Hello Priscilla, thanks for writing,
We’re so happy to hear you enjoyed the cake, it’s wonderful to know it was both lovely and tasty! Thank you for choosing Bake Me A Wish! to be part of your celebration. We’d love to see photos if you have any, feel free to tag us on social media and stay connected!
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: [email protected]
Hello Julie, thanks for writing,
We’re so glad to hear your order arrived on time and still cold after transit! We have been working on our packaging for 20 years and freshness is a top priority for us! We’re thrilled you enjoyed the variety of products, and we’d love to see any photos you might have. Feel free to tag us on social media. We hope to bake your wish come true again soon!
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: [email protected]
Hello MaryAnn, thanks for writing,
We’re so glad your friend loved her birthday surprise and that everything arrived right on time! It’s wonderful to hear the order updates helped make the experience smooth and stress-free. If you ever have photos to share, we’d love to see them! Feel free to tag us on social media. We hope to bake your wish come true again soon!
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: [email protected]
Hi ChaneyBlu,
Thank you so much for your thoughtful review. We're delighted to hear that you enjoyed the flavor and quality of our German Chocolate cake, it’s one of our most loved recipes!
We’re sorry to hear that the delivery charges and cake size didn’t meet your expectations. All of our cake sizes are listed clearly in the description of each gift on our website, so customers can make informed choices before ordering. We understand that shipping costs can be a concern, and while we do offer seasonal promotions, we appreciate your feedback and will continue working to improve our value and offerings.
We hope you’ll consider giving us another try in the future, and if you have any questions or need help selecting the right gift, our customer care team is always here to assist.
Warm regards,
Customer Care
Bake Me A Wish!
📞 888-YUR-WISH
📧 [email protected]
当我打电话时,客户服务没有帮助。显然主题蛋糕需要更长的交货时间。他们将这些信息隐藏在运输下拉菜单中。然而在产品页面上,它仍然有次日送达消息。
与其他产品一样,该产品也不允许“晨间送货”选项,而客户服务代理 Brian O 甚至没有尝试找出解决方案,他只是说不。
在“为我许愿”回复后进行编辑:根据此回复......仅按订单制作主题或个性化蛋糕,因此需要更长的交货时间。我要求的蛋糕是凯蒂猫蛋糕,正如网站上提供的那样,没有个性化。如果该供应商的回复是按订单制作的...那么可以安全地假设其余的蛋糕不是按订单制作的,
那么他们必须提前做好准备。买家小心!
我不明白为什么 Hello Kitty 蛋糕的制作时间比其他任何设计都要长。
根据其他评论,无论如何,我在抵达时可能避免了很多失望!
Bake Me A Wish 回复2025-08-26
Hello, thanks for writing,
We’re very sorry for the confusion and the frustration you experienced. Themed, photo, and personalized cakes do require extra lead time, and while this is noted in our FAQs and shipping details, we understand it should be clearer on the product page and will relay your frustration to the web team. These cakes are made fresh to order with custom designs, which is why we recommend ordering several days in advance and selecting delivery for the day before your occasion. We appreciate your feedback and hope you’ll give us another chance to deliver a better experience.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: [email protected]
Hello Astro, thanks for writing,
We’re very sorry for the delay in responding and for the experience you had with your recent order. A delivery delay of that length is absolutely unacceptable, and we understand how upsetting it must have been. We know how important it is when sending a thoughtful gift. We’re glad we were able to issue a full refund, but we truly regret the inconvenience and embarrassment this may have caused. We’d love the chance to restore your trust in us if you ever decide to give us another try.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: [email protected]
Hello Matthew, thanks for writing,
We’re truly sorry to hear that your cake didn’t arrive in the condition or quality you expected. That’s not the experience we aim to deliver, and we understand how disappointing this must have been. Our cakes are handcrafted and carefully packaged, but if something went wrong in transit, we’d love the opportunity to make it right. Please reach out to us at [email protected] or call 888-YUR-WISH so we can look into this further.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: [email protected]
Hello Michele, thanks for writing,
We’re very sorry to hear that your Cannoli Cake arrived without proper cooling. While our cakes are shipped with insulation designed to maintain freshness during transit, we understand your concern, especially with a cake that includes dairy-based components. We’d love the opportunity to look into this and make things right. Please reach out to us at [email protected] or call 888-YUR-WISH so we can assist you further.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: [email protected]
Hi Mercy,
Thank you so much for your kind message! We're thrilled to hear your husband loved the cake — that truly makes our day. We're honored to be part of your celebration and look forward to serving you again soon.
