AfterShip

Jason Live英国 · 写过 7 条评价 · 体验于 2022-11-27 · 发表于 2022-11-27

Totally useless in the UK

Totally useless in the UK. It doesn't include Royal Mail

seems to be a company lacking contact info and people

noone in attendance to talk about my package. fobbing it off to another company who aparently uses another company for delivery. to anyone thinking of using this company please don't.

Store Verification

Waiting was not too long. courteous staff.

it's a bit not intuitive to navigate

it's a bit not intuitive to know what to set up and what features afterhsip has. It connects to a lot of other programs that are not considered aftership so it gets confusing when you end up on another website while setting your account. But aside from that, I enjoy the free tracking page given to customers in lower plan tiers.

Resolution did come eventually

I was left the day before without a solution but when I re-engaged this morning my issue was quickly resolved and my questions were answered. I just wish the first person would have responded with possible solutions instead of just repeating the problem.

Moazzam helped me and was great at…

Moazzam helped me and was great at addressing my issue 🤗.

Actually Useful for Small Business Startups

The website design is very fluid and easy to operate. The chat function is quick and responsive, and informative. I do find it confusing going between Postmen and Aftership. It is unclear how the two entities relate to each other, and I feel like I've created 2 7-day free trials, which was not my intent. So now I am concerned that I'm going to be paying 2 separate monthly (weekly?) fees, which was also not my intent. I just don't understand the e-commerce shipping "rules" well enough. Not their fault.

good customer support highly recommended

Helped resolved our issue

Helped resolved our issue. Stayed online until issue was resolved.

Absolutely useless!

Absolutely useless!! They keep telling me SEUR has tried to deliver or will deliver but my goods have still not turned up. When I tell them I get a condescending "we understand your concern..." email but no attempt to actually help. No idea of customer service at all

SCAM!

They gave us a delivery date which was earlier than the order... never replied to any emails. SCAM AVOID IT AT ANY PRICE email address of them are usually cant be reached

Tracking numbers from Poczta Polska don't work at all.

Tracking numbers from Poczta Polska don't work since a month. No response from support. A lot of polish sellers on websites like Etsy/Ebay are accused of not shipping orders because on aftership tracking it shows up like not shipped.

No tracking information available

No tracking information other than an order code from initial purchase to delivery, the company I bought from said they occasionally used them but have not had a very good experience with them. If I could have chosen 0 stars I would have.0

Dave Barwell英国 · 写过 7 条评价 · 发表于 2022-05-07

NO STARS

NO STARS. SCAM, SCAM, SCAM. DO NOT BE DUPED INTO BUYING ANYTHING FROM THIS COMPANY. BOUGHT ITEMS FROM BUYKITCH.CO.UK DID NOT ARRIVE. SINCE MAKING CREDIT CARD CLAIM AFTERSHIP TRACKING WEBSITE HAS NOT UPDATED. SUGGESTING THEY ARE PART OF THE SAME SCAM.

Firstly they informed me they had…

Firstly they informed me they had attempted delivery..UNTRUE. I was in all day and night. They then rescheduled for the next day and gave me a 2 hour window. Then they informed me they had delivered the item to an outside porch at 4.15pm by Hermes. I dont have an outside porch! DO NOT USE AFTERSHIP. IT IS A MASSIVE SCAM!!! They supply national and international contact numbers for problems. DON'T CALL THEM. IT'S A SCAM.

Worse than useless

Worse than useless. I told an Amazon seller that one of his products was slightly faulty six months after I'd received it (thus beyond a refund) and he offered to send me a replacement. (It's a torch.) As it's not actually lodged as another order I cannot trace it via Amazon - he sent it via a company called "Swiship" evidently part of AfterShip. If you've ever tried to track something sent my Swiship it's very easy! But if the package hasn't actually arrived there's literally no way to contest this, contact the courier, nor lodge a complaint. I tried to get help from AfterShip as they are associated with Swiship but the chat assistant kept telling me "they must have some way of contacting them" I said "look for yourself!" and she simply sent me another link to AfterShip's "98 carriers worldwide" as if that solved the problem. I wish I could complain directly to Swiship but there's literally no way to do that!! Have no idea where my replacement torch it. I will have to contact the seller again after sending me a kind replacement. How can these businesses justify not having a support page?! It's incredibly frustrating! I want to punch the internet, my MacBook and all couriers worldwide! I do need anger management but businesses like this are the reason for this!!

ANT澳大利亚 · 写过 1 条评价 · 发表于 2022-03-11

AFTERSHIP SCAM

SCAMMING, DISHONEST & HORRIBLE COMPANY! PLEASE BE AWARE THAT AFTERSHIP ORDER TRACKING & SMS WILL BILL YOU FOR EXCESS CHARGES REGARDLESS OF WHETHER YOU HAVE EXCEEDED THE QUOTA ON YOUR SELECTED PLAN OR NOT. THEY WILL THEN IGNORE YOU FOR MONTHS ON END AND DENY ANY RESPONSIBILITY FOR THE EXCESS CHARGES & THEY WILL NOT PROVIDE YOU WITH INVOICES & THEY WILL DELETE ANY HISTORY OF THE BILLING DATA IN YOUR ACCOUNT. PLEASE MAKE SURE TO CHECK YOUR BILLS IN SHOPIFY TO CHECK IF YOU ARE BEING CHARGED FOR FAKE "EXCESS FEES" BY AFTERSHIP ORDER TRACKING & SMS

No customer support

I am a seller and using aftership for around 6 months. I ship hundreds of parcels to oversea every month. Their pricing is one of the cheapest among similar services, but the quality is the poorest. The most dissatisfied thing is that their customer support is totally helpless. I have had the following problems with tracking of aftership for shipments via DHL and some other shipping companies. 1. the shipping providers' original tracking page and 17TRACK show the tracking status in a timely manner, but aftership does not update the status in a timely manner. 2. the tracking that was “In transit” suddenly became “Pending” and the tracking stopped. 3. it is marked as “Delivered” when it should be “Scheduled for Delivery (Not yet Delivered)“. Their response to my inquiry is as follows. 1. customer support manually update the tracking status I queried and ask “Tracking works. Is there a problem?” →I present some tracking numbers as samples. I’m inquiring in general terms. Customer support manually updating the sample trackings does not solve anything at all. 2. several times the tracking number I submitted is missing after I inquire about it.(I don’t want to think they deleted to avoid answering.) 3. finally, they would not investigate at all, saying that there is a problem with the logistics company’s API. Customer support does not work at all and contacting them is simply a waste of time.

This is the worst tracking system…

This is the worst tracking system service I've ever experienced. Too many inconsistencies and inaccurate Information. There appears to be no real time tracking.

Fake company

Fake company - no help, no information - never use it