David Austin® Roses USA (www.davidaustinroses.com) has a 3.8 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 70% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
What people say
D
Donna Covert · 4 reviews · Experienced 2026-04-04 ·
★★★★★
Do not be taken in by their beautiful…
Do not be taken in by their beautiful website-,
The roses were of poor quality and customer service barely exists. I live in upstate ny and reminded the not to send roses too early but they appeared at my doorvstep while we were still having snow.
The small dried out roses never took off and one died the other followed. I have grown roses for years so it wasn’t my first rodeo, I called several times and finally they responded by saying they wanted me to send pics so they could evaluate::I had already removed them and planted new roses. So much for money back guarantee now I just lost 80 plus dollars on this hard lesson learned, steer clear of the online roses and dismissive customer service.
I have several David Austin roses. They are all beautiful. They get more beautiful with each passing year. Although I love them all, the Frida Kahlo is my favorite,
Reply from David Austin® Roses USA2026-07-22
We are so happy to hear how much you love your David Austin roses and that they become more beautiful each year! We wish you many blooms to come and look forward to serving you again!
When they actually ship the product, they usually do a good job. Their bare root roses are generally strong, and I’m very happy with the Olivia tree rose I received. However, reliability and consistency have been ongoing issues. My orders have been cancelled every year, and the last two orders were cancelled despite being placed months in advance. I’ve also received mismarked roses in the past.
Customer service is slow — it took four days to reach someone by phone, and my email was never answered. When they finally did respond, they cancelled my order.
Their potted roses are extremely small for the price, especially compared to other vendors. I now only shop here if it’s something I cannot get elsewhere, since my other online vendor has never cancelled an order or sent a mismarked rose.
Reply from David Austin® Roses USA2026-06-30
We appreciate you taking the time to share your detailed feedback. We are truly sorry to hear about the ongoing issues you've experienced with order cancellations, as we recognize how frustrating that can be, but we do sometimes see degradation in cold storage and roses we expected to ship no longer meet our quality requirements. We hope to have the opportunity to earn back your business and have recently begin offering a larger potted product which we expect to offer again. Thank again for this feedback as we do take it to heart!
Roses came in, in better than excellent condition. We followed all directions and were more than satisfied.
I lost all my roses I purchased previously due to last years horrendous weather here. Have decided to try again slowly. Thank you for your excellent directions.
I am praying over the new ones. Nona Davis
Reply from David Austin® Roses USA2026-06-24
We are so sorry to hear about the horrible weather that impacted your roses. We are certainly glad to hear your new roses arrived in excellent condition and that our directions were helpful. We hope these new roses thrive for you and we look forward to serving you in the future!
I ordered a Munstead Wood rose which I really really wanted!
Was so disappointed when I received an
email saying DA was not shipping because the Munstead Woods were not up to snuff.
But I received a refund and ALSO a free rose for my trouble. Above and beyond!
Thank you David Austin🌹🌹🌹
And thank you for not shipping a rose that was not up to your quality standards!
Maybe that Munstead Wood will be available next year…
Reply from David Austin® Roses USA2026-06-24
We are so pleased to hear that you appreciate our commitment to quality and that we could resolve the issue to your satisfaction. We hope you enjoy your new rose and thank you for your positive review!
I have ordered, planted and tended over 2 dozen David Austin Roses. They always arrive beautifully and thrive in my garden. Regular pruning and fertilizing required, but such a reward to grow and enjoy David Austin Roses.
Reply from David Austin® Roses USA2026-06-24
We are so pleased to hear that our roses consistently arrive beautifully and thrive in your garden. It's wonderful to know you find growing them so rewarding and we appreciate your loyalty so very much!
Healthy plant….arrived within 48 hrs of purchase (I live in Texas). Can’t wait to see Emma bloom!
Reply from David Austin® Roses USA2026-06-22
We are so happy to hear your plant arrived quickly and healthy! We hope Emma brings you much joy and many blooms to come. Thank you so much for your positive review!
