DHgate is a leading e-commerce platform that provides direct access to wholesale China products for businesses and consumers worldwide.
DHgate（www.dhgate.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 958 条用户评价，属于美丽与健康分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 96% 的差评；评价主要围绕产品、退款、客户服务。数据最后更新于 2026-10-24。
Most reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders. Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。i was waiting on my item to be shipped but now it’s saying “delayed due to limited air transport” so i hope my item comes asap and in good quality. i spent 50+ usd only item and the seller had good reviews.
Hello SportyKid, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
I have been trying to log in to track my order for a week now and it keeps telling me I am putting in the wrong verification code. I have never ordered from your site before and do not understand why I have received no confirmation other than you have taken the money from my account. Please can you update me on what is going on with my order because it is starting to feel like a scam.
Dear aliyyah simmonds, Good day and thanks for contacting DHgate Customer Service. First we would like to express our deepest regret for the inconvenience this may have caused you. At DHgate.com customer satisfaction is something that we take very seriously and would never compromise under any circumstances. We checked the order and it shows that it has already been shipped on May 26. The tracking number is LZ878881812CN. As of now, it is still in transit. You can track the status of your delivery by clicking this link: https://t.17track.net The tracking website will show more updates once the package reaches your country. The guaranteed delivery date for this order is 2021-08-17. The package should be delivered on or before that day. We would appreciate it if you can extend your patience as it is still within the time frame. Rest assured that everything is dealt with utmost urgency and we appreciate your trust in DHgate.com Should you have any other concerns please do not hesitate to contact us. Regards, Jerome Customer Service Center DHgate.com
Wow. Terrible I really trusted this website. I’ve made 2 previous orders from 2 different sellers that were excellent. However now, third time I’ve paid £250 and I can’t get through to anybody. This isn’t totally down to DHGate, the seller has done me over, but DHGates almost impossible to reach access is stressful work IF something does go wrong. Like this has!! Can’t even start a dispute until end of August. Please reply to me DHGate.
Dear Jay, Good day and thanks for contacting DHgate Customer Service. First we would like to express our deepest regret for the inconvenience this may have caused you. At DHgate.com customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Upon checking the order, it is already in transit and you will receive it on or before August 3, 2021. Please continue to communicate with the seller for the delivery update. Regards, Carl Customer Service Center DHgate.com
Bye gang gang rich money rick
Hi, please tell us about your concern to assist you right away.
Any update on a dress I ordered? Order number 3320150179 can’t get a hold of the seller
Hi, Upon checking the order has been delivered successfully on May 21st. You may check on the status of your order here: https://t.17track.net/en#nums=420681479361269903506773752196 If you have not received your order, please contact your seller as well as USPS to inquire about the package.
I haven’t had any problems on this site!!! I purchased my item and I received it a month later as I chose the cheaper shipping option. I think You just have to make sure that you read the reviews as they are different for each seller. There are tons and tons of readings for each seller good and bad make sure you go through the list before making a purchase cuz not all sellers are the sane
Thank you for your trust and support. If you do have any concern, please do not hesitate to contact us anytime.
Good products, quick shipping and true size shoes. Dispute system a bit tricky, but CS team helpful with any issues.
Hi LN, we appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have questions, please do not hesitate to contact us.
Hi, we checked your orders here and these are still in transit. Please be guided that Time in transit varies depending on where you're located and where your package is coming from. At the same time, delivery times may vary, particularly during peak periods. And sometimes take a little longer, due to local dispatch delay or other reasons such as holidays or natural accidents. Please continue to track your order and contact us if you have not received your order up until your guaranteed delivery date.
I am seeing no scans since the 26th of March. I have tried to contact the seller but i am only informered that they are seeing te same... Will my package ever arrive in The Netherlands?...LZ752083367CN
Hello LS, We checked your order here and this is still in transit. Since your guaranteed delivery date is on June 9th, we recommend you to continue to track your order. If your order will not arrive by June 9th, you have an option to dispute your order for a refund. As our valued customer, your payment is protected and we will not release it to the seller unless you confirm to us that you receive the package and satisfied with the item.
Trying to figure out what is taking so long… I placed an order April 11th and it is now May 12th. So it’s been over a month and my order still is not here and I just would like to know where it is but I have no clue. I am thinking about refunding.
Hi Kayb, As per checking under the order number 3320075992 with a tracking number LS420000133CN, it shows it's in transit. You will receive your order on or before July 17th. The delivery could take sooner depending on your courier once your parcel arrives your Country. You can check this link https://t.17track.net/en#nums=LS420000133CN to get a timely update.
Just stay away lol. Even though I saw the negative reviews, I found a seller with a purse I liked with high reviews so I gave it a chance and dropped $50. The bag arrived a month later and the quality was horrible. The sides were poorly done and I'd be honestly embarrassed to wear the bag outside. I requested a partial refund and of course the seller low-balls me so I had to ask the website to step in and be a mediator and as many reviews have stated, they offered me a partial refund that was less than half of what I paid. Or the second option is to get a full refund but pay for shipping back to China, which costs at least $20. If you buy from here you're literally just giving them free money because the chances that you'll actually like what you bought is so slim.
