AOMEI provides reliable Windows backup & restore software, easy iPhone backup & data transfer tool, safe hard disk partition manager for personal and business of all sizes.
Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional support team, noting that staff members resolve issues promptly and handle requests with great professionalism. People deeply appreciate the reliable software products and the exceptionally quick response times when seeking assistance for technical challenges.
Some reviewers were not happy with the technical support, mentioning that communication stalled and repetitive troubleshooting steps were requested without success. A few consumers also experienced frustrating delays, unresolved issues regarding license reinstatements, and difficulties getting timely responses from the team. Others noted that certain product features did not perform as advertised, leaving them disappointed with their overall purchase.
This is the worst live service I have used, been trying to get Kevin to answer my refund request and he has not bothered to come back to me.
I have now wasted 1 hrs with my bank only for them to start a claim. I know Kevin is representing another company here but as its you dealing with the support its you who gets the feedback.
AOMEI Technology 回复2022-02-09
As we were unable to find your contact details on trustpilot.com. Could you please contact our support team ([email protected]).
The only thing I would use this program for is basic disk management. I would never endeavor to migrate on OS using this program, simply because the number of people posting to their website with critical errors after major operations is troubling. What I fail to understand is what disk partition offers that does not already come free with Windows via its disk management tool. Aomei throws a bunch of toys in with its programs like secure delete and stuff like that, but again---I personally do not trust programs like this that to do any heavy lifting as rarely have I heard people effusive about how seamlessly a fifty dollar program migrated an OS to an SSD or tasks of this magnitude.
AOMEI Technology 回复2021-12-29
Hi dear, thanks for your review of our product.
AOMEI Partition Assistant is a complete hard disk management tool and easy partition manager. It can not only basic disk management: merge partitions, clone partition, clone disk, wipe partition, shred files or folders and rebuild MBR, but also convert system disk between MBR and GPT, allocate free space from one partition to another, and migrate OS from MBR disk to MBR SSD or HDD, etc. You can try to use more practical functions of this product. Even without spending money, the free AOMEI Partition Assistant Standard version can also meet most of the needs of many users.
Thanks again for your review.
Going on the website it tells you how the software is free. once downloaded it won't let you complete action until you upgrade! even with the "free trial version"
AOMEI Technology 回复2021-11-02
Dear customer:
Thank you very much for your support of our product! We always take the protection of user and enterprise data security as our mission, and provide different versions for individual and enterprises users, hoping to meet their different needs.
The trial version is to help you know and experience functions of our products in advance, and determine whether our products meet your needs. After trial, you can choose the version that is more suitable for you according to your needs.
Best regards,
Gabby
Not only is this software crappy and useless, they are fabricating fake reviews on top of mine to make sure that they seem like a genuine company. I gave them a fair review saying their products suck but customer support is functional at least but not even that is good enough for them so they make a good couple of 5 stars review on top of mine to make me out to be the crazy customer. Never buying from these scummy chinese companies again...
AOMEI Technology 回复2021-09-07
Dear customers:
In response to the problem you mentioned earlier, our technical support staff has already refunded you in accordance with our 100% refund promise. Thanks for your satisfaction with our technical support service.
Regarding the comment you mentioned, we have some doubts, we are not sure what you are referring to? The reviews on the Trustpilot platform are real reviews from our users. Can you tell me in detail what reviews you are talking about?
In addition, we have branches in Hong Kong and Singapore, and our products have been supported by many users around the world. Did you encounter any problems in using our products? If possible, please contact us at [email protected], we hope to learn more about your problem and help you deal with it further. We are also very grateful for your suggestions for my product, we will do better because of this.
Look at their website. At first they claimed to be a Chinese company, then they became a Hong Kong company, and then they became a Singapore company. Now, guess what, they have become a Hong Kong company again.
Why should I trust this kind of fraud company from China? An idiot named Kevin asked me countless idiot questions, and he didn’t even know what the software was used for.
I have given up my refund
AOMEI Technology 回复2021-09-02
Dear Jasson,
Thanks for your comment. We regret what happened to you. Please let me explain it and hope you can trust us.
Regarding our address, we have offices in Singapore and Hong Kong. Singapore and Hong Kong addresses are our companies, so the official website address has also changed. I am sorry that this has made you confused.
We immediately communicated with our technical support staff Kevin to learn more about you, but we can't find your mailbox and were unable to contact you through Trustpilot platform. In order to provide the best service for you, we hope to understand your needs and solve problems you meet. If our products really cannot solve the problem you are experiencing, we must honor our promise to refund you immediately. So could you please contact us again? This is our contact address: [email protected]
Hope the above can get your understanding, and we hope to help you solve these troubles as soon as possible.
I purchased the AOMEI Backupper Pro + Partition Assistant Pro, AOMEI Backupper software on 23 July 2021. However, the software is not applicable for the work I’m trying to accomplish. I realized immediately that the tool didn't suit my needs, so I requested a refund the next day, assuming it would be honored per their policy ( 90 Day Unconditional Money Back Guarantee). The first request for a refund was temporarily refused by Aomeitech Sales/Tech Team on 24 July 2021. Kevin from the sales/tech team sent two emails with some great information on trying to fix the solution; however, I have a unique issue that AOMEI software will not solve, making the software useless to me. Therefore, I requested a refund for the software that I can’t use under the 90 Day Unconditional Money Back Guarantee.
