David Austin® Roses USA (www.davidaustinroses.com) has a 3.8 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 70% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
Site is easy to navigate. Love your roses. Have purchased bare root and potted roses. Some of your roses in my garden have been growing for over 20 years!
We're so happy to hear you love our roses and find our site easy to navigate! It's wonderful that our roses have thrived for over 20 years in your garden. Thank you for your kind words.
David Austin roses are the only roses I will purchase. Absolutely love them. Excellent customer service and guidance in proper care.
We're so glad to hear that our roses are your top choice and that you love them! We appreciate your kind words about our customer service and care guidance. Thank you for your wonderful feedback!
excellent service, well-packed merchandise; excellent quality
We're glad you enjoyed our service and the quality of our products. Thank you for your feedback!
I ONLY purchase David Austin roses, and the best resource for ALL the roses is DA Roses USA. The plants have always arrived in excellent condition at the right time of year for my planting zone. Very happy with the product!!!
We're so pleased to hear your plants arrive in excellent condition and at the perfect time for your planting zone. We can't thank you enough for the kind words and many years of loyalty. Wishing you many blooms to come!
The transaction and delivery were seamless. The roses shipped very well-packed and in great condition all the way to Maine. It's really exciting that you are offering some of the older varieties again, and also that you offered the 2-quart own-root roses earlier so that I didn't have to wait until September! I'd like to suggest that you offer Lady Emma Hamilton, Abraham Darby, The Shepherdess, Sister Elizabeth and some of the older reds once again!
We are so glad to hear your roses arrived in great condition and that you appreciate our older varieties and earlier 2-quart own-root offerings. We truly value your suggestions for new varieties! Thanks again for your excellent feedback!
The roses were packaged so beautifully, and arrived in great health. They are a beautiful high quality plant, and will make a lovely addition to my front garden.
We're so happy to hear your roses arrived beautifully packaged and healthy! We hope they bring much joy to your garden. Thank you for your kind words!
I will love seeing the Golden Celebration rose grow. I will await for it to flower to see what great scent it has.
We are so glad you are looking forward to the Golden Celebration rose! We hope its fragrance brings you much joy. Thank you for your kind words.
The rose i received was 6 inches tall with black spot. Called and emailed multiple times with no response! Your phone system doesnt even have a message area. Whats going on?
We are very sorry to hear about the rose's condition and the difficulty reaching us. We are actively investigating the communication issues you experienced and a member of our team will be reaching out shortly. Of course, if your rose fails to thrive, we will gladly replace or refund as part of our 5 year guarantee. Thank you for the honest feedback.
Rose arrived on time, looks healthy, been in the ground for three days and is looking happy already!
We're so glad to hear your rose is thriving and looking happy! Thank you for sharing your positive experience with us.
David Austin truly touched the world in a beautiful way. His legacy is remembered in every bloom and smile that it brings. The shape and form of an old rose can not be beat.
We're so glad you appreciate the beautiful legacy and lasting joy our roses bring. It's wonderful to know you value the classic form of our roses. Thanks for your positive feedback!
Always a wonderful experience with them. I do prefer bare root to own root only because of the price point and the own root is small.
We're so glad you consistently have a wonderful experience! We appreciate your feedback regarding bare root versus own root options. We look forward to serving you again!
Ordering and delivery was great - wonderful packaging / boxing for the 2-quart roses - three per box. Customer service is very helpful.
We're so glad to hear you had a great experience with our ordering, delivery, and packaging! We truly appreciate your kind words about our customer service.
DA roses always survive transport and do really well in the Phoenix, AZ Heat. Morning sun and afternoon shade is perfect! 😍
We're delighted to hear your roses thrive in the Phoenix heat! We appreciate your excellent feedback and helpful tips. We look forward to serving you again!
i've ordered many of David Austin roses. Most of them bear root I received my SILAS. MARNER as a 1 gallon pot. Several of the leaves were yellow or had black spots so I did remove them. It was just a little disappointing. The plant was much smaller than I anticipated. I planted it with amended soil in the ground so I will wait and see how he grows up.