Hi Cotton, This is in line with the comment that you posted online. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
i ordered 2 items on the 1st of April and its now the 12th of may and i have sent multiple emails asking when it will allow me to track the order and yet its still not here let me know asap pleease
Hi Sienna, Please provide to us the correct order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Hi Rosalba, I have checked on your orders here in my end and this order is scheduled to be ship on or before May 18th. Be assured that once the seller has shipped the item, you will be provided with tracking information by our system through DHgate messaging.
It’s a pretty good app with great products and a good customer service that will really help out without having to wait a long time
Hi Marcel, We appreciate your trust in DHGate.com, and we will do our best to give you the utmost service you deserve. If you have any other questions, please do not hesitate to contact us.
How come they don’t show review photos anymore? How do I know what I’m buying as it comes different than shown on the photos.
Hi Olivia Charmaine, We have removed it to avoid the listing being removed permanently. Please contact the seller for further details about the item. Regards, Jane Customer Service Center DHgate.com
I’d say the service can be good or bad depending on how willing you are to patiently look through each item and check the sellers ratings. If you’re not very careful you can be easily scammed so just triple check the item you want and if the seller has a good rating before buying.
Unacceptable Business Practice & Procedures from My Review 2nd April, 2021 ****SCAM - Buyer Be Very, Very Aware****. Made a purchase from China and Tracking showed it left China , via Heathrow, Preston to Clitheroe DO. Royal Mail has now indicated it is a SCAM. (Seems a small package it delivered to them, (NOT the ordered item), and some-how shows Delivered, when known, it hasn't). It is the Principal and a Moral responsibilty of DH Gate to deliver. Not to refer back to seller, who by all accounts has fulfilled their Contract/Responsibilty..! Will now look into other options:- Consumer Rights, Trading Standards ****************************************************************** Order 3300008162 placed on the 1st of February 2021. From DHGate tracking, was expedited from China and arrived in at Heathrow Airport UK, then to Preston and delivered to Clitheroe Do on 5th March 2021, which I presume means Delivery Office. Tried inputting both the order and tracking number into 2 Clitheroe Delivery Offices and they did not recognise them. I have registered a Dispute with DHGate and if I receive no action, will go to Mediation. If this is not satisfied and unable to resolve/receive my item, I will consider further action! How can it sit their for a month and not be delivered. (Not all to do with Covid). See below for DHGate information...:- My Reply:- Thank you for acknowledging the issue so promptly. It was not my intention when opening a Dispute with yourselves to request a Refund, it is a Dispute over Receipt of the package. My item is here in the UK and not received by me. This is not the Sellers problem, as it has been delivered to the UK on 5th March 2021. However, as mentioned I am unable to contact the Clitheroe DO and it does not indicate who the 'Courier' is, which is problematic. I do not want a Refund but my order. According to your information, payment will transfer on Tuesday 6th April 2021. Please contact the Courier on my-behalf to resolve and I will gladly re-edit my coments on Trustpilot. Thank you.
Dear Anne, Good day and thanks for contacting DHgate Customer Service. First we would like to express our deepest regret for the inconvenience this may have caused you. At DHgate.com customer satisfaction is something that we take very seriously and would never compromise under any circumstances. We understand that you haven't received your order. As per checking, we can see as well that the order has been delivered in Clitheroe DO on March 5. However, if they haven't received your order, please ask them to provide you a claim code or a letter that you haven't received the order. At the same time, since you have already opened a dispute for your order to get a refund on March 30, your seller will know about it and they will be given time to sort things out for you within 5 days. If you and the seller will not reach an agreement on the dispute after 5 days, you can request for DHgate Mediation and our Resolution Center will intervene on the case. Rest assured that everything is dealt with utmost urgency and we appreciate your trust in DHgate.com Should you have any other concerns please do not hesitate to contact us. Regards, Jerome Customer Service Center DHgate.com
I love this site but there's is a lot of issues with payments being declined by dhgate a d them telling me to contact my bank. When I contacted my bank they say the issue is your side not the banks...please help me before I have a nervous breakdown trying!!
Hi Christine Lees, Please provide us your order number and login email address. That way, we can check the status of your account and we can provide the correct resolution to your concern. Regards, Jane Customer Service Center DHgate.com
Beware of most of the sellers on this platform. Many of them are scam. They sell goods that they don't have in stock, sometimes you need to wait more than a month for seller to ship the order. Many of the sellers offer free shipping but when you make an order they ask for additional costs for shipping. They usually use coronavirus as excuse. Many of the stores sell counterfreight or damaged goods. Customer service is useless. They will talk with you and then they will absolutelly do nothing.
Hi Boro, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. Regards, Jane Customer Service Center DHgate.com
They are ok sometimes really depends on what you are buying and if you have done your research
Hi Amber, We understand your concern, we are here to assist. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected] Regards, Daffy Customer Service Center DHgate.com
共 958 条符合条件的评价
Joom
Hacoo
AliExpress
Kakobuy
Temu
Alibaba.com
Voghion
Etsy