Most reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders.
Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
Can somebody pls help me wit tracking a order that I order last month
DHgate 回复2022-11-13
Hi tatyana shaw,
Guten Tag und danke, dass Sie den Kundenservice von DHgate kontaktiert haben.
Ich verstehe, dass Sie sich Sorgen um Ihre Bestellung machen. Lass mich dir helfen! Können Sie uns bitte Ihre Bestellnummer oder Login-E-Mail-Adresse mitteilen? Auf diese Weise können wir den Status Ihrer Bestellung überprüfen und die richtige Lösung für Ihr Anliegen finden.
Um die Bestellnummer (PO#) zu erhalten, gehen Sie bitte wie folgt vor:
1. Melden Sie sich bei Ihrem DHgate-Konto an.
2. Gehen Sie zu „Mein DHgate“.
3. Auf der linken Seite des Bildschirms sehen Sie „Meine Bestellungen“.
4. Es wird Ihnen eine Seite mit allen noch aktiven Bestellungen angezeigt. Suchen Sie nach dem betreffenden Artikel und Sie finden die Bestellnummer auf der linken Seite.
Wenn Sie weitere Fragen haben, lassen Sie es uns bitte wissen oder kontaktieren Sie unseren Live-Chat; Wir sind rund um die Uhr für Sie da. Dies ist der Link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs
Grüße,
Maiz
Kundendienst
de.dhgate.com
Plastic imitation. Either too small purse or crooked logo. Nothing closed to photo of purses
DHgate 回复2022-11-09
Hi CGonzalezwwmsi
Good day, and thank you for contacting Dhgate Customer Service.
I know how inconvenient this has been for you and I understand that you have received the wrong item from the Seller. I'll be glad to help.
Would you be so kind to send me the order number please so I can check your account?
If you have questions or other queries, please get in touch with our customer service department through online chat for real-time assistance:
https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en
Best regards,
Mariala
Customer Service Center
Dhgate.com
I’ve made several purchases from DH Gate but today when I went to check on my current orders, my account shows closed for safety concerns. I have tried to email support@dhgate. com and it shows undeliverable. I can’t use the chat link because you have to log in. Super disappointing that you can’t get through in any way.
Edited to add…I cannot send the screenshot to you because when I go to the link you sent, I am asked to log in, which I cannot do because my “account was closed”.
DHgate 回复2022-11-09
Hi Sonya,
Good day and thanks for contacting DHgate Customer Service.
I know how inconvenient this has been for you and I understand that you are concerned about your order. I'll be glad to help.
I checked this order 3482368855 and it shows that the Seller is preparing for your order to be shipped. He will ship the item on 2022-11-14. Your order is okay and all you need now is to wait for the Seller to ship the item so you can start to track the package. Also, can you send me a screenshot that shows you can't log in to your account so I can check here?
Rest assured that everything is dealt with utmost urgency and we appreciate your trust in DHgate.com Should you have any other concerns and need real-time assistance, you may contact us back through the ONLINE CHAT service. Check it here and click on the ONLINE CHAT button:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.LweXUDrCihefusTFLlr2&resource_id=#pu1812_helptop-contactUs
Regards,
Mariala
Customer Service Center
DHgate.com
Avoid! This site is a scam and no live person responds.
I wish I could give this zero stars.
Placed an order Aug 13. Tracking number shows no movement. Contacted seller Oct 12. Unread and no reply. The Customer Service link does not open a live chat. Instead you are asked to enter order number and tracking number and it only gives you the info you already have. It is an automated system and there is no live agent.
I opened a dispute case to request a refund from seller. Seller has another 9 days to respond (even though they never responded earlier). They will not escalate until Nov and even then, I have don't know if a real person will intervene.
Order #3453365220
UPDATE: I chose DISAGREE in response to the "suggested" resolution of seller re-sending the items ordered. Considering that almost 3 months have passed, I do not want to wait another 3 months to receive nothing and not be able to dispute this with my credit card company. Give me back my money and let's never do business with each other again.
UPDATE 2: Seller rejected my suggestion of refund twice, says "no need to return items" that were never received and only offers to "resend" items. I want a refund. How is that difficult to understand? The site is also asking me for evidence that it wasn't received. Um...check the tracking # you gave me and then imagine "nothing."
