Most reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders.
Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
I order 2 products but cancelled the order and I am still waiting some days after for a refund some
3602476094
3602476095
Edit: I have spoken to my bank there is no transaction showing they have said to say to you that you need to check your end banking side with the reference as there is nothing showing our end.
This is the second time I have double check searching for this transaction with my bank. First without transaction code than today with them
This never got sent to seller as I cancelled straight away so money was directly to you. So should of been a simple transaction back into my account.
I have dropped down to 2 stars and will changed depending on outcome
DHgate 回复2023-06-12
Hi Rory Appleton,
Good day! This is Nena from DHgate.com Customer Service.
I understand that you did not receive the refund yet, let me check and assist you. It shows both were refunded on May 17 and 18th so it should be with the bank by now. You may also call them and provide the transaction ID to trace the refunds.
20230517213820_896524
20230518113841_926961
Rest assured that we are already taking extra measures to make sure that such errors don't happen again in the future. Our sincerest apologies for any inconvenience. Should you have any other concerns and need a real time assistance, you may contact us back through ONLINE CHAT service.
Regards,
Nena
Customer Service Center
DHgate.com
I haven’t bought anything from DHgate yet but I find the reviews and the sellers all using the same pictures so I can’t trust to buy. I asked a seller to send me some more pictures of the item I wanted and they just sent me pictures that are the same as all the sellers on the app that I have looked at. The reviews again are all the same reviews as the other sellers, using the same pictures as the reviews on another one just writing something different. Paying over £50 for a fake is a lot of money when you can’t see the real picture in the reviews or the sellers pics.
DHgate 回复2023-06-04
Hi Estelle,
Good day! This is Nena from DHgate.com Customer Service.
I understand your point let me check and assist you. You may inform them that you can see those photos on the item page and review but you need the actual photo, if ever the seller will still not send actual photos of their items and you are hesitant, then you can just find another seller to order from who is willing to send you photos.
Rest assured that we are already taking extra measures to make sure that such errors don't happen again in the future. Our sincerest apologies for any inconvenience. Should you have any other concerns and need a real time assistance, you may contact us back through ONLINE CHAT service.
Regards,
Nena
Customer Service Center
DHgate.com
I’m really shocked to read so many bad reviews about this site. All I can say is that we had a really good experience. I ordered lots of designer items for my baby girl and they all came, were absolutely stunning and true to size, just about to place another order for the next sizes up!
Everything was good including the shipping and so on, The item i ordered worked well for 2 days until i needed to charge it. I fully charged it and it stopped working entirely. DHgate wont let me log in to submit a refund or anything either.
DHgate 回复2023-05-18
Hello Rafael Kuusik,
Good day, and thanks for contacting DHgate Customer Service. I understand that you need a refund on your order, let me assist you.
May I have a screenshot of the error encountered when you try to log back in to your account so you can file a dispute on your order, please? In that way, I can check on it and continue to assist you.
You can also contact our customer service directly with more details like the order number, or your account information through this link, please click on ONLINE SERVICE: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Lorie
Customer Service Center
DHgate.com
Ordine del 22.4.2023!!! Nr.3584798999. - fermo dal 5.5.2023 presso il corriere? Truffa? 18 giorni per consegnare delle scarpe??? Nessuno risponde dopo 7 mails!!@@@@ pessimo! Eur 43.54. Scarpe fake
One month ago I received in 2 weeks the shoes for my son.
Now I ordered the second pairs of shoes. ( on 22.4.2023)!!!
On April 22nd, 2023 I did a new order.The shoes were still 5.5.2023 by the courrier.????????? ..very strange.....today it's 9.5.2023!
What's happened? I hope that's not another fraud. I have paid.
Please I wrote few mails and the contact service it's too bad.
Nobody answer to have some information by the order..
Now...I pretend to receive my paid shoes URGENTLY, or I will inform the police's fraud and I will advise your web site..as fraud...
Regards,
Deborah
DHgate 回复2023-05-11
Ciao Debora,
Buona giornata e grazie per aver contattato il servizio clienti DHgate. Capisco che hai bisogno di aiuto con la spedizione del tuo ordine, lascia che ti assista.
