一切都好
一切都好。 办理入住手续时的山姆非常出色，流程很快且无压力。
CarTrawler 回复2026-07-30
We're delighted to hear that your check-in experience was quick and stress-free. We appreciate you acknowledging our excellent team member!
关于 CarTrawler
数据更新- 网站
- www.cartrawler.com
- 分类
- 车辆与交通
- 所在地
- United States · Dublin
- 状态
- 待认证
- 近 12 个月
- 202 条评价
- 差评回复率
- 100%（24/24 条）
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CarTrawler靠谱吗？
CarTrawler（www.cartrawler.com）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 202 条用户评价，属于车辆与交通分类，口碑良好。86% 的评价为 4 星及以上，11% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
用户怎么说
记住阿拉莫！ 找到了完美的汽车租赁公司！
从接送到归还的完美体验！
CarTrawler 回复2026-07-30
We're so glad to hear your experience was seamless from start to finish. We appreciate your kind words!
非常高效的入住和交付…
非常高效的登记和交付汽车。服务至上且专业的员工。好车。
CarTrawler 回复2026-07-30
We're delighted to hear that your check-in and car delivery were efficient. It's wonderful to know that our professional staff and the quality of the car met your expectations. Thank you for your positive feedback!
买家小心
永远不会再使用它们。我在旅行前 16 个月通过 Rhino Car 预订了一辆车。我使用 PayPal 付款。取车前 48 小时内可免费取消预订。 7 月 5 日，也就是取货前两个月，我取消了。尽管收到了确认退款的自动回复并建议我将在 10 天内收到退款，但 25 天后退款仍未完成。 我曾多次联系拖网渔船/犀牛汽车，他们多次撒谎并采取拖延战术。 10 天后，我被告知退款无法退还至 PayPal，因为已经超过 12 个月了。 PayPal 只有 180 天的投诉期限！ 然后他们告诉我，他们会向我发送一个安全链接，以提供我的银行详细信息，但是......它没有最终实现。 他们没有程序/流程。他们的“客户服务”位于海外，您无法联系都柏林的总部。 我已向澳大利亚和爱尔兰消费者事务部报告了这些问题，现在已将其交由 Visa 发起退款，犀牛汽车/汽车拖网渔船将为此承担商家费用。
CarTrawler 回复2026-07-31
Dear M. Nels, It's quite clear from your feedback that you're disappointed and frustrated. Please contact us at [email protected] with your booking number and your query so we can look into what went wrong. Best Regards Kholoud
服务很棒，对我的帮助也不够
CarTrawler 回复2026-07-28
We're so happy to hear that our service was great and that we could assist you so thoroughly. Thank you for your kind words!
以书面形式确认司机变更，然后让他们的特许经营商忽略它
我们通过 Cars-Scanner.com / CarTrawler 预订了一辆车，以便于 7 月 27 日 15:00 在爱丁堡韦弗利的 Green Motion 接车。我的妻子已经在在线预订过程中被添加为司机，所以这并不是什么迟来的惊喜——它从一开始就已经设定好了。尽管如此，我们还是提前了十分钟于 14:50 到达，柜台工作人员仍然保留着我作为主要司机的预订。 我当场给 CarTrawler 打电话。你们的团队在几分钟之内就把主司机换成了我的妻子——她一直在场，持有有效驾照和一张自己名下的信用卡，满足了所有要求。您签发了修改后的凭证，确认她是主要司机，并将其发送到分行，而您自己的“管理预订”门户和发票均显示她是客户。 尽管发生了这一切——包括她在预订时从一开始就被添加为司机——Green Motion 拒绝接受优惠券并拒绝释放车辆，仅仅是因为更改在 15:05（即时段后五分钟）到达他们的系统，这并不是我们的错。 CarTrawler 没有支持您自己的团队发布的文件，而是让我们独自应对：一名经过充分确认、记录齐全的司机在柜台被拒之门外，我们失去了全额支付的租金（578.84 欧元），根本没有车辆，因为我因医疗原因无法开车。 这不是“缺席”。她从一开始就作为司机在预订中，我们准时，我们立即通知您，您以书面形式确认了更改。如果您的预订确认信息没有得到您自己的特许经营合作伙伴的认可，那么它们就毫无价值。我们现已提出正式投诉和退款索赔（案例 03254432）。避免通过 CarTrawler 预订，除非您准备好在柜台忽略已确认的文件。
CarTrawler 回复2026-07-28
Dear Customer, It's quite clear from your feedback that you're disappointed and frustrated. Please contact us at [email protected] with your booking number and your query so we can look into what went wrong. Best Regards Kholoud
很棒的新车
很棒的新车。然而，获得汽车的过程是官僚主义且缓慢的。需要等待50分钟。在机场主街的另一边不太容易找到。您需要从南侧的机场出口走。归还汽车的过程很简单。
CarTrawler 回复2026-07-28
We appreciate your feedback regarding your recent rental. We are glad you enjoyed the new car. We regret that the pick-up process was slow and the location was difficult to find. We are actively reviewing our procedures and signage to improve the customer experience.
卓越服务
CarTrawler 回复2026-07-28
Thanks for your kind feedback!
