Most reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders.
Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
I have reach out to there Safety center after being signed out out of my account for no reason. I then tried signing in with the correct password and then got the notification that my account was closed. I reached out to their safety center and I haven’t gotten a response. This is ridiculous!
DHgate 回复2022-03-25
Dear Allison,
Thanks for leaving comments here to us, sorry for any inconvenience, Please contact our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount / csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en
I have been ordering from this company for about 3 years. So far one issue out of about 12 orders. The issue I experienced was I never received product when I put in for refund DHGate refunded me in full, it took about 2-3 weeks. Apparently the seller was the problem.
DHgate 回复2022-03-20
Dear Estevo,
Hello and thank you for contacting DHgate customer service. I am sorry to hear that you have not received your order. Please provide us with your order number or tracking number. May we know if you have already received your full refund?
We appreciate your understanding and cooperation.
Best regards,
Michigan
DHgate Customer Service
en.dhgate.com
Thanks for the quick reply my order confirmation numbers are.
3413798276
3413798275
DHgate 回复2022-03-18
Dear Tom,
Thank you for contacting DHgate Customer Service. I understand that you are concerned about not receiving your order yet. No worries, I am here to help you in getting this resolved.
In regards to your concern with your order, please provide us with your order number so that we can check the details here and can provide you with the correct answer to your concern. Thank you for your patience and understanding on this matter. Keep safe.
Regards,
Regine
Customer Service Center
DHgate.com
Is its normal to was it over month, for a delivery they email to its been dispatched 2 weeks ago I still haven’t got the bag
DHgate 回复2022-03-01
Hi Bella Rose,
Good day! I understand you are worried about your order. Please provide the order number . That way, I can check the status of your order and I can provide the correct resolution to your concern.
On the other hand, if your order is shipped using a regular carrier, the delivery lead time is pegged at maximum 90 days and this already includes the adverse effect of the pandemic to logistics. 90 days is just an estimate and it can come sooner.
If you have any further questions, please let us know or contact our live chat and we are here 24/7 for you. This is the link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs
Regards,
Claire
Customer Service Center
DHgate.com
For those worried about purchasing form DHgate, I can totally understand! However, I've never had an issue on multiple orders from different sellers. For those that don't know, DHgate is a bit like eBay in the sense that DHgate themselves have no control over what/when things are shipped.
I have ordered trainers football jerseys and trainers from multiple sellers and all have arrived in perfect condition, exactly as described. The delivery does take a while (normally a few weeks, although I have had some items a lot quicker!) Depending on the seller the communication is poor or non-existent, but once you have found a seller you like try to stick with them! (Popjersey2018 - for any football shirts!)
All I would suggest is buy something cheap-ish to begin with and make sure you check reviews of that seller before you purchase. Some reviews can be a copy and paste job and are clearly fake, as soon as I see these I stay clear of that seller!
But like I say I've never had an issue so never had to raise a refund or dispute with DHgate so cant comment on their handling of that.
DHgate 回复2022-02-26
Hello Niall David,
We really appreciate your time and effort in telling us in regards to your good experience with us and posted a good review as well.
Looking forward to hear from you soonest.
Best regards,
Jans
Customer Service Center
DHgate.com
havent recieved my order yet, needed asap but was recommended to by a friend, cheap and good product. i hope my order comes soon and if anyone from dhgate could get it to me quicker it would be appreciated!!
DHgate 回复2022-02-24
Dear charlie lol,
Good day and thank you for contacting DHgate Customer Service. Please provide us your order number or tracking number. That way, we can check the status of your order and we can provide the correct resolution to your concern.
We appreciate your patience and cooperation.
Best Regards,
Mich
DHgate Customer Service
DHgate.com
Hace una semana que compré un calzado y rezulta que hoy me llega este whatsapp y no se si debería contestar o es una estafa
The seller didn't deliver the goods for eight days before, and the platform judged the order to me. I want to understand the situation with you and mail it to you!
Could you check the shoes with me if you have time? I will mail it to you.
