Agoda

Not the easiest to navigate around it

Once again higher rates as a Diamond VIP

Once again, as a Diamond VIP member I get higher rates than if I search anonymously. Have to go incognito to get the best rates and then sign in after having secured lower rates. So frustrating and disappointing that Agoda treats loyal customers with such contempt.

Mina Hamidian澳大利亚 · 写过 1 条评价 · 体验于 2026-10-13 · 发表于 2026-10-13

Disappointing experience with Agoda

Disappointing experience with Agoda When booking a flight and hotel package, I would expect a significantly better price, not to discover later that booking them separately would have saved me AUD 110. I contacted customer service to request a price match, but was told it was not possible because I had booked a package. On top of that, if I had booked separately, I could have paid for the hotel just 10 days before my trip, whereas with Agoda, I had to pay for everything upfront in one payment. Overall, I’m disappointed with the pricing and flexibility of Agoda’s package deals. I expected better value and a better customer experience.

Joanna Plesko澳大利亚 · 写过 1 条评价 · 体验于 2026-10-13 · 发表于 2026-10-13

Never book with this company

Never book with this company. I have had an emergency come up and I had to cancel my accommodation. Spoke to the hotel who are absolutely wonderful and agreed to give a full refund. I messaged Agoda to let them know that I had spoken with the manager of the hotel they had agreed to refund in full. Contact through Agoda ai chat keeps telling me that the hotel are refusing refund. Which is not true.

**ROBBED on check-in day

**ROBBED on check-in day. This company is a disgrace.** Picture this: 24 hours of travel across multiple cities. You land in Cusco, Peru at night — exhausted, dragging your luggage — and the hotel you confirmed and paid for doesn't have your booking. Agoda cancelled it THAT DAY. The cancellation email didn't even bother with a reason. It literally said "{arReason}" — they couldn't even fill in their own template. So there we were, two worn-out travelers standing in a foreign city at night with nowhere to sleep. I went in to deal with the hotel staff while my friend stood outside frantically searching her phone for any room that would take us. This was supposed to be our vacation. Instead we were tag-teaming survival. The Hilton Garden Inn at $1,568 wasn't a luxury splurge. It was the ONLY hotel with a room available on zero notice. We paid it because the alternative was the street. Then came the circus. Every new agent offered something worse: $87.53 cash, then $29.17 in AgodaCash, then $145.88 in AgodaCash. Their final answer: they "cannot proceed further than the original booking value." Translation: you eat the $1,276 loss, we keep the profit. The best part? They rejected my replacement receipt because the guest name didn't match mine — then REFUSED, twice in writing, to correct the name when my friend (the actual booker) asked them to. They demand a document they won't issue, then punish you for not having it. That's not policy. That's a trap. A company that leaves you stranded at night in a foreign city, pockets the difference, and weaponizes its own paperwork against you. Book elsewhere. Or book to the hotel website instead!!!!

Agoda is fine until you need support - automated loops, useless CS, and hidden facts

Agoda is fine if your trip goes smoothly and you never need to contact them. But the moment something goes wrong, oh boy—good luck. Getting through to a real person is an absolute nightmare. You are forced through endless automated bot loops that keep deflecting your issue. When you finally reach a human agent, they have zero power to help or resolve anything. In my case, Agoda’s listing completely omitted that the property had shared bathroom and kitchen facilities. When I requested a refund for this misleading information, their CS team capped my refund at 50%, falsely claiming the hotel partner refused a waiver. When I messaged the hotel directly, they were responsive, cooperative, and stated they were fully willing to approve the waiver! Agoda’s support system is designed to waste your time with automated walls and generic templates while deflecting blame to hold onto your money. Extremely disappointing experience.

Agoda loyalty program is a scam

Agoda is punishing for loyalty their diamond vip customers with higher prices. A property price there was 5 euros more expensive for me than for a new customer. Delete your account and start a new one if you want better prices.

Absolute scam

Absolute scam. Booked flights and hotel, unable to access my booking via the airline, 48 hours before flying and still no assurance my 8 year old daughter would even be seated near us. Their support is just an Indian BPO. Horrific. Will never use again. And this is as a supposed "Diamond VIP".. which means absolutely nothing.

irishpish澳大利亚 · 写过 3 条评价 · 体验于 2026-09-28 · 发表于 2026-10-13

WORST! SCAMMERS! Do not book from here.

