Good for small gadget
Good for small gadget And cool producct with thhe coupons Dhgate delivered
关于 DHgate
数据更新- 网站
- www.dhgate.com
- 分类
- 美丽与健康
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 312 条评价
- 差评回复率
- 96%（374/388 条）
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商家自述
DHgate is a leading e-commerce platform that provides direct access to wholesale China products for businesses and consumers worldwide.
DHgate靠谱吗？
DHgate（www.dhgate.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 958 条用户评价，属于美丽与健康分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 96% 的差评；评价主要围绕产品、退款、客户服务。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders. Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
All good
I buy from here regularly for my business. Not had any major problems. Only problem I had was a wrong order sent but was quickly sorted and received a refund immediately. So no complaints really
I have honestly got to say so far..🤞🏻…
I have honestly got to say so far..🤞🏻 Everything that I’ve ordered from this website has been high quality items. Shipping was slow of course, but the products themselves have not disappointed me. Keep in mind that I’ve only ordered clothing and bags from this website. Overall excellent products and service. I have recommended this website to others.
I ordered from a seller
I ordered from a. Seller for 2016 pieces of roses on the 2nd of feb 18th February they told me it was not for 2016 pieves but for 500 i requested to het what was advertised and they refuse so opened a refund requested stating seller cant send amount i ordered they then blackmail me saying they will only. Refund me if i changed my refund reason and they didnt want a bad name so i had to chanhe my reson just to get my refund I think this is bang out of order Also how does it all work when it says 144 mini roses and 19 pieces is that 19 roses or 19 packs of roses 🤷♀️🤷♀️ Updaye to your reply if tou read my comment i said i requested a refund but they told me i had to change my reason to why i wanted a refund for them to refund me otherwose they wouldnt refund me Which is out of order
DHgate 回复2021-02-20
Hi claire gillham, We found that this order 3301675046 was already refunded just yesterday. And for this order 3301675047, you didn't submit a refund request yet. Please submit a refund request for this if you wish to cancel it. Regards, Jane Customer Service Center DHgate.com
Dear DHgate Team,
Dear DHgate Team, I placed an order and tried to pay three times. Every time the status said that payment was not successful. On my order status is written: Items being processed. Does this mean the payment was successful? Thanks for any information Tanne
DHgate 回复2021-02-17
Hi Tanne, We understand your concern, we are here to assist. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected] Regards, Jerome Customer Service Center DHgate.com
Good customer service
Good customer service refunded me fast after the seller cancelled my order
Delivery to West Yorkshire, United Kingdom
I have tried to set up a shipping address to for my home address in West Yorkshire but for some reason it doesn’t not have an option to select West Yorkshire for when I want to add my address. I am really disappointed as I am unable to make any purchases until this issue is resolved. If this matter is resolved and I start receiving products then I am sure I will be able to write a positive review about the site.
DHgate 回复2021-01-29
Dear Just Me, Good day and thanks for contacting DHgate Customer Service. We understand your concern, we are here to assist. Please try to just manually type in West Yorkshire and not use the options provided on the dropdown. Should you encounter the same problem or another concern, plesae do not hesitate to contact us here or on other social media channels like facebook, twitter, instagram, etc. You can also contact our 24/7 online chat services through this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en Regards, Claire Customer Service DHgate.com
DHGate not resolving dispute
UPDATE: DHGate actually came through and offered me a refund after posting this. Still fake sellers on the platform and slow customer service can be a max of 2 stars. Ordered my item from a fake seller, who twice provided fake tracking numbers, that were never addressed for me. After opening a dispute and numerous messages to customer service, they are not taking any action, but asking me to contact the seller. The seller is no longer on the platform so cannot be contacted! This is unbelievable! I will never order anything from DHGate again if they are not able to resolve this kind of dispute.
DHgate 回复2021-02-04
Hello rolf grune, Good day! We understand how you feel for not receiving the order and we will forward this to Resolution team to that they can take over and help you get the refund. Please give 2 working days for the update. If you have any other question/s or concern/s, please do not hesitate to contact us through the following link and choose online chat: https://dg.dhgate.com/contact/contactUs.do#ENhp-en or send email to: [email protected] We are here 24/7 for you. Regards, Joy Dhgate Customer Service
Ordered trainers on the 14th Jan which…
Ordered trainers on the 14th Jan which they took the money out my account then 25th got an email to say my order had been cancelled because I never paid when I did and now cant get in contact with them as I haven’t signed my email up to the app. The app is also very confusing and the company won’t get back to me. No easy way what so ever to get in contact !
