David Austin® Roses USA (www.davidaustinroses.com) has a 3.8 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 70% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
What people say
M
Mark · 2 reviews · Experienced 2026-06-15 ·
★★★★★
Very Poor Customer Service Experience
Placed an order for x 3 types of Roses. Two of them did not grow. Scepter D"Isle and Tottering by Gently. I planted all three as soon as I received in organic potting soil, fertilized back in April.
Have emailed David Austin Roses USA with order number and received no response. Have tried to call three times to the USA customer service line. No one ever answers the phone and after 5 minutes automated system hangs up on you. Last time I will buy from David Austin Roses. Very disappointing, be aware of their very poor customer service if something goes wrong.
Roses are not cheap either. Website says they will replace if Roses don't grow but you can never speak to anyone. Just a rip off.
Reply from David Austin® Roses USA2026-06-18
Thank you for sharing your feedback. We are truly sorry to learn that two of your roses did not grow and that you experienced such difficulty reaching our customer service team. I show our Customer Service Team has reached out to you and is ready to activate the warranty for your two roses that did not grow. We apologize for the frustration of not being able to reach us in a timely fashion and we are adding resources to provide the service level our customers expect. We truly hope to have the opportunity to earn back your trust and thanks again for your review.
h
helen · 7 reviews · Verified · Experienced 2026-06-15 ·
★★★★★
Love your roses and your online…
Love your roses and your online shopping! I can almost smell the roses!!
Reply from David Austin® Roses USA2026-06-15
We're so glad you love our roses and being able to order them online. We hope you enjoy them and look forward to serving you in the future!
A
Anne · 10 reviews · Verified · Experienced 2026-06-15 ·
★★★★★
I’m happy to receive the roses which…
I’m happy to receive the roses which were well packaged and healthy!
I’m unhappy that I wasn’t notified that my original order was out of stock.
Reply from David Austin® Roses USA2026-06-15
We're glad the roses arrived safely. We regret the lack of communication regarding your original order's availability. We are reviewing our notification process as it relates to bare root orders that are placed after a zone is closed. Thank you for your positive feedback and we look forward to serving you in the future!
L
Laura · 1 review · Verified · Experienced 2026-06-15 ·
★★★★★
Roses arrived in excellent condition!
My Bare Root roses arrived in excellent condition and are doing well! I already have beautiful blooms on Windmere! I love David Austin roses for the quality, beauty, and ease of care they provide.
I find so much joy caring for them in my garden and sharing beautiful, fragrant blooms with friends and family!
Thank you, David Austin, for your excellent service and bringing so much joy to our gardens! Kindly, Laura Perkins
Reply from David Austin® Roses USA2026-06-15
We're so happy to hear your bare root roses arrived in excellent condition and are thriving! It's wonderful that you're enjoying the beautiful blooms and finding joy in caring for them. We appreciate you sharing your positive experience with us.
The quality of what you receive is exceptional. I look forward to adding new beauty's every year.
Reply from David Austin® Roses USA2026-06-15
We're so happy to hear you love the quality! We appreciate your kind words and look forward to your continued enjoyment.
A
Anne Courtney · 4 reviews · Experienced 2026-06-13 ·
★★★★★
Rose arrived small and broken
Rose arrived small and broken. The rose was approximately 5 inches tall The rose had only 5 stems and 3 were broken, barely hanging on. The rose was not big enough or strong enough to be planted much less shipped. The rose was not seated I. The rose was not securely seated in the pot.
Reply from David Austin® Roses USA2026-06-16
We are truly sorry to hear about the condition of the rose you received. We appreciate you bringing the issue with its size, broken stems, and unstable potting to our attention. Your feedback is very important as we continuously work to improve our plant quality and shipping. We will be reaching out to remedy this as your satisfaction is our goal and clearly we've missed the mark based on your honest feedback. Thank you
T
Tom · 4 reviews · Verified · Experienced 2026-06-15 ·
★★★★★
Never Disappoints!
This is our fourth David Austin rose and it did not disappoint! Healthy plant in great shape with very quick delivery.
Reply from David Austin® Roses USA2026-06-15
We're so glad your fourth rose from us is a success! We appreciate you noting the healthy plant and quick delivery. Thank you for your wonderful feedback.
I received 10 bare-root roses and 2 two-quart roses along with a warranty rose and every plant was healthy and arrived in great condition. I was surprised at how well my 2 quart roses were secured in their shipping containers! Exited to buy more 2 quarts next year! The bare-root roses came out of dormancy beautifully, and all of the roses are growing and thriving. I’m always impressed with my David Austin roses.. I ended up buying 5 more from a local nursery and can’t wait for next years releases 😍😅
Reply from David Austin® Roses USA2026-06-15
We are so delighted to hear that your bare-root and two-quart roses arrived in such fantastic condition and are thriving! It's wonderful to know you're impressed with our roses and we appreciate your kind words. We look forward to next year's releases and to serving you again. Thank you for your positive review!