Are these Balenciaga shoes? If it is, I will mail it to you.
Well, if you don't reply, I will take it as your default, and I will mail it to you tomorrow.
Me podrían decir si esto es normal ????
No le he contestado porque me parece un hacker o algo
Me ayudan ?
DHgate 回复2022-11-19
Dear Raluca Fernea,
Hi there, good day! This is Regine from DHgate Customer Service. Thank you for letting me know about this issue. I understand that you did not receive your order yet. Can you give me your order number please so that i can check the detaisl here and can help you further?
Thank you for your patience and understanding on this matter. Rest assured that we are on top of this and I will make sure that I will do my best to help you in getting this resolved soonest time possible. Have a great day and keep safe always.
Regards,
Regine
Customer Service Center
DHgate.com
I’ve only had one problem so far and that’s not Dghate fault it’s the sellers fault FEIZHU is just one of those crooked sellers on their I waited 5 months for some shoes less then 50 dollars they sent them shoes everywhere but to me they have my correct address they say don’t worry friend it’s coming lies Dghate can’t monitor all those crooks I’ve received some really nice items from good sellers I should’ve never order anything from FEIZHU Stick to the ones I use anything else is like gambling and you will definitely lose buying anything from FEIZHU they are crooks at it’s finest don’t buy anything from them But it’s some really honest sellers on there
DHgate 回复2022-02-04
Dear Doris Hagler,
First of all, we would like to express our deepest regrets for the inconvenience this may have caused you. At DHgate.com, customer satisfaction is something we take very seriously and will never compromise under any circumstances.
We understand your concern and we are here to help.
Please provide us with your order number and login email address. This way we can check the status of your order and we can provide the right solution to your problem.
Rest assured that everything is handled with the utmost urgency and we appreciate your confidence in DHgate.com. If you have other concerns and real-time support, you can contact us via the ONLINE CHAT service. Check it here and click the ONLINE CHAT button: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.LweXUDrCihefusTFLlr2&resource_id=#pu1812_helptop-contactUs
DHgate Customer Service
DHgate.com
Hello, dear Dhgate, I received very low-quality trousers, the buyer is a fraud, the view does not match the photo, these trousers are a very bad fake nike, there is no additional pocket in the big pocket, there are also very torn ropes on the lock, there are no rubberized elements on the pockets, the tags differ from the original, for some reason jumpman on the other tag, although the nike logo is very poorly sewn, you see how the inner seams differ, the zipper is already cracking, not reflective. I am disappointed, please return the money! I made a claim to the seller, which I received ignoring, I can't open the dispute, since there is no download proof button. Номер заказа 3394771792
DHgate 回复2022-02-01
Dear Влад,
Since there are issues with the items that you received, we suggest that you file a Dispute so that we can help you get a refund. Through the dispute, the seller will be given 5 days to resolve the concern. You also have the option to request Dhgate Mediation after 5 days from the time you opened the dispute if the seller will not cooperate. Please check your Dhgate inbox because the analyst will communicate with you directly for the updates.
Here's how you can open a dispute:
1. Log in to your DHgate account
2. Click “My Dhgate” link found at the upper right side of the home page
3. Click “My Orders”
4. Search for the order number under “Search Your Orders” section
5. Once you found the order, click “Open a Dispute” link.
6. Please fill out the information needed before you click “Submit”.
As soon as there are updates, you will be notified right away. Please just make sure to check on both your email and DHgate account so that you can be kept updated
DHgate Customer Service
DHgate.com
Ordered two items. One arrived several months later. The other is still waiting deliver although I have been charged for it.
Item has just arrrived.
DHgate 回复2022-01-27
Hi Teresa,
First of all, we would like to express our deepest regrets for the inconvenience this may have caused you. At DHgate.com, customer satisfaction is something we take very seriously and will never compromise under any circumstances.
We understand your concern and we are here to help.
Please provide us with your order number and login email address. This way we can check the status of your order and we can provide the right solution to your problem.
