Hi there,
Dealing with lost funds from a stolen card and phone, especially with a denied dispute, can be incredibly frustrating, and we would like to turn this around for you. If you have new information that was not included in your previous disputes, it could be very helpful for a reinvestigation. Items such as police reports, hospitalization or prison records, timesheets, purchase receipts, and travel or GPS proof of location (like flight tickets and reservations) can help us file a new claim for you.
Once you have this information, you can definitely get in touch with our Member Services team again through the app or at 1 (844) 244-6363 so they can take a closer look internally and assist you thoroughly.
- The Chime Team
Hi Christine,
We’re happy to hear Credit Builder has supported your progress and that you had a good experience with Chime support. Thanks for the feedback
- The Chime Team
Hi Deanna,
We hear you, and we understand how frustrating this denial must be. We would greatly appreciate the chance to review your case again. Please reach out to us right in the app or give our Member Services team a call at 1-844-244-6363.
Also, to help us reopen and re-examine your claim, sending over any official paperwork that shows you didn't make the charge is incredibly powerful. Here are some of the most helpful things you can gather to back up your appeal:
• A copy of a police report if you filed a formal notice about the fraud.
• Medical or official records that show you were physically somewhere else entirely.
• Timesheets from work confirming you were clocked in when the charge happened.
• Receipts or store screenshots proving you were making a purchase at a different location.
• Travel details like flight tickets, hotel bookings, or GPS timelines that show you were away.
- The Chime Team
Hi Casey,
We understand your frustration with our dispute decision, especially after doing everything right on your end. If you have new documentation—such as merchant communication regarding the status of the service and the reason why they failed to provide the service—we can initiate a reinvestigation for you.
Another quick option is to contact the merchant. Sharing your proof and explaining the situation can often lead to a faster refund or alternative solution straight from them.
Whenever you are ready, get in contact with us again at 1 (844) 244-6363 or in the app. Our Member Services team is standing by 24/7 and would be happy to address any concerns you have.
- The Chime Team
Hi Maurice,
Thanks for taking the time to share feedback with us. We always strive to provide a great experience, and we're sorry to hear that your most recent experience didn't live up to this standard.
Our team would be happy to take a look into what’s going on. We recommend you to get in touch with us in the app, or at 1(844) 244-6363.
We hope we can continue to earn your business and appreciate the opportunity to address your feedback.
- The Chime Team
Hi Gary,
We understand how frustrating dealing with a dispute can be, and we want to help guide you through what happens next with your claim. We encourage you to get in touch with us again at 1 (844) 244-6363 or via the app if you’d like us to investigate this again.
To help with this, we’d also encourage you to prepare the following details ahead of calling if you have them:
1. Receipts or invoices.
2. Information about delivery and shipping.
3. Confirmation email(s).
4. Tracking number(s).
5. Recorded conversations between you and the merchant regarding the order.
6. The item description on the merchant's website, including the link.
7. Evidence that the price you paid differs from the listed price.
8. A request to cancel or stop the transaction in writing.
Here is additional information about filing a dispute that might help in the meantime:
https://help.chime.com/how-do-i-dispute-a-charge-on-my-card-5f509ad2
- The Chime Team
Hi Valia,
We understand your frustration regarding your referral bonus and want to ensure this is thoroughly reviewed. For your account security and privacy, we do not access or discuss specific member details on this platform. Please reach out to us directly in the app or at 1-844-244-6363 so our team can assist you further.
- The Chime Team
Hi Latrice,
We completely understand your frustration regarding your dispute being denied, and we truly want to help. Please call us at 1-844-244-6363 so we can dive back in and assist you with a re-investigation. Before calling, please prepare any available documentation, such as:
1. Police reports
2. Hospitalization or prison records
3. Timesheets
4. Travel/GPS screenshots or proof of location (flight tickets, reservations, etc.)
Here is additional information about filing a dispute that might help in the meantime: https://help.chime.com/how-do-i-dispute-a-charge-on-my-card-5f509ad2
- The Chime Team
Hi Chasady,
We completely understand your frustration. Discovering that your account was cleared out by a scammer is very concerning, and feeling trapped in a loop of automated chatbots when you need human assistance can make an already stressful situation feel even more overwhelming. We take these reports very seriously and would like to help you resolve this as quickly as possible.
Our Member Services team specializes in these cases and is ready to assist. Please contact them at 1(844) 244-6363 to discuss the specifics of your account.
In the meantime, here are a few more tips to help you stay safe from fraud and scams: www.chime.com/blog/6-tips…
- The Chime Team
Hi Joanelys,
Thanks for taking the time to share feedback with us. We recognize how incredibly frustrating it is to have a denied dispute, especially if you have proof that the transaction was not authorized. Being a member for so long means a lot to us, and we would love the opportunity to turn your experience around.
Since we can't peek into your dispute details here on social media, it is best to message us right in the app or call our support team directly at 1 (844) 244-6363 so they can review your claim immediately. Our team can also help you file for a reinvestigation if you have new information that was not included in your original dispute, such as police report, timesheets, purchase receipts, travel/GPS screenshots or proof of location. We hope we can continue to earn your business and appreciate the opportunity to address your feedback.
- The Chime Team
Hi Olivia,
We understand how frustrating this can be, and we always strive to provide a great experience. We recognize that your most recent experience didn’t live up to this standard.
If you’re open to it, we’d appreciate the opportunity to look into your claim further. If you have any new information that was not included in your original dispute, you may be able to request a reinvestigation. We recommend contacting us at 1 (844) 244-6363 or through the app. Our Member Services team is available to guide you through the next steps.
- The Chime Team
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