was packed in nicely.
Definetely recommend. Greetings from Austria
Reply from WorldSoccerShop2022-11-17
Good morning Enzo in Austria.
Thanks for your 5-star review and I'm glad you had a great experience. Please let us know the next time you need an official jersey. We purchase directly from adidas, Nike, puma and other top soccer brands.
That is a cool jersey. Love the look.
For other customers checking reviews, please make sure you order direct from World Soccer Shop - https://www.worldsoccershop.com/ - and if you have questions prior to order contact WSS directly at [email protected] or call customer service by phone 1-800-277-7255
There are MANY copycat/Scam sites made to look like World Soccer Shop but are not! Please verify before placing your order.
Yours in Soccer (or should I say Football),
David F
Avoid at all costs!! Ordered a jersey adidas top for my son 8 weeks ago. Received the wrong colour top after 5 weeks. Been contacting seller and then been promised text back and Excuse after excuse no refund and no shirt.
Reply from WorldSoccerShop2022-11-16
Lamya,
Please send me your order # and I can research it and determine what is causing the delay. Please make sure you have the correct contact information for customer service. They can help you as well. WorldSoccerShop -https://www.worldsoccershop.com/ - [email protected] or call customer service by phone 1-800-277-7255 to speak with a sales agent.
Yours in Soccer,
David F
I ordered a jersey months ago from this website and it arrived defective. You would like to believe with the amount of time they had to prepare the order everything shouldve gone smoothly. Definitely NOT! My jersey was missing a number and wrong size! Not to mention when I called customer service they gave me no solutions. Im never ordering from this site again.
Reply from WorldSoccerShop2022-10-25
Adrien,
Sorry for your experience. Please send me your order # and I can look into your order and make sure you get the item you ordered customized properly.
Yours in Soccer,
David F
L
Liz · 1 review · Experienced 2022-09-12 ·
★★★★★
Not received
Bummed to see the bad reviews, I should have looked at these before!
I ordered a couple of shirts from them over a month ago as a gift and they are yet to ship. I emailed them with the order number and they told me that they had to print the “Liverpool” shirt and it would be on its way shortly. However, I didn’t order a Liverpool shirt! I ordered USA and Tottenham! I emailed them again, and their response was as if it was the first time hearing from me. I messaged them a THIRD time and they said “ Unfortunately, we are going to need a little more information from you to be able to locate your order. If you wouldn't mind, please contact us with…“.
What!?!? I have you my order number all three messages and all of a sudden it’s not enough?? Also my email is my first and last name.
Will I ever get my order!?!! The world may never know.
10/10 not ordering again.
Order number 423697356
Reply from WorldSoccerShop2022-10-11
Liz,
Sorry for the delay with your order and getting answers about the status. I see that it is out for delivery today.
The Tottenham t-shirt is an official licensed custom item so takes additional time to ship. I will check with site design as this is incorrectly showing 'In Stock and Ready to Ship'.
Yours in Soccer,
David F
c
chloe · 6 reviews · Experienced 2022-09-10 ·
★★★★★
I made an order over a month ago
I made an order over a month ago, I received a confirmation email and a tracking number, a month later the tracking number says they are waiting to receive the item from the seller!
I have had email communication with the company and they have made many excuses including it was a public holiday etc! I was then told I would receive them last week! And yet again nothing! I have requested a refund and they are no longer replying to my emails! Do not buy from this company they are scammers!!
Reply from WorldSoccerShop2022-10-11
Sorry for the issue with your order. Can you please send me your Order # and I can look into the status for you.
Yours in Soccer,
David F
N
NICK LONGO · 2 reviews · Experienced 2022-09-20 ·
★★★★★
UPDATED Review: Ordered a custom Jersey which I was…
UPDATE: I was able to get ahold of some one in customer service, Nayeli I was very transparent about the current status of the order as well as the next steps. Also thank you to David F. who answered my original review and was extremely considerate, concise and informative with the status of the order. They even went above and beyond and left a message apologizing and ensuring it was on its way. Big thanks and a display of excellent customer service. Thank You!
Original review: I ordered a custom Jersey which I was extremely excited about to gift and its been about a month without a single update. Is it coming?I will never know because it is imposssible to reach anyone. Tried the phone, email and hoping to have some luck here. Order number 423806489.
Reply from WorldSoccerShop2022-10-06
Not a problem, Nicholas. Thanks for your patience and working with our team to get the issue resolved and for you to receive the Italy jersey. A nice looking jersey!
Nicholas,
Sorry for the delay with your jersey. Jersey customization is done in-house and requires additional time and with the World Cup in a few weeks we have been working hard to get items shipped. I am surprised you have been unable to reach customer service. The best contacts are WorldSoccerShop -https://www.worldsoccershop.com/ - [email protected] or call customer service by phone 1-800-277-7255 to speak with a sales agent.
Yours in Soccer,
David F
J
JT · 1 review · Experienced 2022-08-06 ·
★★★★★
Jersey never arrived
Ordered a soccer jersey two months ago, and it still has not arrived. Got a tracking number, but nothing since. Have tried reaching out for assistance but no response. Think I’ve been scammed. Do not work with this company.
Reply from WorldSoccerShop2022-10-03
JT,
Sorry for the delay with your jersey. Please let me know the Order # and I can research the status and get back with you.
You can also contact WorldSoccerShop -https://www.worldsoccershop.com/ - directly and speak with customer service at [email protected] or call customer service by phone 1-800-277-7255 to speak with a sales agent.
David F
I order à pair if shoes from them and I receive a tracking number who doesn’t work when I try to see update of where my shoes are so I have no idea if I’m gonna receive them very unprofessional from them that I cannot see if my item was shipped I don’t even know if I’m gonna receive them it’s Bein 2 weeks since I haven’t got knew my order number is 423721570
Reply from WorldSoccerShop2022-09-26
My apologies again for the delay with your order, Arianne.
The Predator cleats shipped on 9/16. I'm not that familiar with the international shipping process and potential delays (clearing customs into Canada from our warehouse in the US) but have asked our customer service lead to reach out to you with more details.
David F
Arianne,
Sorry for the delay with your order. Please send me you order # and I can research it for you.
You can also contact WorldSoccerShop -https://www.worldsoccershop.com/ - directly and speak with customer service at [email protected] or call customer service by phone 1-800-277-7255 to speak with a sales agent.
David F
S
Sam Chappell · 1 review · Experienced 2022-09-19 ·
★★★★★
You will wait and wait
Stocked items and shipping time is not accurate.
Reply from WorldSoccerShop2022-09-20
Sorry for your issue. We work to keep all notifications up to date for in stock items and shipping times. What is your order # and I can look into it for you? And we can check the problem products to update the in stock status as well as shipping estimate.
Your in Soccer,
David F
D
Daragh Stephenson · 1 review ·
★★★★★
Ordered a pair of size 15 us men’s…
Ordered a pair of size 15 us men’s tiempos and I paid 40 dollar’s delivery ordered on the 22 nd of July and haven’t got a single update
It was supposed to be delivered late august been waiting a month and half
I’ve also emailed twice and haven’t got a response
Any answers ?
Reply from WorldSoccerShop2022-09-07
Daragh,
Sorry for the issue with your order. Please send me your order # and I can research it and get you an answer.
You can also contact WorldSoccerShop -https://www.worldsoccershop.com/ - and speak with customer service at [email protected] or call customer service by phone 1-800-277-7255 to speak with a sales agent.
David F