Rest assured that everything is handled with the utmost urgency and we appreciate your confidence in DHgate.com. If you have other concerns and real-time support, you can contact us via the ONLINE CHAT service. Check it here and click the ONLINE CHAT button: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.LweXUDrCihefusTFLlr2&resource_id=#pu1812_helptop-contactUs
Greetings,
Gaille
Customer Service Center
DHgate.com
Order number 3385933912
Tracking number LV358165474CN
No updates since december 5th
Can i have info?
DHgate 回复2022-01-09
Hello Mattia,
Good day!
The order 3385933912 ----LV358165474CN is still in transit and please give until January 24th and is still not receive, you can file a dispute and ask for a refund.
Please DO NOT CLICK ORDER HAS BEEN RECEIVED so that the payment will not be released to the seller unless you received the order and was satisfied and if not, then contact us right away.
If you have other concerns or questions, please contact our live chat and we are here 24/7 for you.
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs
Regards,
Joy
Dhgate Customer Support
Ordered clothing and ensured they were going to be delivered before Christmas. Now the delivery information says feb 2022 which is just plain ridiculous. Cheap but pointless if it doesn’t give accurate delivery information.
First off I didn’t choose epacket delivery, this was chosen for me. Secondly, I have just checked and delivery is stated by 16/02/2022 so not sure what you’re referring to.
I have given you another star as one of my orders turned up today! Very pleased! If my other 3 orders turn up before Christmas then I’ll edit my review and give you 5 stars.
I have now received 4/5 of my orders and I am over the moon!! Amazing quality football kits and drones. Just waiting for the last order to hopefully arrive before Christmas and I’ll give 5 stars. Not sure why the delivery dates are so inaccurate??
DHgate 回复2021-11-30
Dear M.Vickers,
Good day and thank you for contacting DHgate customer service.
I understand your concern and I am here to assist.
Per checking, you placed the order last 2021-11-13 23:46:49 and you chose ePacket as the carrier. This is a regular carrier at free shipping and delivery lead time is pegged at 90 days since the possible adverse effect of the pandemic is already factored in. But this just an estimate and the order can arrive earlier. The order page states delivery time is estimated between Dec. 14 and Jan. 5. I apologize for the confusion. Per tracking, the order is already en route to your country. Please continue to track the order and this is the link to track it: https://www.royalmail.com/track-your-item#/tracking-results/LV347290414CN.
Should you have any other concerns and wants real time assistance, you may contact us back through ONLINE CHAT service. Check it here and click on ONLINE CHAT button:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.LweXUDrCihefusTFLlr2&resource_id=#pu1812_helptop-contactUs
Regards,
Claire
Customer Service Center
DHgate.com
When i tried to verify my account email it did not show up on my email ive checked every inbox and as well as my junk, nothing. resetted the whole thing. When i tried to sign on back to my account to check my order i totally forgot my password once it verified me to check my email again it didn't show up in my email which im really concerned about.
this app needs improvement as customers we have to feel safe and satisfied with the app and aswell as the products this point im not happy!
Also i need to check my order
3375359509
Can i have my account back please i would really appreciate it thank you
DHgate 回复2021-10-16
Dear Janine,
Good day and thank you for contacting DHgate customer service.
We apologize for the inconvenience this may have caused you. At DHgate.com customer satisfaction is something that we take very seriously and would never compromise under any circumstances.
We understand how concerning regarding your order and we are here to assist you.
I checked your order and I can see that you used [email protected], so it means that your account is confirm. Please sign in to your account.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. Should you have any other concerns and real time assistance, you may contact us back through ONLINE CHAT service. Check it here and click on ONLINE CHAT button: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.LweXUDrCihefusTFLlr2&resource_id=#pu1812_helptop-contactUs
Regards,
Mayz
Customer Service Center
DHgate.com
I ordered an outfit for a upcoming wedding, the outfit was shown in blue , but I need it in green , I have been trying to contact the seller to see if I am getting the green, but cannot get in contact with seller order number 3366274211 thanks need help?