Per controllo, il tuo ordine 3584798999 ora mostra le informazioni come consegnate alla tua posizione. Si prega di seguirlo qui: https://t.17track.net/en#nums=LV754668083CN
Per ora, ti suggerisco di contattare l'ufficio postale per presentare una denuncia di smarrimento. In questo modo, puoi ottenere un codice di reclamo e una lettera come prova che non hai ricevuto l'articolo. Una volta che hai il codice e la lettera del reclamo, inviamelo in modo che io possa controllare e aiutarti ulteriormente.
Puoi anche contattare direttamente il nostro servizio clienti con maggiori dettagli come il numero dell'ordine o le informazioni del tuo account tramite questo link, fai clic su SERVIZIO ONLINE: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Saluti,
Lorie
Centro Servizio clienti
it.dhgate.com
I’ve order two pair of shoes, two different stores and have yet to get a tracking number and I paid extra for it to be shipped on time.
DHgate 回复2023-05-06
Hi Pb,
I understand that you did not receive a confirmation email, let me assist you. It is possible that you place your order using a guest account, don't worry, I can help you find it and I will be needing some details to help you. Can you give me the first 6 and the last 4 digits of the card that you used to pay, the item ordered, the order amount, and the date of purchase please so that I can check the transaction on our database and can retrieve your order. Your kind response is much appreciated.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Nena
Customer Service Center
DHgate.com
order number 3570118142
Had 45 or so orders my last 5 had issues.
DHgate 回复2023-05-04
Hi Ad Sob,
I understand that you are concerned about your order 3570118142. I'm here to assist you. Upon checking, you agreed to the seller's proposal for .01 USD refund. In this case, please negotiate with the seller on chat and ask to state "I agree to give you a refund of __ USD for order 3570118142." Once the seller stated this, please take a screenshot so we can process your refund.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
I did receive my watch order in a timely fashion but it did not match the images provided. DHgate's review system defaults to 5 stars for "Item as described" so you can't even provide an accurate and honest assessment for other buyers.
I'm aware some sellers are going be shady actors, but the platform shouldn't be. I'll stick to Ali for now.
DHgate 回复2023-05-02
Hi Tiemen,
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. For this case, please message the seller about the issue so you can negotiate on a refund or replacement. After you message the seller please give them within 48 hours to respond due to time difference as well. However if ever they will not respond after 48 hours then you can contact us back so we can have the Seller department contact them on your behalf. In case they will still not cooperate, you may also file a dispute to get a refund or replacement.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders" on the left side of the page.
3) Search the order number.
4) Click the link “ Message Seller” at the top side of the order page.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Nena
Customer Service Center
DHgate.com
DH-GATE do not have the ability to ensure vendors keep to UK import and ownership laws: You have to literally research everything accurately before purchase and even then hope the vendors are honest (I've been lied to and had to have merchandise destroyed after receipt of knives that I believe are illegal here in the UK).
BE PREPARED to measure and alter the ones you do receive as 1mm over the legal limit can cost you your liberty, a fine or both.
Other than that: Some of the knives the Honest vendors sell are excellent value and excellent craftsmanship.
DHgate 回复2023-05-01
Dear Gary,
Good day, and thanks for contacting DHgate Customer
We appreciate the feedback. If you have other concerns, you can contact us here https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.Fgq4UHaB6qQQBAiGo1xm&resource_id=#pu1812_helptop-contactUs
First I have to say that customer support is friendly and very responsive by mail, but in the end they are not helping at all.
My shipment is stuck for more than two months now and neither seller nor DHgate customer care came forward with a suitable solution to refund, track or re-send the order.
Won't order non-EU items there again and do not recommend buying there!
EDIT: The reply below is one of the many examples, why customer support is not helpful! Of course, I have tried to „open a dispute“ many times and of course it never led to a solution!
Blaming poor communications on the pandemic is a cheap trick in 2023!
EDIT 2: After finally getting the refund I corrected the rating to 3/5.
DHgate 回复2023-04-18
Hello Christopher,
Good day, and thanks for contacting DHgate Customer Service. I understand that you wanted to have a refund on your order, let me assist you.
Indeed, there is no new update about where is your order 3525044863 and the delay was caused by the pandemic which is beyond our control. If you can no longer wait for its delivery, I suggest that you file a dispute on your order. You can see the option on order details. Please click on the Open a dispute button. In that way, you can formally propose the refund solution for the order.