UPDATE 3: I received a message alerting me that I will be getting a refund within 7-15 working days "depending on bank's refund process." I will be monitoring and posting update.
UPDATE 4: DHGate really did refund me! I had my doubts, but I checked my credit card and they did reverse the charge. Because of that, I changed my review from 1 star to 2 stars (because I still had to jump through hoops to get that refund).
DHgate 回复2022-10-31
Hi Betty Thompson,
Good day and thanks for contacting DHgate Customer Service.
I understand that you are concerned about your order. Let me help you!
Upon checking, it shows that you already filed for dispute last October 29, 2022, as I double-checked your seller propose for reshipment. If want a reshipment you can choose " I AGREE " if you don't want for reshipment, please choose " DISAGREE "
On the other hand, if you and the seller could not agree on the solution, you could still escalate this case to DHgate mediation on the 5th day wherein we would assign the best analyst to find a favorable solution for the case.
Here’s how you can escalate the case to DHgate:
1) Click "My DHgate" on the upper right corner of the page.
2) Click "My Orders".
3) Search for your order number.
4) Click the link "View Return & Refund" at the right side of the order.
5) Click "Request DHgate Mediation".
Rest assured that everything is dealt with utmost urgency and we appreciate your trust in DHgate.com, If you have any further questions, please let us know or contact our live chat and we are here 24/7 for you. This is the link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs
Regards,
Mayz
Customer Service Center
DHgate.com
Hello.
I am a regular customer of DHgate. I have more than 300 orders on this marketplace.
And recently I also faced the fact that my account was closed to me.
To contact them, I created a new account and wrote to them hoping for a response. According to their statements, they must respond within 24 hours. However, 3 days have passed and no one has answered me yet. I also wrote to their chat, no one answers there either.
And so I am writing here to ask for help here to you. Please help me unlock my account. I do not know what happened and what should I do to unblock my account.
I don't need you to look at my orders and inform me about them. I NEED MY ACCOUNT! PLEASE HELP ME GET MY ACCOUNT BACK!!!
DHgate 回复2022-10-29
Hi Ruslan Semenovykh,
Good day, and thank you for contacting Dhgate Customer Service.
My apologies for the inconvenience that you have experienced while doing business with us, let me help you. I will suggest uploading your card photos front and back, covering the codes that only show the first 6 and last 4 digits of the card, and your name through this link https://dg.dhgate.com/buyercertification/verificateforpay.do
If you have no option to upload your card information, please send a screenshot to us so that we will escalate and request to manually verify the payment.
If you have questions or other queries, please get in touch with our customer service department through online chat for real-time assistance:
https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en
Warmth regards,
France
Customer Service Center
Dhgate.com
hi, I ordered a pair of shoes on September 10th, today is October 24th and nothing has arrived yet. the last thing I know about my package is: October 15th in transit
My package is parcel LV602561340CN
DHgate 回复2022-10-25
Hi Alice Paganin,
Good day and thanks for contacting DHgate Customer Service.
I understand that you are concerned about the status of your order. Let me help you!
Upon checking in your order, it shows here that your package is still in transit. The guaranteed delivery date is on or before December 10, 2022. Please take note that this is only an estimated delivery of your package, it is not mean that it will be delivered by that date. Some of the packages are delivered before the guaranteed delivery date. You can also message your seller for real-time updates on your package, that way they can contact your shipping carrier.
Here's how you can contact the seller on PC:
1) Click "My DHgate" on the upper right corner of the page.
2) Click "My Orders" on the left side of the page.
3) Search for the order number.
4) Click “Online Chat” next to the seller’s username.
Here's how you can contact the seller in APP:
1) Click "Account" on the lower right part of the screen.
2) Click "View All" in Orders Tab.
3) Find the order number.
4) Click “Chat” located on the right side of the order.
Rest assured that everything is dealt with utmost urgency and we appreciate your trust in DHgate.com, If you have any further questions, please let us know or contact our live chat and we are here 24/7 for you. This is the link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs
Regards,
Mayz
Customer Service Center
DHgate.com
This review is based on my first purchase through this site.
