Chime

Hi Brandon, thanks for sticking with us. We’re glad Chime continues to be helpful for your banking needs. - The Chime Team

Hi Jarett, we’re glad to hear multiple Chime features have been helpful for you. Thanks for the review. - The Chime Team

Hi Randy, we’re so glad to hear Chime has been working well for you. Thanks for taking the time to share this. - The Chime Team

Hi Jerry, We truly understand how frustrating and stressful it is to wait on a Mobile Check Deposit, especially when you have plans for it. To keep your account safe, we evaluate each check based on several risk factors to determine if a hold is necessary. This means some checks may require a standard hold time to clear safely, while others will not. This extra step helps us protect your account and ensure the funds are fully secure. We recognize that you've already called in to get help with this. If you give us another chance, we'd love the opportunity to review this in more detail. Please contact us again through the app or at 1 (844) 244-6363 and our team can look into this a bit more with you. - The Chime Team

Hi Kirsten, We understand how distressing and frustrating it is to not have access to your account and we want to get you back in as quickly as possible. We'd value another chance to provide a better experience. Please reconnect to our support team at 1 (844) 244-6363 so they can investigate this. - The Chime Team

Hi Miguel, We completely understand how frustrating it is to lose your Chime Prime benefits over an employer payroll issue, especially after two and a half years of successful direct deposits. To qualify and maintain Chime Prime status, you need at least $3,000 in total qualifying direct deposits in the last 34 days. If your qualifying direct deposits fall below $3,000, your status will change back to Chime Plus or Chime status. You can only be in one status at a time. Once you meet the eligibility requirements again, your status will automatically return to Chime Prime. If you've already confirmed this with them, our team would be happy to take a look into what's going on. You can get in touch us in the app, or at 1 (844) 244-6363. We hope we can continue to earn your business and appreciate the opportunity to address your feedback. - The Chime Team

Hi Mark, We completely understand how frustrating this situation is, especially when you have worked hard to gather evidence to resolve it. Since it sounds like you’ve already filed a dispute for these charges, we want to ensure your information is thoroughly investigated. If you disagree with the outcome of our investigation, or if you have additional evidence to submit, please contact our dedicated team directly at 1 (844) 244-6363. We can reopen and review this matter further with you. Our team is available 24/7 to support you. To assist with this, we recommend preparing the following details before you call, if available: - Receipts or invoices - Information about delivery and shipping - Confirmation email(s) - Tracking number(s) - Any conversations with the merchant about the order(s) - Description of the item on the merchant's website, including a link to the page - Evidence that the price paid differs from the listed price - Written requests to cancel or stop the transaction Here are a few more details about filing a dispute that might help in the meantime: https://help.chime.com/how-do-i-dispute-a-charge-on-my-card-5f509ad2 - The Chime Team

Hi Kate, Thank you for sharing your experience. We understand that waiting for these funds to become available is stressful, and we want to help clarify the timeline. Car rental holds typically take up to 30 days to clear on our end, and your balance will automatically update the moment the rental company finalizes the transaction. If the hold stays on past that 30-day window, please chat with us in the app or call us at (844) 244-6363 so we can look into it and best assist you. - The Chime Team

Hi Linda, we’re happy to hear Chime has been helpful and appreciate you sharing what could make the experience even better. - The Chime Team

Hi Karen, Thanks for the review. We're glad the Chime app has made it easier to manage your money. -The Chime Team

Hi Vanesa, We’re so glad to hear Chime has been working well for you. Thanks for taking the time to share this. - The Chime Team

Hi Shunda, We appreciate the review and are happy to hear you’ve had a positive experience with Chime. - The Chime Team

Hi Shari, We really appreciate your continued trust in Chime. We’re happy to hear features like Credit Builder and SpotMe have been useful for you. Thanks for sharing your experience. - The Chime Team

Hi Edward, We understand your frustration regarding the unexpected closure of your account after many years of loyalty. We always strive to provide a great experience, and we're very sorry to hear that your most recent experience didn't live up to this standard. If you are open to it, we would love the opportunity to try again. If you get in contact with us at 1 (844) 244-6363, our Member Services team is standing by 24/7 and would be happy to address any concerns you have. - The Chime Team

嗨，布莱恩特， 感谢您的评论。我们很高兴 Chime 应用程序让您更轻松地管理资金。 - 编钟团队

Hi Joel, We appreciate you sharing this. We’re glad Chime features like Spotme and Mypay have been helpful. - The Chime Team