You can also contact our customer service directly with more details like the order number, or your account information through this link, please click on ONLINE SERVICE: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Lorie
Customer Service Center
DHgate.com
Just received the football shirt I ordered size was meant to be XXL but the one they sent was a large got talking to a machine but was told it had broken down then told to do this and that then told contact seller have done this now told could be a couple of days surely an straightforward email would be easier was told shipping it back could cost over £20 it only cost about £15 so do I take a chance and order another one from dhgate from a different supplier on there web page or give in this was Scotlands 150 years anniversary top the copy looks great delivery time was spot on just a pity its the wrong size I have double checked the order and I did order XXL in case anyone can help at dhgate my order number is 3567554813
DHgate 回复2023-04-12
Hello George,
I apologize for what happened to your order, let me assist you to resolve the concern.
Per checking, the seller is willing to help you get a refund on your order 3567554813. For now, please file a dispute on your order so you can formally propose a refund solution. You can see the option on your Order details. Please click on the Open a Dispute button. Once the dispute is open, your seller is given 5 days to respond and sort things out with you. If there is no agreement reached, you can request for Dhgate mediation on the 5th day.
You can also contact our customer service directly with more details like the order number, or your account information through this link, please click on ONLINE SERVICE: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Lorie
Customer Service Center
DHgate.com
Could not process several payment methods. Error after error. Very frustrating!!!
DHgate 回复2023-04-09
Hi Nicole,
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us your order number and login email address. That way, we can check where this issue is coming from and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Nena
Customer Service Center
DHgate.com
I love shopping on DHGate but always do your homework on sellers so you will be happy with your purchases. I have gotten great things and NOT so great things. It is a lot of fun too.
IDK why no-one likes this site. The knockoff football shirts they make are great, I got a Celtic one and it’s was half price to a legit one and it looked real,it’s was £13.99. But if u get fake football shirts got to most sold because they could be bad.
I have placed 2 orders one was ok, the other was a complete scam and I can't even dispute it because their application doesn't work properly. Customer service doesn't answer my request for help.
DHgate 回复2023-03-29
Dear Jamie Newland,
Hi, good day! Thank you for contacting DHgate Customer Service.
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide me the order number so I can check and see what we can do for this matter.
You may also contact us on Live chat to get real-time assistance.
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.PINBrK1wxfVm3sCNor68&resource_id=#pu1812_helptop-contactUs
You can continue to rely on DHgate for excellent service. You can get in touch with me through this email if you have any other questions. I'm here to give you excellent service and assist you in solving your problem.
Best regards,
Nena
Customer Service
DHgate.com
The delivery was on point and only took about two weeks that was great
I like the delivery was right on time to my surprise but the shoes just came in plastic bag not in a box and shirt had a blueberry shirt came with this big horse on it. That I didn't like because it looked to fake but other then that the delivery was on point
DHgate 回复2023-03-14
Dear Adama Kurneh,
Hi there, good day! This is Regine from DHgate Customer Service. Thank you for letting me know about this issue. I understand that you are not satisfied with the item that you receive. I am here to help you. Please provide us with your order number so that I can check the details here and can help you further.
Thank you for your patience and understanding on this matter. Rest assured that we are on top of this and I will make sure that I will do my best to help you in getting this resolved soonest time possible. Have a great day and keep safe always.
Regards,
Regine
Customer Service Center
DHgate.com
Hi Josh White,
Good day, and thank you for contacting Dhgate Customer Service.
I understand that you did not receive your package, let me help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Rest assured that I will deal with your concerns with urgency. If you have questions or other queries, please get in touch with our customer service department through online chat for real-time assistance:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
France
Customer Service Center
Dhgate.com
I am trying again. Last order was good quality just not what I ordered.
DHgate 回复2023-03-06
Hi Gwendolyn Davis-Leleux,
Good day, and thank you for contacting Dhgate Customer Service.
I understand that you are not satisfied with the item that you have received, let me help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Rest assured that I will deal with your concerns with urgency. If you have questions or other queries, please get in touch with our customer service department through online chat for real-time assistance:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
France
Customer Service Center
Dhgate.com
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