DHgate

Overall DHgate experience

It’s impossible to get any satisfaction from customer service. They tell me one thing and then I wait and then I’m told something different. I’ve always had to turn to my credit card and Bank to get a satisfactory answer. Always take screenshots of your conversations with them so you will have your receipts. Overall I think DHgate is a good place to find things just know if a seller says they don’t have any other pictures. Walk away and find a seller that will.

DHGate has always been really good to…

DHGate has always been really good to me. I have ordered over 150 items from DHgate and it say out of those items may be 10 weren’t the best quality. And maybe eight of them were not what I expected, because of the advertising. Everything else has been terrific, outstanding quality and the price has always been wonderful. 🇨🇦

Shoes look good

Shoes look good, wish they would get here faster but they have good quality.

I al having a hard time getting…

I al having a hard time getting responses from vendors and specially when I am not satisfied with the product received. I don’t know how to return an item

Finally got a refund!!

Had mixed experiences, one flawless purchase and delivery experience (great price and product, just took a long time to arrive, I blamed the pandemic) so I felt happy to order from DHGate again. This time after waiting 4 months I let the seller know the item was missing. He paid himself from my funds which until then had been on hold, he told me to write a review so I’d get a refund and then denied this when I opened a dispute. He went as far as to send me an empty envelope with a new tracking number, just to fool the system and the resolution Centre that the goods were on the way and received at my end. Finally, after several weeks of patiently submitting evidence and waiting for arbitration I got a refund today - that’s 6 months since my order. Safe to say I’ll never use DHGate again.

Paul Fowles英国 · 写过 2 条评价 · 体验于 2023-01-22 · 发表于 2023-01-23

At first very poor but redeemed themselves...

#UPDATED# Previous review at the bottom. After leaving a negative review, my email account was finally verified as I never received the email to verify it after several attempts. The missing order I had wad finally refunded too. Customer service needs to be quicker as it took over a week for a response. Faith has been restored but a few improvements are needed. #PREVIOUS REVIEW# Avoid if you cannot verify your email address as this stops you being able to raise a dispute for any refunds etc. I have tried to verify different emails but none ever receive an email. No customer service to help! Not worth the risk for failed deliveries etc.

If your items are damaged on arrival…

If your items are damaged on arrival you’ve had it with Dhgate won’t help an allways side with seller So will need to go to your bank for charge back So beware !!!!!??? No more buying from there from me 😏 help you with urgency - REALLY update: yes dh gate i did contact you you sided with seller even though i provided photos etc of the said orders and you sided with seller , cant afford to shop with you anymore , just cant afford to be that much out of pocket oh ordered small humidity meters 100 at at time seller sent 100 just thrown in a carrier bad all together , what do you expext loads of screen scratches and unsellable lost out nearly £30 on £100 not good enough

Overwhelming At First

I dislike how it was hard to follow on some items. The website is very cluttered, sometimes making it very overwhelming as a new user. I think it may be easier with time, but that’s my first impression.

Unfulfilled order

UPDATE: 17 February 2023 I'm unable to respond to Dhgate's response. They have not given me any information or link to do so, I'm still out of 18.72US or 1 sleevey blouse. I would really like them to refund my money. I placed an order with Dhgate in July or August 2022 for two sleevey blouses, one was black and the other beige/ivory. The cost was 18.72US per Sleeve which I paid for. I only received the black one. This one came in around October 2022. I have tried a million times to contact them for the other or a refund of my money, but I have not been able to get anyone.

Hope this helps about DH, was searching for something else but saw this…

I was searching for something else but I saw some bad reviews, so figured I better contribute. I have been shopping from DHGATE for about 8 years, across 2 continents. We all know, we get what we pay for most of the time. I have been MOSTLY satisfied with my purchases. I purchase shoes, hoodies, sweats, belts, bags and futbol/basketball wear, most are very good quality. The two issues I have had are communication with tracking and the size chart. When in doubt, buy one size up! This is because it might be Asian size. Some items have arrived way earlier without tracking, some later with tracking. I have never tried to return anything, it seemed like such a headache so I cannot comment. Some advice-USE the APP! They do respond to issues a lot of the time. The app also notifies you when it ships. When shopping online at DHgate, check the review of the merchant. if the merchant has a long record of good sales, you know it is legit and less likely to get scammed. I have bought one or two items that did not fit, once something was sent to me because the wrong size was sent, some things I did not like after buying. But my expectations have been exceeded, and my wallet has not been hurt(Thankfully) Hope this helps someone :)

"For safety concerns, DHgate has closed your account."

