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车辆与交通

CarTrawler

202 条评价

4.3202 条评价
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关于 CarTrawler

数据更新
网站
www.cartrawler.com
分类
车辆与交通
所在地
United States · Dublin
状态
待认证
近 12 个月
202 条评价
差评回复率
100%（24/24 条）
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[email protected]www.cartrawler.com

CarTrawler靠谱吗？

CarTrawler（www.cartrawler.com）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 202 条用户评价，属于车辆与交通分类，口碑良好。86% 的评价为 4 星及以上，11% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。

用户怎么说

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Philip Moody英国 · 已认证 · 体验于 2026-07-27 ·

多次使用阿拉莫

曾多次使用阿拉莫，主要是在美国，一直非常高效，员工训练有素。性价比也一直很好。

CarTrawler 回复2026-08-02

Dear Philip, We're delighted to hear about your consistently positive experiences with us, especially regarding our efficient staff and great value for money. Thank you for your kind words! Kind regards, Habiba

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E. RiveraMX · 已认证 · 体验于 2026-07-31 ·

成本效益非常好，而且没有……

成本效益很大，没有讨论想要增加保险费用或增加承保范围的典型案例

CarTrawler 回复2026-08-02

Dear, We're happy to hear that you found the cost-benefit to be great and appreciated our straightforward approach regarding insurance. We value your feedback. Kind regards, Habiba

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Emi Ports英国 · 体验于 2026-05-23 ·

通过 CarTrawler 租赁 EasyJet 汽车 - 糟糕、危险且不承担任何责任

我们通过 EasyJet 网站使用 Cartrawler 在撒丁岛租车。 汽车租赁公司是 Drivalia。 我们得到了一辆非常破旧的汽车，空调坏了，离开机场 5 分钟后我们意识到，车速表、转速表等都不起作用了。 我们不知道自己的速度。 我们不知道还会出现什么问题，因为这是一辆严重电子化的汽车，显然存在很大的问题。 我们到达了我们的别墅（20 分钟路程），然后尝试给 Drivalia 打电话（没有回应，包括接下来的几天大约打了 20 个电话）、Car Trawler（电话和在线聊天）。 Cartrawler 试图联系 Drivalia，但也没有得到回应。 接下来的几天里，我们多次联系 Drivalia 和 CarTrawler，但毫无结果。 字面上无处可去。我们步行去不了任何地方，而且被困在一辆危险且有缺陷的汽车里。 一周后，我们小心翼翼地将它开回机场，因为我们也无法让任何人来收集它，并试图再次联系 Drivalia 和 CarTrawler，被告知这与 CarTrawler 无关。 根据 CarTrawler 的说法，我们应该联系 Drivalia，但他们从来不接电话或回复。显然他们的条款和条件规定，如果出现问题，与 CarTrawler 无关。 两者的客户服务方式同样可耻。

CarTrawler 回复2026-08-01

Dear Emi, We are truly sorry to hear about the distress and inconvenience this caused you and your travel companions. We understand how frustrating it is when a booking goes wrong, and we sincerely apologize that this turned your vacation into a stressful ordeal. We have a dedicated team that is actively investigating the issues you've raised, including the incorrect location and the mismatched vehicle offer. We are taking your feedback very seriously and will use it to review our processes with our partners to prevent similar situations from happening in the future. We want to assure you that we are working on your case to find a resolution, please contact us at [email protected] with your booking number and your query so we can be in touch as soon as we have an update. Thank you for your patience and your understanding. Kind Regards, Mo

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Pablo BeldomenicoAR · 体验于 2026-07-02 ·

糟糕的服务/骗局

我通过 Ryanair Transfers 预订了从博韦机场 (BVA) 到巴黎的接送服务，价格为 170 欧元。抵达后，司机已不见踪影。我多次拨打凭证上提供的两个电话号码，但都没有回应。因为我急需在凌晨1:00之前到达巴黎，所以我被迫叫了一辆Uber，又多花了170欧元。航班落地整整一个小时后，司机终于联系了我，询问我在哪里。尝试退款绝对是一场噩梦。瑞安航空拒绝处理这个问题，并不断将我重定向到无用的链接，特别是 CarTrawler 门户，该门户只允许用户预订或取消行程，没有功能性的方式来提交正式投诉或要求退款。这是完全不可接受的。我要求全额退还我原来的170欧元，并赔偿因你们违约而产生的额外运输费用。

CarTrawler 回复2026-08-01

Dear Pablo, We are truly sorry to hear about the distress and inconvenience this caused you and your travel companions. We understand how frustrating it is when a booking goes wrong, and we sincerely apologize that this turned your vacation into a stressful ordeal. We have a dedicated team that is actively investigating the issues you've raised, including the incorrect location and the mismatched vehicle offer. We are taking your feedback very seriously and will use it to review our processes with our partners to prevent similar situations from happening in the future. We want to assure you that we are working on your case to find a resolution, please contact us at [email protected] with your booking number and your query so we can be in touch as soon as we have an update. Thank you for your patience and your understanding. Kind Regards, Mo

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A Sasu Total RecyclingRO · 体验于 2026-07-13 ·

请注意

请注意！我预订了汽车，尽管我的航班准时，但租赁公司已经关闭了办公室。所以，拖网渔船保留了我所有的租金，我不得不步行 1 公里到最近的昂贵酒店并在那里睡觉。第二天我不得不自费预订另一辆车。注意并检查租赁公司的营业时间，因为汽车拖网渔船需要并保留 你有钱却根本不关心你！

CarTrawler 回复2026-08-01

Dear Customer, We are truly sorry to hear about the distress and inconvenience this caused you and your travel companions. We understand how frustrating it is when a booking goes wrong, and we sincerely apologize that this turned your vacation into a stressful ordeal. We have a dedicated team that is actively investigating the issues you've raised, including the incorrect location and the mismatched vehicle offer. We are taking your feedback very seriously and will use it to review our processes with our partners to prevent similar situations from happening in the future. We want to assure you that we are working on your case to find a resolution, please contact us at [email protected] with your booking number and your query so we can be in touch as soon as we have an update. Thank you for your patience and your understanding. Kind Regards, Mo