Most reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders.
Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
Can i have information about order N. LZ396561189CN? Thanks!!
DHgate 回复2020-10-29
Hi Martina,
We understand your concern, we are here to assist.
Your order is still in transit and is expected to be delivered on or before January 15th. You can continue tracking the item on this link.
https://t.17track.net/en#nums=LZ396561189CN
You can also contact the seller directly to get real-time tracking updates of your order.
Here's how you can contact the seller:
1) Click ""My DHgate "" on the upper right corner of the page.
2) Click “My Orders"""
3) Search for your order number.
4) Click on “Message Seller” on top of the order details.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
Ordered off here many times only reason it's a 4 star is 1 order never came was the cheapest one I made though rest perfect no issues customer support is good to, just check the reviews on product and store mainly before purchasing so you know of its worth it
Almost all of the suppliers have communicated with me quickly. One is giving me the run around right now over some cheap earrings that he sold me that break as soon as I put the back keeper on, They bend at the stone area so no good to give to anyone I know! His name is la_chance and the product is
Compare with similar Items
Noble 925 Sterling silver Shining Diamond Crown Stud earrings. I sent a note tell him them about the problem. Response was to do live chat which is never on... then he said ok tell me what the problem is when I already did tell him on October 10th. I would like some answer to the problem please ASAP.
Thank you
Renee Plichta
DHgate 回复2020-10-27
Hi Renee,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I have noticed a big improvement the last few years
I have noticed a big improvement since I started a few years ago. I would avoid tablets and phones. I had problems. The sellers said the items were US compatible but they weren't. And I will leave it at that. One issue is they don't really save your past orders. Very hard to reorder some items. It took over an hour to find hylaronic acid the second time. It was listed as lady cream. Over all except the time it takes for shipping I'm pretty happy.
I have been part of DHGate for 5 years and I have been satisfied with the business but the shipping process needs a lot of work. Some of the sellers are rude and unprofessional but overall they are adequate. The price increase and the shipping fees have made me reluctant in making more purchases.
Ik heb een tshirt besteld via dhgate. Nu krijg ik een bericht waar in staat.
Regarding your 3260975911, the seller has proposed to postpone the shipment deadline to 2020-11-25 04:06:04.0 . Reason: Product requirement is not specified.
Wat betekend dit???
DHgate 回复2020-10-22
Hi Steven Hardjokesumo,
We checked the order 3260975911 and found that the shipping deadline is 2020-11-11 04:06:04
However, the email that you received is perhaps from the seller and there should be a link there if you agree to it. That proposal has not been confirmed yet. When you clicked that link, you have the option to confirm there whether to agree or disagree.
Regards,
Jane
Customer Service Center
DHgate.com
first order came no problem, so i thought great Ill order some more....WRONG.... after checking on my two separate orders, it said seller does not exist. HA really. Trying to get a refund is nearly impossible. Its been over a month now and still no refund but in process. Second order the seller responded but that only prolongs them having to give back my money.... ILL NEVER SHOP there again
DHgate 回复2020-10-20
Hi Barbara,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Unsure of how to rate this company, as have not received goods yet! Why do your deliveries take so long? I have only ordered a wall sticker and the delivery time is December?!
I have emailed DHgate with no response. Is there any way to obtain further tracking details? #3250839236
When will I receive my refund? (3258047628) and 3258047627)
I have a system message saying "Normally, we will arrange the refund within 2 business days and send you a notification email once the refund is complete." but I haven't received my refund
DHgate 回复2020-10-17
Hi tortilleria,
Usually, your refund will be completed by your bank within 7-15 working days. Please contact your card issuing bank (EBANX) to check in their reversal system whether there is a refund record from China in USD.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
hello, I still have no news about my order n. 3252899555 ordered on September 24, I don't even know when it should arrive.
DHgate 回复2020-10-16
Hi fabiola,
We checked your order and found that this is still being processed and scheduled to ship on or before 2020-11-13.
For more details, please keep contacting the seller to get a real time update about the shipment.
Here's how you can contact the seller through DHgate message:
1) Click "My DHgate” on the upper right corner of the page.
2) Click "My Orders" on the left side of the page.
3) Search for the order number.
4) Click the link “Message Seller” at the top side of the order
Please give the seller 24-48 hours to respond to your message due to time zone difference.
Regards,
Jane
Customer Service Center
DHgate.com
Because I run , P.L.Seasonal Gifts , I am glad I can only order one item at a time.Thank You very much !! I like doing business with you. Things are slow for every company during this COVID-19 crisis. Be Safe !
Been very good experience so far . I've bought en several items . 9 out of 10 times you get exactly what you expect. Once I had a seller send bogus item , so I disputed it and WON very easily . Payments aren't finalized until buyer approves the merchandise . Shipping does take foreverrrr sometimes - but kills the prices of big box stores TBH .
impossible to return any item from us so return policy is ridiculous
items take too long to receive
some items never have tracking or any information so I have to cancel and request refund on my own
on my bills to pay id like order number posted along with price
prices are going up to high on designer
I never get coupons when I spend over $500.00
DHgate 回复2020-10-11
Hi judeecoltune,
We checked these orders 3259352114,3259352116,3259352117,3259352118,3259352119,3259352120,3259352121,3259352122,3259352123 and found that these are still being processed and scheduled to ship within this month of October.
Please keep contacting the seller if you wish to expedite the shipment.
However, if you wish to cancel the order to request a full refund, here are the steps on how to Request Refund:
1.) Log on to DHgate.com.
2.) Click on "My DHgate" located on the top part of the page and click "Orders" tab.
3.) Click on "Awaiting Shipment".
4.) Look for the order and click on "Request Refund".
5.) Select the reason "Items no longer required", and then click on the "Submit" button.
Rest assured that everything is dealt with utmost urgency and we appreciate your trust in DHgate.com Should you have any other concerns please do not hesitate to contact us.
Regards,
Jane
Customer Service Center
DHgate.com
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