Hi Kim,
Thank you for sharing your feedback. We’re truly sorry to hear the gift box didn’t meet your expectations. Your experience matters to us, and we’d love the chance to make this right. Please reach out to us at [email protected] or call 888-YUR-WISH so we can assist you personally.
We appreciate your honesty and hope to bake your wish come true again soon!
Kind regards,
Customer Care
Bake Me A Wish!
Hi Chris,
We’re so glad your order arrived before Christmas! Holding off until dinner sounds like a delicious challenge. We hope the first bite makes it worth the wait.
When it arrives on the table, we’d love to see a photo, share and tag us on social media!
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH
E: [email protected]
Hi Debbie,
We’re so happy to hear your sister loved the surprise! It’s wonderful that you were able to make her day extra special, and we’re honored to have played a part in that. Thank you for sharing such kind words with us!
We hope to bake your wish come true again soon!
Kind regards,
Customer Care
[email protected]
888-987-9474
Hi Andrea,
We’re truly sorry to hear about your experience and the disappointment with your daughter’s birthday cake. That’s not the quality or service we strive to provide, and we completely understand how frustrating this must have been for such an important occasion.
We appreciate your persistence in reaching out over the weekend, and we’re glad to confirm that your order has been refunded over the phone. Thank you for bringing this to our attention. it helps us improve and ensure this doesn’t happen again.
Hope you give us another shot to make things right soon!
Kind regards,
Customer Care
[email protected]
888-987-9474
Dear Asma,
Thank you for your kind words! We’re thrilled to hear you enjoyed professional service, quality cakes, and timely delivery. Your feedback means so much to us, and we look forward to baking your wish come true again soon!
Kind regards,
Customer Care
[email protected]
888-987-9474
Dear Jennifer,
Thank you for sharing your feedback! We’re glad your gift arrived early and hope it made the celebration even sweeter. Sorry if that caused any inconvenience. We look forward to helping with your next special occasion!
Kind regards,
Customer Care
[email protected]
888-987-9474
Dear Susan,
Thank you for sharing such a wonderful story! We’re thrilled the German Chocolate Cake made your sister’s birthday the best ever and helped recreate a cherished family memory. We’re honored to be part of such a special occasion and look forward to baking your wish come true again next year!
Kind regards,
Customer Care
[email protected]
888-987-9474
Dear Isaac,
We’re delighted to hear your first online cake purchase was a wonderful experience! Thank you for recognizing the flavor and care we put into every order. We hope to bake your wish come true again soon!
Kind regards,
Customer Care
[email protected]
888-987-9474
当 UPS 失败时,《Bake Me a Wish》给我退款了……客户服务部的 Joe 乐于助人、友善且亲切。谢谢!
Bake Me A Wish 回复2025-12-02
Dear SB,
Thank you for sharing your experience! We’re so glad we could make things right and that Joe was able to assist you with kindness and care. Your feedback means so much to us, and we look forward to helping with your next celebration.
Kind regards,
Customer Care
[email protected]
888-987-9474
Dear Jay & Janet,
We’re truly sorry to hear about your experience and that the pies and cakes did not arrive as expected. That’s not the quality we strive for, and we understand how disappointing this must have been—especially for gifts.
Your orders are covered by our Guarantee, and we’d like to make this right. We are reviewing your email, and we’ll work with you on a solution immediately.
Thank you for sharing this feedback, it helps us improve and ensure better experiences in the future.
Kind regards,
Customer Care
[email protected]
888-987-9474
Hello Debra, thanks for writing,
We’re sorry the size wasn’t what you expected. All of our cakes are 7 inches in diameter, designed to serve 6–8 slices. We appreciate your feedback and hope the taste makes up for the surprise!
Kind regards,
Customer Care
Bake Me A Wish!
Hello J., thanks for writing,
We’re thrilled your cake arrived safely and with care! Our delivery partners know how important these gifts are, and we’re so glad it made your day.
Kind regards,
Customer Care
Bake Me A Wish!
Hello Sean, thanks for writing,
Excellent feedback like yours makes our day! Thank you for choosing Bake Me A Wish! We’re honored to be part of your celebration.
Kind regards,
Customer Care
Bake Me A Wish!
我在需要的日期收到了馅饼!我从另一家公司订购的另一个馅饼,没有那么多。希望我都从《Bake Me A Wish》订购了这两样!明年我会订购所有的馅饼,如果馅饼很棒的话!我会耐心等待尝试,看看产品是否符合他们优质的客户服务!
Bake Me A Wish 回复2025-11-28
Hello Tiffany, thanks for writing,
We’re so glad your pie arrived right on time! Your trust and kind words about our service mean so much to us. We hope the pie is every bit as fabulous as you expect. We’d love to be your go-to for all your pies next year!
Kind regards,
Customer Care
Bake Me A Wish!
Hello Alan, thanks for writing,
We’re so sorry to hear your cakes arrived late and damaged—that’s not the experience we want for our customers. Please know your order is fully covered by our Bake Me A Wish! Guarantee.
We’ve already emailed you with a choice:
A reshipment of a fresh gift at zero cost, or
A full refund.
We’re awaiting your response so we can resolve this quickly for you. Thank you for giving us the chance to make this right!
Kind regards,
Customer Care
Bake Me A Wish!
Hello Rick & Deb, thanks for writing,
We’re thrilled to hear your gift was delivered right on time and was such a hit! Your kind words about our products and service truly mean the world to us. Knowing you choose Bake Me A Wish! whenever you send something special makes our day.
We’d love to see your celebration, feel free to share a photo and tag us on social media!
Kind regards,
Customer Care
Bake Me A Wish!
Hello Paloma, thanks for writing,
We’re thrilled to hear you enjoyed the cake and that the process was smooth! Your recommendation means so much to us.
We’re sorry the paper inscription didn’t meet your expectations, we appreciate your feedback and will share it with our team to improve. Thank you for choosing Bake Me A Wish!
Kind regards,
Customer Care
Bake Me A Wish!
Hello Soni, thanks for writing,
We’re thrilled to hear the cake was on time, and that everything went just as planned! Your wholehearted recommendation means the world to us, and we’re so glad Bake Me A Wish! could make your celebration special.
We’d love to see your celebration photos, so feel free to share and tag us on social media to stay connected!
Kind regards,
Customer Care
Bake Me A Wish!
Hello Joe, thanks for writing,
We’re thrilled to hear the cake was fun, delicious, and that everything went just as planned! Your wholehearted recommendation means the world to us, and we’re so glad Bake Me A Wish! could make your celebration special.
We’d love to see your celebration photos, so feel free to share and tag us on social media to stay connected!
Kind regards,
Customer Care
Bake Me A Wish!
Hello Heidi, thanks for writing,
We’re deeply sorry for the delay and the condition in which your cake arrived. That’s absolutely not the experience we want for our customers, and we understand how disappointing this must have been. We’ve issued a full refund and sincerely apologize for the inconvenience.
If anything like this ever happens again, please email us at [email protected] or call 888-YUR-WISH right away, because our guarantee policy fully covers these situations, and we’ll make it right as quickly as possible.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: [email protected]