DreamHost

Hey there, Ana! Thank you for taking the time to share your feedback. We are sorry to hear about the frustration you’ve experienced regarding our support response times and the issues you’ve encountered with our services and billing. We understand how concerning it is to feel that your concerns were not addressed in a timely manner. We would like to take a closer look at your account to investigate the billing concerns you mentioned and ensure your subscription status is correctly updated. At this time, we aren’t able to locate your account based on the information provided in this review. We’ve sent a request through Trustpilot for additional details so we can identify your account and review your case more closely. Once we have that information, we’ll be happy to follow up and guide you on the next steps toward a resolution. We appreciate you bringing this to our attention. Best regards, AA

Hey there, Itai! Thank you for taking the time to share your feedback with us. We truly appreciate you bringing your concerns regarding our service and pricing trends to our attention. We understand how frustrating it can be when expectations regarding service value and terms are not met over time. Our goal is always to provide a reliable hosting environment, and we take comments regarding the evolution of our services very seriously. We would like to take a closer look at your specific experience. We have located your details and are escalating this matter to our Billing team for a comprehensive review. They will investigate your account history and the concerns you've raised to provide you with a clear resolution and address any questions you have regarding our terms. You should receive a follow-up directly from our team shortly with the next steps. We value your long-term relationship with DreamHost and look forward to assisting you further through our support channels. Best regards, AA

Hey there, Thank you for taking the time to share your feedback regarding your recent experience with our sales team. We’re sorry to hear that the interaction did not meet your expectations and that you felt your questions regarding our AI Site Builder and coding platform were not clearly addressed. We understand how frustrating it can be when you’re looking for specific technical details to ensure a platform meets your needs. Our goal is always to provide helpful, transparent information to help you make the best decision for your project, and it sounds like we missed the mark in this instance. At this time, we weren’t able to locate a contact record or report details with the information available here. However, we’ve sent a request through Trustpilot for additional contact details so we can look into this interaction and have a senior member of our team reach out to you directly. We’d like to ensure your questions are answered and see how we can better assist you. We appreciate you bringing this to our attention. Best regards, AA