This is the worst booking site. Never use it. I accidently doubled my booking and according to their policy I can apply for a fee waiver and it will only get approved if the property agrees to it. I contacted the property through email and have informed me they allowed it and to inform agoda which I did. From 28th of September to October 13th agoda has been repeatedly saying "we have not heard from the property partner therefore will not allow the fee waiver. I forwarded their emails to each other and the property states they did not respond to them and the time they did, is to lie that I have chosen to keep my booking which I did not asked to to do. I emailed agoda to escalate this issue to a higher up or the complain manager however they disregarded and ignored my request and repeated the same bullshit "we have sent you request for a fee waiver ... we have not heard from the property and will not allow the modifications. I then reported them to ACCC and asked my bank to make a dispute which then the bank was the ine contacting them and have all the sudden allowed my modification and partial refund. DO NOT USE AGODA!! THEY WILL TRY TO KEEP GOING IN CIRCLES UNTIL UR BOOKING COMES UP AND YOU STILL HAVENT GOTTEN UR MONEY BACK.

I am writing this to warn everyone…Agoda serious scam and terrible experience - Booking ID 711101975

I am writing this to warn everyone about the serious scam and terrible experience I had with Agoda. I wanted to book a hotel room for 2 nights, from October 9th to 11th. Agoda showed the price as 130 AED per night. When I went to pay, a total of 297.21 AED was deducted from my card. Since 130 AED x 2 nights is 260 AED, I logically assumed the 297.21 AED was the total for both nights plus taxes. Unfortunately, I had accidentally clicked only 1 night (October 9th to 10th) on the app. But because Agoda added so many hidden fees at checkout, they made one single night cost the price of two! In the app, they showed the rate as 130 AED for 1 night, but an extra 167.21 AED was deducted from my card for "additional charges," including VAT. This means their additional charges were actually more than the room rate itself! How is that even possible? This is exactly how they scam you. They show very low prices to compete with other booking websites, tricking people into thinking Agoda is the cheaper option. But in reality, they make a fool out of you by piling on massive, hidden charges at the final step. I didn't notice my date error initially because the final amount matched exactly what I logically expected to pay for a full two-night stay. The nightmare started on October 10th. We went out for a city tour and came back late around 11:00 PM. To our shock, the hotel management had removed all of our personal belongings from the room without even calling or informing us. They told us our booking was only for one night. When I checked the confirmation, it did say one night. I was completely shocked. By the time this happened, it was past midnight. We couldn't find any place to stay at that hour and were forced to spend the entire night outside in a public park. Imagine how dangerous and exhausting this is, especially if you are traveling with kids. To make it worse, Agoda intentionally delays sending your official receipt. They didn't send it on the day of payment, which feels like a tactical move to keep you from noticing their inflated hidden fees until it's too late. I have uploaded all my screenshots and payment proofs here. Please do your research and book directly, through Google, or via other reliable websites. Never use Agoda!

Nabasish Bhattacharjee印度 · 写过 1 条评价 · 体验于 2026-10-01 · 发表于 2026-10-13

We are looted by Agoda

We are looted by Agoda, we booked a property for 2nd - 3rd October on 1st October night, we made full payment, after making payment, confirmation came for 1st - 2nd October, when we complaint to Agoda , they told they will check and they need 48 hours , after 48 hours ,they simply replied booking cancelled, nothing can be done.. Booking number is - 20550 44120 We paid 21450 , which is a huge amount, such a pathetic service, I request people to think 100 times before booking via Agoda ..they don't care about their customers.... We received mail from Agoda after this review but that is of no help. I offered three possible resolutions, but none of them are accepted , Agoda is asking us to book freshly and they will see if any discount can be given , there is no word of assurity , we do not get any confidence , very disappoint that Agoda could not provide any concrete resolution in last 3 weeks.

Shams Tabrizi澳大利亚 · 写过 2 条评价 · 体验于 2026-10-12 · 发表于 2026-10-13

What a nightmare these scammers are!

What a nightmare these scammers are!! This website going to hell sooner or later! Using booking.com with no trouble at all...these scammers lie about the amenities and fees just to get you book with them then denying any help. forget about asking refund! Now look at their replies here,,, same bs replies over and over!

Customer services is more than inadequate

On of the travelers developed a respiratory tract infection 4 days before our departure and booking with Agoda. We contacted both the hotel and Agoda to find a solution to cancel our booking due to this unexpected health problem. It was impossible to contact a human being from Agoda. Customer services is a vicious cycle created by algorithms and chatbots. We were unable to travel and unfortunately had to pay the full price for our booking. Although we have submitted several forms about the situation and our cancellation, Agoda ironically kept us sending messages for car rentals, for upgrades and even to rate the hotel to which we never stepped in. With current communication technologies this is unacceptable. Therefore our conclusions are "never again" and "customer beware"!

Snehal Chakankar Pathak印度 · 写过 1 条评价 · 体验于 2026-10-02 · 发表于 2026-10-13

Hausai lake resort

We booked a resort and they cancelled our booking and now agoda is denying us refund saying it you won't get refund because the payment mode is UPI . And even used abusive language with us.