DHgate 回复2021-01-29
Dear Sofia, Good day and thanks for contacting DHgate Customer Service. We understand your concern, we are here to assist. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. On the other hand, you can contact us here in this channel and other social media like facebook, twitter, instagram, etc. You can also contact our 24/7 online chat services through this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en Regards, Claire Customer Service DHgate.com
Buyers V3 Tramp****
Buyers V3 Tramp**** Addressed to the manager of the competent office thanks claim on order number # 3267275562 Final notice What time do you not immediately make the partial refund requested by us because the seller He did not respond to the complaint the 5 days foreseen by the DHGATE regulation we will be forced against our will to send a letter to your legal department. We would like to remind you that our complaint gift started on January 20th. We attach screenshots as PROBATORY material why do you not make the refund since it is expected? We do not deserve this behavior on your part We await the refund as per your policy We kindly ask that it be taken into consideration. Expressly reported to yours website dhgate best Wisches Acquirenti V3 Tramp **** Rivolto al responsabile dell'ufficio competente grazie reclamo sul numero d'ordine # 3267275562 Avviso finale A che ora non effettui immediatamente il rimborso parziale da noi richiesto perché il venditore non ha risposto al reclamo nei 5 giorni previsti dal regolamento DHGATE saremo costretti contro la nostra volontà ad inviare una lettera al tuo ufficio legale. Vorremmo ricordarti che il nostro regalo per il reclamo è iniziato il 20 gennaio. Alleghiamo screenshot come materiale PROBATORIO perché non effettui il rimborso visto che è previsto? Non meritiamo questo comportamento da parte tua Attendiamo il rimborso come da vostra politica espressamente riportata sul vostro sito internet Dhgate migliori auguri
DHgate 回复2021-01-25
Hello Tramp****, Good day! We understand that you are not happy about this and we have seen you filed a dispute last January 15th and no agreement reached. Please request Dhgate mediation so that Dhgate can take over the case and help you. Please go to MY ORDERS and click DISPUTE ORDERS and find the order number and click RETURN&REFUND and click REQUEST DHGATE MEDIATION OR ESCALATE TO DHGATE. Rest assured that everything is dealt with utmost urgency and we appreciate your trust in DHgate.com Should you have any other concerns please do not hesitate to contact us. Regards, Joy Customer Service Center DHgate.com
received a guitar that had build issues…
i have three Chinese guitars from different sellers paid $400 last one received a guitar that had build issues with it i opened up dispute with evidence pictures 5 days later then they said i can get refund in 6weeks if i pay to send it back it should have been right in first place i done all that Aljean
DHgate 回复2021-01-20
Dear mike, Good day! I understand that you are concern about your order. Let me help you. But first, can you please provide us the Order Number (PO#)? That way, we can pull up the order details on our end. To get the Order Number (PO#) please do the following: [1] Login to your DHgate account. [2] Go to "My DHgate". [3] On the left hand portion of the screen you'll see "Orders". [4] It will show you a page with all the orders that are still active, look for the specific item of concern and you'll find the PO# on the left side. Once we have your PO#, we will continue in helping you with this issue. Rest assured that everything is dealt with utmost urgency and we appreciate your trust in DHgate.com Should you have any other concerns please do not hesitate to contact us. Regards, Aljean Customer Service Center DHgate.com
I don’t like how things are listed as…
I don’t like how things are listed as one price but you add to cart and it completely a different cart!!! Seems scamming to me!
DHgate 回复2021-01-13
Hi Pjk, We understand your concern, we are here to assist. We suggest that you communicate with the seller directly about the shipment. Here's how you can contact the seller: 1) Click ""My DHgate "" on the upper right corner of the page. 2) Click “My Orders""" 3) Search for your order number. 4) Click on “Message Seller” on top of the order details. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected] Regards, Blu Customer Service Center DHgate.com
Missing package
Hey, My order has been sent back to the seller before i recieved it, i only recieved one pair of shoes and the other shoes just returned by itself, i called the shipping company and they told me to contact the seller, but the seller doesn’t come with a solution and replies bad. I asked the seller if he could send the shoes back to me but he replies bad. LZ446046659CN This is the order i miss and this LZ446046680CN is the order i recieved. Order number 3268580987
DHgate 回复2021-01-10
Hello Bo, Good day! We understand how you feel for not receiving the other pair. We have seen dispute was already filed on the order yesterday January 9th and you asked for a full refund. The seller is given 5 days to resolve the issue. If you have any other question/s or concern/s, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]. We are here 24/7 for you. Regards, Joy Dhgate Customer Service
Payment fail but money is gone from my bank account.
