Looking for best 3d printer maker in China, creality3d owns best 3d printers with cheapest price and direct customer service, moreover, professional R&D, nearly 4 years of agency processing experience，3 facotries， 4 producing lines and more than 300 emplo
Desidero mettere in guardia tutti gli amici italiani e stranieri in questo gruppo. Ho esposto i vari problemi che ho con una stampante K1 MAX e mi hanno detto di tutto. Sono stato pesantemente insultato per aver detto che questa macchina è un rottame. L'ho acquistata, quindi 1000 (mille) euro buttati nella cloaca, e una volta era il gruppo estrusore, un'altra il sensore di filamento, e un'altra ancora il livellamento.
Detto questo, voglio segnalare che il supporto che riceverete in caso di problemi saranno solo INSULTI, e alcuni provenivano anche dagli Amministratori. Non avendo argomentazioni valide, hanno preferito insultarmi anziché aiutarmi. È incredibile che in un gruppo che dovrebbe essere di supporto ci si debba aspettare questo tipo di comportamento. Continuerò a denunciare questi insulti e a rendere noto a tutti quanto sia pessimo il loro atteggiamento.
È vero, parlo di Dio e non di stampanti 3D. Ma i soldi ME LI SUDO, e non è giusto essere truffato dei miei soldi e anche insultato. Scusate questo sfogo, ma è giusto che tutti sappiano. Grazie.
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I want to warn all Italian and foreign friends in this group. I have exposed the various problems I have with a K1 MAX printer, and they told me all sorts of things. I was heavily insulted for saying that this machine is junk. I bought it, so that's 1000 (one thousand) euros thrown into the drain, and once it was the extruder group, another time the filament sensor, and another time the leveling.
That said, I want to point out that the support you will receive in case of problems will be only INSULTS, and some came from the Administrators themselves. Not having valid arguments, they preferred to insult me rather than help me. It’s incredible that in a group that should be supportive, you have to expect this type of behavior. I will continue to denounce these insults and make everyone aware of how terrible their attitude is.
It's true, I talk about God and not about 3D printers. But I WORK HARD for my money, and it’s not fair to be scammed out of my money and insulted. Sorry for this outburst, but everyone should know. Thank you.
I ordered a 3D Printer from CS Creality UK just before Christmas and to date it has still not arrived. After ordering I checked my emails and there was no confirmation of the Order. This is making it very difficult to have this issue resolved.
The money has been taken from my credit card on the date of the Order.
I have written several emails to Customer Service with no resolution. I tried the telephone helpline which is based in China with no option to speak to some-one in English.
I am not sure what the channels are but I think this company should not be offering or selling any products without a competent and professional Support operation.
This Company are one of the most prominent currently in the market of 3d Printers, they have some very good products however they are frequently let down by very poor quality control issues. Without going into my recent experience in detail I attempted, on more than one occasion, to get some help from technical support. Unfortunately you end up repeating yourself again and again and again because the Chinglish response are irrelevant to your issue. Ok its China but for a Company that sells worldwide you would expect to be able to be understood. After wasting 4 weeks and becoming so frustrated and annoyed I returned the printer and left a negative review elsewhere, Interestingly they then became interested but it was too little too late. If anyone is contemplating the purchase of a creality printer I would strongly advise purchasing through a reputable UK based reseller, ok you may pay a little more but its worth it when your issues are sorted for you by people who understand. Another thing to substantiate my comments here is that if you contact them with a sales enquiry the response is almost immediate and understandable. Unfortunately It does feel its a case of 'once they have your money' its orry du not unda stond misster'. I should add that I have two other Creality printers that have been very good and were almost an 'out of the box' experience but with the growing popularity comes complacency and they really do not seem to care
Bought the BL auto leveling kit and the manual given with it was outdated, I still did was sounded logical and tried to follow the manual as good as possible and it fried my motherboard.
They say it's my fault, which it partly is, but how can you release products and even give away the manual with the product without updating it first?
As an entrepeneur myself I would be ashamed doing something like this. This incindent gives me a bad taste in the mouth, making me think that they probably don't give a ****t about the costumer.
No point in contacting their costumer service.
Terrible, trully terrible.
EDIT: It seems that more people have this issue and Creality does NOT help you solve the issue. Do NOT buy this item. Do your research! More people fried their motherboard.
This company falsely advertised both the inclusion and the compatibility of a titan extruder with their release of the CR-10 V2. I have tried countless times to contact their customer support about getting a partial refund or returning the product with no reply.
Good product for the price and fast respond customer service.
I dont know why people thinking pay the taxes in their country should be a problem from creality ^^
Bought an Ender 3 Pro from an authorized vendor. Worked great for a week before bed warp issues started. Vendor says to contact Creality, Creality says contact vendor. I would recommend avoiding Creality until they can come up with a fix for the warp issues.
Update: After a few emails, they no longer respond. Seems like Creality does not care about the consumer. Shop around before you buy.
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