AOMEI provides reliable Windows backup & restore software, easy iPhone backup & data transfer tool, safe hard disk partition manager for personal and business of all sizes.
Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional support team, noting that staff members resolve issues promptly and handle requests with great professionalism. People deeply appreciate the reliable software products and the exceptionally quick response times when seeking assistance for technical challenges.
Some reviewers were not happy with the technical support, mentioning that communication stalled and repetitive troubleshooting steps were requested without success. A few consumers also experienced frustrating delays, unresolved issues regarding license reinstatements, and difficulties getting timely responses from the team. Others noted that certain product features did not perform as advertised, leaving them disappointed with their overall purchase.
Simply does not work and the 90 guarantee is fraudulent
I have tried to clone my system disk to a new SSD using both Partition Assistant and Backupper. The AOMEI tech support could not provide a solution. Neither utility worked and both reported problems with the source disk, but Windows chkdsk /r /f said it had no problems. This was confirmed using a professional test rig on the HDD.
I've informed AOMEI of my complete dissatisfaction and am awaiting a response to see whether they stick to their guarantee promise, or have I just wasted my money buying something that is not fit for purpose?
Since responding to AOMEI's request for data, which I have already provided to them several times, I have have no response from them.
Therefore, I only conclude that:
1. The products do not work for the purposes they are sold, ie cloning drives.
2. The AOMEI guarantee is a dishonest sham and has no value whatsoever.
3. No-one should buy Partition Assistant or Backupper with the expectation of using them to clones drives, because if you do, your money is going straight down the pan.
AOMEI Technology 回复2021-01-13
Sorry for the inconvenience. Can you please tell us the specific error or situation encountered during cloning? So that we can better solve it for you. And, have you received a reply from AOMEI? Can you provide us with your email address so that we can check and communicate with you further?
I downloaded one of their programs after reading the website gave all sorts of hopeful promises. Opened it, went through all the instructions at which point I get a pop up saying that the "trial version" I had couldn't actually perform the operation.
Absolute con. Avoid!
AOMEI Technology 回复2021-01-13
Sorry for the trouble. The trial version of our product has a 30-day period, and it cannot be used after 30 days. You can confirm whether you have downloaded our trial version before. In addition, you can backup, sync, restore, and use tools for free in this trial version, but the trial version not supports the function of the clone, you can find more information on the download page. If you have any other questions, you can contact us at any time and we will solve them for you.
I purchased their product through their website after reviewing their stated refund policy:
"We have a 90-Day Unconditional Money Back Guarantee. If you are not happy with the product you purchased during your first 90 days, we promise to refund your money. When you request a refund, our customer service representatives may inquire the reason for your refund so we can improve our products and our customer experience."
I realized immediately that the tool didn't suit my needs so I requested a refund the same day assuming it would be honored per their policy.
What followed was a back and forth where they continued to pressure me to find value in their product and not refund it. They never refunded my money and I'm currently working with my credit card to resolve the dispute.
AOMEI Technology 回复2020-10-09
Sorry for the inconvenience! Our relevant colleague has contacted you to process the refund, please check your mail. Thanks for your support very much.
AOMEI Partition Manager is poor, did not do the job (misleading). Avoid Partitioin Manager! Had to remove it due to side effects on my computer including hangups. Be sure to remove all registry entries. Service response non-existent. No phone. Did not find an responsive connection with the vendor. Share-it - Digital River, Inc - MyCommerce communication very poor when I asked for a refund. Still trying to communicate. We'll see. /Howard
AOMEI Technology 回复2020-09-27
Sorry to trouble you. You can contact [email protected] to submit a refund request, thank you very much.
The program changed the ikon name and menu/leading texts to Chinese signs, with made it impossible to use. Trying to uninstall was also difficult. Had to delete the directories and exe files to get rid of it.
one word
CRAP don't waste your money, Could not resolve a network address.
Actually GARBAGE would be a better word.
It's about as intuitive as putting a gun to ones head.
the AOMEI partition manager worked great on my pc.
It even worked with a FAT32 HDD.
The downside are the adds you get to download the premium edition, otherwise 5 stars.
Terrible experience. AOEMI backerupper pro reverted to trial version after 1 year. I purchased what looked like a lifetime license only to find out one year later that it was for a one year trial.... No indication of this during purchase of the license. I'm very disappointed... I wont use foul language (not my style) but i should..very angry.
BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!
This software is trash. It locked up our server overnight and into the next business day which prevented our users from accessing shared resources. Their response was to start the backup earlier which would have been during business hours.
They refuse to honor the 90 unconditional money back guarantee that's posted on their website.
Scam,
Program crashed my computer with a blue screen of death 5 times after install. Then linked a new fixed version of the software and I install. That did not BSOD but would not backup, it did nothing. January 3rd they said if they cant fix it that day they would issue a refund. Of course they did not Now nearly 10 days later they are asking for me to reinstall it on all my computers a second time then copy the logs from each computer for a second time and send to them. I copied the unconditional warranty on their web page and they ignored that email.
Please take this seriously. Bad enough they release a program that crashes your computer but then they don't honor their warranty and best yet sell a product that relies an nearly 100% trust it is doing what its supposed to. You wont know until you try a restore and usually that is after data loss has occurred. I would suggest you DONT use this product and certainly don't give this company any money!
This is their email back to me...
Sorry for the inconvenience.
As for BSOD problem. the agent program we sent currently is a test version. But, it also an official version we will release it in the next version.
As for offline, we have contacted our technician to check the problem. Could you give us a chance to solve the problem?
If we can't solve it today, we will refund for you. Is it ok?
If you have any other questions or suggestions, please feel free to contact us back.
Best Regards,
Megan
AOMEI Support Team
Paid Version: AOMEI Backrupper Professional 4.6.2
I'm trying to backup a large amount of data, 651,718 files, to an external USB disk. The first time it stated it would take 24 hours but it stopped after 2 hours. No data except the root was backed up. 80% of just the folders were setup with no data.
I have tried several different approaches and the program runs for while then fails sometimes with no message. Once it failed and said not enough room on target when there was well over 500gb available, more than enough.
Tech support answered my first two emails with canned answers (please provide a screen shot) and on the third try, I included extensive screen shots and details. After 4 days no acknowledgement.
I was able to backup a small folder (25,743 files, 2,694 files, 12GB) but was never able to backup my entire X: drive folders.
I thought this would do my job but it is sorely lacking.
Total waist of money clone drive for server does not work, fails to boot trying to get a refund with no joy. Taking it up with PayPal do not trust this company had nothing but case closed with regards to complants.
Paid for Backupper Pro. Informed that it is running on my machine; but it is impossible to interact with it.
Either a rubbish program, or a deliberat con.
A total waste of time and money.
Site AOMEI : "90-Day Unconditional Money Back Guarantee".
Mail 2019/08/19 from AOMEI "Please be assured we will refund you. We just want to know what the real problem is.
Best Regards,
Delores
AOMEI Support Team
Mail 2019/08/20 from MyCommerce Share-It : Aomei refuses to cancel/refund the order.
They are liars.
I purchased their backup software for it to only fail. I tried all of my options and conatcted tech support to try and resolve my issue. Tech support was very mundane with their approach and also did not resolve my issue. I asked for a refund and was declined with no reasoning. This company isnt worth the headache and i advise against their spftware. Scam
Absolute trash. Their partition recovery cannot recover anything and just crashes. I had to resort to one of their other products, EaseUS Recovery, which i had purchased over a year ago and was supposed to have lifetime updates, but guess what, the key no longer works.
Useless support. Useless products. Ripoff transactions.
I am using Backupper, and find this software to do the job properly, and easy to use. I decided to pay for the Pro version which includes Cloning as well. Overall, happy with the company and software.
Technical support for the products are absolutely horrible!
Technical support for the products are absolutely horrible!
I've emailed support over 11 times with supporting documentation even showing an emulation and explanation of how their AOMEI Backupper over wrote my 2nd physical DATA hard drive.
Their answers are one liners, example: Using their Partition Assistant's Partition Recovery Wizard:
1. We are sorry AOMEI Partition Assistant is not able to help you on this issue. Sorry again for all the problems.
2. Our technicians had analyses the problem, but they didn't found out the causes, sorry about that.
These are the answers you get, no matter how many times I've provided very detailed information with actual photographs showing the issues, step by step occurrence of my problem.
Absolute horrible support, NO PHONE number either, how convenient!
Here's the kicker, I'm in I.T. and needed help with this particular situation, so providing detailed information was a breeze for me, however responses may as well be thrown in the breeze!
No content or possible solutions in their answers. boy I am really ticked with this type of support. did I say "support"?
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