Rachel Qi马来西亚 · 写过 1 条评价 · 体验于 2026-10-11 · 发表于 2026-10-13

Extremely Disappointing Stay

Extremely Disappointing Stay — Kingston Hotel 4 @ Hulo Bukit Bintang I booked a 2-night stay through Agoda, from 11–13 October 2026, and this was an extremely disappointing experience. We specifically requested a high-floor room but were eventually assigned a room on the first floor. To make matters worse, the actual room looked completely different from the photos advertised online. The room also had a connecting door leading directly into another room, which made us feel extremely uncomfortable and raised serious privacy and safety concerns as two female guests. The corridor was filled with a strong smell of cigarette smoke, and the room condition was far below our expectations. When we requested a room change, the staff repeatedly insisted that no other rooms were available. The alternative rooms he showed us were in secluded locations or had queen-size beds instead of the twin beds we had specifically booked. What made the situation even more confusing was that Deluxe Twin Rooms were still being advertised on Agoda and Trip.com, despite the staff insisting that no twin rooms were available. When we requested a refund, the hotel refused and directed us to Agoda. Agoda then informed us that the hotel was unwilling to approve the refund. The worst part was having to wait at the hotel lobby and repeatedly contact Agoda customer service from after 11:00 PM on 11 October until approximately 4:00 AM on 12 October. Agoda representatives told us to wait for a callback, but despite our numerous calls and follow-ups, we never received the promised call. Our issue remained unresolved, and we could not obtain a full refund. As two female guests who already felt uncomfortable and unsafe, being left waiting for hours in the middle of the night was physically and emotionally exhausting. Neither the hotel nor Agoda provided a satisfactory resolution, leaving us feeling helpless and extremely disappointed. Overall, the misleading room photos, poor room condition, cigarette smoke, privacy concerns, unsuitable alternative rooms, and terrible customer service made this an unacceptable experience. I am requesting a full refund and a proper explanation from both the hotel and Agoda. Paying customers deserve accurate booking information, safe and comfortable accommodation, and reliable customer support when problems arise. I would not recommend this hotel to anyone looking for a clean, comfortable, and pleasant stay. I sincerely hope Agoda and the hotel management take this complaint seriously instead of shifting responsibility to one another.

Avoid Agoda and Viaje Hotel Downtown Cairo

i booked a hotel in Cairo with Agoda on line Viaje Hotel Downtown Cairo and i was deceived on Agoda webpage the hotel was beautiful and nice location when i arrived to the location of the hotel i was in shock old building and a lot of old people sitting inside the front door of building smoking shisha i was confused i asked if im in the right address and they told me the hotel located on the 5 floor of the building my wife and kid are afraid to enter the building , no way i will stay in this place ,dirty building , Brocken floors a lot of old men's smoking shisha this hotel is not good for family's i contacted Agoda and explain to them and they told they cant do refund they don't care they want to make money only , I didn't stay or will stay in this hotel for 5 min

Agoda …

Good prices but not always able to cancel booking without a penalty.

There should be option to change the…

There should be option to change the date

Erna Nurmawati印度尼西亚 · 写过 1 条评价 · 体验于 2026-10-11 · 发表于 2026-10-12

Title: Extremely Disappointing Refund Policy, Booking Date Errors, and Customer Service

I am extremely disappointed with Agoda's service, particularly its flight booking process, refund handling, and customer support. First, there was a serious issue with the travel date displayed in the application. The month was set to December when it should have been October. The intended travel date was 26 October, but the booking showed 26 December instead. This is a major and frustrating issue that raises concerns about the accuracy and reliability of Agoda's booking system. Second, I booked a flight with Garuda Indonesia and expected a fair and transparent refund based on the applicable refund eligibility. However, out of approximately IDR 4.7 million that I paid, I received only IDR 948,000 back. This is extremely disappointing. Customers deserve a clear explanation of the refund calculation and should not lose a substantial amount of money without proper clarification. Third, Agoda's customer service is incredibly frustrating. It is very difficult to reach a real human agent because the system relies heavily on automated bots. The responses are repetitive and unhelpful, and there seems to be no straightforward way to escalate the issue to someone who can actually resolve it. When customers face booking errors and significant financial losses, they need accessible human support, transparent refund policies, and an effective complaint resolution process—not endless conversations with a chatbot. I strongly advise other travelers to think twice before using Agoda for flight bookings. My experience has been deeply frustrating, from the incorrect travel month displayed in the application to the disappointing refund amount and the difficulty of contacting a real customer service representative. Agoda needs to take responsibility for these issues, improve the accuracy of its booking system, make refund calculations transparent, and provide customers with easy access to human support. I would not recommend Agoda based on this experience. Please be careful before booking through this platform.

Always bad

Bad as always, customer service doesn’t help you and doesn’t understand you