AOMEI Technology 回复2021-08-10
First of all, thank you for your support to our products. We also apologize for the inconvenience caused to you. Regarding your question about our products, our technical support staff would like to help you solve the problem. I hope you can tell us what is the particular problem you encountered? We can help you further. If the solution we provide still cannot help you solve it, we will refund you as soon as possible. You can contact our technical support staff again and they will refund you. Sorry again.
Used the Partition Assistant to extend an Ubuntu partition - tried to include unallocated space that was after it. It looks like Partition Assistant wiped the partition information and I am now looking for file recovery software.
AOMEI Technology 回复2021-07-12
First of all, thank you very much for your support of our products. For the problem you encounter, you can contact our technical support staff, and they will give you a detailed solution. In order to prevent you from encountering similar problems in the future, you can back up important data or files in advance. It is convenient to restore when necessary to ensure the safety of your data. Thanks again.
I bought two licences of Aomei Backupper Pro, total cost £47.99 GBP.
The program failed to do its job (disc clone). Within three days I applied twice for their "UNCONDITIONAL REFUND WITHIN 90 DAYS", they are sending irrelevant emails and NOT REFUNDING. So much for a no quibble guarantee. Nigel.S.(UK)
****** DO NOT USE THIS COMPANY ******
****** DO NOT USE THIS COMPANY ******
****** DO NOT USE THIS COMPANY ******
AOMEI Technology 回复2021-06-07
It is a pity that our products have brought you a bad experience. Regarding the issue of invalid disk cloning you mentioned, if it is convenient, please contact our technical staff's mailbox: [email protected], and there will be professional technicians to solve your problem. I have already reported your refund request to our technical department staff, because the technical department receives a large number of emails every day, and may not respond to you in time. Please be patient. Sorry again.
Sadly I purchased a license for Partition Assistant and like others I have read about was unable to use their 90 day money back offer. IT WAS A SCAM!! Avoid this company. Somewhere in China and I unfortunately spent 460.00 to fix a client problem which I resolved on my own anyway. DO NOT BUY FROM THIS COMPANY AND EXPECT A REFUND!!! YOU WILL NOT GET ONE, ONLY A RUN AROUND!!
AOMEI Technology 回复2021-05-28
We have received your feedback. Our technical support staff has contacted you and hope to help you solve the problem. You can check the email to see if you have received a reply. If your problem is not resolved, we will refund you immediately.
Scam company. I paid $42.00 for a copy, 6 months later I installed a new video card and was surprised that the software suddenly told me I was unregistered.
I asked contacted the company and they informed me that I'd need to purchase a new license every time I changed hardware.
TLDR: You have to re-purchase a new copy every time you change any hardware in your computer. Scam Company.
AOMEI Technology 回复2021-05-28
I'm sorry for the inconvenience caused. In response to your question, under normal circumstances, we will reset the registration code for the user. You can explain the situation specifically to our technical staff, and they will help you solve your problem.
This is a scam -- Installation failed repeatedly - Support "solutions" all failed -- They supposedly have a 90-day unconditional money back guarantee. I paid 10 days ago. They refuse to return my money. AVOID THE RIPOFF
AOMEI Technology 回复2021-04-28
We have received your evaluation. First of all, thank you for your support of our products. For installation problems, you can ask our technical support staff for help：[email protected] and they will help you solve the problem. I have confirmed that our technical support staff has already refunded you. It may be other reasons that you did not receive the refund in time. I hope you can confirm it again. Thank you.
AOMEI Backupper - Emergency boot up disk fails to be created. It goes to 88% then the program crashes. All I have is a pile of ruined optical disks. Also, generating an ISO and using it to burn a boot up disk fails. If you can't startup at the DOS level, you can't restore drive C. Some of the language used makes no sense. They need to get help from an English speaking person. I've requested a refund and uninstalled the program from my computer. We will see what happens.
AOMEI Technology 回复2021-04-13
We are very grateful for your support of our software and sorry for the trouble you have caused. You can report this problem to our technical support staff: [email protected], and they will tell you how to solve it. The program may crash may be due to other reasons. Also, we will refund you as soon as possible.
Absolutely terrible rip off company. When their product fails so does their "Unconditional" money back guarantee. You might as well throw your money out the window. Product is bad. Customer service is worse. They WILL NOT give you a refund.
AOMEI Technology 回复2021-03-01
First of all, thank you for your support of our products. Our support staff will receive a lot of emails every day, and we are sorry for not being able to reply you in time to refund you. You can contact our support staff again, we will solve the product problem for you and refund you as soon as possible.
If I could have given no stars I would have. I have contacted them 3 times & they keep asking me questions. I told them that the programs don't work & now they are ignoring my emails! DO NOT BUY from AOMEI! They are a ripoff! So far, I have not gotten my money back. I will be contacting my state's attorney general to retrieve my $102.30!