I bought a really beautiful bag though DHGate, and only read bad reviews after, and got really nervous.
However my whole experience has been good, the seller answered my product questions and contacted logistics when my parcel had not arrived on it's due date. I am only withholding the last star because the parcel was 3 days delayed, but based on this experience, I will be purchasing from their site again.
it is not good customer service.I ordered stuffs which promised delivery in 4 weeks but after 3 months I still not yet receive.The seller sent bogus tracking number which I could not track. I struggle to send message to seller or DHgate to get refund.1 month ago ,I raised problem and asked to refund but DHgate did not reply.Finally DH Gate refunded but they should did it faster without any hassles.
It is too much stressful to shop there.
DHgate 回复2022-10-06
Hi Nguyen,
Good day and thanks for contacting DHgate Customer Service.
I understand that you are concerned about your order. Let me help you! Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern
Rest assured that everything is dealt with utmost urgency and we appreciate your trust in DHgate.com, If you have any further questions, please let us know or contact our live chat and we are here 24/7 for you. This is the link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs
Regards,
Mayz
Customer Service Center
DHgate.com
Could be faster shipping I never got my package in the wrapping for one.
DHgate 回复2022-10-07
Dear Karen,
Hi there, good day! This is Regine from DHgate Customer Service. Can you tell me more about your concern so that I can assist you further?
Thank you for your patience and understanding on this matter. Rest assured that I will do my best to help you in getting this resolved soonest time possible. Have a great day and keep safe always.
Regards,
Regine
Customer Service Center
DHgate.com
This is my first time using DHgate and I’ve payed for an item on the app using my debit card and it says that I’m still awaiting payment even thou the money was tooken out my bank already so anyone know what to do because I would really like to revive my item
DHgate 回复2022-10-03
Hi Gary Espino BlueSkull__yt,
Good day and thanks for contacting DHgate Customer Service.
I understand you are concerned about the payment of your order and I am here to help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Rest assured that everything is dealt with utmost urgency and we appreciate your trust in DHgate.com, If you have any further questions, please let us know or contact our live chat and we are here 24/7 for you. This is the link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs
Regards,
Mayz
Customer Service Center
DHgate.com
Dear Hhellosunshine,
Thank you for your positive response, we appreciate that! We will continue to provide a great service for our beloved customers. If you have other concerns and real-time support, you can contact us through the ONLINE CHAT service. Check it here and click the ONLINE CHAT button: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.LweXUDrCihefusTFLlr2&resource_id=#pu1812_helptop-contactUs
Cheers,
France
DHgate Customer Service
www.dhgate.com
A couple of sellers are thieves . Fit the most part I really like this website and thr sellers . One seller had the CN which means it’s still In China . For USA we wait for USPS to issue another code to track shipment .
But a couple of sellers would just dismiss what I was pointing Out about the bag last track was Incall China and was never issued a usps USA tracking #
Then another issue with a seller
Showing my bag was delivered .
Days later I’sent a message
Telling her my address is stored Incall my settings and whoever filled Out the shelling label is responsible for placing wrong address on my package .
She or he played stupid anf responded blaming the USA postal service .
What a dishonest idiot for saying that
And then proceeded to deny my refund
I’m going to post about a bad / thieves sellers list on Facebook and rip off list
Pinterest, Reddit and my Tiktok tok and Instagram
For sure they will be suffering big losses
It’s not worth stealing 60 from a customer , they will lose big time after this hits so yep media
I have only 50k followers ,they have no idea I’m a content creator
I will blast this everywhere with their direct links and screenshot responses
DHgate 回复2022-09-22
Dear C K,
Good day and thanks for contacting DHgate customer center. My sincerest apology for the inconvenience this may have caused you.
I totally understand how concerning this is and I will assist.
Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern. This is for the order where you were not provided with the USPS tracking number.
If you have any further questions, please let us know or contact our live chat and we are here 24/7 for you. This is the link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs
Regards,
Claire
Customer Service Center
DHgate.com
My purchase was a horrible experience.. I placed an order for 84USD as a test before spending thousands..