Has nothing to do with your beautiful roses is your customer service support,I did had a package delivered into a wrong address,my beautiful Xmas present never arrived to my door I tried to contact so many times but your teen support contacted me email and phone in wrong times when I'm at work I did asked if they can resolve everything through email but no more contact attempts from your store very disappointed 😞
Reply from David Austin® Roses USA2026-06-15
Thank you for your kind words regarding your roses. We sincerely apologize for the issues with your delivery and the difficulty reaching our support team. We value your business and we will be reaching out shortly do ensure we resolve any issues with your order. Thanks again for your feedback!
S
Simon Vo · 1 review · Experienced 2026-05-12 ·
★★★★★
3 WEEKS OF WAITING AND A TOTAL SHOCKER…
3 WEEKS OF WAITING AND A TOTAL SHOCKER FROM A MAJOR BRAND] 💔
I’ve been eagerly waiting for 3 long weeks for my 2 David Austin (DA) potted roses to arrive. I thought unboxing day would be a joyful one, but opening the box left me completely stunned and horizontal.
I honestly cannot fathom how a world-renowned, major brand could ship out a plant of such abysmal, sub-standard quality:
❌ Stem as thin as a chopstick: Looking at this fragile, weak little cane was just unbelievable. This is absolutely NOT a Grade 1 rose, nor is it anywhere near the healthy, established plant they promise.
❌ Riddled with disease, looking like a zombie: The plant was tightly wrapped in plastic, creating a breeding ground for moisture. It arrived with a severe case of black spot running from the base to the top, with yellowing, infected leaves dropping everywhere. It looked less like a plant and more like a biohazard.
I currently have over 80 healthy, thriving roses in my garden. My goal is to buy quality plants to enjoy, not to pay money to introduce a plague into my yard! To protect my 80+ roses from being infected, I had to make the immediate, decisive call to DISPOSE of and throw this diseased plant away right away before the spores could spread.
I have taken detailed photos as proof and just sent a formal complaint email straight to David Austin's customer support to demand a full refund or a proper, healthy replacement.
I’ll probably head over to Reddit in a bit to post this in the rose gardening communities to see if anyone else has been receiving this kind of "premium-priced garbage" from DA lately. This is completely unacceptable for a brand of their stature! 😡
It is been 4 weeks waiting no response from DA
#DavidAustinRoses #RoseGardening #ScepterdIsle #Disappointed #GardenBiosecurity
Reply from David Austin® Roses USA2026-06-12
Thank you for sharing your detailed feedback regarding your recent rose order. We sincerely regret that your unboxing experience was not a joyful one and that the quality of the plant did not meet your expectations. We appreciate you bringing this to our attention and will be reaching out to you directly via email to get this corrected.
I emailed about the way the 2 potted roses I got and no one got back to me about it. One had a branch that was kinda dying (of which it only came with 2 branches) and one had black spots on its leaves. I did end up planting them. But have yet to hear back from you about the quality of the plants. I did send pictures with my first email.
Reply from David Austin® Roses USA2026-06-15
We appreciate you bringing your concerns about the rose quality to our attention. We sincerely regret the delay in our response to your initial email and the issues you experienced with the plants. We are actively looking into this matter and will be contacting you shortly to remedy to your satisfaction. If your rose fails to thrive, we will gladly replace or refund as part of our 5 year guarantee. Thank you for the feedback.
I waited quite a long time for my roses. The company has no working phone in order to address orders at all. I finally received two rose bushes in less than ideal condition. I have ordered plants from various companies and they seem to be able to ship plants without damage. Do yourself a favor by the roses from your local nursery. I have been going back and forth with customer service and because my roses bushes are "still alive" even if just barely they will not rectify the situation. I expected a higher bar than "still alive".
Reply from David Austin® Roses USA2026-06-15
We appreciate you sharing your experience and feedback regarding your recent rose order. We are truly sorry to hear about the extended wait time and the condition of the rose bushes upon arrival. Your satisfaction remains our priority. It is normal for roses to appear weak upon arrival due to transfer shock. In the vast majority of cases, this resolves within weeks after planting and following the care instructions, and you will see your rose thriving. If that does not happen, we will gladly replace or refund per our 5 year guarantee. We value your business and loyalty and look forward to resolving this issue. Thank you for the feedback.
