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Ereplacementparts

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201 条评价

4.6201 条评价
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关于 Ereplacementparts

数据更新
网站
www.ereplacementparts.com
分类
家庭服务
所在地
美国
状态
待认证
近 12 个月
201 条评价
差评回复率
100%(15/15 条)
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商家自述

需要修理您的电动工具吗? 我们为所有主要品牌提供电动工具零件、配件、图表和维修建议,让您的工具维修变得轻松。

Ereplacementparts靠谱吗?

Ereplacementparts(www.ereplacementparts.com)在 OK.one 的综合评分为 4.6 分(满分 5 分),基于本站收录的 201 条用户评价,属于家庭服务分类,口碑优秀。好评高度一致,90% 的评价为 4 星及以上;商家回复了 100% 的差评;评价主要围绕产品、质量、价格。数据最后更新于 2026-08-11。

评价综述

AI 生成

绝大多数评论者都对这家公司有很好的体验。客户经常称赞非常乐于助人的员工以及各种难以找到的替换零件,这些零件始终完美适合他们的工具。许多消费者都认为在线订购非常简单,产品通常很快就能到达,而且一切都按照预期进行。 然而,一些客户也注意到偶尔会出现昂贵的运输成本、高额费用以及收到包裹意外延迟等问题。一些人提到收到了不正确的商品编号或在运输过程中遇到了损坏的组件问题,这使得维修变得令人沮丧。一些评论者还认为,客户支持有时可能会很慢地解决这些特定的订单履行问题。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

希瑟很棒

希瑟很棒。 这是我第三次尝试订购该零件。第一次,我在电话里等了 30 分钟,对方正在寻找零件。然后我们就断了联系,她也没有给我回电话。下次我打电话时,又等了 30 分钟,该零件就没有库存了。 这次希瑟接了电话,立刻就找到了零件,销售就完成了。超级快。干得好,希瑟。

Ereplacementparts 回复2026-08-06

Hello, Thank you for taking the time to share your experience. We are sorry to hear about the frustration you experienced during your first two attempts to order your part. That is not the level of service we strive to provide. We are so glad Heather was able to quickly find the part you needed and make the ordering process smooth and efficient. We will be sure to share your kind words and recognition with her. Thank you for giving us another opportunity to assist you, and we truly appreciate your feedback.

获得退款的客户服务噩梦

我订购了一个纽通引擎盖通风口的开关。该部分很快就来了,但它是错误的。 我去了他们的网站开始退货。 当我输入订单号时,什么也没有找到。 最后只好拨打上面列出的电话号码,那个人马上就找到了我的订单,并说他会把它送到后面的房间去批准。 我等了几个星期,再次联系他们。他们说要查看垃圾邮件文件。 它就在那里。 所以我打印了包含 RA 号码的退货地址,将其打包并邮寄。 那是一个月前的事了。我仍然没有收到退款。 当你退货时,他们的客户服务很糟糕。 到目前为止,我已经损失了 50 美元,除了恼怒之外,没有什么可以证明的。

Ereplacementparts 回复2026-08-06

Hello, Thank you for sharing your experience, and we sincerely apologize for the frustration this return process has caused. We understand how disappointing it is to still be waiting for your refund. We did send the return authorization after your initial contact, and at this time we are still unable to confirm that the returned part has been received at our warehouse. To help us locate your return, we previously requested the tracking number or shipping receipt for the package, but we have not yet received that information. Once we can verify that the return was delivered to our warehouse, we will be able to process your refund as quickly as possible. If you have the tracking number or any proof of shipment, please send it to us so we can investigate further. We appreciate your patience and look forward to resolving this for you.

宝拉购买了正确的……

Paula 让购买正确的零件变得容易。她有一个很棒的数据库和多种方法来验证零件是否正确。我强烈推荐 Ereplacement parts.com

Ereplacementparts 回复2026-08-05

Hello, Thank you so much for your kind words and recommendation! We are thrilled to hear that Paula made it easy to find the correct parts for your repair. We will be sure to share your feedback with her, she will be delighted to know her knowledge and attention to detail made such a positive impact. We truly appreciate your support and thank you for choosing eReplacementParts.com!

斯蒂芬妮·麦克道;优秀的客户服务

Stephany MacDow 热情、专业、高效。 她注重细节并倾听我的意见;客户。 在当今人工智能等时代,通过电话与有能力的人交谈是令人耳目一新的。 感谢斯蒂芬妮和电子替换零件! 真诚的, 史蒂夫·洛夫

Ereplacementparts 回复2026-08-06

Hello, Thank you so much for your kind words and for taking the time to share your experience! We are thrilled to hear that Stephany provided the cordial, professional, and attentive service you deserved. We truly believe that listening to our customers and providing personal support makes a difference, and your feedback means a great deal to our team. We will be sure to share your compliments with Stephany. Thank you for choosing eReplacementParts, we look forward to helping you again whenever you need us!