B
Book Lover In VA · 10 reviews · Verified · Experienced 2026-06-17 ·
★★★★★
Took long for anyone in USA David…
Took long for anyone in USA David Austin to respond to my email. Disapointing.
Reply from David Austin® Roses USA2026-06-22
We are sorry for the delay in our response. We are working to improve our email response times and we certainly appreciate your feedback. Thank you!
I love buying my roses from David Austin you can’t beat the warranty and the quality of the roses was great, misted the root ball until I could plant, in ground now it already filling in nicely will be full of roses soon.
Reply from David Austin® Roses USA2026-06-22
We're so pleased to hear your roses are thriving and filling in nicely! We appreciate you choosing us and are glad you value our quality and warranty. We wish you beautiful blooms to come!
Amazing customer experience - whether it's getting quality roses or getting responses from their representatives on questions about shipping. Just planted the rose roots recently and I'm already seeing the leaves grow. Looking forward to great smelling roses in our yard.
Reply from David Austin® Roses USA2026-06-22
We're so happy to hear you had an amazing experience with our roses and customer service! We're delighted to know your rose roots are already growing leaves, and we hope you enjoy their fragrance soon. Thank you for your kind words!
Unfortunately, all the the quarter sized roses that were shipped were in very sad shape when they were delivered to me. I’m a long time David Austin customer & rose grower. The roses were infected with black spot & fungus. I literally had to carefully remove all of the foliage on each plant.
I have quarantined all 4 of them & sprayed them with half dose of need. I can only hope with time they will survive & new leaves will follow.
I am really disappointed with the quality & very small immature roses that were sent in your name. They are not the high quality that I have long respected from David Austin.
Reply from David Austin® Roses USA2026-06-19
We are truly sorry to hear about the condition of the roses you received. Clearly, that is not the result we are trying to deliver and our customer service team will be reaching out directly to remedy. Often during transit, we see our plants develop yellow leaves due to humidity. In almost all cases, this quickly resolves upon planting and following the care instructions, and the recover immediately and begin to thrive. Of course, if they do not, we will gladly replace or refund as part of our 5 year guarantee as your satisfaction is our goal!
All of my roses from both orders showed up in great condition, the quality was 5 star. They are all growing vigorously. Blooms everywhere. Everything was delivered at a great time of the year for my zone. I even recieved a mis labeled rose that wasn’t what I ordered. But it was taken care of quickly and efficiently with no fuss. I will always buy my David Austin roses directly from David Austin.
Reply from David Austin® Roses USA2026-06-18
We are so pleased to hear your roses arrived in great condition and are thriving! We are especially glad we could quickly resolve the labeling issue for you. Thank you for your wonderful feedback.
Customer service was quick to email me back about the availability of a Rose I saw on Gardeners World. Asking when the David Beckham rose would be available in the USA. Unfortunately not yet. They test roses in multiple market and zones before opening them up to order, sadly not this year but a quick answer was perfect
Reply from David Austin® Roses USA2026-06-18
We're glad we could quickly provide information about the rose's availability. We appreciate your understanding regarding our testing process and thank you for your positive feedback!
Excessive and ridiculous packaging! Each container of rose food was wrapped around and around with layers of bubble-wrap and lots of tape. The rose food is dry and already comes in a sturdy plastic container. Why the ocean of plastic bubble wrap and miles of tape?
Reply from David Austin® Roses USA2026-06-19
We appreciate your feedback regarding the packaging. We are reviewing our packing procedures to reduce excess materials while ensuring product safety during transit. Thank you for bringing this to our attention.
Excellent packing, shipping and quality. The best in roses.
I have purchased over 40 roses from David Austin in Texas. All orders were received in perfect condition. The roses were packed well, all alive and thriving in the Midwest US. The colors and scents are just as described. The performance of David Austin roses is superior to box store brands. The price is as inline with other brands for such quality. I keep buying more.
Reply from David Austin® Roses USA2026-06-16
We are so happy to hear about your wonderful experiences with our roses! It's fantastic that your orders arrived in perfect condition and are thriving. We appreciate your continued loyalty and your kind words about our quality. We very much look forward to serving you again and wishing you many blooms to come!