So glad your roses were received as expected and we wish you great success planting, with many blooms to come. We look forward to serving you again in the future!
P
Panthira J. · 1 review · Experienced 2026-06-08 ·
★★★★★
Received an Unhealthy Rose and No Customer Service
Very disappointed with both the plant quality and customer service.
I received a rose from David Austin that arrived in terrible condition. The plant was covered with yellowing leaves, black spots, and looked stressed and unhealthy right out of the box. This is not what I expected from a premium rose company.
What frustrated me even more was the complete lack of customer support. I tried contacting them through email and through the contact form on their website multiple times and received no response. As a paying customer, I expected at least an attempt to resolve the issue.
The only reason I’m leaving this review here is because it seems to be the only place where the company responds. A company can make mistakes, but ignoring customers when there is a problem is unacceptable.
The rose I received looked nothing like the healthy, high-quality plants advertised. Based on my experience, the customer service has been nonexistent.
I hope David Austin will finally respond and make this right.
Reply from David Austin® Roses USA2026-06-11
Thank you for sharing your feedback. We are truly sorry to hear about the condition of the rose you received and the difficulties you experienced with our customer service. We understand your frustration when expectations are not met, especially concerning the quality of our plants and the responsiveness of our team. Our team is responding as quickly as possible but will reach out directly to remedy this situation. If your rose fails to thrive, we will certainly activate our 5 year guarantee to replace or refund as your satisfaction is our goal. Thank you for your honest feedback.
Roses were not as healthy as previous orders. Cane with black spots on leaves already!! Potted 2 quart roses had at best an average root system that had not formed a strong root ball either. Very different from my previous orders from david austin. Truly was not impressed
Reply from David Austin® Roses USA2026-06-11
We are truly sorry to hear that your recent rose order did not meet your expectations, especially compared to your previous experiences with us. We appreciate you bringing the issues with the roses' health and root systems to our attention. If your rose fails to thrive we will gladly replace per our 5 year guarantee. We value your loyalty and want to certainly deliver the satisfaction you expect.
I received my potted rose less than two weeks of ordering. The package was intact and the rose was moist. I cut off the damaged leaves and I’m excited to see the first bloom!
Reply from David Austin® Roses USA2026-06-11
We're so glad your potted rose arrived quickly and in good condition! Yes, we sometimes encounter some damage to the leaves during transit, but after planting and following the care instructions, they rebound and thrive quite quickly. We appreciate your positive feedback and hope you enjoy its beautiful blooms soon and if you have any problems, we want to know about it so we can make it right. Thanks again!
I was very disappointed with your plant quality on this order. Rose arrived with heavy black spot. Response from customer service was “that’s normal”. I have ordered many roses from you over the years and have never experienced a rose infected like this. I did get a refund, so thankful for that. Ended up ordering a different rose from Heirloom. If this quality is your new normal, you have lost a customer and my recommendation to others.
Reply from David Austin® Roses USA2026-06-15
We appreciate you sharing your recent experience with us. We are concerned to hear about the quality of the rose you received. We value your loyalty to David Austin and we pride ourselves on delivering the quality and service you expect. We clearly missed the mark here and for that, we apologize. We hope to have the chance to earn back your trust. Thank you for the honest review.
both roses arrived with yellow spots. They look like a poor product for David Austin roses.
Reply from David Austin® Roses USA2026-06-11
We appreciate you sharing your experience. We are sorry you had some yellow spots on your rose. This is quite common due to the humidity present during transit. We advise all customers to plant, water and follow care instructions and your roses will rebound and thrive quickly. Of course, if this is not the case, we will gladly replace per our 5 year guarantee. Thanks for sharing this feedback.
Plant was a bit smaller than expected but arrived in good condition. So we shall see how it goes
Reply from David Austin® Roses USA2026-06-11
We appreciate your feedback and are glad the plant arrived safely. Some varieties grow at different rates, but once in the ground, you should see strong growth in the first 4 weeks. If you rose fails to thrive and meet your expectations, we will gladly replace as part of our 5 year guarantee. We wish you great success and many blooms to come!
Every rose in a 10 plus order was afflicted with black spot. Did not happen in short transit--they were packed that way. Complained with photos minutes after delivery and got no response. Long time David Austin customer. Worst rose shipment and customer service ever. Sorry to see a great name go down.
Reply from David Austin® Roses USA2026-06-10
We are truly sorry to hear about the condition of your recent rose order and the lack of response you experienced. We value your long-standing loyalty and are concerned to learn of this issue. A member of our team will be reaching out to you shortly. Thank you for your loyalty and we hope to have the opportunity to remedy this situation quickly.
