Agoda

Good service

Happy with Agoda’s Service! 🙂

I've been using Agoda for quite some time, and so far, I'm very happy with their service. Thank you! 😊

Avoid Agoda

Avoid Agoda – Refusing refund for 1-minute booking error (Booking ID: 1783276548) Due to a system error, an incorrect booking was placed. I submitted a cancellation request within 1 minute of the transaction. Zero impact on room inventory, yet Agoda refuses to refund and hides behind rigid policies. Zero empathy, terrible customer resolution, and untrustworthy system.

The AI experience with AGODA was bad

All multi bookings under one roof- helpful. A reliable booking service full of good information and one that, should you have need, you can phone a human !! AGODA is my first port of call when booking trips

Beware of dates changing and difficult to cancel or correct.

The booking dates changed and it was very difficult to cancel even though it was immediately after the incorrect booking.

They post rooms that aren't priced…

They post rooms that aren't priced correctly and then expect the hotels to sort out their mess. Customer service is awful.

Do not use these or there affiliates .

Do not use these or there affiliates. I booked a delux double room in Thailand. When I arrived, I was given a twin room. On the agoda booking page it stated that you can have a double bed or twin beds . I asked for a double bed, . and when i arrived i got twin beds . The hotel was full and could not move me. 5 different customer care people i went through . I had to explain to each one again and again .one saying we will get refund for you and then 15 minutes later told no they wont refund .1 saying i had booked a twin room with double beds then 5 minutes later saying 2 single beds , but in the end I got nothing .out of pocket again using these... avoid these and booking.com their parent company. And any other company owned by booking holdings .they dont take care when things go wrong. I wish I could put photos on here with the conformation and their booking page to prove it .which i also sent to customer care but still got nowhere

Gaslighting CS reps, poorly designed app.

The app had my other credit cards saved so when i was booking, there were choices for the card to use, i was trying to add a new card bit then i dropped my phone accidentally and when i looked it already processed the transaction on the wrong card. i think the confirmation button got pressed when i dropped the phone from my hand.. i was trying to use the correct card. I called their customer service to ask to reverse it and allow me to use the correct card. the rep lectured me about how their app had a confirmation button, which I explained has been accidentally pressed when i dropped the phone from my hand. They said cancelling it was not possible to guarantee without charges. I only asked to cancel it so i can rerun the booking with the correct card. They refused to provide a reasonable solution and even gaslighted me and blamed me saying the error was not on their part. I’ve been using agoda for a long time and have been happy with it but this is the worst experience I ever had with them.

Extremely disappointing

Extremely disappointing . My visa was refused, making it impossible to travel, and Agoda refused to offer even a partial refund. I wasn’t asking for a full refund, just a reasonable solution given the circumstances. Zero flexibility, zero understanding, and a complete lack of customer care. I regret booking through Agoda and will never use this platform again

Wouldn't recommend

Booked and paid for a cottage over Christmas apparently the owners of the cottage didnt respond and accept my booking I got a refund but its was so uncertain. I won't use agodo again too risky.

Frank McGuire英国 · 写过 109 条评价 · 已认证 · 体验于 2026-10-10 · 发表于 2026-10-10

Terrible company to deal with

Terrible company do deal with. The customer service ignore your questions and answer something entirely different.

Terrible experince

Terrible experince, they saved my session and credit card information for 5 days and when I turned on my phone in the morning it started making another booking without my consent. As a result I had 2 reservations 2 payments for the same hotel and same dates. I called them 4 times to be able to cancel it, I reached out hotel and with my free cancellation request they cancel it. I strongly dont suggest this company

