Most reviewers were unhappy with their experience overall. Reflecting major frustrations with the business operations, many customers experienced severe issues with product quality, noting that items broke quickly or arrived damaged. People also frequently complained about terrible customer service, pointing out prolonged communication gaps and long delays in receiving refunds or replacements. Buyers expressed deep disappointment regarding the lack of communication and unresolved warranty claims.
Some reviewers were happy with their purchase, mentioning that the scooters worked well for daily commuting and city travel. A few users additionally praised the smooth ride, solid build quality, and responsive support team assisting with minor technical issues very quickly.
I bought M365 Pro scooter and I am really satisfied. Riding it for 2 months already (240km), Everything is as described. Ride is little harder because of the full wheels, but that was expected. I am 80kg, riding routes in the city that are up and down the hill, and the range is around 20km with my scooter. Definitely recommend :)
Rude and shocking company. Paid using Klarna who took my first instalments of £79.66, returned scooter. This company is supposed to inform Klarna that I have returned and then my refund will be issued, this company are refusing to refund my payment so I will be having to go through the bank, Thieves, this company and Klarna, AVOID at all cost.
3 times service, last time I got back the scooter without brake and light
I bought the Aovopro scooter last January. I had to send it to the service after 6 months because it switched off automatically when riding. I received back a scooter that I couldn't switch on. I managed in two days, but more and more problems emerged. I sent it to the service again. I got back the scooter without brake, without light. (I didn't have a problem with the brake and light before) This is very dangerous, especially in my town, when several streets are on the hill.
The customer service was very helpful in the beginning. When Andy asked to send 3 times to the service, I didn't accept it. When I wrote all the problems and I asked for a new scooter or a refund, he didn't even answer. I don't want the service anymore, because the electrical system is dead and it seems not good to deliver it all the time. Any time the service is 1-3 weeks, but the scooter I need every day for work. I am writing to Citizens Advice now.
This is a service: Eric Hook
30 Park Parade
HAVANT
PO9 5AD
The delivery was considerably fast (one week), and the package was in perfect conditions.
The scooter is very easy to set up and all instructions are pretty clear.
I just started using it in bad weather conditions and it does the job - essential but effective, and quite easy to transport when folded.
Recommended!
I feel the electric scooter is fabulous. It works super fine with no jerks on curvy roads and also will get maximum comfort while riding. I will recommend this e-scooter for adult use. Overall aovopro has made me happy to the next level.
Bought two scooters, one broke, they refused to fix and let me send back. Wanted to send me a motor to fix it myself, it was a Xmas present and he had used it once, I wanted to return and get a refund. Just ignored all emails! I wouldn’t recommend and won’t be ever buying again from this useless company! Learn what customer service means…
I purchased the Aovopro ES80 refurbished model just a week ago. After riding for approximately 10 miles, the current battery charge stands at 43%. This suggests that the scooter can easily cover a range of 19-20 miles on a single charge. Within this price range it is very good choice I think.
Website was easy to navigate. Prices are very competitive. Ordering g was easy and the delivery ery was both free and quick. The scooter itself is very good. Solid in construction and for the price excellent value. My son is very happy.