我通过这个预订了租车…
我通过这家公司预订了一辆租车，并于 2025 年 6 月 25 日在都灵机场取车。当我到达租赁亭时，代理告诉我，我预订的手动汽车不可用，尽管我提前 3 个月预订并付款，并携带所有正确文件准时到达，但他们没有为我提供任何手动汽车。 我和我的家人，包括我 86 岁的父亲，晚上基本上被困在都灵机场，需要 3 小时的车程才能到达意大利阿尔卑斯山的最终目的地。我通过电话联系了汽车拖网渔船客户服务并解释了紧急情况，在他们向租赁公司确认他们没有适合我的汽车后，建议我在当地预订另一辆车，拖网渔船将不计成本地退款给我。经过几个小时的尝试在当地找到租车地点后，我终于在晚上 10.45 分在当地找到了一辆车，也就是飞机着陆后 5 小时 45 分钟，然后滞留在都灵机场，花费了 577 英镑。 经过半夜的危险山路，我们终于在凌晨3点到达了目的地。当我假期回来时，我寄出了我必须在都灵机场租用的紧急租赁汽车的发票和租赁协议，并承诺退款。在过去的 8 周里，我来回发送了电子邮件给这家公司，当我们陷入困境时，他们不会退还我在当地租用的汽车。我会远离这家公司。
CarTrawler 回复2026-07-28
Dear Massimo , It's quite clear from your feedback that you're disappointed and frustrated. Please contact us at [email protected] with your booking number and your query so we can look into what went wrong. Best Regards Kholoud
未提供车辆且退款未解决...
未提供车辆且退款未解决 - 案例：03250840 我通过 Holiday Autos (CarTrawler) 预付了在杜塞尔多夫机场预订 DE915303590 的费用。 Europcar 拒绝交付车辆。案例#03250840 已创建。我已向客户服务中心发送电子邮件，但从未收到过任何回复或针对从未提供的服务的退款。我要求立即全额退款。
CarTrawler 回复2026-07-31
Dear Umut, It's quite clear from your feedback that you're disappointed and frustrated. Unfortunately, as we are not physically present during the pick-up time, we are unable to resolve the issue on your behalf without running an investigation and contacting the supplier for more information. Our Relevant department has encountered a backlog of its cases and is working tirelessly to provide a resolution as soon as possible. I can see that they are already working on your case, so they will get it resolved soon. I apologize for any inconvenience caused. Best Regards Kholoud
预订过程很简单，而且…
需要取消时，预订流程简单灵活
CarTrawler 回复2026-07-30
We're thrilled to hear that you found our booking process easy and flexible, especially when cancellations are needed. Thank you for your wonderful feedback!
我从未获得过天空里程
我从未获得过天空里程 我尝试发送电子邮件但没有回复 阿联酋航空与 CarTrawler 之间如此大规模的合作令人遗憾
CarTrawler 回复2026-07-31
Dear Elly, It's quite clear from your feedback that you're disappointed and frustrated. Please contact us at [email protected] with your booking number and your query so we can look into what went wrong, also if you don’t mind, please refer this email to me, so I can personally review it. Best Regards Kholoud
位于哥本哈根机场的优越位置
位于哥本哈根机场的优越位置，办理入住和退房手续快捷，工作人员非常友好，租车质量高
CarTrawler 回复2026-07-30
We're delighted to hear you had such a positive experience with our convenient location at Copenhagen Airport. We're also glad that our speedy check-in and check-out, friendly staff, and high-quality rental car contributed to your satisfaction.
很好的经历，还会再来的……
很好的经历，会回来找你的！
CarTrawler 回复2026-07-30
Thank you for your wonderful feedback! We are so pleased to hear you had a good experience and we look forward to welcoming you back again soon.
一切都很好，除了我没有得到…
一切都很好，除了我没有拿到预订的车
CarTrawler 回复2026-07-28
We appreciate your feedback and are sorry to hear that the reserved car was unavailable. We are reviewing our allocation process to prevent this.
伟大而安全的汽车，内置卫星导航
第二次从阿兰达机场租车。不太贵而且很棒的车。
CarTrawler 回复2026-07-28
We're delighted to hear that you found our car rental service at Arlanda Airport to be a great experience, and that the pricing was satisfactory. Thank you for your positive feedback!
平均经验
虽然价格公道，但车况不是很好。后视镜被打破，车门被划伤。最重要的是，提车的过程非常艰难。
CarTrawler 回复2026-07-31
We appreciate you sharing your feedback regarding your recent experience. We are truly sorry to learn about the issues you encountered with the car's condition, specifically the broken rear mirror and scratched doors. We also regret that the car pick-up process was difficult for you. We are actively reviewing our procedures and vehicle inspection protocols to prevent such occurrences in the future and ensure a smoother experience for all our customers.
车辆很好
车子很好，开起来也很好！
CarTrawler 回复2026-07-28
We're happy to hear that you found the vehicle nice and that it drove well! We appreciate your positive feedback.
很棒的经历
预订流程，工作人员
CarTrawler 回复2026-07-30
Thank you for your wonderful feedback!
您可以信赖 Hertz 的服务：当然！
我的车很新很干净，价格公道，赫兹工作人员的服务很好
CarTrawler 回复2026-07-30
We're delighted to hear that your car was fresh and clean, and that you found the price equitable. It's great to know our staff provided very good service. Thank you for your positive feedback!