Charged for a cancelled booking that the property never received

I strongly advise against using Agoda. My experience with this platform has been extremely frustrating, and I have completely lost confidence in its booking and customer support services. I made a reservation through Agoda and subsequently received an email informing me that my booking had been cancelled. Despite this, my bank confirmed that the payment was deducted from my account on October 6, 2026. Even more concerning, the Agoda app displayed contradictory information, showing the same reservation as both “Confirmed” and “Cancelled”. Since Agoda failed to provide a clear explanation, I contacted the property directly. They confirmed IN WRITING that they had absolutely no record of my reservation, neither active nor cancelled. They also explicitly confirmed that they had never received or processed the booking and had not initiated any cancellation or charge. After multiple attempts to obtain assistance, I finally received a response from an Agoda customer service agent. And this is where the situation becomes even more unacceptable. Despite all the evidence I provided, Agoda’s response was that they would contact their booking partner to investigate the issue, but that “the outcome is not guaranteed”. No refund confirmation. No clear resolution. Not even an estimated timeframe. How is it acceptable for a booking platform to collect a customer’s money, send a cancellation notification, and then be unable to explain what happened or provide a timeline for resolving the issue? I have provided everything necessary to demonstrate what happened, including written confirmation from the property, proof of payment, the cancellation email, and screenshots of the contradictory booking statuses. Yet I am still left without my money and without any certainty about when, or even whether, the issue will be resolved. To make matters even more absurd, Agoda sent me a request to review a stay that never took place. I want to make it absolutely clear that the property itself has been cooperative and helpful. My complaint is directed entirely at Agoda and its handling of this reservation. I DO NOT RECOMMEND USING AGODA. A booking platform should provide customers with reliable reservations, transparent payment processing, and effective support when something goes wrong. Based on my experience, Agoda has failed to deliver on all three. I would strongly advise anyone considering booking through this platform to think twice before trusting it with their money. UPDATE!!! Despite providing all the requested booking details and supporting evidence, the situation has become even more concerning. Agoda is now claiming that both its booking partner AND the property confirmed that I checked in and stayed at the accommodation. This is absolutely false. I never checked in or stayed at this property. What makes this particularly unacceptable is that the property has already confirmed to me IN WRITING that they have no record of my reservation and never received or processed it. I have repeatedly asked Agoda to provide evidence of my alleged check-in and explain this direct contradiction. Instead, I keep receiving the same response without any supporting documentation. How can Agoda claim that I stayed at a property when the property itself has confirmed the exact opposite? My payment was deducted on October 6, and I still have no refund, no evidence supporting Agoda’s claims, and no clear resolution timeframe. At this point, I have completely lost confidence in Agoda’s customer support and booking process. I strongly advise others NOT to use Agoda. This is an unacceptable way to handle a customer’s money and a legitimate complaint.

Pat McDonagh爱尔兰 · 写过 3 条评价 · 体验于 2026-10-10 · 发表于 2026-10-10

They tried to scam me with€491!!!Just…

They tried to scam me with€491!!!Just out of the blue wanted to take out from my bank account without any authorisation.I didn't book anything!!!Poor customer service,they don't have contact number online bot is useless.Im seeking legal advice against this company.I have evidence.I do not have booking number because I didn't book anything!!!!!I submitted my contact details to their customer service but nobody seems to keen to clarify this matter.

I had booked a number of hotels through…

I had booked a number of hotels through Agoda for our trip to Australia but became concerned following a bad experience with a hotel in the UK about how issues were managed. On that occasion (UK) the price changed when we got to the hotel l, check in time was different and when we eventually did get access to a room after 2.5hrs the room was dirty and unkempt (having paid the additional fee to the hotel). Support from Agoda was poor from the start. They eventually paid me some compensation (for the additional fees) but it took a number of messages and eventually an email 2.5 months later to accept that there had been a problem. I cancelled the hotels in Australia as a result (that were not non refundable) as I was concerned about this hapoy again whilst we were travelling. We have had 2 out of 3 hotels in the last 3 days who have been brilliant no issues. However our most recent booking was a rerun on the UK experience with the added downside that Agoda thought that a helpful resolution would be to cancel the booking without our agreement. Again we had been 2 hours waiting in reception for a resolution, had by then missed an event that we’d hoped to attend. I would suggest that when it works it’s great (but to be honest it is sometimes cheaper to book direct on checking) but when it doesn’t it is very disruptive and left us both with a bad experience and a horrid day on what has been a good holiday. Sadly things that would and could have been resolved a few years ago are now far more complicated and the lack of engagement does not help. I will not be using Agoda again.

Karim ElGabry埃及 · 写过 1 条评价 · 体验于 2026-10-09 · 发表于 2026-10-10

Fake hotel details

I usually used agoda for my reservations while this time they allow fake hotels data on thier app while i already reserve the below  Manazel Ajyad Hotel and i checked everything photos and location before i pay the amount after reservation i couldn't found confirmation from the hotel i referred to agoda customer to provide me with hotel detail i contacted them they advised that there no reservation and till now i dont know that to do or where is my money and they advised that the hotel refused to refund the amount while the all data incorrect Update : your agent gave me wrong hotels details as i already contacted them and they advised that no reservation at their end and you agent dont even know the correct hotel details please need anyone support me as i have all supported documents that you have post fake hotel details (hotel name ,photos &location) and you refused even to cancel it And he couldn't justify the issue so he directed me to send email to agoda Please check the chat history with your CS

terrible company to get in contact with

terrible company to get in contact with ... every time I need to contact this company I have to wait 1 hour on the phone to get in touch with a real human. Their automated virtual agents are just running in a loop and do not offer a solution. They're just wasting my time. Terrible !

It was easy to navigate overall…sp

It was easy to navigate overall process, apart from payment. Payment should allow to select pay pal or other type straightaway rather then typing a credit card or other.

Always find a good seal on hotels andca…

Always find a good seal on hotels andca lot cheaper than others booking sites always eecomend agoda friends & family😁

Hotel booking for Medina

Easy booking,reasonable prices displayed.