Most reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders.
Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
Hi toledodoc,
We checked your order and found that it is already processing and scheduled to ship on or before 2020-10-12.
For real time update, please contact the seller.
Here's how you can contact the seller through DHgate message:
1) Click "My DHgate” on the upper right corner of the page.
2) Click "My Orders" on the left side of the page.
3) Search for the order number.
4) Click the link “Message Seller” at the top side of the order
Please give the seller 24-48 hours to respond to your message due to time zone difference.
Rest assured that everything is dealt with utmost urgency and we appreciate your trust in DHgate.com Should you have any other concerns please do not hesitate to contact us.
Regards,
Jane
Customer Service Center
DHgate.com
I have tried to contact multiple sellers through this app and have not got a single reply. I am u likely to buy anything if the seller is not going acknowledge my messages.
DHgate 回复2020-10-08
Hi Anon,
Upon checking on the PO# 3258267021, we are running a risk verification check to make sure that the transaction was authorized by the account holder. We are doing this to ensure and protect our valued customers from any fraudulent transactions.
If you want the restriction removed, please submit your card photos (front and back) and the order number concerned to safety center using [email protected] email address. You only need to show the first 6 and last 4 numbers of your card, and covering the expiry date and security code. The verification process will take a maximum of 5 business days.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Daffy
Customer Service Center
DHgate.com
Many sellers put up phoney ads , and after I purchase them, it begins a list of issues why they must refund my money. It is becoming obvious when they are listing a golf club for 50 percent its price, just to get my personal information, and a couple months later they re-list the product for 60 percent of the Real Price.
I will give you a report. I just bought some items. I do not believe that they will ever get delivered LOL
DHgate 回复2020-10-08
Hi capellanbrad,
It shows here that the seller is still processing the shipment and will be ship on or before October 19. Once we have the tracking number we will notify you in your DHgate account and email.
We will also make sure to conduct proper actions on this matter so that this will never to our buyers again.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Daffy
Customer Service Center
DHgate.com
I ordered 4 bags (of which 2 from the same store) and a belt. Two bags have already arrived. The other two of the same store, only one came in. May I know where the other one is?
DHgate 回复2020-10-07
Hi Lucrezia,
We understand that you are concern about your order, allow us to assist you.
We checked the order and it shows that the seller only provided one tracking number which is the one you received. But since you are missing items then you will have to contact the seller to report the issue and you have the option to dispute the order to request for a replacement. Please take note that you are given 7 days to dispute the order from the day you received the item.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Daffy
Customer Service Center
DHgate.com
My cards were blocked because my bank flagged the account thinking it was fraud. DH Gate then flagged my account and would not take any cards. I appreciate this because of the card theft that is out there. When I reached out to show them proof of identity, they fixed it within a few days.
I ordered something and the picture showed a resin high gloss ornament. They sent me a crappy piece of rubber. I can't sell these. So far, not great. See if I actually get my money back.
DHgate 回复2020-10-06
Hi Car,
Please send us the correct order number you are referring to since the one provided here is still being processed for shipment. That way, we can assist you further.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
The sellers are horrible, they delay shipment over than one week, after reminding them more than one time to ship the order. The tracking number always stuck in a date and a place, when you don't know where is your order for like a month.
Seller don't respond to my messages after dispatching the order to answer me for my questions about the expected day of the order.
I like the items, but the customer service and the sellers need to be more helpful.
My tracking number is LY456097757CN, it's 40 days now since I placed my order, and the information on the tracking number is the same for one month! Its still saying it's handed over the airline from 9/21 . Is that even make any sense to stay on the airplane for one month????????No updated news, the delivered date should be two days ago, but I am still waiting !!
DHgate 回复2020-10-03
Hi Rafa Ism,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
They need to expand their payment options. We should be able to pay with prepaid cards. Another site similar to DHGate accepts prepaid with no problem, so I might as well take my business there instead.
Edit: Added one star since DH is working on it. I've looked over the other payment methods but once again, there is a huge lack in payment method options. If anything, at least put paypal as a payment method.
DHgate 回复2020-09-27
Dear Angelina Simpson,
Good day and thanks for contacting DHgate Customer Service.
First we would like to express our deepest regret for the inconvenience this may have caused you. At DHgate.com customer satisfaction is something that we take very seriously and would never compromise under any circumstances.
Thank you for the suggestions. We are still working on it.
However, we also have the different modes of payment.
You can check this link:
http://help.dhgate.com/help/buyerhelpen.php?artid=D74DDC2074E3D504E04010AC0C645DF9&catid=2302#help_php-searchmiddel-1
Rest assured that everything is dealt with utmost urgency and we appreciate your trust in DHgate.com Should you have any other concerns please do not hesitate to contact us.
Regards,
Jane
Customer Service Center
DHgate.com
I got.... after waiting weekS....from China...a top. A"XL" was really at best a medium.
I give the company some credit ...if you stay with it ...you can get messages through and get minimal customer service.
I was to return the top to get my refund.
Return shipping to china was $28.00 on a $15.00 top. (So check where your item is coming from)
I could not get any resolution after that. So i lost my money...donate the top!?!
Lesson learned.
DHgate 回复2020-09-26
Dear Marcia S,
Good day and thanks for contacting DHgate Customer Service.
First we would like to express our deepest regret for the inconvenience this may have caused you. At DHgate.com customer satisfaction is something that we take very seriously and would never compromise under any circumstances.
We checked your 3214313121 and found that the order has already been completed because you failed to return it within the given time frame. We highly encourage our buyers to check the proposal before agreeing to it otherwise you can escalate the case.
But with this case, we highly suggest you to contact first the seller and reach an agreement inside the dhgate platform to sort this out.
Here's how you can contact the seller through DHgate message:
1) Click "My DHgate” on the upper right corner of the page.
2) Click "My Orders" on the left side of the page.
3) Search for the order number.
4) Click the link “Message Seller” at the top side of the order
Please give the seller 24-48 hours to respond to your message due to time zone difference.
Rest assured that everything is dealt with utmost urgency and we appreciate your trust in DHgate.com Should you have any other concerns please do not hesitate to contact us.
Regards,
Jane
Customer Service Center
DHgate.com
When I select random on 19 different colors, I expect to get some of all 19 colors. I get upset when they send 3-5 different colors. I select random because I want a variety of all colors available.
DHgate 回复2020-09-26
Hi Debra,
Regarding your order 3253738365, we checked that it is still being processed by the seller. Please contact the seller and negotiate about it. If you don't agree to it, you can still cancel the order.
Regards,
Jane
Customer Service Center
DHgate.com
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