Warm regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: [email protected]
Hello Mesut, thanks for writing,
We’re very sorry to hear that your order didn’t arrive with the correct gift packaging and snack bowls. The photographs of our gifts often have plates and bowls that are not included with the gift. We are sorry that you did not get everything you expected. That’s certainly not the experience we aim to deliver, and we understand your disappointment. We’d love the opportunity to make this right. Please reach out to us at [email protected] or call 888-YUR-WISH so we can assist you further.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: [email protected]
Hello Adiba, thanks for writing,
We’re thrilled to hear that the Golden Fudge Southern-Style Cake made your birthday so special! It means the world to us to be part of your celebration, and we’re honored to hear it was one of the best cakes you’ve ever had. We’d love to see photos if you’d like to share, and don’t forget to stay connected with us on social media!
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: [email protected]
我为我伴侣的生日订了一份巧克力慕斯果仁蛋糕!与我们更好的判断相反,我们决定尝试订购一个蛋糕来运送并选择“Bake Me A Wish”。但我们都喜欢黑巧克力,并且觉得这听起来像是我们可能会喜欢的东西。首先,当我们打开盒子时,它肯定不“漂亮”!运输对视觉外观并不友好。我们按照说明进行操作,并将其密封以解冻。果仁蛋糕/蛋糕/慕斯的质地呈颗粒状且偏干。说得委婉一些,巧克力的味道很不寻常,而且很难确定。或者换句话说,那里的味道令人不愉快。我向你保证这不是用高品质巧克力或任何其他成分制成的!所以,我不确定客户买了什么来保证这家公司有如此高的评级;但肯定不是这个蛋糕!真是令人尴尬地浪费了很多钱,而且生日也令人非常失望。
更新:
我确实在 7 月 15 日联系了这家公司,但到目前为止还没有收到任何消息。然而,他们向我发送了大量促销电子邮件。
Bake Me A Wish 回复2025-07-16
Hello Jim, thanks for writing,
We’re truly sorry to hear that your experience with our Chocolate Mousse Torte Cake didn’t meet expectations, especially for such a special occasion. We take great pride in the quality of our ingredients and presentation, and it’s disappointing to know we missed the mark for you. We’d love the opportunity to make this right. Please reach out to us directly so we can assist further.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: [email protected]
Hello Mike, thanks for writing,
We’re thrilled to hear you enjoyed the cake and experienced such speedy service, thank you for the kind words! It means a lot to us that we could help make your celebration special. We’d love to see photos if you’re willing to share, and hope you’ll stay connected with us on social media!
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: [email protected]
Hello Todd, thanks for writing,
We’re truly sorry to hear about the delivery delay and the inconvenience it caused, especially as a first-time customer. We understand how important it is for gifts to arrive on time, and we regret that we missed the mark. it is very rare that we have to reschedule a delivery due to an issue at our fulfillment center. While we’re glad the recipient eventually enjoyed the cake, we’d love the opportunity to provide a better experience in the future. Please don’t hesitate to reach out so we can make things right.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: [email protected]
Hello Tee, thanks for writing,
We’re so glad to hear you were impressed with your order and our customer service! It means a lot to us that the cake looked just like the picture, we work hard to make sure every gift is as beautiful as it is delicious.
If you took any photos, we’d love to see them! Tag us on social media and stay connected. We love celebrating sweet moments with our Bake Me A Wish! community.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: [email protected]
Hello Mackenzie, thanks for writing,
We’re so happy to hear your Peanut Butter Cup Cheesecake arrived on time and helped make your anniversary extra sweet! 💕 Thanks for celebrating with us.
Don’t forget to follow us on social media @BakeMeAWish for more delicious updates and gifting inspiration!
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: [email protected]
Hello, thanks for writing,
We’re thrilled to hear your sister loved the Black Forest Cheesecake, it’s one of our most indulgent treats, and we’re so glad it hit the mark! Thank you for sharing such kind words.
If you have a photo of the cake or the celebration, we’d love to see it! Tag us on social media and stay connected. We love celebrating sweet moments with our Bake Me A Wish! community. Hope to serve you again soon!
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: [email protected]
Hello Joseph, thanks for writing,
We’re so glad to hear your wife loved the cake—that’s exactly what we love to hear! We hope it made the celebration extra sweet.
If you snapped a photo, we’d love to see it! Tag us on social media and stay connected. We’re always sharing joyful moments from our Bake Me A Wish! community.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: [email protected]
Hello John, thanks for writing,
We’re so glad to hear your order arrived on time and was delicious, that’s exactly what we aim for! Thanks for choosing us to help make your celebration sweet.
If you have a photo to share, we’d love to see it! Tag us on social media and stay connected. We love celebrating with our Bake Me A Wish! community.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: [email protected]
Hello Annette, thanks for writing,
We’re so glad the Solid Gold Bakery Tower arrived on time and ordering was easy! It’s wonderful to be part of such a thoughtful gift.
If you have a photo to share, we’d love to see it, tag us on social to stay connected! @BakeMeAWish
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: [email protected]