David Austin® Roses USA

Thank you for sharing your feedback. We are truly sorry to learn that two of your roses did not grow and that you experienced such difficulty reaching our customer service team. I show our Customer Service Team has reached out to you and is ready to activate the warranty for your two roses that did not grow. We apologize for the frustration of not being able to reach us in a timely fashion and we are adding resources to provide the service level our customers expect. We truly hope to have the opportunity to earn back your trust and thanks again for your review.

We're so glad you love our roses and being able to order them online. We hope you enjoy them and look forward to serving you in the future!

We're glad the roses arrived safely. We regret the lack of communication regarding your original order's availability. We are reviewing our notification process as it relates to bare root orders that are placed after a zone is closed. Thank you for your positive feedback and we look forward to serving you in the future!

We're so happy to hear your bare root roses arrived in excellent condition and are thriving! It's wonderful that you're enjoying the beautiful blooms and finding joy in caring for them. We appreciate you sharing your positive experience with us.

We're so happy to hear you love the quality! We appreciate your kind words and look forward to your continued enjoyment.

We are truly sorry to hear about the condition of the rose you received. We appreciate you bringing the issue with its size, broken stems, and unstable potting to our attention. Your feedback is very important as we continuously work to improve our plant quality and shipping. We will be reaching out to remedy this as your satisfaction is our goal and clearly we've missed the mark based on your honest feedback. Thank you

We're so glad your fourth rose from us is a success! We appreciate you noting the healthy plant and quick delivery. Thank you for your wonderful feedback.

We are so delighted to hear that your bare-root and two-quart roses arrived in such fantastic condition and are thriving! It's wonderful to know you're impressed with our roses and we appreciate your kind words. We look forward to next year's releases and to serving you again. Thank you for your positive review!

Thank you for your kind words regarding your roses. We sincerely apologize for the issues with your delivery and the difficulty reaching our support team. We value your business and we will be reaching out shortly do ensure we resolve any issues with your order. Thanks again for your feedback!

Thank you for sharing your detailed feedback regarding your recent rose order. We sincerely regret that your unboxing experience was not a joyful one and that the quality of the plant did not meet your expectations. We appreciate you bringing this to our attention and will be reaching out to you directly via email to get this corrected.

We appreciate you bringing your concerns about the rose quality to our attention. We sincerely regret the delay in our response to your initial email and the issues you experienced with the plants. We are actively looking into this matter and will be contacting you shortly to remedy to your satisfaction. If your rose fails to thrive, we will gladly replace or refund as part of our 5 year guarantee. Thank you for the feedback.

We appreciate you sharing your experience and feedback regarding your recent rose order. We are truly sorry to hear about the extended wait time and the condition of the rose bushes upon arrival. Your satisfaction remains our priority. It is normal for roses to appear weak upon arrival due to transfer shock. In the vast majority of cases, this resolves within weeks after planting and following the care instructions, and you will see your rose thriving. If that does not happen, we will gladly replace or refund per our 5 year guarantee. We value your business and loyalty and look forward to resolving this issue. Thank you for the feedback.

So glad your roses were received as expected and we wish you great success planting, with many blooms to come. We look forward to serving you again in the future!

Thank you for sharing your feedback. We are truly sorry to hear about the condition of the rose you received and the difficulties you experienced with our customer service. We understand your frustration when expectations are not met, especially concerning the quality of our plants and the responsiveness of our team. Our team is responding as quickly as possible but will reach out directly to remedy this situation. If your rose fails to thrive, we will certainly activate our 5 year guarantee to replace or refund as your satisfaction is our goal. Thank you for your honest feedback.

We are truly sorry to hear that your recent rose order did not meet your expectations, especially compared to your previous experiences with us. We appreciate you bringing the issues with the roses' health and root systems to our attention. If your rose fails to thrive we will gladly replace per our 5 year guarantee. We value your loyalty and want to certainly deliver the satisfaction you expect.

We're so glad your potted rose arrived quickly and in good condition! Yes, we sometimes encounter some damage to the leaves during transit, but after planting and following the care instructions, they rebound and thrive quite quickly. We appreciate your positive feedback and hope you enjoy its beautiful blooms soon and if you have any problems, we want to know about it so we can make it right. Thanks again!

We appreciate you sharing your recent experience with us. We are concerned to hear about the quality of the rose you received. We value your loyalty to David Austin and we pride ourselves on delivering the quality and service you expect. We clearly missed the mark here and for that, we apologize. We hope to have the chance to earn back your trust. Thank you for the honest review.

We appreciate you sharing your experience. We are sorry you had some yellow spots on your rose. This is quite common due to the humidity present during transit. We advise all customers to plant, water and follow care instructions and your roses will rebound and thrive quickly. Of course, if this is not the case, we will gladly replace per our 5 year guarantee. Thanks for sharing this feedback.

We appreciate your feedback and are glad the plant arrived safely. Some varieties grow at different rates, but once in the ground, you should see strong growth in the first 4 weeks. If you rose fails to thrive and meet your expectations, we will gladly replace as part of our 5 year guarantee. We wish you great success and many blooms to come!

We are truly sorry to hear about the condition of your recent rose order and the lack of response you experienced. We value your long-standing loyalty and are concerned to learn of this issue. A member of our team will be reaching out to you shortly. Thank you for your loyalty and we hope to have the opportunity to remedy this situation quickly.