We appreciate you sharing your experience with your recent rose order. We are sorry to hear that your Silas Marner arrived with some yellowing and black spots, and was smaller than expected. The yellowing of leaves is quite common following transport and should resolve quickly once planted. If your plant fails to thrive, we will gladly replace as part of our 5 year guarantee!
We are so glad you found it easy to explore and order on our website. Thank you for your kind words and we wish you many blooms to come!
We're so glad you appreciated our roses. Thank you for your kind words!
Ordered two roses in 2-quart size containers. Took 4 weeks for them to ship. I tried emailing about my order and it took 2-3 weeks for them to reply to my email. Upon arrival both plants were tiny (under 6" tall) with leaves smaller than dimes and thin, stickly canes. This is absolutely not what I expected to get based on pictures on their website as well as various posts online from other customers! One plant was at least green. The other was yellow covered in black spot and half the size of the other. Wish I could post pictures. Incredibly disappointed considering I paid nearly $100 for these two plants. I tried emailing them weeks ago and I still haven't heard back. This company is a hot mess. I'm hoping for a refund and replacement. Unfortunately now it's getting too hot to plant in my area, so it's pretty irritating that a simple order has been stretched out for 2 1/2 months and I still have no resolve. UPDATE: The company replied here saying they'd contact me but guess what? Nothing. Still waiting. Its been 3 days since they replied here. I'll give it 2 more days.
We appreciate you sharing your experience and feedback. We are truly sorry to learn about the extended shipping time, the delay in our email response, and the condition of the roses upon arrival. We have reached out via Trustpilot to gain more information so we may contact you, and hopefully resolve this matter to your satisfaction. We certainly hope to have the opportunity to earn back your trust. Thank you!
I love David Austin Roses. The plants are healthy and start growing immediately. The roses are beautiful and smell fantastic. Ordering them directly from the company is the best way to go. This is my favorite way to get my roses!
We're so happy to hear your roses are healthy, beautiful, and fragrant! We appreciate you choosing us for your roses and we certainly hope to serve you again!
I received 7 bare root roses in April and they are doing fantastic. I received an order of 7 2 quart roses 3 climbers and 4 shrubs May 31. Almost all of them came with brown spots on the leaves and several yellow leaves with dark spots. I trimmed them off and planted them and they seem to be doing okay. It's only been a week and just planted 2 days ago. I do love your roses and have high hopes for their future!
We appreciate your feedback and are glad to hear your bare root roses are thriving. We are sorry to hear about the brown and yellow spots on your recent rose order. This often happens due to transport shock but is quickly resolved once planted. We are pleased they seem to be recovering well after planting. We hope they continue to flourish for you and if for any reason, your rose fails to thrive, we will gladly replace as part of our 5 year guarantee. Thanks so much for your review!
This has been a really disappointing experience overall. David Austin is a trusted name, so I didn't think twice about paying a premium price for my Charles Darwin rose. I ordered it on May 5, and it took until the end of May before I received it. I sent an email asking about the delay and did not receive a response. It finally appeared on May 30 and came in really sad shape. The majority of the leaves had black spot. Because it's getting so late in the season, I tried just picking the sick leaves off and planting it anyway. I'm not sure it's going to survive. Now all the lower leaves are yellow and falling off. The roses I have planted on either side of the Charles Darwin (both purchased from J&P) are thriving and beautiful, so it's not the care it's receiving. I sent another email expressing my disappointment, and again, no response. I'm done with this company.
We are truly sorry to hear about the disappointing experience you've had with your recent rose order and the subsequent issues with its health. We understand your frustration regarding the delayed delivery and the condition of the plant upon arrival, especially given your previous positive experiences with other roses. I show that our team has reached out to see how we can best remedy this situation as your satisfaction is our goal. Your feedback is important, and we are committed to improving our processes to ensure we provide the service you expect. Thank you!
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