I placed 2 orders and to my surprise, i came back days later to track my orders and the site told me "for safety concerns, DHgate has closed your account." I find this very corny and untrustworthy, it gives me the impression that this site does it on purpose to take people's money without giving them their orders and no way of communication ( BTW I tried using the customer service but it required me to put in my account details which had already been closed. Eventually I had to create a new account to reach the customer service but the person i was talking to seem to be a bot). This is very disturbing and would make me not want to use this platform at all again.

So DHgate is great but some of their…

So DHgate is great but some of their sellers aren’t. It’s like eBay and you have to look at the sellers reviews and stars. First item I bought was a purse from a seller with great stars and reviews. Received what I wanted easily. Second time, I purchased from a seller with bad reviews and didn’t notice. I never got my package. Well they said it was delivered with their tracking number. When I called untied states postal service they said they couldn’t tell exactly the address but it was shipped to another address in town. So that was a scam where the seller used another parcels tracking number and it would show it was delivered to my city with no other info. Most people don’t realize how to get their refund. DHgate will help. Download the app. Go to orders and after you’ve already told the seller what happened, hit dispute. Explain. They have some time to respond. My seller responded with the bogus claim they delivered it with a screen shot of it as proof and offered me a ONE CENT refund. So I then choose to disagree with that with the disagree button. I then asked DHgate to mediate but hitting that button and they wanted proof. Had to be a photo or video. Well even though the sellers lying, I didn’t have a way to prove it since the postal service doesnt put the actual addresses on the tracking numbers. So I typed out in my notes the tracking number and info and the usps phone number explaining they could call and it would prove my address was never on the end of that tracking number. They then put a dispute as ended and it says my refunds been released. But guess what? It says my refund amount is 0.00. So I give myself a rating of 0 stars for not looking at the sellers stars and feedback. DHgate a 0 for not actually making the dispute process possible with proof that isn’t possible to produce and the seller a negative 10 for scamming me. So CHECK your sellers before buying!!!!! It says it clearly. I’m going to continue to dispute this because it’s ridiculous. Was only about 28 dollars but what a waste of time.

Do not buy from this website

Do not buy from this website. I never got my package plus my credit card details were hacked and used on some shady websites a few days after payment!!!!

Bfjfhddcdgddrhfvfvffhfhfhf good

Not scam

Package arrived after 3 and half weeks

I had a great first experience!

HELP !!!!

HELP !!!! Hi I have bought something, but would really like to refund your purchase - can you help service. Order-number: 3470800058

Got a few things off DHgate only one…

Got a few things off DHgate only one thing wasn’t like the photo could tell was fake if you know the real one but other then that been all good experiences so far

Johnny Durrant英国 · 写过 1 条评价 · 体验于 2022-11-27 · 发表于 2022-11-27

I read reviews on almost every site…

I read reviews on almost every site before I use them. I would definitely say ignore a lot of the reviews on here in regards to DHgate and no this isn’t a fake review. My main advice would be to only order for sellers that are reliable and have a high amount of feedback and avoid ones that don’t. I have ordered around 15-20 football shirts and kits off of here over the last three and never had a single issue. Usually takes a minimum of 2+ weeks to arrive as it’s coming from abroad. Very good product considering the price and of course the kits not being official. People are complaining about not receiving products but they have it in place where sellers do not receive payment until you’ve received your item so if you don’t receive it or have an issue you can file a complaint to stop the money being taken. Again, if you’re going to use the app or site just hunt out the well reviewed sellers and avoid sellers that have little feedback or rating. I can’t comment on everything as I only order football kits from here but the fact I’ve received every single one without an issue shows DHgate isn’t a scam like some silly reviews on here claim, it’s just a home for people to sell products and you need to avoid the ones that are trying to scam or send terrible products. Weed those out and then you’ve got a pretty good platform to get some cheap stuff. Definitely recommend for football kits.

My time on DHGate has been confusing

My time on DHGate has been confusing, the tracking page isnt letting my track my items.