P
Perri Graves美国 · 写过 1 条评价 · 体验于 2026-08-04 ·

您的网站很容易浏览

您的网站很容易浏览。 谢谢。

Ereplacementparts 回复2026-08-05

Hello, Thank you for your kind feedback. We are so glad to hear that you found our website easy to navigate. We work hard to make the experience as simple and convenient as possible, and it is great to know that it made a positive impression. We appreciate you taking the time to share your thoughts and look forward to serving you again.

J
Jonathan Castillo美国 · 写过 2 条评价 · 体验于 2026-08-04 ·

我很喜欢和布里特妮聊天……

今天早上我很喜欢与布里特妮交谈,因为她知识渊博,而且很快就能找到我一直在寻找的零件。而且,她很快就解决了我错误购买的零件的退货问题。我一定会回到 Ereplacementparts.com 来满足我所有其他 Ryobi 工具的零件需求!

Ereplacementparts 回复2026-08-04

Hello, Thank you so much for taking the time to share your experience! We are thrilled to hear Brittnie was able to quickly find the parts you needed and make your return process smooth and hassle free. We will be sure to share your kind words with her, they will mean a lot. We truly appreciate your trust in eReplacementParts.com and look forward to helping you keep all of your Ryobi tools running for years to come!

w
william precourt美国 · 写过 1 条评价 · 体验于 2026-08-04 ·

本来可以使用更多关于……的解释

本来可以对第一资本交易进行更多解释。

Ereplacementparts 回复2026-08-05

Hello, Thank you for your feedback. We appreciate you letting us know. The Capital One offer you saw is provided through a third party company called Rokt. If you contact Capital One and mention that you saw a Rokt offer, they should be able to provide you with more information about the promotion and any applicable terms. We appreciate your input and will share your feedback with our team as we continue working to improve the experience.

G
Greg Stacy美国 · 写过 1 条评价 · 体验于 2026-08-02 ·

据我所知你做得很好

据我所知,你做得很好。 谢谢

Ereplacementparts 回复2026-08-04

Hello, Thank you for taking the time to share your feedback. We are glad to hear your experience went well. We appreciate your support and hope to provide you with an even better experience the next time you visit our site.

D
Dreamcruiser美国 · 写过 6 条评价 · 体验于 2026-07-29 ·

我去买电器零件的地方

过去曾使用过它们。 让我不必扔掉一个只需要更换零件的完美电器。

Ereplacementparts 回复2026-08-04

Hello, Thank you for making us your go to place for appliance parts! We are so glad we could help you find the replacement parts you needed and keep your appliances running instead of replacing them. We truly appreciate your continued trust and look forward to being here whenever you need us again.

T
TomK美国 · 写过 3 条评价 · 体验于 2026-07-24 ·

我磨损了牧田的电源线......

我磨损了牧田角磨机的电源线。足以让电线露出来。我已经拥有这台研磨机 40 多年了,我本以为我不会找到零件,但你瞧,我在 Ereplacementparts.com 上查找并找到了一条替换线。 我订购了。有人告诉我它将在 3-5 天内到达,事实确实如此。你不能要求更多。

Ereplacementparts 回复2026-08-04

Hello, Thank you for taking the time to share your experience! We are so glad you were able to find the replacement power cord for your Makita angle grinder, especially after more than 40 years of use. It is great to hear that the part arrived within the promised timeframe and helped keep a trusted tool in service. We truly appreciate your support and look forward to helping you with any future repair needs.

E
Ed Ward美国 · 写过 2 条评价 · 体验于 2026-07-13 ·

有史以来最差的公司!

我曾经试图从中获取任何零件的最糟糕的公司。额外支付了 2-3 天的服务费用,但没有得到,所以我打电话,被告知最多可能需要 5 天。常规运输,如果少的话,需要 5-7 天。等了一个多星期,仍然没有收到零件,跟踪号码显示它甚至还没有发货。我最终从另一个来源得到了这个零件。我不向任何人推荐这家公司!

Ereplacementparts 回复2026-08-04

Hello, We are truly sorry for the frustration and disappointment you experienced. We completely understand how upsetting it is to pay for expedited shipping and then not receive your order when expected, especially when you needed the part right away. After reviewing your order, we have filed a Lost in Shipping claim with the carrier. A full refund should be issued within the next few days. While we know this does not make up for the inconvenience or the time you lost, we hope it helps resolve the situation as quickly as possible. We sincerely apologize for your experience and appreciate you bringing this to our attention. Your feedback is valuable, and we will use it to help improve our service moving forward.

