Hey there, Mendy!
Thank you for reaching out and sharing your feedback with us. We’re sorry to hear about the frustration you’ve experienced while trying to close your account and the concerns you have regarding the recent charges. We understand how important it is for this process to be straightforward.
At this time, we weren’t able to locate your account based on the information provided in this review. We’ve sent a request through Trustpilot for additional details so we can identify the account and review your case more closely. Once we have that information, we’ll be happy to follow up and guide you on the next steps toward resolution, including ensuring the cancellation is finalized.
In many cases, charges may be related to renewals or services still enabled on the account, but we’re happy to review the details to clarify what happened. If you prefer to look into the steps yourself, you can also find our guide on closing an account here: https://help.dreamhost.com/hc/en-us/articles/215202457-Closing-your-account-overview.
We appreciate you bringing this to our attention and look forward to assisting you further.
Best regards,
AA