ORDER # 3356417947
ORDER DATE 08/06/2021
I ordered a sparkly sequined black mermaid dress for an all black party. I received a totally different dress (black and nude). The patterns in the dress were obviously different, but the seller really tried to convince me that it is the same dress they just added the liner because it was see through. They offered me half of my money back but I have no choice to go out shopping for an all black dress for an event that is less than two weeks away. VERY DISAPPOINTED!!! But to be honest the dress that they sent me was a BEAUTIFUL dress as well it just wasn't the dress that I ordered.
DHgate 回复2021-09-20
Hello Nicole Mosley,
Good day!
We understand how you feel when receiving the order and we have seen the seller apologized and wants to give a half refund.
And for Dhgate to process it, please send seller a new message and let the seller leave you a message stating that he agrees to to refund $80.84 [ refund amount should be mentioned ] and once the seller left the message, please contact us in live chat:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs
So that we can forward it to payment team and process the refund.
Regards,
Joy
Dhgate Customer Service
Hello Jake Murphy,
Good day!
Thank you for choosing DHgate for your needs.
Please provide us the order number so that we can check the shipping deadline. This number 3311168411 that you provided is not correct. We can't find it.
Regards,
Joy
Dhgate Customer Service
NY ORDER NUMBER 3339869336 3339281400
HELPLINE6074383498
they have an AWFUL policy that the product does not have to look like the picture.They’re pieces of garbage and incredibly The clothes are cheap looking i was trying to return this cheap dress back to the company i contacted the customer service rep and they really help me
DHgate 回复2021-09-12
Dear Tina,
Good day and thanks for contacting DHgate customer service.
We understand you are frustrated about your orders that are not as described and we are here to assist.
Checking through these 2 order numbers , you have already opened a dispute for these orders. Opening a dispute is the process to request for a refund or replacement for order which you did not received or recieved but are not as described. With these orders, you already reached agreement with the sellers as follows:
3339281400 - that the seller will reship the item to you and this is the reshipment tracking number QP044941223GB and per tracking, this was tagged delivered already since 2021-08-31. If this item is still not as described due to poor quality , etc then please send us the picture evidences that will support your claim so we cna report this to resolution team and request for a refund.
3339869336 - you also opened a dispute for this for item received not as described and since the seller did not respond to the dispute, dhgate refunded you with your order last 2021-08-16 02:06:23 for 56.11 GBP.
We apologize for the inconvenience these have caused you. We would just like you to contact us DHgate customer service should you encounter challenges with your orders.
Thanks and have a great day!
Regards,
Claire
Customer Service Center
DHgate.com
It's hit and miss when you use this service, the protection is there but if you go through to mediation you cannot review the seller.
Sellers know this so they draw out resolutions to go to mediation so they won't get a poor review.
DHGate know this and seem to have no intention of indicating when a seller has been taken to mediation or allow buyer to review a poor experience.
In the end it takes a long time (1 month in my case) to get your money back and I could not leave a feedback telling people to be wary of this seller as they refused to refund, time wasted, contradicted themselves and generally had no intention to resolve the issue themselves so I was forced to mediate.
I ordered a few jerseys about a month ago got my tracking details 9 days ago but nothing is updating and no reply from seller,,,the rest of the stuff i ordered is dispatched and some already in uk,,did i get scammed? SF6042275844391
DHgate 回复2021-08-17
Dear Customer,
Thank you for contacting Dhgate.com
I can see here that the seller provided an invalid tracking number. You can dispute the order for a refund instead.
Here's how you can Open Dispute
1) Click "My DHGate" on the upper part of the DHGate homepage
2) Click "My Orders" tab on the left side of the page
3) Search for your order number
4) Click on "Open Dispute" on the right side of the order details
Cordial greetings.
Aljean
Customer Service
Dhgate.com
SCAM SITE.
Dont trust. They ignore your emails and take an eternity to process and ship. If you try to cancel they ignore.
I had to get my bank to cancel sale.
Order NO:335138342
Joom
Hacoo
AliExpress
Kakobuy
Temu
Alibaba.com
Voghion
Etsy