I waited for shipping notice. Then DHGATE said, No seller could ship we are giving full refund. So I bought the product somewhere else. Then DHGATE said, ok a seller has agreed to ship your order. As if that did not stink enough. Finally the package arrived today. It was just a tiny piece of metal.. nothing at all as described. Thankfully after back and forth with the Seller they agreed to refund. If all goes well I will see a refund by Christmas Day…. A month wasted.
DHgate 回复2022-09-22
Hello Gregory,
Good day and thanks for contacting DHgate customer center.
I understand how concerning it is to receive an order that is not as described and per checking, you have it disputed and refunded already in full for 82 USD on 2022-09-20. The refund amount will be returned to your Visa within 7-15 business days or from Sept 29 - Oct. 11, 2022, or earlier depending on your bank. Please patiently wait for now.
If you have any further questions, please let us know or contact our live chat and we are here 24/7 for you. This is the link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs
Regards,
Claire
Customer Service Center
DHgate.com
I have ordered shoes from Dhgate several times, and I can only say that so far I have had no problems. Neither with the quality, with shipping nor with customs. If you order something from far away you have to live with the fact that the delivery takes a little while.
DHgate 回复2022-09-16
Dear Elion Mustafa,
Good day!
Thank you for leaving us a positive comment and for understanding about the delivery timeframe. To more purchases from you!
Kind regards,
Gaille
Customer Service Center
DHgate.com
Check reviews of your seller & double check what your ordering
You must make sure you use a seller with good reviews and double check what you ordering as its difficult to return if theres a mistake. I relied on the tool bar to search for something and didnt check properly the shirt which was the wrong one when it arrived but superb quality! Lesson learnt double check, you can even send message to seller and type message in notes box when ordering which I will do now to double check what Im ordering & sizing. Sizes can vary a little so maybe size up if unsure rather than down
DHgate 回复2022-09-17
Dear Clare Llewellyn,
Good day, and thank you for your positive comment. Please provide the order number so that I will give you a $5 coupon since you posted positive reviews here in Trustpilot.
We appreciate your trust in DHgate. You may send your response through [email protected]
Best Regards,
France
DHgate Customer Service
DHgate.com
Bought a handbag and it was great so I came back and bought a silver ring and within 8 hours of wearing it, the ring had turned black despite it being advertised as 925 silver. When I complained I received an email back saying I couldn’t get a refund because I didn’t provide a “product material identification certificate” despite them clearly being able to see the seller advertised it as 925 Silver and me providing various photos of the black ring. I don’t even know what a “product material identification certificate” I emailed back to say this and I’ve received no email back… Long story short, it’s a gamble to order from DHGate and don’t expect any support or refunds if it goes bad!
DHgate 回复2022-09-07
Hello N M 1,
Good day!
I understand your bag has issues with quality and I am here to assist.
Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.
If you have any further questions, please let us know or contact our live chat and we are here 24/7 for you. This is the link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs
Regards,
Claire
Customer Service Center
DHgate.com
I can say I have had some great experiences with this. But I also had a few bad... Mostly I was very satisfied with my orders. Just wish I could get original box that I expected then things would be perfect. Other than that, I will be using this quite often.. 👍🏾😉
DHgate 回复2022-08-05
Dear Jermaine,
Thank you for leaving this comment. This is highly appreciated. Should you have concerns, please contact our customer service directly through this link: https://www.dhgate.com/contact/contactus.html?act =oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs.
Best regards,
Gray
DHgate Customer Service
DHgete.com
Three out of 6 bags were nice and when I asked for a refund they declined it
DHgate 回复2022-08-02
Hi Basic Invitation,
Good day and thanks for contacting DHgate Customer Service.
First, we would like to express our deepest regret for the inconvenience this may have caused you. At DHgate.com customer satisfaction is something that we take very seriously and would never compromise under any circumstances.
We understand your concern and we are here to help you.
May you please provide us with your order number and login email address? That way, we can check the status of your order and we can provide the correct resolution to your concern.
Rest assured that everything is dealt with utmost urgency and we appreciate your trust in DHgate.com, If you have any other concerns and real-time assistance, you can contact us through the ONLINE CHAT service. Check it out here and click the ONLINE CHAT button: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.LweXUDrCihefusTFLlr2&resource_id=#pu1812_helptop-contactUs
Regards,
Mayz
Customer Service Center
DHgate.com
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