AOMEI Technology 回复2021-02-25
We have received your feedback and thanks for supporting our products. The reason why our support staff asked you some questions is to help you better solve the problem. I am sorry that it has caused you trouble. Because we receive a lot of emails every day, I am sorry that we did not reply to you in time. If you want a refund, please contact our support staff again, and we will refund you as soon as possible.
Stucked while burning the cd. If you want your refund, you need to answer their countless stupid questions. Why does an unconditional refund require me to be interrogated?
BTW, There is a very obvious China in the right-hand sidebar.
AOMEI Technology 回复2021-01-29
Sorry for the inconvenience. Every time we receive a customer’s email, we will ask the customers some questions in order to help them solve problems, meanwhile, we can also improve ourselves. Because we receive a lot of emails every day, we are sorry for not giving you a refund in time. You can contact our technical support staff again and they will refund you immediately.
AOMEI Backupper Lifetime license.
They say: «We have a 90-Day Unconditional Money Back Guarantee. If you are not happy with the product you purchased during your first 90 days, we promise to refund your money. When you request a refund, our customer service representatives may inquire the reason for your refund so we can improve our products and our customer experience.»
but I got already 3 mails from their Sales dpt ignoring my refund request (sent 3 days after purchase) pushing me to further use their product instead... This is "scam" for me.
Will remove this review only if I'll (finally) receive the promised refund in the next few days.
AOMEI Technology 回复2021-01-20
Sorry for the inconvenience. Can you tell us your email address? It is convenient for us to inquire, communicate with you further, and refund you. Thanks!
Now these funny liars have replied to me.
I have to say that I was very flattered by this. They want me to put my email here, however these idiotts are so stubborn, they even emphasized their fake address to me. What's wrong with you AOMEI?
LOL , Am I an idiot who doesn't even know Google? or do you think that none of your customers have been to Singapore?
'we are indeed refunding unconditionally not because of your one-start rating. ' Oh, yes, because 'unconditional' is just a gimmick to fool your customers. I even suspect that the review after me is written by you yourself. I've had enough of your antics! The more you reply, the more you show your despicability. So just shut up and lie elsewhere.
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They refuse to honor the 90-day unconditional money back guarantee which posted on their website. And force me to continue using another software to replace my refund. ARE YOU KIDDING??? Or I have a problem with my understanding of the word 'unconditional'.
'Sorry for the inconvenience. Sorry for the inconvenience. Sorry for the inconvenience. '
↑
That's all they can say. And only if you put a one-star here, they will really consider giving you an "unconditional refund". Otherwise never believe them.
AOMEI's poor soft with dishonesty. According to other information, they even pretending to be a Singapore company.
Is this the Chinese business ethics?
Crap, alll u are.
AOMEI Technology 回复2021-01-21
Thanks very much for your support of our products. We are indeed a Singapore company, this is our headquarter address:60 PAYA LEBAR ROAD, #08-55, PAYA LEBAR SQUARE, SINGAPORE 409051. We usually ask users what problems they have encountered, and then do our best to solve their problems. And we are indeed refunding unconditionally not because of your one-start rating. Can you tell me your email address ? It is convenient for us to refund you.
If I could put zero stars in would. I purchased AOMEI premium so I could clone the drive with my OS on it and move it to an SSD. Not only did this not work each time I tried it, but it made my SSD unrecognizable, which could only be fixed by physically opening my computer and unplugging and plugging back in the SATA connection. On top of all of that, their customer support is abysmal. They never answered my first ticket asking for help in transitioning my OS and when I submitted a request for a refund, they basically just asked me to try cloning it again. I reiterated that I wanted a refund and I haven't heard from them since. So the 24/7 support feature of their premium package is a lie. Don't purchase this program.
AOMEI Technology 回复2021-01-18
Sorry for the inconvenience, according to your problem, our technical support staff has provided you with a solution, you can try to use AOMEI Bakupper for system cloning. We have already refunded you. Could you please check again?
I Purchased the Full package, and I tried to do a system clone on my new m.2. it ended up making my drive malfunction and the system wouldn't recognize it. Had to wipe all my drives and reinstall windows. Have tried contacting about a refund about a week ago. Have not received any info back.
AOMEI Technology 回复2021-01-15
Sorry for the inconvenience. First, thank you very much for your support of our products. Does it cause your drive to fail during the process of system cloning? If it is convenient, you can give us a detailed description and give us your email address, we will solve the problem for you immediately and refund you. Thanks.
Beware, terrible customer service and refund problems
I paid for the full lifetime package and then tried both the backup and clone methods to secure my data on to SDXC. All folders copied but little of the folder content came across after 10-hours of waiting.
Then, their customer service was terrible. questioning what I had reported and refusing to refund the monies within their 90-Day Unconditional Money Back Guarantee until I had proven their software failing!
AOMEI Technology 回复2021-01-14
Sorry for the inconvenience. At the same time, thank you very much for your support to our products. If you have received a refund, can you elaborate on the specific steps taken during the backup process? We will solve your problems about backup and cloning immediately.
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