Bake Me A Wish

Hello Jane, thanks for writing, We’re truly sorry for the frustration you experienced. It sounds like the shipping address defaulted incorrectly during checkout, which unfortunately led to the order being returned. We understand how disappointing that must have been, especially when sending a thoughtful gift. While our system relies on the submitted address, we’re always here to help resolve issues and improve the experience. We hope the 25% off code we provided helps make things right, and we’d love the chance to serve you better next time. Kind regards, Customer Care Bake Me A Wish! T: 888-YUR-WISH (888-987-9474) E: [email protected]

Hello R. Steere, thanks for writing, We’re very sorry for the delay in responding and for the delivery issues you experienced with your Easter order. We understand how frustrating it is when a gift doesn’t arrive on time, especially for a holiday. While UPS handles the final delivery, we take full responsibility for your experience and regret that you didn’t receive a timely callback. We’d love the opportunity to make this right, so please reach out to us directly at [email protected] or 888-YUR-WISH so we can assist further. Kind regards, Customer Care Bake Me A Wish! T: 888-YUR-WISH (888-987-9474) E: [email protected]

Hello Cameron, thanks for writing, We’re so sorry for the late response and, more importantly, for the disappointment you experienced with your daughter’s birthday delivery. We completely understand how meaningful this gift was, especially for such a special occasion, and we regret that it didn’t arrive on time. While we do our best to ensure timely delivery, we know that doesn’t make up for the moment missed. We’d love the chance to make things right, please reach out to us directly so we can help further. Kind regards, Customer Care Bake Me A Wish! T: 888-YUR-WISH (888-987-9474) E: [email protected]

Hello Lyn, thanks for writing, We’re so glad to hear the package arrived right on time! We hope your grandson enjoyed the sweet surprise when he got it. We hope to bake your wish come true again soon! Kind regards, Customer Care Bake Me A Wish! T: 888-YUR-WISH (888-987-9474) E: [email protected]

Hello Alex, thanks for writing, We’re truly sorry for the delivery failure and the impact it had on such an important celebration. We understand how frustrating it must have been to wait for a birthday cake that didn’t arrive on time, despite your early planning. While we did issue a full refund, we know that doesn’t make up for the disappointment, and we deeply regret the experience. If you’re ever open to giving us another chance, we’d love the opportunity to make things right. We hope to bake your wish come true again soon! Kind regards, Customer Care Bake Me A Wish! T: 888-YUR-WISH (888-987-9474) E: [email protected]

Hello Sarcasm Powered, thanks for writing, We’re very sorry for the delayed response and for the disappointment you experienced with your birthday cake delivery. We understand how important it is for gifts to arrive on time, especially for special occasions, and we regret that we didn’t meet expectations. While we strive to honor our delivery guarantees, delays can sometimes occur due to carrier issues. We’d love the opportunity to make this right, please reach out to us directly so we can assist further. Kind regards, Customer Care Bake Me A Wish! T: 888-YUR-WISH (888-987-9474) E: [email protected]

Hello Becky, thanks for writing this back in April, We’re truly sorry for the experience you had with your order. We understand how frustrating it must have been to miss such an important celebration due to the address issue and delayed communication. While the error appears to have stemmed from an auto-correction during checkout, we take full responsibility for not resolving it more quickly. We did ultimately issue a refund and sincerely apologize again for the inconvenience. We appreciate your kind words about the quality of our cakes and hope you’ll consider giving us another chance in the future. Kind regards, Customer Care Bake Me A Wish! T: 888-YUR-WISH (888-987-9474) E: [email protected]

Hello Mark, thanks for writing, We’re so sorry to hear that your wife’s gift arrived melted, that’s incredibly disappointing, and not the experience we want for our customers. While we do take steps to protect our packages during transit, we clearly missed the mark here, and we sincerely apologize. We’d like to make this right by offering you a refund or a reshipment, whichever you prefer. We emailed you about this back in April but never heard back. Please reach out to us directly so we can take care of this for you. Kind regards, Customer Care Bake Me A Wish! T: 888-YUR-WISH (888-987-9474) E: [email protected]

Hello Cathleen, thanks for writing, We’re so sorry to hear your cheesecake arrived late and that it missed your son’s birthday celebration. We completely understand how important timing is for these special moments, and we regret that this experience fell short of expectations. Although some time has passed since April, we truly appreciate you sharing this feedback, it helps us improve our processes to prevent delays in the future. If you ever encounter an issue again, please reach out right away so we can make things right under our guarantee policy. Kind regards, Customer Care Bake Me A Wish! T: 888-YUR-WISH (888-987-9474) E: [email protected]

Hi Minnie, we’re really sorry to hear about your experience That’s not the kind of service we aim to provide. Please reach out to us at [email protected] so we can look into this and try to make things right. 💛

Hello Mohamad, thanks for writing, We’re very sorry your gift arrived in poor condition, that’s not the experience we want for any of our customers. We understand how disappointing that must have been, especially for a special occasion. We’re glad we were able to issue a full refund, and we truly appreciate your feedback. If you ever decide to give us another try, we’d love the chance to deliver a better experience. Kind regards, Customer Care Bake Me A Wish! T: 888-YUR-WISH (888-987-9474) E: [email protected]