I bought a watch for 67 dollar and i paid using Sofort 55 euro, it said payment fail but my money is gone and the payment status is still pending not paid. Order: 3290081687 Pls help it's been 3 days @DHgate support. I'll edit this review as soon as when i get a support from DHgate Team. EDIT: It has worked, but 3 Stars for bad chinese online website
DHgate 回复2021-01-05
Dear Taha Sasa, Good day! We understand that you have made your payment for your order/s using the payment method Sofort. The payment will be confirmed for your order/s within 3-7 business days. However, if after 7 business days and the payment is still not confirmed; I suggest contacting the bank and verifying the payment. If the bank verified that there’s no issue with the payment, please provide us the transaction number and a scanned copy of the bank statement reflecting the transaction. That way, I can forward your payment details to our Payment Team and they can check your payment on our system. Rest assured that everything is dealt with utmost urgency and we appreciate your trust in DHgate.com Should you have any other concerns please do not hesitate to contact us. Regards, Aljean Customer Service Center DHgate.com
I ordered 20 ornaments for 2020
I ordered 20 ornaments for 2020. I finally after 1 month was lucky to receive 15. Instead of costing me .62¢ each, they cost me 1.25 each. There is no way to get hold of them. Order #3279267759 It’s 1/11/2021 and no one got back to me after I sent my number. 2/7/2021 A few days after putting this last sentence on they texted me saying they would give 1/2 the money back if I remove this. I saId I would remove it if they sent me the five I’m owed. Nothing Yet!
DHgate 回复2020-12-29
Dear Celia, Good day and thank you for contacting DHgate Customer Service. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. Regards, Claire Customer Service DHgate.com
I’m not happy with this seller.
I’m not happy with this seller.. I have tried to contact them about my items tracking number, but no reply. I have been dealing with DHgate for a while now, but this time I’m not happy at all. Usually, I get my stuff within 2 or 3 weeks. Still don’t have a tracking number and it’s been almost three weeks
DHgate 回复2020-12-20
Hi Jody Reid, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. Regards, Jane Customer Service Center DHgate.com
DHgate Arrival Date
I’ve used DHgate before and usually it arrives within 3 weeks or so. I’m totally fine with that. However now it’s saying estimated delivery date of: 2021 March 13??? I ordered it a week or two ago and now it’s saying it’s gonna arrive in 4 months? Is it really supposed to take that long!!? If DHgate could respond to this I’d appreciate it very much!
DHgate 回复2020-12-20
Hi Thomas Howell, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. Regards, Jane Customer Service Center DHgate.com
DHGate has potential
DHGate has the potential to be great. But some of their sellers are less than honest and that makes it hard to trust the company. I have ordered jewelry supplies that were advertised as 925 sterling silver only to receive silver plated copper or silver plated steel. Even had a vendor try to keep my payment after not sending my order! I had to fight for a refund, but I did get one. If they would use better vetted vendors, they would be great. Edit: No link to answer the question in the reply by DHGate, so here it is. Silver plated but advertised as 925 sterling order number 3145539642. Ordered and paid but never shipped and I had to fight for a refund order number 3216474841. Edit 2: Lost a star for not providing a way to contact them and not responding to their request for information.
DHgate 回复2020-12-20
Hi Dee, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. Regards, Jane Customer Service Center DHgate.com
They stand on the seller's side if…
They stand on the seller's side if there is a dispute. Buyers literally have no protection if something is wrong.
DHgate 回复2020-12-17
Hi Val M, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. Regards, Jane Customer Service Center DHgate.com
Americans Do Not Upload Your Bank Card/Debit Card INFORMATION
Attention: DHGATE Please Stop Asking Americans To Upload Their Debit or Credit Cards for Verification Purposes That is not how we do business!!! To much Fraud is on online, No Matter How safe your site is. IF YOU NEED TO VERIFY INFORMATION CONTACT COSTUMER BANK THAT IS HOW BUSINESS WORKS IN AMERICA, I REPEAT WE CANNOT UPLOAD OUR DEBIT OR CREDIT CARD TO DHGATE!!!!!
DHgate 回复2020-12-18
Hi amonic , First we would like to express our deepest regret for the inconvenience this may have caused you. Please understand that this is our process and this is to avoid any fraudulent activities too. Rest assured that we don't have complete access to your credit card numbers and we are not able to see all of its details. We value our customer's safety first and foremost on our website. And for payment verification, we do not ask all the card details in uploading the photo. We only need the first six and the last four digits of the card. Should you have any other concerns please do not hesitate to contact us. Regards, Jane Customer Service Center DHgate.com
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