David Austin® Roses USA (www.davidaustinroses.com) has a 3.8 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 70% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
The communication about my delivery was excellent. I appreciate knowing when my rose would arrive. That being said, the delivery guy left my rose sideways in the box. Not David Austin's fault! lol. But maybe put a note on your boxes "This side UP."
Reply from David Austin® Roses USA2026-06-06
We're glad to hear our delivery communication was excellent! We appreciate your feedback regarding the "This side UP" suggestion for our boxes. We will certainly consider this for future improvements. Thanks again for your positive review!
I have a full garden of David Austin roses. That being said, something seemed off this year. Bare root roses arrived later than usual, but they are thriving now. My potted rose arrived on time but seems pretty puny. I have bought David Austin potted roses from a local nursery and they were bigger and happier. Communication does not seem as good as in previous years. The prices have gone up significantly and shipping is up 2 dollars a rose. I have a list of bare roots I am ready to order for next year and will probably new order a potted rose directly from them again.
Reply from David Austin® Roses USA2026-06-05
We appreciate you sharing your recent experience with us. It is good to know your bare root roses are thriving. We are concerned to hear about the potted rose and the communication issues. Your feedback regarding pricing and shipping is also valuable. We are always working to improve. Thank you so much your loyalty and we hope to serve you again!
R
Rick · 1 review · Verified · Experienced 2026-06-04 ·
★★★★★
The only place to get your roses.
Roses are beautiful, of course... Great catalogue and extensive website with detailed descriptions of each rose to assist in picking ones that will go where you want them: fragrance, size, habit, needs, etc. My contacts with customer service got prompt response. Packaging of the roses was terrific -they arrived completely undamaged. The only thing I wish they would have done is ship my roses before June. Last Frost date where I live is May 10th, so would have liked to have them by then to get them started.
Reply from David Austin® Roses USA2026-06-05
We are so pleased you found our catalogue and website helpful in selecting your roses and that our customer service team provided a prompt response. We appreciate your feedback regarding the shipping timeline and understand your desire to receive your roses earlier for planting. We will certainly consider this for future planning.