S
Stephen Vaughan美国 · 写过 4 条评价 · 体验于 2026-08-03 ·

我很高兴与…… Guilia L. 一起工作。

今天我很高兴与 Guilia 一起工作。 她倾听,体贴且友善。 她关心研究我的问题,并向我提供了所要求的退款。 Guilia 正是您希望代表您公司的那类人。

Ereplacementparts 回复2026-08-04

Hello, Thank you so much for taking the time to share your experience with us. We are delighted to hear that Guilia provided you with such thoughtful and caring service. We take great pride in having team members who listen, show genuine compassion, and go the extra mile to help our customers. We will be sure to share your kind words with Guilia, they will mean a great deal to her. Thank you again for your feedback and for choosing us. We truly appreciate your support and look forward to serving you again.

L
Leonard Ailiff美国 · 写过 2 条评价 · 体验于 2026-07-27 ·

伟人。

斯蒂芬妮·麦克道 (Stephany MacDow) 救了我这个客户。我只是在为我的工匠订购刀片带时遇到了麻烦。 她甚至给了我西尔斯的电话号码,看看他们是否可以帮助我。你需要给她加薪,或者至少请她吃饭。因为她我仍然会是顾客

Ereplacementparts 回复2026-08-04

Hello, Thank you so much for taking the time to share your experience. We are thrilled to hear that Stephany was able to make such a positive impact and turn a frustrating situation into one that earned your continued trust. We know how frustrating it can be to have trouble finding the right part, and we are glad Stephany went above and beyond to help, even providing additional resources when needed. We will be sure to share your kind words and recognition with her and her leadership team. Feedback like yours means a great deal. Thank you for giving us the opportunity to help, and thank you for choosing to remain our customer. We truly appreciate your support and look forward to serving you again.

H
Howie Goldberg美国 · 写过 3 条评价 · 体验于 2026-08-03 ·

代表非常出色,非常乐于助人,而且…

代表非常出色,非常乐于助人,而且知识渊博

Ereplacementparts 回复2026-08-04

Hello, Thank you for taking the time to share your feedback. We are so glad to hear that our representative was helpful, knowledgeable, and provided you with an excellent experience. We truly appreciate your kind words and look forward to serving you again.

Walter Pitts美国 · 写过 1 条评价 · 体验于 2026-07-27 ·

我的替换陶瓷…

我的陶罐的替换陶瓷器很快就送到了,而且状态完美。 很棒的经历

Ereplacementparts 回复2026-08-04

Hello,Thank you so much for your kind words! We are delighted to hear your replacement stoneware arrived quickly and in perfect condition. It is wonderful to know you had a great experience with us, and we truly appreciate you taking the time to share your feedback. We look forward to serving you again in the future!

R
Robert Wiech美国 · 写过 1 条评价 · 体验于 2026-07-31 ·

找到了我要找的东西并检查...

找到了我要找的东西并且检查很容易

Ereplacementparts 回复2026-08-04

Hello, Thank you for your feedback! We're glad you found what you were looking for and that the checkout process was easy. We appreciate you taking the time to share your experience and look forward to serving you again.

D
David Fisher美国 · 写过 9 条评价 · 体验于 2026-07-31 ·

工厂 OEM 零件可用并且......

工厂 OEM 零件可供使用并很快收到。 轻松修复我的密尔沃基角磨机!

Ereplacementparts 回复2026-08-04

Hello, Thank you for your great feedback! We’re so glad the genuine OEM Milwaukee part was exactly what you needed and that it arrived quickly. It’s awesome to hear your angle grinder repair was easy to complete. We appreciate you choosing us and look forward to helping with any future repair projects!

W
William Farynaz美国 · 写过 2 条评价 · 体验于 2026-07-31 ·

感谢您提供可用的零件

Ereplacementparts 回复2026-08-04

Hello, Thanks for your kind words. We are glad we had the parts you needed. We appreciate you choosing us and look forward to helping you again whenever you need parts or support.

J
Jeffrey Funderburk美国 · 写过 3 条评价 · 体验于 2026-07-27 ·

高度满意的回头客

我曾多次使用替换零件,每次我都能快速收到合适的零件。没有麻烦,合适的零件和优惠的价格!

Ereplacementparts 回复2026-08-04

Hello, Thank you for being a loyal repeat customer! We truly appreciate you taking the time to share your experience. It's wonderful to hear that you've consistently received the right parts quickly and at a great price. We look forward to being here whenever you need us for your next repair!

R
Richard Meiers美国 · 写过 2 条评价 · 体验于 2026-08-01 ·

我挑战你找到更多……

我向您发起挑战,要求您找到更专业、更有能力、更友好、更乐于助人的客户服务..从现在开始,这是我购物的第一站

Ereplacementparts 回复2026-08-04

Hello, Thank you so much for your incredible feedback. We are truly honored to hear that you found our team professional, capable, friendly, and helpful. Knowing we've earned your trust and become your first stop for shopping means a great deal to us. We appreciate you taking the time to share your experience, and we look forward to serving you again soon.

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